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Collecting customer data is increasingly becoming an automatic process at different customer touchpoints, carried out with the help of artificial intelligence. Modern telecommunication networks are necessary for collecting this data in a timely manner. This chapter describes 5G, the latest generation of mobile telecommunication networks. It outlines the current stage of development and use cases being introduced or planned by telecommunication companies worldwide. A key aspect of the chapter is to explain what 5G means for collecting customer data.

This paper seeks to present a case study of a rural Do It Yourself (DIY) Information and Communication Technology (ICT) project in a Japanese depopulated rural community.

The paper consists of two parts. First, the technology that enables the project is presented together with policy considerations about why such a technology had to be deployed. An analysis of the results from surveys and interviews is then presented.

In order to achieve sustainable development of a rural ICT project, which is the key to enabling economic development, it is essential to involve residents' participation. A test‐bed DIY project was constructed in a Japanese rural community in 2004, and surveys were conducted in 2004 and 2006 in order to identify residents' needs and awareness of ICT, determine the information literacy level, and evaluate the attitude toward the acceptance of ICT. Also, individual interviews were conducted to look at the qualitative side of residents' perceptions. In general, the residents were found to be indifferent as far as the statistical significance is concerned. However, insights from individual interviews disclosed some useful factors about how to tackle the digital divide in modern society, including the usefulness of DIY in ICT.

The findings, based on analysis of a unique DIY ICT project, will be of value to operators and regulators.

The aim of this study is to analytically develop a reference model for engineering (i.e. analysis, design, development, evaluation, delivery, maintenance, modification, and management) powerful value networks capable of creating innovative mobile data services.

The paradigm followed is that of design‐science research (DSR) which incorporates two main iterative processes: build and evaluate. For building the model (i.e. the design science artifact in this research), the authors followed three iterations: literature review analysis; semi‐structured interviews analyzed through content analysis; and examination of real‐life case studies. But for evaluating the model, the authors utilized the NTT DoCoMo's i‐mode case.

This paper puts forward a novel model for engineering value networks of mobile innovations. This model is composed of seven design constructs and their relationships. The developed model is argued to provide significant utility for telecoms in helping them to identify and design powerful value networks following a systematic and practical approach.

The data sources is somewhat limited and the sample is somewhat small which may result in lack of sufficient statistical power. Moreover, the analysis may have overlooked some important concepts and theories related to innovations and value networks.

This study contributes to the current body of knowledge about how telecoms can best analyze and design their value networks in an approach that maximizes the potential of developing innovative mobile data services.

The routing algorithm is one of the most important components in designing a network-on-chip (NoC). An effective routing algorithm can cause better performance and throughput, and thus, have less latency, lower power consumption and high reliability. Considering the high scalability in networks and fault occurrence on links, the more the packet reaches the destination (i.e. to cross the number of fewer links), the less the loss of packets and information would be. Accordingly, the proposed algorithm is based on reducing the number of passed links to reach the destination.

This paper presents a high-performance NoC that increases telecommunication network reliability by passing fewer links to destination. A large NoC is divided into small districts with central routers. In such a system, routing in large routes is performed through these central routers district by district.

By reducing the number of links, the number of routers also decreases. As a result, the power consumption is reduced, the performance of the NoC is improved, and the probability of collision with a faulty link and network latency is decreased.

The simulation is performed using the Noxim simulator because of its ability to manage and inject faults. The proposed algorithm, XY routing, as a conventional algorithm for the NoC, was simulated in a 14 × 14 network size, as the typical network size in the recent works.

The purpose of this paper is to assess the perceived importance and actual level of implementation of five preliminary success factors, four knowledge management (KM) strategies and three KM processes towards the performance of the Malaysian telecommunication industry.

A questionnaire survey was conducted on telecommunication companies based on a convenience sampling technique. Data were analyzed using paired t‐tests and multiple regression analyses.

The results show that Malaysian telecommunication organizations view all the KM preliminary success factors, strategies and process as important and critical but fall short of implementation. K Audit, K Map, leadership, measurement, construction and embodiment are the variables that have the largest gap between perceived importance and actual implementation. For perceived importance, culture is the only important variable associated with organizational performance whereas for actual implementation, both business strategy and construction process are found to be significantly associated with organizational performance.

This paper was conducted in only one industry in Malaysia. Furthermore, it focuses on KM implementation rather than on learning and knowledge utilization. This paper provides a framework for developing an instrument for assessing the use of preliminary elements in the Malaysian telecommunication industry. Telecommunication organizations have to overcome problems identified and enhance their implementation level in order to achieve better organizational performance.

This paper has extended knowledge in KM, especially concerning implementation issues at the beginning stage of KM. Moreover, it is among the first empirical work to specifically examine preliminary success factors, processes and strategies that affect the preliminary implementation of KM.

Multinational corporations (MNCs) are experiencing a number of major challenges in the international business arena. Can business diplomacy help them to deal with these challenges effectively? In this introductory chapter we conceptualize and identify the relationship between MNCs’ international business diplomatic activities and firm performance.

We conducted a literature review and interviews with five large MNCs that are operating in distinctive industries. Business diplomatic activities have been classified into three particular areas to support the analysis, namely: (1) MNC–Non-Governmental Organization (NGO) relations, (2) MNC–Host Government relations, and (3) MNC–Local Community relations.

The main findings suggest that international business diplomacy has a direct positive effect on firm performance with regard to so-called soft or nonfinancial indicators. These indicators include knowledge sharing, reputation, company image, and marketing possibilities. The effect can in turn lead to a better financial performance and market stance in the long run.

The results of this study are important for the future awareness and execution of business diplomacy in large MNCs.

The purpose of this paper is to analyze and compare the regulations and public policies for the universalization of telecommunications services taken by OECD countries and by Brazil.

This analysis was mainly based on OECD reports, on the legislation of the Brazilian telecommunication sector and on scientific articles and news related to the theme.

In accordance with the initiatives taken by OECD countries and with recent innovations arising from next generation networks, mainly based on internet protocols platforms, Brazil has also included broadband services in its universalization regulatory agenda. At the same time, the country has established several public programs aimed at expanding access to those services.

Nevertheless, it is pointed out that there are still many challenges to an increase in Brazilian broadband penetration rates.

Therefore, it is suggested that, in Brazil's case, some of these problems could be overcome through a direct government intervention in association with competition and industrial policies.

The paper emphasizes that, although in line with the regulatory measures taken by developed countries, Brazilian telecom policies must be adapted taking into consideration the idiosyncrasies of this underdeveloped country.

Highlights the networking scenario in India by listing the general communication networks, viz. INDONET, NICNET, GPSS, RABMN, I‐NET, and specialized information networks, viz. ERNET, INFLIBNET, BTISNET, DELNET, SIRNET, CALIBNET, MALIBNET, MYLIBNET, etc. Concludes that India has drawn up ambitious plans and remains to see the benefits that could derive in employing these facilities in improving the socio‐economic status of its citizens.

The Interlibrary Loan (ILL) protocol is a standard based on the OSI Reference Model that permits ILL messages to be exchanged between heterogeneous systems. By defining a standard for computer communications, the protocol permits the exchange of ILL messages between bibliographic institutions that use different computers, systems, and communication services. Recently approved as a Draft International Standard by the International Standards Organization, the protocol is expected to become an International Standard in 1991. Implementations based on this standard are currently being developed by institutions and software vendors in North America and Europe.