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It is widely accepted that second language teachers’ performance would dramatically improve if they were provided with the right support that addressed their self-awareness and pedagogical skills, especially in their early years of service. To verify the role of Transactional Analysis (TA) OK Modes Model in the provision of support for novice teachers, this research used the TA OK Modes Model on 26 newly recruited EFL (English as a Foreign Language) teachers who volunteered to participate in this study. The videos of the participants’ teaching enactments, the supervisor’s notes, the informal talks with the participants, and the teachers’ interpretation of their videos comprised the data for the study. The results of the analyses of both quantitative and qualitative data indicated that the effective Mode which communication comes from in the TA OK Modes Model facilitates teacher development and hence improves the quality of their pedagogical performance.

The chapters in this volume focus on how university partnerships for pre-service and teacher development apply novel ideas to improve teacher quality in global communities. The purpose of these programs is to improve education systems for all participants. Case studies in this volume present a broad and in-depth review of partnerships that apply novel ideas to transform organizations. This chapter provides an overview to this volume by discussing important elements of teacher quality by defining teacher quality characteristics, shared collaboration, and providing ideas for professional development agendas.

Offending behavior change programs play an important role in the prevention of criminal behavior, particularly when offered to violent offenders. There is, however, little consensus about how content should be delivered, despite agreement that the development of a strong therapeutic alliance (TA) is an important determinant of outcome. The purpose of this paper is to explore how the TA is formed within correctional programs.

In total, 27 therapists who delivered correctional group treatment explored issues relating to the role of the alliance in offending behavior programs. A grounded theory methodology was employed to develop a conceptual understanding of therapist perspectives and practises.

Three different modes of practice were identified: “educative” to enforce boundaries of group behavior; “engagement” to promote a collaborative approach; and “therapeutic” to enhance client insight.

Greater awareness of the skills and supports required to successfully develop strong TAs in correctional populations may assist better retention and treatment outcomes in offending behavior programs. The ability to work flexibly between different modes of practise may prove important to rehabilitation efforts.

A model of the TA based on therapists’ accounts of their practise in correctional programs is presented. It is anticipated that, particularly for novice correctional therapists, exploration of the ways in which the alliance can be established and ruptures responded to will enhance treatment efficacy, particularly in treating violent offenders who can be challenging to engage.

Presents over sixty abstracts summarising the 1999 Employment Research Unit annual conference held at the University of Cardiff. Explores the multiple impacts of globalization on work and employment in contemporary organizations. Covers the human resource management implications of organizational responses to globalization. Examines the theoretical, methodological, empirical and comparative issues pertaining to competitiveness and the management of human resources, the impact of organisational strategies and international production on the workplace, the organization of labour markets, human resource development, cultural change in organisations, trade union responses, and trans‐national corporations. Cites many case studies showing how globalization has brought a lot of opportunities together with much change both to the employee and the employer. Considers the threats to existing cultures, structures and systems.

Suggests that transactional analysis provides useful models for developing leadership styles. Uses concepts of ego states and assessing quadrant to describe benefits and drawbacks of four key communication channels and shows how they relate to leadership. Uses the same model to explain stages of development of organizations and relates cultures at different stages to leadership styles. Suggests organizations are becoming communities and will need leadership styles to suit.

Face the process yield rate improvements of motherboard, although general enterprises finish deployment goal of each functions by overall quality managements, through quality improvement methods, industry engineering methods, plan‐do‐check‐act (PDCA) methods and other improvement solutions, but it is only can be improved partially and unable to enhance the yield rate of product to the target. It only can takes one step ahead to enhance the process yield rate of motherboard with six sigma (6 σ) overall DMAIC process and tactics. This research aimed to use six sigma quality improvement tactics by DMAIC systematic procedure and tactics, and find the key factors that effect to the process yield rate of surface mount technology. It also identified the keys input and process and output index to satisfy customer requirements and internal process index. The results showed that the major effective factors by fishbone and process failure modes and effects analysis (PFMEA). If the index of input and output that can be quantified, the optimum parameter can be found through design of experiment to ensure that the process is stable. If the factor of input and output that cannot be quantified, we found out the effective countermeasure by Mind_Mapping, make sure whole processes can be controlled stably, to reach the high product quality and enhance the customer satisfaction.

If we want to improve managerial cognition, we need to capture the full spectrum of cognitive functions and the complex processes through which they unfold. I propose two very different methods (one older and low-tech, one newer and high-tech) that allow us to observe cognitive functions and processes directly in real time.