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Article
Publication date: 2 February 2023

Lai-Wan Wong, Garry Wei-Han Tan, Keng-Boon Ooi and Yogesh Dwivedi

The deployment of artificial intelligence (AI) technologies in travel and tourism has received much attention in the wake of the pandemic. While societal adoption of AI has…

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Abstract

Purpose

The deployment of artificial intelligence (AI) technologies in travel and tourism has received much attention in the wake of the pandemic. While societal adoption of AI has accelerated, it also raises some trust challenges. Literature on trust in AI is scant, especially regarding the vulnerabilities faced by different stakeholders to inform policy and practice. This work proposes a framework to understand the use of AI technologies from the perspectives of institutional and the self to understand the formation of trust in the mandated use of AI-based technologies in travelers.

Design/methodology/approach

An empirical investigation using partial least squares-structural equation modeling was employed on responses from 209 users. This paper considered factors related to the self (perceptions of self-threat, privacy empowerment, trust propensity) and institution (regulatory protection, corporate privacy responsibility) to understand the formation of trust in AI use for travelers.

Findings

Results showed that self-threat, trust propensity and regulatory protection influence trust in users on AI use. Privacy empowerment and corporate responsibility do not.

Originality/value

Insights from the past studies on AI in travel and tourism are limited. This study advances current literature on affordance and reactance theories to provide a better understanding of what makes travelers trust the mandated use of AI technologies. This work also demonstrates the paradoxical effects of self and institution on technologies and their relationship to trust. For practice, this study offers insights for enhancing adoption via developing trust.

Details

Internet Research, vol. 34 no. 2
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 5 July 2023

Sajjaad Moedeen, Eugene Cheng-Xi Aw, Mohammad Alryalat, Garry Wei-Han Tan, Tat-Huei Cham, Keng-Boon Ooi and Yogesh K. Dwivedi

This study aims to propose and test a research model outlining the chain effects of social media marketing activities (SMMA) on brand equity, encompassing the potential mediators…

1154

Abstract

Purpose

This study aims to propose and test a research model outlining the chain effects of social media marketing activities (SMMA) on brand equity, encompassing the potential mediators of self-congruity, consumer empowerment and brand experience.

Design/methodology/approach

An online survey was conducted, and 241 valid responses were acquired. The data was submitted to Partial Least Squares Structural Equation Modelling (PLS-SEM), complemented by the artificial neural network (ANN) analysis.

Findings

The results revealed that SMMA can foster the development of self-congruity and consumer empowerment. These two psychological responses represent the key drivers to reinforce the positive brand experience and ultimately lead to brand equity. The sequential mediating effect was confirmed. The ANN analysis offered further insights into the ranking of variable importance.

Originality/value

The present study presents a breakthrough by taking into account the roles of self-congruity, consumer empowerment, brand experience simultaneously and assesses their sequential mediating roles in the linkage between SMMA and brand equity.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 36 no. 1
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 13 November 2023

Urmila Jagadeeswari Itam and Uma Warrier

Teleworking, working from home and flexible work have gained popularity over the last few years. A shift in policies and practices in the workplace is required owing to the…

Abstract

Purpose

Teleworking, working from home and flexible work have gained popularity over the last few years. A shift in policies and practices in the workplace is required owing to the COVID-19 pandemic accelerating current trends in work-from-everywhere (WFE) research. This article presents a systematic literature review of WFE research from 1990 to early 2023 to understand the transformation of the field.

Design/methodology/approach

The Web of Science database was used to conduct this review based on rigorous bibliometric and network analysis techniques. The prominence of the research studied using SPAR-4-SLR and a collection of bibliometric techniques on selected journal articles, reviews and early access articles. Performance and keyword co-occurrence analysis form the premise of cluster analysis. The content analysis of recently published papers revealed the driving and restraining forces that help define and operationalize the concept of WFE.

Findings

The major findings indicate that the five established and accelerated trends from cluster analysis are COVID-19 and the pandemic, telework(ing), remote working, work from home and well-being and productivity. Driving and restraining forces identified through content analysis include technological breakthroughs, work–life integration challenges, inequality in the distribution of jobs, gender, shifts in industry and sector preferences, upskilling and reskilling and many more have been published post-COVID in the restraining forces category of WFE.

Practical implications

A key contribution of this pioneering study of “work from everywhere” is the linking of the bibliometric trends of the past three decades to the influencing and restraining factors during the pandemic. This study illustrates how WFE could be perceived differently post-COVID, which is of great concern to practitioners and future researchers.

