Search results

Telephone crisis services are increasingly subject to a requirement to “prove their worth” as a suicide prevention strategy. The purpose of this paper is to: first, provide a detailed overview of the evidence on the impact of telephone crisis services on suicidal users; second, determine the limitations of the outcome measures used in this evidence; and third, suggest directions for future research.

MEDLINE via Pubmed (from 1966), PsycINFO APA (from 1967) and ProQuest Dissertation and Theses (all to 4 June 2015) were searched. Papers were systematically extracted by title then abstract according to predefined inclusion and exclusion criteria.

In total, 18 articles met inclusion criteria representing a range of outcome measures: changes during calls, reutilization of service, compliance with advice, caller satisfaction and counsellor satisfaction. The majority of studies showed beneficial impact on an immediate and intermediate degree of suicidal urgency, depressive mental states as well as positive feedback from users and counsellors.

A major limitation pertains to differences in the use of the term “suicidal”. Other limitations include the lack of long-term follow-up and of controlled research designs. Future research should include a focus on long-term follow-up designs, involving strict data protection. Furthermore, more qualitative research is needed in order to capture the essential nature of the intervention.

This paper attempts to broaden the study and the concept of “effectiveness” as hitherto used in the literature about telephone crisis services and offers suggestions for future research.

Little is known about the gender profile of callers to crisis hotlines, despite distinct gender differences in suicide risk and behavior. The authors assessed current knowledge of the role of caller gender in the use of crisis hotlines for suicide, specifically whether there are differences in frequency, reason for call and caller outcomes by gender.

The authors conducted a scoping literature review of peer-reviewed studies published since 2000 in Medline, PubMed and PsychInfo, examining a total of 18 articles based on 16 studies.

Overall, women represent a higher percentage of calls to crisis hotlines worldwide, despite men having higher rates of suicide. Primary reasons for calling hotlines were the same for men and women, regardless of geography or culture. When gender differences in reason for call were reported, they were consistent with literature documenting gender differences in the prevalence of risk factors for suicide, including higher rates of substance use among men and higher instances of domestic violence/abuse among women.

There was variability in the studies the authors examined. This review was limited to research on crisis telephone hotlines and did not include text or chat services. Due to data reporting, the findings are constrained to reporting on a male/female gender binary.

Findings on gender differences in crisis line use suggest a need for continued research in this area to determine how to best meet the needs of callers of all genders.

The purpose of this paper is to indicate that when webotherapy is applied, it can be of benefit to clients in giving them insight into their problems, resulting in a change of behavior.

Webotherapy, which can be conducted with individuals or groups, refers to the use of web resources or other online reading material (e.g. e‐books, e‐journals) to assist clients (especially children and young adults) in their healing process. It may be defined as the use of web resources to help others gain additional insight and to help them cope with everyday life. Most people have probably read web resources to determine how others have approached a delicate issue.

This paper suggests that webotherapy is a potentially powerful method for psychologists, librarians, schoolteachers and counselors to use on many levels. It begins with a brief review of the history of webotherapy, continues with a discussion of some approaches to webotherapy (developmental, clinical, and interactive), then addresses the four basic stages of webotherapy (identification, selection, presentation, and follow‐up), and finally discusses the benefits and limitations of webotherapy.

The paper discusses webotherapy and offers a review of literature on related fields.

The purpose of this paper is to describe the development of the Recovery Rocks Community of peers in recovery.

Description of history of the community.

The community is successful in providing mutual support in members journeys of recovery.

The community exists in Perth, Western Australia.

Similar communities might be developed by groups of peers in other places.

Offers an innovative, peer support community approach to facilitating recovery.

Offers an innovative approach to fostering recovery in a peer support community that could act as a model for the development of other similar communities.

Empathy is a core characteristic of helping and caring interactions and thus is fundamental to service. Yet, to date, service marketing literature has focused on a restricted view of the value of empathy as it leads to improved service quality perceptions and successful sales outcomes. The aim of this paper is to provide a review of the empathy literature and the dispositional and situational factors affecting it, so as to further explore its potential benefits and limitations for service.

A summative review of the empathy literature uncovers cause–effect relationships and their potential boundary conditions. Theoretical propositions set an agenda for future research on empathy for service that breaks new ground.

Empathy can reduce anti-social, revenge, discrimination and unethical behaviors in service settings. It can also improve value-in-context experiences for users of service innovations. Notwithstanding its potential benefits, empathy can diminish the objectivity and performance of service providers when experienced at extreme levels. Empathy can also serve as an ingratiation influence tactic and can be detrimental to the target in embarrassing service contexts.

This paper suggests propositions for future research to advance theory and managerial practice on the use of empathy to improve service outcomes for interacting actors. It also alludes to the potential dark side of empathy when experienced at excessive levels or when used to manipulate.

The purpose of this paper is to examine the theory of a control revolution in nineteenth century England, and its social and technological implications for the information society. It takes up where most historical interpretations of the industrial revolution end, and before most analyses of the digital era begin. The work focuses on three distinct types of technological advance – in transportation, in communication, and in the processing of information – without adopting a technologically deterministic argument.

Historical analysis, based on both primary and secondary sources.

The article first considers the introduction of the railways, and makes a case in that there were two crises of control involving railway technology in the nineteenth century: a crisis of communication, and a crisis of organisation. It goes on to assess the growth of bureaucracy and organisation in commerce. The expansion of government surveillance power towards the end of the nineteenth century is also discussed.

