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Article
Publication date: 5 June 2020

Donghee Shin and Yujong Hwang

This study takes an affordance approach to explain how users perceive the affordance of user action within blockchain and examines how it influences the subsequent user…

Abstract

Purpose

This study takes an affordance approach to explain how users perceive the affordance of user action within blockchain and examines how it influences the subsequent user experience. Focusing on the effect of trust on cognitive processes, the authors analyze how affordances in blockchains affect the user experience.

Design/methodology/approach

The blockchain affordances are examined through a two-stage process. The authors employ a qualitative analysis based on insights gained from the current literature and interviews. The authors then apply a quantitative survey to examine the role of trust in interactions with blockchain services. A structural user model was tested in which their appreciation of affordances of blockchain predicted the trust and satisfaction.

Findings

Users' appreciation for transparency and reliability explained to what extent they trust and are satisfied, thereby suggesting the heuristic roles of trust in blockchains. The study findings indicate a heuristic role for trust regarding underlying links to technological and affective affordances. A user's cognitive heuristics affect their attitudes toward blockchain, in which technological features are processed through users' perceptions and experience.

Research limitations/implications

The model contributes to the conceptualization of security, privacy and traceability along with trust, which is then linked to transparency and reliability. The findings show how the frame of affordances gains explanatory power by being linked to the concepts of affect and emotion. The heuristics of direct perception of security–traceability–privacy (STP) can be used to understand the trajectory of heuristics and ongoing choices of blockchain.

Practical implications

The study results offer a lens through which to address the technology's most common problems by pairing user experience principles and heuristics to blockchain technologies. This study offers insights into the understanding of user actions related to blockchains and into practical implications for developing trust-based services. The results guide the application and tailoring of motivational affordances in blockchain.

Originality/value

While blockchain technology has gained popularity and momentum, there has been little research on how specific features of blockchain technology create value. This study contributes to the research gap by highlighting the role and dimension of trust in relation to STP in blockchains and provides meaningful implications for theory and practice.

Details

Online Information Review, vol. 44 no. 4
Type: Research Article
ISSN: 1468-4527

Keywords

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Book part
Publication date: 3 October 2019

Sine Nørholm Just and Rasmus Kjærgaard Rasmussen

This chapter discusses the ways in which digitalization and datafication challenge public relations (PR), arguing that technological developments create a need to…

Abstract

This chapter discusses the ways in which digitalization and datafication challenge public relations (PR), arguing that technological developments create a need to re-conceptualize PR so as to account for data as affordance and actor. In so doing the chapter is conceptual; it discusses existing communicative theories in relation to current changes in the media landscape and its technological underpinnings. Focusing on the areas of crisis communication and issues management, we argue that datafication provides new ways of dealing with issues and, in turn, presents new issues for PR professionals. Thus, the chapter presents a novel conceptualization of PR in which technological affordances and agencies go hand in hand with human efforts in the configuration of communicative assemblages. More specifically, we argue that viewing data solely as an affordance merely provides new tools for solving existing issues. When the independent agency of data is recognized and employed, more effective means of solving such issues appear, but data itself also becomes an issue. The dilemma is best illustrated by the Cambridge Analytica scandal and the broader discussions about electoral manipulation and other covert uses of data it incurred. In this regard, balancing the dual demands of efficacy and ethics is as pressing a concern for PR as ever. The conceptualization of PR in terms of communicative assemblages, we suggest, may not only explain processes of issues formation better, but also provide a starting point for handling such processes ethically and effectively.

Details

Big Ideas in Public Relations Research and Practice
Type: Book
ISBN: 978-1-83867-508-0

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Book part
Publication date: 8 October 2018

Jingrong Tong and Landong Zuo

Abstract

Details

Tweeting the Environment #Brexit
Type: Book
ISBN: 978-1-78756-502-9

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Article
Publication date: 1 May 2007

Diane Nahl

The purpose of this research is to describe a discourse analysis technique which can be used to analyze text or speech that is produced by people when discussing their…

Abstract

Purpose

The purpose of this research is to describe a discourse analysis technique which can be used to analyze text or speech that is produced by people when discussing their information practices.

