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The purpose of this paper is to explore parents as “stakeholders” in higher education in England and how they perceive teaching excellence.

The study adopted a qualitative research design using an interpretative approach through which the authors aimed to develop understandings of parents’ perspectives as higher education “stakeholders”. The empirical data were gathered via focus group interviews and an online survey with 24 participants in the UK.

This study found that the majority of parents wished to be treated as an important stakeholder group in higher education. Parent participants perceived that teaching excellence could be evidenced through indicators and measures, for example, the design and delivery of the courses, progress measures, contact hours, speed of return of marked work, graduate employability and so on. They also saw value and significance in the students’ exposure to ideas and perspectives not previously experienced, in zeal and passion in the teaching, and in an academically nurturing, understanding and supportive pedagogical relationship between academic and student.

This study uncovered some apparent tensions, contradictions and challenges for parents as stakeholders in higher education, for example, in reconciling the co-existence of their desire to be involved and engaged with scope for students to be formed as independent young adults. Parents’ desire to measure teaching excellence is also compounded by their concern that excellent teaching is thereby reduced to a box-ticking exercise. This study has implications for higher education institutions wishing to engage parents as a stakeholder group in a meaningful way.

This paper examines how institutions of higher education might operationalize faculty performance evaluation in terms of research, teaching, and university and community service. An analytic hierarchy process model is developed and presented, allowing decision makers to couple performance evaluation and academic reward/awards and recognitions offered by institutions of higher education, and provides an objective way to compare faculty members. Weights are provided for each of the criteria in the evaluation process for a more objective outcome. Reward/award systems might include promotion decisions, merit pay, tenure, long‐term contracts, and annual reward/awards of excellence in research, teaching or service. The model might be used to make judgment on the qualification of candidates for such systems, and could be used on the department level, college level, or university‐wide level. In addition, the model could rank faculty members within each discipline or major. An illustrative example is provided of the model at the United Arab Emirates University.

This chapter offers a discussion of the increasingly widespread use of student evaluations in higher education. It critiques the extent to which these student evaluations are now regarded by governments and higher education management as an authoritative source of information on all aspects of HE provision, with a particular focus on their use to rank and evaluate teaching excellence through the Teaching Excellence Framework. It provides an overview of research looking into how student perceptions of teachers' teaching excellence, or otherwise, play out very differently depending on the gender, age and social class of the lecturers doing the teaching. This chapter argues that these differences make it difficult to ensure that students' assessment of higher education teaching are fair and/or consistent with regard to the teaching they are experiencing across different courses, disciplines and institutions. It concludes that acknowledging how inequalities will inevitably play a part in any evaluative processes is a more productive way of thinking about how more informed indices of teaching quality might be more usefully understood and operationalised in higher education. This approach, however, requires HEI's to recognise the ways in which existing racialised, sexualised and gendered patterns reoccur and sustain inequalities currently in the UK higher education sector. (199)

The purpose of this paper is to argue that, in order to achieve teaching excellence, student engagement in dialogue on this important matter is needed. Students’ conceptualisations of good teaching are fundamental when building an understanding of what this is and how it can be developed.

This paper reports on findings of a qualitative study of undergraduate students’ perceptions of a good university lecturer. The paper draws on the secondary dataset collected by four subject centres of the Higher Education Academy (HEA).

The interpretive analysis of the data shows that, from students’ perspectives, a combination of the lecturer's subject knowledge, willingness to help and inspirational teaching methods makes a good university lecturer. Being humorous and able to provide speedy feedback were also perceived as important factors. These findings have some important implications for academic practice.

The key thesis advanced is that definitions of teaching excellence cannot be adequately obtained from typologies and descriptions of techniques and skills. The authors’ contention is that deeper understandings are built through engaging students in meaningful dialogue about pedagogy. This may uncover more profound layers of understanding of what makes good teaching at university and so probe the more elusive aspects which defy measurement via scales or performance indicators.

The Teaching Excellence Framework was explicitly introduced as a mechanism to ‘enhance teaching’ in universities. This chapter suggests, however, that the highly complex ‘black box’ methodology used to calculate TEF outcomes effectively blunts its purpose as a policy lever. As a result, TEF appears to function primarily as performative policy act, merely gesturing towards a concern with social mobility. Informed by the data and metrics driven Deliverology approach to public management, I suggest the opacity of the TEF's assessment approach enables policymakers to distance themselves from and sidestep the wicked problems raised by the complicated contexts of contemporary higher education learning and teaching. At the same time, however, I argue that the very indeterminacy through which the framework achieves this sleight of hand creates a space in which engaged teaching practitioners can push through a more progressive approach to inclusive success.

Tertiary education has been going through dramatic transformation in recent times. Such transformation is seen in teaching and learning at tertiary education. This study, therefore, aims to understand the transformation of teaching and learning in tertiary-level education, particularly by accounting the experiences and perspectives of postgraduate learners.

The study narrowed higher education transformation into four key drivers such as expansion, excellence, extension, external and explored their dynamics and impacts for teaching and learning in tertiary education. The data was gathered from 25 doctoral students from three different cohorts, who shared their critical reflection on their experiences and perspectives on the transformation of teaching and learning in a reflective journal. The 25 reflective journals were used as the qualitative transcripts for analysis. Standard required ethical protocols were followed in the research. The results were analysed using thematic analysis.

The findings indicate that teaching and learning in the higher education are transformed largely using technology, by engaging various stakeholders, several pedagogic methods, a range of assessments and numerous contents and materials. The findings suggest that higher education transformation has affected teaching and learning in tertiary education positively in the UAE, while identifying some relevant areas for improvement.

Single data and small sample size (although suitable for the study) are the limitations. The experiences and perspectives of the postgraduate scholars on teaching and learning offer relevant insights for postgraduate learners, academic, researchers, curriculum developers, policymakers. The study asserts that accounting student's experiences and perspectives supports the understanding on the transformation of teaching and learning in tertiary education.

The study contributes to the ongoing debate on how students are helping shape teaching and learning practices in tertiary education, particularly from the UAE context using informed critical reflection. The study contends and concludes that teaching and learning in tertiary education are continued to be shaped by emerging trends and development.

Case study research undertaken in Spring 2019 uncovered that only a small percentage of a university workforce were able to engage with a large, influential teaching regulation. This “exclusivity” impacted on the relationships in the academic schools studied and by extension, the capacity that the regulation had to enhance teaching. Key findings included the regulatory agenda elevating the status of some workers while increasing the precariousness of others, an inability to agree on a local definition of excellence and general confusion, ambivalence and disdain surrounding structural and cultural changes.

This chapter uses the example of the English Teaching Excellence Framework, a relatively new centrally imposed quality framework, to explore “frontline” professional services staff as policy actors. This chapter will use the study’s findings to explore the complex identities, tensions, and workplace dynamics of staff working to implement regulation locally and provide a reflection of the case study methodology used to expose these findings. In its exploration of the complex reality of policy enactment, I hope to encourage institutions to consider local engagement with regulation by repositioning them within institutional discourse as opportunities rather than threats. This study should speak to those that are navigating HE governance and management to meet commanding central regulation.