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Article
Publication date: 17 January 2024

Lakshminarayana Kompella

In socio-technical transition theory, resistance by existing technology and regime resistance plays a key role. The resistance is in the form of intentional improvements;…

Abstract

Purpose

In socio-technical transition theory, resistance by existing technology and regime resistance plays a key role. The resistance is in the form of intentional improvements; eventually, the regime destabilizes and adopts the new technology, referred to as the sailing-ship effect. Researchers used a structural view and examined it as a strategic action and its relationship with new technology (competitive/symbiotic) in non-fast-changing sailing systems. This study uses a microlevel view and examines it in a fast-changing where products/services are developed by integrating existing technology with new product innovations; their success depends on addressing technical/market uncertainty. This study examines the sailing-ship effect in a fast-changing system and contributes to the socio-technical transition theory.

Design/methodology/approach

The authors need to examine the phenomena of the sailing-ship effect in its setting, and a case-study method is appropriate. The selected case provided diverse analytic and heuristic perspectives to examine the phenomena; therefore, it was a single case study.

Findings

In an IT scenario, the strategic actions decide and realize agility and competitive advantage by formulating appropriate goals with required budgets and coevolutionary changes to resources at product, process and organizational levels, addressing technical/market uncertainty. Moreover, the agility displayed by strategic actions determines the relationship with new technology, which is interspersed. Finally, it provided insights into struggle, navigation and negotiations, forming strategic actions to display the sailing-ship effect.

Research limitations/implications

The study selected a Banking Financial Services and Insurance product of an IT Services company. As start-ups exhibit inherent (emergent) agility, the authors can examine agility as a combination of emergent and strategic actions by selecting a start-up.

Practical implications

The study highlights the strategic actions specific to an IT services company. It developed its product and services by steering clear from IT innovations such as native cloud and continuous deployment. It improved its products/services with necessary organizational changes and achieved the desired agility and competitive advantage. Therefore, organizations devise appropriate strategic actions to combat the sailing-ship effect apart from setting goals and selecting IT innovations.

Originality/value

The study expands the socio-technical transition theory by selecting a fast-changing system. It provided insights into the relationship between existing and new technology and the strategic actions necessary to manage technical and market uncertainty and achieve the desired competitive advantage, or the sailing-ship effect.

Details

Journal of Science and Technology Policy Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2053-4620

Keywords

Abstract

Details

The Technology Takers
Type: Book
ISBN: 978-1-78769-463-7

Book part
Publication date: 24 November 2010

Diane L. Velasquez

This multiple case study investigates the impact of technology on organizational change in public libraries. Over the past 12–15 years, public access computers (PACs) have been…

Abstract

This multiple case study investigates the impact of technology on organizational change in public libraries. Over the past 12–15 years, public access computers (PACs) have been introduced into public libraries. Once these PACs were connected to the Internet, they attracted patrons who had not previously used public library services. The main themes around which this study was organized relate to the implementation of technology with facilities and services, city government, and people. The main research questions were following: (1) How has public library culture changed since the introduction of computers for patron use? (2) What adjustments were necessary to deal with the influx of computers and other technology in public libraries? (3) Have PACs changed the way the libraries are organized and how they are staffed? The findings of the study included how technology influenced changes in staffing in the public libraries. Each of the libraries has undergone a culture shift due to the introduction of technology. One of the shifts is the change of the reference desk from general reference to the addition of a help desk with reference responsibilities. Another concern of the directors was constantly funding the upgrades necessary for software and hardware that technology requires. As not all of the directors have supportive city government, this can be problematic. Finally, the facilities where the public libraries were housed had undergone changes either through renovations or through new buildings to accommodate technology and the infrastructure needed to support it.

Details

Advances in Library Administration and Organization
Type: Book
ISBN: 978-0-85724-287-7

Abstract

Details

The Technology Takers
Type: Book
ISBN: 978-1-78769-463-7

Abstract

Details

Patent Activity and Technical Change in US Industries
Type: Book
ISBN: 978-0-44451-858-3

Article
Publication date: 11 October 2022

Tímea Beatrice Dóra, Ágnes Réka Mátó, Zsuzsanna Szalkai and Márton Vilmányi

Telemedicine, similarly to social media, accelerates information exchange, enriches information, provides better access to information and, furthermore, has an impact on…

Abstract

Purpose

Telemedicine, similarly to social media, accelerates information exchange, enriches information, provides better access to information and, furthermore, has an impact on mobilizing resources in business-to-business relationships. This paper aims to contribute to the understanding of the changes brought about by telemedicine, as a new technology, in patient routes.

Design/methodology/approach

This case study method was applied to examine five health-care protocols through their patient routes (series of activities) with and without telemedicine technology. The ARA model was applied to examine the changes telemedicine engendered in relation to activities, resources and actors. The strategy of visual mapping was applied for the comparative analysis.

Findings

The analyzed cases show that the new resources applied through telemedicine technology modified the number and substance of relevant activities and the set and role of actors who were involved. The quantity or the availability of output information increased in patient routes when new resources were added by telemedicine technology. When technology change occurred, any change in data or information systems – the two building blocks of information – could result in new or modified activities. If data that is used or produced while undertaking an activity change simultaneously along with the information system used for encrypting this data, then this “joint change” will certainly entail some kind of change in the set of activities, resources or actors that are involved. If not, then the activities continued the same as with the face-to-face protocol (without the new technology).

Originality/value

The novelty of the paper is that the results highlight the role of information in the extent of change in interactions induced by new technology. Findings about such changes show how information influenced by activities, resources and actors can help decision-makers in relation to the use of telemedicine.

