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Formal structured leadership training is increasingly incorporated as a regular fixture in developed nations to produce competent leaders to ensure the provision of quality patient care. However, most low- and middle-income countries (LMICs) rely on one-off external training opportunities for selected individuals as they lack the necessary resources to implement long-term training for a wider pool of potential health care leaders. This case study shares the establishment process of the Talent Grooming Programme for technical health care professionals (TGP), a three-year in-house leadership training programme specially targeted at potential health care leaders in Malaysia.

This case study aims to share a comprehensive overview of the ideation, conceptualisation and implementation of TGP. The authors also outlined its impact from the individual and organisational perspectives, besides highlighting the lessons learned and recommendations for the way forward.

TGP set out to deliver experiential learning focusing on formal training, workplace experiences, practical reflection and mentoring by supervisors and other esteemed leaders to fulfil the five competency domains of leadership, organisational governance, communication and relationship, professional values and personal values. The successes and challenges in TGP programme delivery, post-training assessment, outcome evaluation and programme sustainability were outlined.

The authors’ experience in setting up TGP provided valuable learning points for other leadership development programme providers. As for any development programme, a continuous evaluation is vital to ensure its relevance and sustainability.

Certain aspects of TGP establishment can be referenced and modified to adapt to country-specific settings for others to develop similar leadership programme, especially those in LMICs.

The purpose of this paper is to investigate thermoregulation properties of different composite phase change materials (PCMs), which could be used in the high temperature environmental conditions to protect human body against the extra heat flow.

Three kinds of composite PCM samples were prepared using the selected pure PCMs, including n-hexadecane, n-octadecane and n-eicosane. The DSC experiment was performed to get the samples’ phase change temperature range and enthalpy. The simulated high temperature experiments were performed using human arms in three different high temperature conditions (40°C, 45°C, 50°C), and the skin temperature variation curves varying with time were obtained. Then a comprehensive index TGP was introduced from the curves and calculated to evaluate the thermoregulation properties of different composite PCM samples comprehensively.

Results show that the composite PCM samples could provide much help to the high temperature human body. It could decrease the skin temperature quickly in a short time and it will not cause the over-cooling phenomenon. Comparing with other two composite PCM samples, the thermoregulation properties of the n-hexadecane and n-eicosane composite PCM is the best.

Using the n-hexadecane and n-eicosane composite PCM may provide people with better protection against the high temperature conditions, which is significative for the manufacture of functional thermoregulating textiles, garments or equipments.

The purpose of this paper is to discuss how the participatory approach should be considered and applied in research for the disabled. It aims to arouse the awareness of policymakers, professionals, researchers and the general public that disabled people must not only be considered, but also invited to participate in research actively in order to bring real benefit to disabled people.

An in‐depth case study related to policy, implementation and management quality of tactile guide paths (TGP) was carried out in Hong Kong. Participatory approach was adopted to explore how to help visually impaired people (VIP) access places independently. The methods included group discussions, direct individual interviews, field studies and intensive observations.

The quality of TGP is still unsatisfactory in policy, implementation and management aspects in that VIP still face a lot of difficulties in accessing places, in particular the places they have never gone before. Two of the major causes of poor quality of TGP are misunderstanding and neglect. VIP, as well as other disabled people, still face many difficulties arising from different sources; from the grant society policies to small objects in their daily lives.

VIP should not be considered as a group of people with ills, trouble and problems in the society. Policymakers, professionals in design and implementation and management people must recognise that they should not impose their value judgments and preferences on VIP. Instead, user participation is a good and applicable approach to assure a high quality of design.

The paper offers insights into quality assurance for user‐fit designs.

The purpose of this paper is to present an Industry 4.0 Readiness Assessment Framework (I4.0RAF) and demonstrate its applicability and practical relevance through a case study of a large manufacturing firm in an emerging economy.

The research firstly involved a synthesis of recent literature for the identification of important determinants, and their constituent criteria, for assessing the readiness of a manufacturing firm to transition to an Industry 4.0 setting and structuring them into a readiness assessment framework that can be used as a self-diagnostic tool. The framework was illustrated through a case study. The empirical findings of readiness assessment are validated using semi-structured interviews of senior management of the organization.

The proposed I4.0RAF was found to be a practically applicable self-diagnostic tool that can be used to assess a firm's readiness to transition to an Industry 4.0 setting with respect to eight important determinants. Cross-functional participation in the assessment helped the organization to determine priorities and interdependencies among the determinants.

The determinants and their constituent criteria can be further streamlined using inputs from practitioners, consultants and academics.

The findings demonstrate the interdependencies between the determinants, help to delineate interventions that can lead to synergistic outcomes and enabls planning to achieve higher levels of Industry 4.0 maturity.

A self-diagnostic tool as a basis for an informed discussion on transitioning to an Industry 4.0 setting is presented and illustrated through a case study in an emerging economy.

The purpose of this paper is to present specific tour services that influence international tourist satisfaction (ITS) and behavioural intentions (BIs) utilising transaction-specific customer satisfaction theory in a developing country. Identified factors will help stakeholders to plan, market and brand Elmina, Ghana, as a viable tourism destination to attract more tourists.

Structural equation modelling was used to test the proposed conceptual model of seven hypotheses based on validated survey data gathered from 432 international tourists in Elmina, Ghana.

