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Article
Publication date: 30 August 2020

Roger Clarke, Robert M. Davison and Wanying Jia

The purpose of this paper is to explore the nature of “researcher perspective” in articles published in the AIS Basket of 8 journals.

Abstract

Purpose

The purpose of this paper is to explore the nature of “researcher perspective” in articles published in the AIS Basket of 8 journals.

Design/methodology/approach

Purposive sampling: descriptive analysis of 659 articles published in three complete years of each of the eight leading journals (2001, 2008, 2015).

Findings

When observing phenomena, IS researchers mostly adopt the perspective of one of the stakeholders in the activities, commonly that of the sponsor of the information system that is in focus. 96% of relevant articles adopted a single-perspective approach, and 93% of those were oriented towards the system sponsor.

Research limitations/implications

The discipline has not been exploiting opportunities to deliver greater value firstly through the adoption of perspectives other than that of the system sponsor, and secondly through dual- and multi-perspective research. Further, the ignoring of the viewpoints of other stakeholders is inconsistent with the requirements of the recently-adopted AIS Code of Ethics.

Practical implications

The dominance of single-perspective/system-sponsor-viewpoint research greatly constrains the benefits that IS research can deliver to IS practitioners and to the world at large.

Originality/value

The authors are not aware of any prior investigation into the nature of researcher perspective. We contend that an appreciation of the current bias is essential if IS research is to adapt, and thereby make far more useful contributions to practice.

Details

Information Technology & People, vol. 33 no. 6
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 11 September 2017

Tiziana Russo-Spena, Marco Tregua and Francesco Bifulco

The purpose of this paper is to contribute to the interdisciplinary debate promoted by service research community by establishing the conceptual frame within which different…

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Abstract

Purpose

The purpose of this paper is to contribute to the interdisciplinary debate promoted by service research community by establishing the conceptual frame within which different perspectives addressing systemic and multifaceted approaches to innovation are framed. Growing research interest in innovation has led to different definitions, which are referred to here as “innovation system(s)”, “innovation network(s)” and “innovation ecosystem(s)”. The paper examines the theoretical foundations, outcomes, and patterns of contributions to which each innovation perspectives is tied and proposed a subject and the framework allowing an exploration of an interdisciplinary dialogue between the different research positions.

Design/methodology/approach

A literature review was conducted to discern differences in concepts and their meanings. An overview obtained using Web of Knowledge leads to a focus on studies, followed by a content analysis using NVivo, which enables identification of key concepts and their definitions. By highlighting relationships among terms, the paper establishes a framework of the ontological assumptions of different innovation discourses and explores their contribution to the interdisciplinary dialogue promoted by service research perspective on innovation.

Findings

A comparison among the three innovation perspectives leads us to focus on innovation itself, alongside context, actors, enablers, and governance, which are useful to mark the commonalities and differences among the three research approaches. The framework is helpful to break down the fragmented and sometimes overlapping points of view of innovation and provides a more integrative stance from which to address the emergence of the service ecosystems approach on innovation.

Research limitations/implications

The investigation focuses on three innovation perspectives and on top-cited articles alone; hence, it can be complemented with a full analysis through a bibliometric approach to test whether the features highlighted are linked to other elements. Moreover, the different approaches grouped on “innovation ecosystems” perspective suggest the possibility to enhance service ecosystems discourse on innovation by looking at different knowledge and contributions that are rapidly growing in this area.

Social implications

The central idea this work puts forward is that after some decades of separation, there is a need to move towards an increasing convergence of economics, business and service based on the milestones of innovation systems, innovation networks, and innovation ecosystems thoughts.

Originality/value

This research sheds light on the different ways innovation, in multi-actor and the interconnected setting, is theoretically framed and described. By capturing established thinking in different innovation perspectives, the paper provides an integrated framework to making sense of the full picture of economies and societies seen as complex networks and systems of service systems.

Details

Journal of Service Theory and Practice, vol. 27 no. 5
Type: Research Article
ISSN: 2055-6225

Keywords

Abstract

Details

Rewriting Leadership with Narrative Intelligence: How Leaders Can Thrive in Complex, Confusing and Contradictory Times
Type: Book
ISBN: 978-1-78756-776-4

Article
Publication date: 14 May 2018

Ewout Reitsma and Per Hilletofth

The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective.

