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This study seeks to explore technology use in a higher education classroom with the focus on tablet computers.

Study participants consisted of 36 undergraduate students from Rutgers University's Information Technology and Informatics major. Data were collected using an online survey, a classroom observation, and a group interview.

The study findings demonstrate unexpected technology uses that can be explained by the characteristics of the student group, the Net generation, namely, their impatient multi‐tasking and opportunistic behaviour. Students used tablet computers to take notes, conduct group activities and interact with the instructor. Students’ preference for typing was found to be a barrier in their adoption of tablet computers.

The findings can help technology developers and educators better understand and optimize their use of computing technology in higher education. Limitations of this study include only one class was studied, and classroom observation probed student behaviors only at selected points in time.

The unique value of the study included: the study was not limited to tablet technology and investigated students’ use of multiple technologies; the study captured student behaviors in an actual learning environment, and the study provides empirical evidence for students’ multi‐tasking in a classroom and for their use of tablet computers for hand writing.

The paper aims to investigate how a tablet's design features, namely, its navigation design and visual appearance, influence users' enjoyment, concentration and control, when using tablets for problem-solving, and thereafter how their core flow experiences impact their perceived performance and efficiency with problem-solving.

This study uses a field survey approach to engage 87 participants in a decision sciences class to use eTextbooks and a few other associated educational apps including CourseSmart app for e-notes and highlighting, sketchbook app and a calculator app in tablets to resolve class problems at a large US university.

This study finds that the tablet's interface design features (navigation and visual appearance) make users engrossed in their problem-solving processes with perceived enjoyment, concentration and control. This, in turn, impacts their perceived performance and efficiency. Moreover, visual appearance plays the most significant role in arousing users' affective emotions (i.e. enjoyment), while interface navigation is crucial to engage users' deep concentration (i.e. cognition) and control for problem-solving.

Modern tablets are being used widely in various sectors. More in-depth user flow experience design associated with tablet use for problem-solving contexts should be further advocated in order to provide more engaging and meaningful flow experiences to users.

This study shows that the design of the tablet interface can engage users in problem-solving processes in both affective and cognitive ways. It provides valuable insights on tablet interface design for problem-solving.

The purpose of this paper is to consider two recent studies on computer use by older people, who may become increasingly isolated due to infirmity and sensory impairments. Older people are less likely to use computer technology yet it has been suggested that it may help reduce isolation. These studies inquired into older people’s experience with computers.

The first paper discussed here explored how a sample of older people in the USA acquired a computer and whether it contributed to their well-being. The second paper was about a similar study with a sample of older people in the UK.

In the US sample, people who saw tablet computers being used by a friend were likely to purchase one. In the UK sample, people seemed to have had to overcome more fears of using computer technology, but in both samples, once initial difficulties were overcome, people were enthusiastic about using them. In both, people felt more able to keep up hobbies and interests through finding information or connecting with interest groups online, and able to keep connected with family members.

In light of increasing migration of services and information to the internet, these studies explored the things that help and hinder older people in terms of using computers, in order to address the digital divide, whereby those unable to use them can be left isolated and with reduced information and support. These studies were able to explore personal meanings of computer use and specific fears and difficulties, which are important to understand in planning for training and support for older people who are not yet on line. They also demonstrated that, alongside face-to-face interaction, being online was experienced as reducing people’s isolation and enhancing their lives.

The purpose of this paper is to examine the effect of smartphones and computers as web survey entry response devices on the quality of responses in different question formats and across different survey invitations delivery modes. The respondents’ preference of device and the response immediacy were also compared.

Two field experiments were conducted with a cluster sampling and a census of all students in a public university in the USA.

Device effect on response quality was only found when using computer-aided self-interviews, but not in e-mail delivered web surveys. Even though the computer was the preferred device, but the smartphone’s immediate response was significantly higher than the computer.

The sample was restricted to college students who are more proficient users of smartphones and have high access to computers. But the direct comparison in the two studies using the same population increases the internal validity of the study comparing different web survey delivery modes.