Design/methodology/approach

The method involves coding the phrases and sentences of this interpretive discourse into the three domains of behavior investigated in psychology and education, namely, the affective domain of evaluating and intending, the cognitive domain of appraising and planning, and the sensorimotor domain of noticing, perceiving, and executing or acting.

Findings

Samples of discourse from independent published sources were categorized and coded. In every case people's self‐descriptions of their information practices are shown to contain references to their activities in these three domains. A model is presented to depict how information behavior can be represented as a continuous processing flow of satisficing and optimizing behavior. These mental behavioral procedures are practiced by individuals in information settings as members of a group or culture, and are reflected in the verbal accounts they construct about their information behavior.

Research limitations/implications

The model of ecological constructionism, upon which the coding technique is based, needs to be tested in many more diverse contexts. Second, the model needs to address differences in types of information behavior such as searching, computing, blogging, etc., as well as different information settings and purposes of use, e.g. online shopping, doing job tasks with the computer, etc.

Practical implications

The technique can theoretically be automated and applied to the processing of large volumes of text produced daily in the online environment. The results yield a type of average digital code that can serve as an index of people's information behaviors in these diverse settings with regard to their affective, cognitive and sensorimotor activities.

Originality/value

The model or theory was constructed by integrating the concepts of “satisficing” and “optimizing” in decision making with research in information behavior, human ecology, social cognitive theory and ethnomethodology. The model is comprehensive and general enough to provide a potentially useful common topical reference chart for human studies in information science.

Details

Journal of Documentation, vol. 63 no. 3
Type: Research Article
ISSN: 0022-0418

Keywords

Content available
Article
Publication date: 27 April 2020

Kaisa Laitinen and Anu Sivunen

The purpose of this study is to investigate the various enablers of and constraints on employees' information sharing on an enterprise social media platform. It draws on…

Abstract

Purpose

The purpose of this study is to investigate the various enablers of and constraints on employees' information sharing on an enterprise social media platform. It draws on two theoretical perspectives, communication privacy management theory and the technology affordance framework, as well as on empirical data in an attempt to paint a comprehensive picture of the factors shaping employees' decisions to share or not share information on enterprise social media.

Design/methodology/approach

This qualitative field study is based on semi-structured interviews and enterprise social media review data from a large Nordic media organization.

Findings

On an enterprise social media platform, privacy management principles shape employees' information-sharing decisions in relation to personal privacy boundaries, professional boundaries and assumed risks, online safety concerns and perceived audience. Additionally, the technological affordances of visibility, awareness, persistence and searchability shape employees' information sharing in varying and sometimes even contradictory ways. Finally, organizational factors, such as norms, tasks and media repertoires, are associated with employees' information-sharing decisions. Together, these three dimensions, personal, technological and organizational, form a model of the enablers of and constraints on employees' decisions to share information on enterprise social media.

Originality/value

This study extends the understanding of different factors shaping employees' decisions to share or not share information on enterprise social media. It extends the two applied theories by uniquely combining interpersonal privacy management principles with a technological affordance framework that focuses on the relationship between the user and the technology. This research also furthers the authors' knowledge of what privacy management principles mean in the organizational context. This study shows connections between the two theories and extends the understanding of technology affordances as not only action possibilities but also constraining factors. Additionally, by revealing what kinds of factors encourage and inhibit information sharing on enterprise social media, the results of this study support organizations in their efforts to manage information sharing on enterprise social media systems.

Details

Information Technology & People, vol. 34 no. 2
Type: Research Article
ISSN: 0959-3845

Keywords

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Article
Publication date: 22 July 2020

Keng Hong Ng and Rachel W.Y. Yee

This paper aims to build on affordance theory from a discovery perspective, to illustrate how motivations and goals behind enterprise social media adoption by companies in…

Abstract

Purpose

This paper aims to build on affordance theory from a discovery perspective, to illustrate how motivations and goals behind enterprise social media adoption by companies in the fashion and apparel industries are discovered and realized in performance. Enterprise social media and its exogenous technological affordances are introduced as action opportunities in an organization during implementation, to be discovered and acted upon by users to effect various performance outcomes.