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Abstract

Purpose

The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective.

Design/methodology/approach

The research was conducted in two successive steps. First, a literature review was conducted to derive CSFs for ERP system implementation. Second, a survey was conducted to evaluate the importance of these CSFs from a user perspective. Data were collected through a questionnaire that was distributed within a German manufacturer and was developed based on the CSFs found in the literature. Gray relational analysis (GRA) was used to rank the CSFs in order of importance from a user perspective.

Findings

The findings reveal that users regard 11 of the 13 CSFs found in the literature as important for ERP system implementation. Seven of the CFSs were classified as the most important from a user perspective, namely, project team, technical possibilities, strategic decision-making, training and education, minimum customization, software testing and performance measurement. Users regarded 2 of the 13 CSFs as not important when implementing an ERP system, including organizational change management and top management involvement.

Research limitations/implications

One limitation of this study is that the respondents originate from one organization, industry and country. The findings may differ in other contexts, and thus, future research should be expanded to include more organizations, industries and countries. Another limitation is that this study only evaluates existing CSFs from a user perspective rather than identifying new ones and/or the underlying reasons using more qualitative research.

Practical implications

A better understanding of the user perspective toward CSFs for ERP system implementation promises to contribute to the design of more effective ERP systems, a more successful implementation and a more effective operation. When trying to successfully implement an ERP system, the project team may use the insights from the user perspective.

Originality/value

Even though researchers highlight the important role users play during ERP system implementation, their perspective toward the widely discussed CSFs for ERP system implementation has not been investigated comprehensively. This study aims to fill this gap by evaluating CSFs derived from the literature from a user perspective.

Details

European Business Review, vol. 30 no. 3
Type: Research Article
ISSN: 0955-534X

Keywords

Article
Publication date: 4 September 2017

Mona Jami Pour, Mahnaz Hosseinzadeh, Mohammad Bagherzadeh Azar and Fatemeh Taheri

E-learning is one area of strategic application of information technology (IT) in the educational field. In the past, massive investments in e-learning systems have neither been…

Abstract

Purpose

E-learning is one area of strategic application of information technology (IT) in the educational field. In the past, massive investments in e-learning systems have neither been necessarily effective nor created value for e-learners. As a result, e-learning systems’ evaluation has become critical. Although many researchers have studied e-learning’s performance evaluation, there is little research on e-learning assessment, which uses pedagogical principles and organizational issues along with information systems (ISs) assessment measures. Thus, the purpose of this study is to consolidate multi-dimensional aspects of e-learning evaluation by applying balanced scorecard (BSC) as a strategic performance measurement method. This study further seeks a solution for designing a systematic approach, in which three equally important considerations must be balanced: organization, pedagogy and technology.

Design/methodology/approach

This paper introduces a framework for assessing e-learning systems by using fuzzy analytic hierarchy process (FAHP) and BSC. Owing to the growing use of BSC in strategic management, this study applies its four perspectives as a base for performance evaluation. To identify measures of each perspective, a comprehensive literature review has been conducted. Modifying the list of measures is completed in two phases: first by using a focus group consisting of six e-learning experts, and second, by using a survey analysis conducted among 256 Iranian e-learners. FAHP is applied to weigh and determine the rank-order of the measures.

Findings

The results propose integrating pedagogical, organizational and technical measures based on the BSC framework for evaluating e-learning systems. In the proposed framework, effective BSC perspectives and their rank-orders and weights are presented as a guideline for assessing e-learning systems in Iran.

Research implications

In e-learning initiatives, organizational issues must be considered along with technological and pedagogical factors simultaneously. The proposed framework can assist educational institutions and organizations to identify weaknesses and strengths of e-learning projects and guide them to select appropriate strategies for progress.

Originality/value

A review of the e-learning literature shows that there are few substantive theoretical accounts, which adequately integrate multiple dimensions of e-learning evaluation; yet, most researchers view e-learning evaluation as the most difficult part in the e-learning implementation process. This study proposes a new conceptual framework to evaluate e-learning initiatives systematically. The main contribution of this study is to develop a new systematic approach for e-learning systems’ evaluation that integrates two well-established managerial methodologies (BSC and FAHP), and considers pedagogical, organizational and technological aspects synchronously.