Because of the minor differences in device on response quality, researchers can consider using more smartphones for field work such as computer-aided self-interviews to complement e-mail delivered surveys.

This is the first study that compares the response device effects of computer-aided self-interviews and e-mailed delivered web surveys. Because web surveys are increasingly used and various devices are being used to collect data, how respondents behave in different devices and the strengths and weaknesses of different methods of delivery survey help researchers to improve data quality and develop effective web survey delivery and participant recruitment.

This paper aims to examine whether a customer’s perceptions of hotel tablet apps serve as determinants of customers’ behavioral intention in terms of the app’s ease of use, usefulness, credibility and subjective norm. It also explored age and gender as moderators of the relationships between these determinants and customers’ behavioral intention as well as customers’ likelihood of using specific app functions across age and gender.

A research model, grounded in the technology acceptance model (TAM), used data collected from 751 hotel customers in the USA. The model was tested using confirmatory factor analysis and structural equation modeling.

The results showed that three of the four proposed determinants positively influenced customers’ behavioral intention toward hotel tablet apps. Neither gender nor age played significant moderating roles in the relationships between the four determinants and the behavioral intention. The study also revealed age- and gender-related differences in preferences for specific hotel tablet app functions.

This study helps operators successfully plan for investing in and implementing hotel apps. It assists operators in developing effective marketing strategies by understanding factors influencing customers’ app adoption and between group differences in their preferences on app functions.

This is the first tablet app adoption study that extends TAM to the hotel industry. Thus, it extends the literature on technology adoption by exploring both existing and new variables and testing them in a new context.

The purpose of this paper is to find a method that makes it possible for people with intellectual disabilities to independently contribute to population-based research in areas that is sensitive. It is important to be able to answer questionnaires independently in research areas that are sensitive because the informant maybe does not want to ask for help to answer a questionnaire about sexual violence, domestic violence, etc. Maybe they not even have talked to anyone about their experiences and then have to tell a staff/relative that helps them to complete the survey is probably unthinkable.

To participate in a survey about sensitive issues independently the questions and the methods have to be adapted to the informant’s skills and needs. The questions written in “difficult Swedish” were transcribed into simple language and then tested whether the target group understood the words that describe violent acts. After adjustments another small group tested the method, an Audio Computer-Assisted Self-Interview (ACASI). After they had completed the survey informants were interviewed about what it was like to participate in the survey.

Preliminary results show that it is possible to independently answer population-based questionnaires, even about sensitive issues, if the researcher offers the possibility to use a web-based ACASI. An ACASI can be used on accessible computers and tablets and can have the same questions that only have to be translated into both easy language and alternative format, such as questions with both text and images and listen to the questions read.

Researchers can include people with intellectual disabilities, they just need to give them a chance. It is possible if they translate their questions into an easy language and include alternative format, i.e. using both text and images and be able to listen to the questions and answers, by, for example, using a web-based ACASI.

The purpose of this paper is to describe how librarians at the State University of New York College at Buffalo used iPads during one class session of a semester-long library instruction course to increase student engagement, energize the traditional library tour, build collaboration and give students experience using tablet technology in an educational setting.

Librarians provided iPads to groups of students and sent them to photograph different areas of the library during one class session of a semester-long course. Students then uploaded the photographs to a common Web site for class discussion.

Formal and informal student feedback was positive. Students connected with the instructors and with each other, enjoyed discovering library spaces and services and became more comfortable with tablet technology. The project also increased student enthusiasm for the class.

This paper is the first to systematically describe a simple activity that can be used by instruction librarians to incorporate tablets into the curriculum. The method requires minimal time to set up and implement, involves a very short learning curve and is easily adaptable to various mobile devices.

Low response rates in web surveys and the use of different devices in entering web survey responses are the two main challenges to response quality of web surveys. The purpose of this study is to compare the effects of using interviewers to recruit participants in computer-assisted self-administered interviews (CASI) vs computer-assisted personal interviews (CAPI) and smartphones vs computers on participation rate and web survey response quality.