Details

Journal of Business & Industrial Marketing, vol. 38 no. 8
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 1 April 1986

Ray Wild

Changing manufacturing policy and manufacturing technology has had serious implications for production managers. A survey to identify the nature and extent of the impact of…

Abstract

Changing manufacturing policy and manufacturing technology has had serious implications for production managers. A survey to identify the nature and extent of the impact of changes in manufacturing technology on the jobs of production or manufacturing managers shows that managers are concerned about the changing nature of their jobs and are increasingly dissatisfied with their roles. Their jobs are diminished but more stressful because they must maintain responsibility over a system over which they have little control. Yet they need a wider range of skills, e.g. people management and a broad knowledge of different subjects, to perform this role. The inevitability of change and the future directions in this area are discussed.

Details

International Journal of Operations & Production Management, vol. 6 no. 4
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 13 July 2015

Roland K. Yeo and Michael J. Marquardt

The purpose of this paper is to explore the influence of technology on organizational change during an electronic government implementation in a public organization in East…

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Abstract

Purpose

The purpose of this paper is to explore the influence of technology on organizational change during an electronic government implementation in a public organization in East Malaysia. It also examines the interpretation and enactment of technology as affecting organizational performance.

Design/methodology/approach

The research utilized a case study approach involving semi-structured interviewing with 18 employees representing department heads, middle managers, and technical officers. The data were triangulated by unobtrusive observations of meetings and work processes as well as archival records.

Findings

Technology could either constrain or enable change based on the interplay of intended and unintended use. The way actors interpret the role of technology during change also affects their enactment of technology, leading to both innovation and disruption in work practices. In turn, their enactment patterns shape organizational structure, strategy, and performance.

Research limitations/implications

The paper contributes to the organizational change literature by exploring how individual-level change has led to organizational outcomes as a result of technology. It extends the technology enactment and sociomateriality literature by considering technology use as an organizing process to facilitate change in order to understand the interplay of the social and material aspect of technology.

Practical implications

Employees should be made aware of and accountable for the consequences of unintended use or avoidance of technology in order to enable positive change. Collective sensemaking of technology-induced change should be encouraged to transform work practices so as to shape organizational structure, strategy, and performance.

Originality/value

Unlike similar research, this study extends the structuration perspective of technology in work organizations by exploring how technology enables and constrains organizational change through intended and unintended use. It further illuminates the power of human agency to innovate and organize structures of action that modify social relations and organizational strategy influencing organizational performance.

Details

Journal of Organizational Change Management, vol. 28 no. 4
Type: Research Article
ISSN: 0953-4814

Keywords

Article
Publication date: 1 January 1985

Michael E. Porter

Technological innovations can have Important strategic implications for individual companies and can greatly influence industries as a whole. Yet, not all technological change is…

46667

Abstract

Technological innovations can have Important strategic implications for individual companies and can greatly influence industries as a whole. Yet, not all technological change is strategically beneficial. This article focuses on ways to recognize and exploit the competitive significance of change.

Details

Journal of Business Strategy, vol. 5 no. 3
Type: Research Article
ISSN: 0275-6668

Article
Publication date: 12 June 2020

Taohua Ouyang, Xin Cao, Jun Wang and Sixuan Zhang

In this study, the authors aim to address the following two research questions: (1) How do technology innovation paradoxes manifest themselves in technological changes? (2) How do…

Abstract

Purpose

In this study, the authors aim to address the following two research questions: (1) How do technology innovation paradoxes manifest themselves in technological changes? (2) How do incumbent firms manage technology innovation paradoxes through multi-level organizational ambidexterity? To do so, the authors examine technology innovation in cloud computing, which has taken shape and brought about changes to the information technology industry. Specifically, the authors examine how a traditional software company, China Standard Software Co., Ltd. (CS2C), successfully navigated the technological transition to cloud computing from its existing operating systems business by managing innovation paradoxes through multi-level ambidexterity capabilities.

Design/methodology/approach

This study examines a single exploratory case and conducts an in-depth analysis of how technology innovation paradoxes manifest themselves in technological changes and how incumbent firms manage technology innovation paradoxes through multi-level organizational ambidexterity. The data collection and analysis occurred simultaneously through three phases. In Phase 1, one of the authors who had worked at CS2C for many years enabled the authors to obtain access to the company. The data analysis during this phase provided the authors with the history and current situation of CS2C, enabling them to understand the external circumstances, such as particular historical period, and internal conditions, such as cultural and technological changes, that would be relevant throughout the course of their study. It also helped the authors identify organizational ambidexterity capability as the guiding theoretical concept for their research. In Phase 2, the authors engaged in site visits and conducted detailed interviews with employees working at CS2C. In Phase 3, most of the data analysis was conducted. When the interview data were not sufficient to support the theoretical analysis, additional data were collected via phone calls and emails, to assure data-theory-model alignment.

Findings

The authors’ findings show that technology innovation paradoxes manifest themselves as contradictory relationships and mutual support relationships between exploitative and exploratory innovation. In addition, the authors identify three integration mechanisms as key to multi-level organizational ambidexterity capabilities in managing technology innovation paradoxes in technological changes.

Originality/value

Three important theoretical implications can be drawn from our case analysis. First, this research contributes to the knowledge of innovation paradoxes during technological changes. Second, this research provides a model of multi-level organizational ambidexterity capability in technological changes. Third, this research proposes three integration mechanisms driven by three types of ambidexterity capability at different organizational levels.

Details

Internet Research, vol. 30 no. 5
Type: Research Article
ISSN: 1066-2243

Keywords

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