Article
Publication date: 11 December 2019

Livia Martin and Evelyn Everett Knowles

Theoretically, a health system has been described in terms of integration being the coordination of health services and collaboration amongst provider organizations. The…

Abstract

Purpose

Theoretically, a health system has been described in terms of integration being the coordination of health services and collaboration amongst provider organizations. The components of an integrated health system remain inconclusive. Although senior healthcare executives establish structures and designs which facilitate the delivery of integrated care, their perspectives of a health system have not been explored. The purpose of this paper is to present senior healthcare executives’ perspectives of a health system which, when combined, form a model for developing an integrated health system.

Design/methodology/approach

Using a qualitative methodology and a multi-case study design, 11 presidents and 4 senior vice presidents of major healthcare organizations or systems in Ontario Canada were selected from a target population of 246 senior healthcare executives to engage in 1 h interviews each. Critical case sampling was applied in the selection of the study sample. Interviews were conducted between December 2017 and February 2018.

Findings

Senior healthcare executives expressed four distinct perspectives of a health system: systems, institutional, clinical and governance. When combined, the four perspectives form an original research-based concept or model for an integrated health system.

Originality/value

This paper conveys results of personal interviews with senior healthcare executives and presents a proposed model for an integrated health system based on their four distinct perspectives of a health system.

Details

Journal of Integrated Care, vol. 28 no. 2
Type: Research Article
ISSN: 1476-9018

Keywords

Article
Publication date: 5 April 2011

Tom Christensen

The purpose of this paper is to present a theoretically based analysis and evaluation of the Norwegian quality assurance scheme (QA1 and QA2) for major public projects (MPPs)…

Abstract

Purpose

The purpose of this paper is to present a theoretically based analysis and evaluation of the Norwegian quality assurance scheme (QA1 and QA2) for major public projects (MPPs), drawing on a number of different perspectives from organization theory and decision‐making theory, but also from insight from two major public reform waves – new public management (NPM) and post‐NPM. The purpose is to analyze the scheme as a governance system, focusing on the way of organizing the decision system. Two illustrative cases are also analyzed where the QA system is used.

Design/methodology/approach

The theory used in the article is taken from decision‐making theory, including an economic‐rational, an instrumental‐structural and a garbage can perspective, but also from reform theory and studies. The quality assurance scheme in Norway is first outlined, followed by a presentation and application of decision‐making theory on the system, and then a discussion of the elements from reform waves in the system. Method is interviews and public documents. The paper is also based on a pilot study that the author has done together with a consulting firm, covering three MPPs and an ongoing analysis of 23 MPPs.

Findings

A structural‐instrumental perspective gives the best insight into the complex design of the QA system, which encompasses both centralizing elements with the potential to increase political control, and devolutionary elements, such as the use of private experts, while an economic‐rational perspective helps to explain the technical planning ideal. The garbage can perspective highlights complexity, potential ambiguity and the use of symbols. In a second step, the article shows that the QA system's approach to planning and the inclusion of external experts is very much inspired by NPM reform thinking, the QA1 part of the system, which anchors the system in the central political leadership and thus potentially increases political control, is a typical post‐NPM element. The two cases illustrate both how the political executive can use the QA system to increase control, that the consultants play a mainly supportive role and that MPP as about many other aspects than the one central for a QA system.

Originality/value

There are very few studies of QA systems for MPPs that are using decision‐making theory and reform theory in this way. Many MPP studies are of a technical and economic character, while the study described in this paper very much digs into the political considerations build into such systems and their balancing towards other concerns and interests. Designing QA system will, accordingly, be much more a political issue and not a technical and economical one.

Details

International Journal of Managing Projects in Business, vol. 4 no. 2
Type: Research Article
ISSN: 1753-8378

Keywords

Article
Publication date: 23 December 2022

Shoaib M. Farooq Padela, Ben Wooliscroft and Alexandra Ganglmair-Wooliscroft

This paper aims to conceptualise and characterise brand systems and outline propositions and research avenues to advance the systems’ view of branding.