Design/methodology/approach

A case study approach was adopted. Data was collected on five fashion companies that have implemented enterprise social media for their internal communication.

Findings

The findings show that fashion companies adopt enterprise social media offered by external vendors to actively seek more effective internal communication and collaboration among their employees. However, fashion companies embark on different pathways of discovering and actualizing the affordances from the newly implemented enterprise social media. As a result, these firms achieved various kinds of performance benefits, which range from improved customer loyalty to enhanced innovation performance.

Originality/value

This study is the first to introduce a discovery perspective to affordance theory and systematically document the success of enterprise social media appropriation by companies in the fashion and apparel industries.

Details

Industrial Management & Data Systems, vol. 120 no. 10
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 11 May 2021

Chien Wen Yuan and Yu-Hao Lee

Social networking sites (SNSs) offer people the possibility of maintaining larger networks of social ties, which also entails more complex relationship maintenance across…

Abstract

Purpose

Social networking sites (SNSs) offer people the possibility of maintaining larger networks of social ties, which also entails more complex relationship maintenance across multiple platforms. Whom to “friend” and via which platform can involve complex deliberations. This study investigates the relationships between users' perceived friending affordances of five popular SNSs (Facebook, Twitter, Instagram, Snapchat and LinkedIn) and their friending behaviors concerning strong ties, weak ties (existing and latent ties) and parasocial ties.

Design/methodology/approach

An online survey using Qualtrics was provided to participants (N = 626) through Amazon's Mechanical Turk (MTurk). The survey asked their SNS use and their friending behaviors with different ties on each of the sites.

Findings

Users' friending decisions are dependent on an interplay of socio-technical affordances of each SNS and specific needs for the ties. The authors found that the affordances of bridging social capital and enjoyment are aligned with friending weak and parasocial ties, respectively. The affordances of bonding social capital were not valued to friend strong ties.

Originality/value

The study extends the affordance and social capital literature by assessing users' perceived, contextualized SNS affordances in relation to actual communication behaviors in friending different social ties. This approach provides contextualized insights to friending decisions and practices on SNSs.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Content available
Article
Publication date: 21 June 2011

Henry Linger

Abstract

Details

International Journal of Managing Projects in Business, vol. 4 no. 3
Type: Research Article
ISSN: 1753-8378

Content available
Book part
Publication date: 1 October 2018

Maria Theresa Konow-Lund

22 July 2011, saw the biggest domestic terror event in Norway since World War II. On this day, a right-wing terrorist placed a bomb in front of the Norwegian government…

Abstract

22 July 2011, saw the biggest domestic terror event in Norway since World War II. On this day, a right-wing terrorist placed a bomb in front of the Norwegian government building, where the prime minister had his office at the time. Later, the same perpetrator dressed up as a policeman and tricked his way into a political youth camp, where 69 mostly young people were killed. The present case study involves the leading national online news provider, VG, whose website, VG Nett, was Norway’s most-read online news site at the time of the attack. The study addresses the research gap of how news workers and managers see the potential of the affordances of digital media during crisis events. Furthermore, the study looks at how two different discourses of professionalism, the occupational and the organisational, informed journalists’ use of technological and social media affordances during this terror event, and at how online journalists and management reflect upon and continue to refine these approaches five years later. This study stresses the importance of a clear understanding of the decision-making processes that actually guide the handling of those affordances during a crisis event. Ultimately, this study questions not the perceived tension between the two discourses of professionalism, but their relative impact upon domestic crisis journalism in the technological realm.

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Book part
Publication date: 10 September 2018

David C. Giles

Abstract

Details

Twenty-First Century Celebrity: Fame In Digital Culture
Type: Book
ISBN: 978-1-78754-212-9

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