Originality/value

A wide range of publications on WFE and multiple synonyms can create confusion if a systematic and effective system does not classify and associate them. This study uses both bibliometric and scientometric analyses in the context of WFE using systematic literature review (SLR) methods.

Details

International Journal of Manpower, vol. 45 no. 1
Type: Research Article
ISSN: 0143-7720

Keywords

Article
Publication date: 6 September 2023

Ely Laureano Paiva, Rafael Alcadipani, Kenyth Alves De Freitas, Larissa Alves Sincorá and Arun Abraham Elias

The purpose of this paper is to investigate how three core elements of critical management studies (CMSs), “de-naturalisation”, “reflexivity” and “(non)-performative intent”, can…

Abstract

Purpose

The purpose of this paper is to investigate how three core elements of critical management studies (CMSs), “de-naturalisation”, “reflexivity” and “(non)-performative intent”, can help expand the current debate in the supply chain management (SCM) field.

Design/methodology/approach

The authors used a systematic literature review to select 103 articles published in 12 high-ranking journals in the SCM field based on the Academic Journal Guide of the Chartered Association of Business Schools.

Findings

The findings of this study suggest that SCM studies can be narrowed down into four major CMSs themes: “power”, “ethics and environmental issues”, “diversity” and “working conditions”, but even these themes are still under-discussed and undertheorized in SCM. The literature the authors reviewed is more concerned with explaining these phenomena than questioning them and proposing new agendas. This paper, therefore, will discuss how these three core elements of CMS can help transform the “hidden” issues of SCM, which it will do by illustrating it in the context of buyer–supplier relationships and lean manufacturing.

Practical implications

This research will encourage SCM scholars who are interested in conducting more critical studies and teaching the harmful effects of global supply chains.

Originality/value

This paper highlights that a combination of SCM and CMS approaches is important when we decide to adopt a more critical “constructive” view of supply chain challenges and engage practical and critical views, respectively, to generate knowledge that not only increases (corporate) performance but also highlights social needs and values.

Article
Publication date: 10 March 2023

Ambara Purusottama, Togar Mangihut Simatupang and Yos Sunitiyoso

Blockchain (BC) is a technological innovation that emphasizes the opposite paradigm compared to the available technology. This paradigm enables changing the firm’s business models…

Abstract

Purpose

Blockchain (BC) is a technological innovation that emphasizes the opposite paradigm compared to the available technology. This paradigm enables changing the firm’s business models (BMs) and has been elaborated by many experts. However, the discussion is scattered in various sources, particularly academic journals. This study aims to investigate the literature on the coexistence of BCs and BMs and depict the currently available situation that has not been discussed.

Design/methodology/approach

This study investigated articles focusing on the coexistence of BCs and BMs through heterogeneous academic databases, namely, Emerald, ProQuest, Taylor & Francis, ScienceDirect and Scopus. The systematic approach and development of inclusion criteria used in this study resulted in 52 key articles for further review. This systematic review followed the PRISMA framework and a timeframe between 2012 and 2022.

Findings

This study classifies literature based on specific themes, the integration of BC (interaction and evolution) and BM innovation (innovativeness, new value system and system logic), including the research design. As expected, the literature on BCs and BMs appears to be focused on particular themes since this topic appears to have grown. This study identifies gaps in the literature and describes future research to accommodate the study discrepancy.

Research limitations/implications

The major limitation of this study is the research bias. Such a bias might occur due to the misinterpretations of researchers in this study. In the process of devising databases and keywords, this study identified the potential for misinterpretation. This study sought to use rigid protocols through a manual approach to mitigate the potential bias. A research bias also has the potential to arise in the literature classification. A literature categorization is performed back and forth, by referring to the theory or concept of a particular topic. The next limitation is limited access to scientific databases. This study drew upon several reputable scientific journal databases. However, the researcher considered the journal selection to be built upon a journal’s accessibility, multi-disciplinary nature and data size compared to other journals. It allows the analysis results to be biased, as they do not represent all available databases. However, the study used the available formal access to maintain the integrity of this research.

Originality/value

This study conducts a systematic review that discusses the coexistence of BCs and BMs. Furthermore, it provides a profound understanding of the discussion carried out through certain themes and the outlook for the future.

Details

International Journal of Innovation Science, vol. 16 no. 1
Type: Research Article
ISSN: 1757-2223

Keywords

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