1101

Abstract

Purpose

This paper aims to conceptualise and characterise brand systems and outline propositions and research avenues to advance the systems’ view of branding.

Design/methodology/approach

A conceptual synthesis approach is adopted to integrate the extant branding research perspectives. The conceptual framework is grounded in the theoretical foundation of marketing systems theory.

Findings

The conceptual framework delineates brand inputs, throughputs, outcomes and feedback effects within a brand system. It configures the complexity and dynamics of brand value formation among brand actors within the branding environment.

Research limitations/implications

This paper contributes to systems thinking in branding and brand value co-creation research. It extends marketing systems theory into the branding context and provides research directions for exploring the structural and functional configurations, cause–consequence processes and outcome concerns of brand value formation.

Practical implications

This conceptual framework informs brand development, management and regulation at a macro level. Managers can apply the brand system concept to identify and manage conflicting expectations of brand actors and alleviate adverse brand outcomes such as negative brand externalities, enhancing overall brand system health and societal value.

Originality/value

This research expands the scope of brand actor agency and identifies the likelihood of disproportionate brand outcomes. It provides methodological guidelines for analysis and intervention in brand systems.

Article
Publication date: 1 January 1994

Allan H. Church

Although a large contingency of theory and research has been conducted in the area of individual and interpersonal communication, relatively few theoreticians have focused on the…

1081

Abstract

Although a large contingency of theory and research has been conducted in the area of individual and interpersonal communication, relatively few theoreticians have focused on the broader character of communication at the organizational level of analysis. With the increasing emphases on total quality, leadership, adaptive cultures, process reengineering, and other organizational change and development efforts, however, the need to understand the process and function of organizational communication at a broader, more systemic level is paramount. The following paper attempts to address this issue by providing: (1) a comparative review and critique of three “classic” theoretical approaches to describing the importance of communication in organizations and the relationship between communication and organizational functioning (open systems theory, the information‐processing perspective, and the communication as culture framework); and (2) a new integrative framework—the CPR model of organizational communication—for conceptualizing and understanding the nature of communication in organizations based on constructs adapted from these three perspectives. The model is then used both in an applied example to help diagnose an organizational system and to stimulate suggestions for future research.

Details

The International Journal of Organizational Analysis, vol. 2 no. 1
Type: Research Article
ISSN: 1055-3185

Article
Publication date: 4 February 2021

Ransome Epie Bawack, Samuel Fosso Wamba and Kevin Daniel André Carillo

The current evolution of artificial intelligence (AI) practices and applications is creating a disconnection between modern-day information system (IS) research and practices. The…

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Abstract

Purpose

The current evolution of artificial intelligence (AI) practices and applications is creating a disconnection between modern-day information system (IS) research and practices. The purpose of this study is to propose a classification framework that connects the IS discipline to contemporary AI practices.

Design/methodology/approach

We conducted a review of practitioner literature to derive our framework's key dimensions. We reviewed 103 documents on AI published by 25 leading technology companies ranked in the 2019 list of Fortune 500 companies. After that, we reviewed and classified 110 information system (IS) publications on AI using our proposed framework to demonstrate its ability to classify IS research on AI and reveal relevant research gaps.

Findings

Practitioners have adopted different definitional perspectives of AI (field of study, concept, ability, system), explaining the differences in the development, implementation and expectations from AI experienced today. All these perspectives suggest that perception, comprehension, action and learning are the four capabilities AI artifacts must possess. However, leading IS journals have mostly published research adopting the “AI as an ability” perspective of AI with limited theoretical and empirical studies on AI adoption, use and impact.

Research limitations/implications

First, the framework is based on the perceptions of AI by a limited number of companies, although it includes all the companies leading current AI practices. Secondly, the IS literature reviewed is limited to a handful of journals. Thus, the conclusions may not be generalizable. However, they remain true for the articles reviewed, and they all come from well-respected IS journals.

Originality/value

This is the first study to consider the practitioner's AI perspective in designing a conceptual framework for AI research classification. The proposed framework and research agenda are used to show how IS could become a reference discipline in contemporary AI research.

Details

Journal of Enterprise Information Management, vol. 34 no. 2
Type: Research Article
ISSN: 1741-0398

Keywords

1 – 10 of over 216000