Two field experiments using two similar media use studies on US college students were conducted to compare response quality in different survey modes and response devices.

Response quality of computer entry was better than smartphone entry in both studies for open-ended and closed-ended question formats. Device effect was only significant on overall completion rate when interviewers were present.

Survey researchers are given guidance how to conduct online surveys using different devices and choice of question format to maximize survey response quality. The benefits and limitations of using an interviewer to recruit participants and smartphones as web survey response devices are discussed.

It shows how computer-assisted self-interviews and smartphones can improve response quality and participation for underprivileged groups.

This is the first study to compare response quality in different question formats between CASI, e-mailed delivered online surveys and CAPI. It demonstrates the importance of human factor in creating sense of obligation to improve response quality.

The development and clinical application of digital devices to support individuals with dementia can be challenging due to difficulties meeting the needs of a patient population with largely heterogeneous and progressive symptoms. Memjo Ltd has developed a digital interactive prototype tablet to promote cognitive stimulation and reminiscence. This proof-of-concept case-study aims to understand whether the engagement of individuals with dementia and Huntington's disease (HD) at an early stage is a useful approach to inform the initial development of meaningful digital activities and ultimately its potential introduction into clinical practice.

Five patients with dementia and HD at different stages of progression were recruited from an inpatient secure psychiatric hospital. Engagement, usability and preliminary benefits were assessed using a mixed-methods approach through observations, open-ended questions and subjective ratings.

The content of the tool triggered reminiscence, discussion and positive behavioural and emotional responses. The participants were confident using the tablet but needed support interacting with the touchscreen and, at times, to encourage communication. “Music” and “Videos”, were particularly successful in engaging most participants despite their cognitive and physical difficulties.

This case-study shows that co-production in clinical practice can be successfully implemented to develop activities that meet the interests and needs of patients with dementia and Huntington's disease. The varied and flexible assessment provided rich feedback that will be used to improve the device. This highlights avenues of focus for the development of future pools of activities.

Based on a 2015 research survey by the author, the purpose of this paper is to evaluate a group of tablet- and smartphone-based software in order to recommend which one (or two) best matches the requirements for building construction field quality management. The secondary purpose of this paper is to identify which usage criteria best represent the needs of designers and builders. A tertiary but equally important purpose is to identify best means for knowledge transfer to up to 100 project teams per year.

Using a previously developed in-house questionnaire comprising 34 evaluation criteria, the author identified and evaluated eight currently available field quality management software being used by project teams in several different branches of the author’s building construction company. Evaluation involved face-to-face meetings with each of the 11 project teams using a standard questionnaire. Software vendors were also interviewed. Each comment made during interviews was captured and the results were communicated back to the team members for review – there were several comments and clarifications received in this manner. Questionnaires were evaluated, findings and recommendations drafted and circulated to senior management for review.

Out of the original 34 evaluation criteria, there emerged 12 field-derived evaluation criteria; an additional five arose from the site office, for a total of 17 out of the original 34. While site office-based personnel were comfortable with tablet-based software solutions, field staff such as superintendents favored smartphone-based solutions. Where field staff were required to use tablets for field quality management, they insisted on being accompanied by junior project management staff to act as scribes – all agreed this was inefficient.

The eight software products selected for evaluation were limited to those already in use in the company; in one case a product was evaluated due to strong recommendations from staff based on hearsay. There are many more field quality management software and the field is changing rapidly, however the author believes the findings are of value in analyzing any current or future offering.

The ideal building construction field staff member should be equipped with a tablet used periodically during the workday to access the most up-to-date project documents. But the same individual should use a smartphone for the large majority of quality management observations, such as identifying and tracking to resolution deficiencies and non-conformances. Details of this mix and usage have not been previously identified.

In addition to evaluating a variety of field quality management software and identifying selection criteria, the paper identifies a practical implementation protocol that will maximize the likelihood of successful implementation.