Empirical results revealed that food services, transportation, tour guide performance and community interactions had positive effects, whereas accommodation had a negative effect on ITS. However, tourist satisfaction had a positive effect on BIs.

The findings are limited to this sample and cannot be projected to other destinations. Future studies can examine other tour services like tourism information centres and retail travel agents in Elmina.

International tourists’ stay in Elmina could be improved by providing competitive, insightful and memorable tours. Management of Elmina should constantly investigate the quality of tour services available to meet emerging needs of tourists.

To date, research into tour services, satisfaction and intentions of international tourists within city tourism as a foundation for future tourism development in Ghana has been overlooked. The findings provide an improved understanding of tour services, which will help Elmina’s tourism management to design and offer innovative and quality tour services to tourists.

Introduces maximizing the benefits of coaching at a strategic level, rather than focusing purely on individual development, using The Royal Bank of Scotland Group (RBSG) as an example. Highlights how many organisations are failing to capture the broad benefits of coaching by seeing it purely as an as individual development intervention. This is classified first generation coaching with limited organisational impact. Additional benefits can be realised when the organisational sponsor takes a “quality control” perspective, and seeks to evaluate the effectiveness of the coaching intervention. This is described as the second generation of coaching. Another, and extremely powerful, element, which is rarely tapped, is the coaches’ learning. The third generation of coaching achieves the benefits of the first and second generation, but also harnesses and disseminates the learning the coach gains about the organization, to the benefit of the business and its people, thus realizing the maximum benefits of the coaching investment. Applies third generation coaching and describes working with RBSG and learning with them as they transform, utilizing coaching to its maximum benefit.

Tourist guides undertake many versatile roles as a requirement of their profession. The realisation of these roles also affects the performance of the guide. Findings obtained from empirical evidence on the effects of the tour guide's performance on memorable tourism experiences and the intention to revisit the Cappadocia region shed light on the importance of these elements on each other. Accordingly, the primary purposes of this research are to measure the effect of tourist guides' performance on memorable tourism experiences and the impact of memorable tourism experiences on revisit intention (RVI). For these purposes, the survey technique obtained data from 569 domestic and foreign tourists who participated in guided tours in the Cappadocia region. According to the results of the research, it has been observed that the performance of the tourist guide influences the memorable tourism experience, and the memorable tourism experience affects RVI. In light of the results, suggestions to tourism stakeholders and researchers are listed.

This paper aims to investigate and provide pathways for leveraging the Organisation for Economic Cooperation and Development (OECD’s) Ten Global Principles (TGPs) for countering tax crimes in the EU.

The study is guided by the combination of traditional and innovative research methods drawn from criminal law and justice, public regulatory theory and tax law, based on socio-legal and comparative methodologies.

The research shows that EU has achieved considerable amount of progress when it comes to meeting the TGPs. However, law and practice in EU Member States indicate that there are different legal, human and organisational approaches to fighting tax crimes. The TGPs could be strategically applied to complementing the EU’s Fifth Anti-Money Laundering Directive (AMLD) and other initiatives on Administrative Cooperation.

Although the TGPs appear encompassing, there are opportunities to harness the potency of these principles and to provide more tailored principles that can help engineer sustainable remedies for countering tax crimes in the EU.

The paper critically analyses, through a multidisciplinary approach, the main legal, human and organisational factors influencing the prosecution of tax crimes in the EU Member States.

Realignment and harmonisation of tax enforcement paractices in the EU Member States thus help in the reduction of tax gap resulting from tax offences.

The paper provides novel approaches and findings based on empirical info obtained from face-to-face focus groups with end users and law enforcement agencies in tax enforcement eco-system in ten different EU Member States.

The fashion in car colours changes with almost as much rapidity as do the fashions for the ‘modern miss’. Metallics, so popular for the last decade, are now losing ground to more solid colours, except for imported German cars, and the once popular duo‐tone finish is hardly ever seen.

This book chapter examines the social and environmental costs resulting from natural gas exploitation in the Peruvian Amazon basin with a special focus on the case of the ‘Camisea Natural Gas Project Block 88’ in the Peruvian Amazon basin.

This research drew from a comprehensive source of secondary literature data on the Camisea Project Block 88, complemented by an ethnographic research approach based upon observation, conversation and semi-structure interviews with native community members of the indigenous communities of Shivancoreni and Shimmaa in Cusco-Peru.

The study’s findings illustrate that it is evident that the threats from hydrocarbon development endangers the habitat of indigenous communities and accelerate the destruction of the Peruvian Amazon basin. A business commitment towards a sustainable investment approach coupled with reinforcing and adopting appropriate laws and regulations concerning the environmental protection of the Amazon basin are required in order to preserve one of the most diverse and threatened biological place in the world – the Amazon.

The Amazon is the largest natural biodiversity reserve in South America. Yet, it has experienced habitat degradation and displacement of various indigenous tribes of Amazon. As a result, the legacy of indigenous knowledge and the sustenance of indigenous peoples’ habitat are at stake.

This study provides historical context for the hydrocarbon sector of Peru, particularly in the Peruvian Amazon basin. It also provides insights into the Peruvian hydrocarbon law and regulations and the implications, roles and responsibilities of multinational natural gas companies and their environmental impacts of their business operations in Peru.