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This study aims to dissect the multifaceted impact of ISO/IEC 17025 accreditation, specifically within civil engineering testing and calibration laboratories. To achieve this, it intends to explore several key objectives: identifying the prominent benefits of accreditation to laboratory performance, understanding the advantages conferred through participation in proficiency testing schemes, assessing the role of accreditation in enhancing laboratory competitiveness, examining the primary challenges encountered during the accreditation process, investigating any discernible adverse effects of accreditation on laboratory performance and evaluating whether the financial cost of accreditation justifies the resultant profitability.

This study employs a qualitative approach through semi-structured interviews with 23 industry professionals—including technical managers, quality managers, external auditors and clients. Thematic analysis, guided by Braun and Clarke’s six-stage paradigm, was utilized to interpret the data, ensuring a comprehensive understanding of the accreditation’s impact.

Findings reveal that accreditation significantly enhances operational processes, fosters quality awareness and facilitates continuous improvement, contributing to greater client satisfaction. In addition, standardized operations and rigorous quality controls further result in enhanced performance metrics, such as staff capability and measurement accuracy. However, the study also uncovers the challenges of accreditation, including high resource costs and bureaucratic hurdles that can inhibit innovation and slow routine operations. Importantly, the research underscores that the impact of accreditation on profitability is not universal, but contingent upon various factors like sector-specific regulations and market demand. The study also highlights sector-specific variations in the role of accreditation as a marketing tool and differing perceptions of its value among clients. It further emphasizes the psychological stress of high-stakes evaluations during audits.

This study represents the first in-depth investigation into the impact of ISO/IEC 17025 accreditation on civil engineering testing and calibration laboratories, directly contributing to the enhancement of their quality and operational standards. Providing actionable insights for laboratories, it underscores the importance of weighing accreditation costs and benefits and the necessity for a tailored approach to the unique market and regulatory landscapes they operate in.

The purpose of this paper is to describe the evaluation of a training course on chemicals for occupational safety and health (OSH) professionals. The study aims were to assess the effectiveness of the course; to find out what type of training met these workers' needs best, as their role is vital in the management of safety at work; and to test a qualitative assessment method using T‐LAB software for content analysis.

Together with traditional methods for assessing reactions and learning, a qualitative method based on interviews was used, whose content was then analyzed with software for content and text analysis (T‐LAB). The interviews were designed to bring to light critical points, training needs and the participants' expectations of this course.

The questionnaires on appreciation and learning indicated that on the whole the course was appreciated and the information provided had been learned and remembered adequately. However, qualitative evaluation brought to light some specific problems: participants' main difficulty was the practical application of what they had learned. They therefore asked primarily for technical and regulatory information, particularly guidelines and procedures, but also for training in the more complex managerial and organizational skills.

Qualitative methods and tools can show up better and in more detail training needs, critical points and problems that can easily be overlooked if not specifically sought. The method proposed for qualitative assessment using content analysis software gives effective, methodologically valid feedback even on small samples; it serves for assessing aspects such as the transferability and applicability of what has been learned, and its impact on work and behavior and on organization.

This explorative research aims at examining the social representation of psychosocial training in NPOs managers.

An adopted multiple research approach was adopted to analyse a corpus of qualitative data. A detailed semi‐structured interview was administered to 122 senior managers of as many Italian NPOs. Interviews were analyzed using different techniques of content analysis and, run through the software T‐Lab (analysis of word occurrence and co‐word mapping, analysis of Markovian sequences).

Italian NPOs' organizational culture seem to be action‐oriented and self‐referral, rather than knowledge‐oriented. Training is not considered as a tool for strategic management of HR. Senior managers are mainly self‐taught, trained on‐the‐job and, lack of a proper competence on HR management.

The group reached is a convenience sample and not a statistical representative sample.

The paper suggests that intellectual capital can be an effective tool to address Italian NPOs self‐referential knowledge and overcome their gaps in strategic management of human resources.

NPOs' senior manager training has rarely been addressed; in addition, the adopted methodology mixes different techniques of analysis.

The purpose of this paper is to analyze the role that food and beverage (F&B) sensory stimuli play in building non-food-themed touristic experiences, such as wellness tourism experiences.

This paper adopts an asynchronous netnographic approach supported by software (T-Lab, 2021). The study was conducted on a database consisting of 3,141 reviews in English, left by customers of 38 wellness facilities (Spa Retreats) spread across 5 continents.

The analysis reveals that F&B stimuli contribute significantly to the tourist's perception of the wellness experience in a two-fold manner: on the one hand, they support the wellness experience, and on the other, through specific proposals (e.g. wine, vegan, detox, etc.), they qualify and differentiate the wellness experience in a hedonic rather than eudaimonic way.

The present study contributes to managerial literature on the topic of gastronomic tourism and wellness tourism by providing, on an international scale, empirical evidence of (a) the importance and role of F&B touchpoints in hybrid gastronomic experiences; and (b) the presence of a variety of “wellness experiencescapes”.

This study is the first attempt to measure the role of F&B in tourists' perceptions of non-food-themed experiences. The research not only provides new data on the wellness experience through a cross-continental analysis but also offers useful theoretical and managerial insights for the design of wellness tourism experiences.

This explorative research aims at examining the relationship between human capital and structural capital in Italian NPOs, focusing on senior managers.

Administration of a semi‐structured interview to 122 senior managers of the same number of Italian NPOs. Interviews have been analyzed using different techniques: content analysis, run through the software T‐Lab (analysis of word occurrence and co‐word mapping, analysis of Markovian sequences), as well as discourse analysis carried out by two independent judges.