This paper is broad in its scope and therefore some necessary omissions and limitations have been made. Many of the terms used throughout have entire literatures on their meanings, but it is not the intention of this paper to engage further with these debates, and it is acknowledged that within this limited discussion there is room for some ambiguity surrounding terms. Such concepts have been defined as far as possible within the article. The impact of warfare and military organisation are key themes, and while extremely relevant, deserve fuller discussion elsewhere. Also, while there would have undoubtedly been effects upon the British Empire from English industrialisation and the resulting crises of control, it has not been possible to discuss the implications of differing socio‐economic and political conditions within the Empire in this paper. The increasing sophistication of other professions such as finance and accounting in this period have not been considered, although again, this is an area which deserves individual study[1].

The research takes a step towards demonstrating that the origins of the information society can be traced back to the structural and organisational implications of the control revolution of the nineteenth century. The methods of control created the basic communication infrastructures still used in 2005, and set the precedent for government intervention and social surveillance. It concludes by discussing the potential crises of control within the information society.

Briefly reviews previous literature by the author before presenting an original 12 step system integration protocol designed to ensure the success of companies or countries in their efforts to develop and market new products. Looks at the issues from different strategic levels such as corporate, international, military and economic. Presents 31 case studies, including the success of Japan in microchips to the failure of Xerox to sell its invention of the Alto personal computer 3 years before Apple: from the success in DNA and Superconductor research to the success of Sunbeam in inventing and marketing food processors: and from the daring invention and production of atomic energy for survival to the successes of sewing machine inventor Howe in co‐operating on patents to compete in markets. Includes 306 questions and answers in order to qualify concepts introduced.

In this study, the authors aimed to compare the effectiveness of low-intensity psychological interventions provided face-to-face (FTF) with those provided by telephone and video-based modalities, in a primary care psychology service for individuals with mild-to-moderate mental health difficulties.

Participants (N = 384) were service users who completed at least one intervention with the service over a two-year period between 2019 and 2021. Using psychometric measures of anxiety and low mood, a repeated measures design pre-, mid- and post-intervention evaluated service users’ clinical outcomes. Data analysis was carried out on those participants (N = 289) who had completed all three of the required psychometric measures.

All formats of intervention showed a significant and equivalent reduction in low mood and anxiety scores at the completion of the intervention, regardless of the format of therapy. This suggests no discernible difference in the effectiveness of the three formats of intervention in this service. In addition, no significant association was found between the format of intervention and service user dropout rates.

This study availed of data arising pre and during a pandemic as a naturalistic experiment into the use of telehealth in delivering brief psychological interventions in a frontline community service. The effectiveness of telephone and video-based brief psychological interventions was found to be comparable to that experienced by FTF interventions. This provides preliminary support for the inclusion of telehealth options for service users engaging with low-intensity psychotherapeutic services.

The major purpose of this paper is the review of the administration and operation of four on‐scene victim assistance units within law enforcement agencies in one Canadian and three US cities. The primary purpose is to learn how these units operate and the extent to which there are accepted by the officers involved. An additional purpose is learn how many departments nationally had such units.

The basic methodology includes telephone interviews with key personnel in each unit, an on‐site examination of the Denver, Colorado unit, and a brief survey of large city police departments to learn the extent of on‐scene units in major US cities.

A review of the administration and operation of each unit reveals that each unit is well managed, integrated into the department's structure, and staffed with paid staff who are members of the department and volunteers. Key to the success of each unit is extensive training of victim specialists and a clear understanding between specialists and police that the officers at the scene are in charge. The findings clearly confirm that such units are well received by officers at all levels. The survey findings indicate that relatively few departments have on‐scene victim assistance units, although most do have some program to address victims' issues.

While there is an extensive literature on victim assistance generally, little has been written about the need for, and operation of, on‐scene victim assistance units that are part of police departments. This article contributes to knowledge in this area and suggests that such units can be a valuable asset to departments.

Complex clinical situations, involving multiple medical specialists, create potential for tension or lack of clarity over leadership roles and may result in miscommunication, errors and poor patient outcomes. Even though copresence has been shown to overcome some differences among team members, the coordination literature provides little guidance on the relationship between coordination and leadership in highly specialized health settings. The purpose of this paper is to determine how different specialties involved in critical medical situations perceive the role of a leader and its contribution to effective crisis management, to better define leadership and improve interdisciplinary leadership and education.

A qualitative study was conducted featuring purposively sampled, semi-structured interviews with 27 physicians, from three different specialties involved in crisis resource management in pediatric centers across Canada: Pediatric Emergency Medicine, Otolaryngology and Anesthesia. A total of three researchers independently organized participant responses into categories. The categories were further refined into conceptual themes through iterative negotiation among the researchers.

Relatively “structured” (predictable) cases were amenable to concrete distributed leadership – the performance by micro-teams of specialized tasks with relative independence from each other. In contrast, relatively “unstructured” (unpredictable) cases required higher-level coordinative leadership – the overall management of the context and allocations of priorities by a designated individual.

Crisis medicine relies on designated leadership over highly differentiated personnel and unpredictable events. This challenges the notion of organic coordination and upholds the validity of a concept of leadership for crisis medicine that is not reducible to simple coordination. The intersection of predictability of cases with types of leadership can be incorporated into medical simulation training to develop non-technical skills crisis management and adaptive leaderships skills.