Italian NPOs' organizational culture is action‐oriented and self‐referral, not knowledge‐oriented. Training is not considered as a tool for strategic management of HR. Senior managers are mainly self‐taught and lack adequate competence on HR management. Organizational culture does not help the development of human capital as it neither uses structured procedures to select the best candidates, nor develops a training programme based on the organizational specific needs.

The group approached is a convenience sample, not a statistical representative sample.

The paper suggests that intellectual capital can be an effective tool to address Italian NPOs' self‐referential knowledge and overcome their gaps in strategic management of human resources.

NPOs' senior manager training has rarely been addressed; in addition, the adopted methodology triangulates different qualitative techniques of analysis.

The purpose of this paper is to evaluate the use of a phototherapeutic technique called “Talking Pictures” within the forensic setting. This approach involves the use of a set of photographs to facilitate clients’ disclosure, self-growth and promote the development of positive self-narratives. The use of art therapies and the construction of adaptive identity narratives have been proven to support desistance and increase resocialization in the prison population.

A 42-year-old Italian male offender was met for six therapy sessions and invited to talk about his past, present and future through the use of photographs. Session transcripts were analysed using the software for linguistic analysis T-LAB.

Results show a progression in the language used during the sessions: in the beginning the client uses a denotative language with many concrete nouns and no emotional words, in subsequent sessions his speech begins to assume more symbolic connotations and emotional words are used to describe past traumas as well as to find new meanings to present events. Moreover, the fixity of the client’s self-image is contrasted with the emergence of new sides to his personality encompassing agency and self-worth.

The study is based on a single case, therefore results cannot be generalised to the prison population; moreover, the absence of any follow-up and standardized measurements of the client’s progression should be addressed by future research by both involving larger samples and including follow-up and quantitative measures of the study results.

The paper provides details on an innovative technique that might be used to explore the offenders’ goods and values and to develop truly redemptive rehabilitation programmes.

This paper adds to the scant literature on phototherapy in prisons and connects it with a reflection on desistance indicating that phototherapeutic interventions might be used to promote positive self-narratives, thus increasing desistance.

The purpose of this paper is to understand the representation that senior managers of Italian social enterprises have about their organization’s intellectual capital (IC), precisely about the human capital, relational capital and organizational capital.

This paper used a qualitative approach. A total of 81 senior managers were interviewed individually. Interview data were analyzed using different techniques of content analysis, particularly by using the T-Lab software (analysis of word occurrence and co-word mapping, analysis of Markovian sequences).

Findings confirm the divide between theory and practice of IC. The representation of the IC dimensions is rather different from the definition that is found in the academic literature. Limited awareness about IC components and their generative power of knowledge determines a limited exploitation of the social enterprises’ organizational knowledge.

The group reached is limited to Italy and is not statistically representative of all Italian social enterprises.

Social enterprises are crucial in the development and well-being of societies. However, the findings suggest that many social enterprises managers are not fully aware of the importance of IC and how it may create value for their organizations. This paper stresses that senior managers of social enterprises need to, through various methods, have a better understanding of IC management and knowledge creation if they are to fully utilise the potential of IC in their organizations for survival and growth.

This is the first attempt to explore the perception of IC’s components among social enterprises, which represent an important development of non-profit organizations.

The purpose of this paper is to identify the distinctive elements of CSR communications that characterize the communications models of family businesses in the Italian wine industry, and to compare them with nonfamily businesses.

Using a case study approach, a sample of large and medium companies practicing corporate social responsibility was identified. The content of their websites was examined using content analysis and text mining (correspondence analysis techniques and word association analysis using the T-Lab software).

The analysis indicates that the ownership structure nature makes a difference in the online CSR communications process. The cultural identity in both family and nonfamily businesses is founded on intangible factors such as tradition; however, being a family business is a fundamental driver in the online CSR communications process, no longer forming a bond among players in the wine industry, but rather linking with other wine family businesses.

One limitation of this work is the small size of the investigated sample. An added value it contributes is its focus on the Italian wine industry. The paper provides the essential elements that family and nonfamily wine businesses should consider in customizing their CSR communications with the brand’s specific details.

The authors highlighted the similarities and differences of family and nonfamily wine businesses in terms of their online CSR communications. The authors also observed how the family wine business identity, in its multidimensional construct, has common factors with what we call “familiness.” This research could establish a starting point for further work within this important sector.

The purpose of this paper is to investigate the reaction of female workers to the earthquake event that shocked the city of L’Aquila in April 2009, with a specific focus on work as a recovery factor.

The selected sample consists of current or former resident women in the affected province of L’Aquila, who participated in a series of focus group discussions on the ability to reconstruct their own professional identity after the earthquake. The focus group seemed to be the perfect instrument for this research, because of its ability to generate a true discussion among a group of people on the research topic of this study. The collected data were analyzed both in terms of metaphors, as well as linguistic agentivity and by automatic content analysis.

From the analysis of the data, emerges the value that adds to the sense of identity continuity for the women in the sample, together with interesting differences between employed and self-employed workers that are characterized by distinct challenges and assurances. In regards to the effects of gender in response to disaster events, the results make a peculiar echo to the studies on public-private space dichotomy developed by Fordham, according to which, during a disaster, women are not allowed to develop work-related desires. For the group of women that the authors interviewed, the challenge to have family focused or work focused desires was clearly evident; they seem predetermined to the above-mentioned dichotomy, valid in both directions: the women who invested in work and have become entrepreneurs seem to have no chance of a private life and, on the contrary, the women who were focused on more traditional family roles seem to have no chance in terms of job opportunities.

Based on the authors’ knowledge this is the first time that focus groups are used to assess the value that work had in supporting individual recovery for women in the aftermath of the L’Aquila earthquake.