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21 – 30 of over 147000The purpose of this paper is to understand whether differences also exist between managers and end‐users regarding critical success factors (CSFs) of enterprise resource planning…
Abstract
Purpose
The purpose of this paper is to understand whether differences also exist between managers and end‐users regarding critical success factors (CSFs) of enterprise resource planning (ERP) systems implementation in China as well as among the counterparts in US and Chinese companies.
Design/methodology/approach
A pharmaceutical company in China that implemented an ERP system recently, similar to the one identified in Amoako‐Gyampah's study, is identified for this paper. A field survey accompanied by interview was used to collect data on seven CSFs that have been identified in the literature on technology acceptance and diffusion and that are consistent with Amoako‐Gyampah's study for comparison purposes.
Findings
The results of this paper confirm the results of Amoako‐Gyampah's study, which demonstrates that significant differences of seven CSFs of the implementation of ERP systems do exist in the perception of managers and end‐users. It further shows that both managers and end‐users of Chinese companies rate all seven factors lower than do their US counterparts. The understanding of these differences reveals the current stage of the progress of ERP implementation in China, namely that ERP implementation is not perceived as positively by Chinese managers and end‐users as it is by their counterparts in the USA
Research limitations/implications
For researchers, this paper provides a foundation for further investigation of the reasons for such differences among different groups and individuals as well as different cultures.
Practical implications
Understanding the differences that exist in the perceptions of different groups within an organization and the nature of these differences can help implementers develop appropriate change management mechanisms – such as training, communication, and others – to improve the chances of successful ERP implementation.
Originality/value
This paper confirms the previous CSFs research findings in a Chinese pharmaceutical company setting that there are significant differences of CSFs in ERP implementation between managers and end‐users. It further compares the differences of these CSFs with their US counterparts.
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E.M. Shehab, M.W. Sharp, L. Supramaniam and T.A. Spedding
Enterprise resource planning (ERP) system solutions are currently in high demand by both manufacturing and service organisations because they provide a tightly integrated solution…
Abstract
Enterprise resource planning (ERP) system solutions are currently in high demand by both manufacturing and service organisations because they provide a tightly integrated solution to an organisation's information system needs. During the last decade, ERP systems have received a significant amount of attention from researchers and practitioners from a variety of functional disciplines. In this paper, a comprehensive review of the research literature (1990‐2003) concerning ERP systems is presented. The literature is further classified and the major outcomes of each study are addressed and analysed. Following a comprehensive review of the literature, proposals for future research are formulated to identify topics where fruitful opportunities exist.
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Chin‐Fu Ho, Wen‐Hsiung Wu and Yi‐Ming Tai
Given the significant impact of implementing enterprise resources planning (ERP), managerial adaptation of ERP offers a useful method of further maximizing the benefits of this…
Abstract
Given the significant impact of implementing enterprise resources planning (ERP), managerial adaptation of ERP offers a useful method of further maximizing the benefits of this system. This study employs a technology adaptation perspective and case research methodology to examine three dimensions of alignment between organization and ERP system. Four medium size electronic component manufacturers are selected, which are typical of domestic companies that could afford and implement ERP. From the findings of the case study, this research attempts to build a theoretical model of prescribing management strategies for implementing ERP. The findings indicated that the requirement for successful alignment between the system and organization falls into two categories. The alignment issues in the two categories help explain the working of process integration in the organization and also how to reduce the alignment gap. To summarize, this study proposes an adaptation framework containing a set of propositions and hypotheses to delineate the relevant research issues.
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Dimitrios Maditinos, Dimitrios Chatzoudes and Charalampos Tsairidis
Enterprise resource planning (ERP) systems enhance productivity and working quality by offering integration, standardization and simplification of multiple business transactions…
Abstract
Purpose
Enterprise resource planning (ERP) systems enhance productivity and working quality by offering integration, standardization and simplification of multiple business transactions. The present study seeks to introduce a conceptual framework that investigates the way that human inputs (top management, users, external consultants) are linked to communication effectiveness, conflict resolution and knowledge transfer in the ERP consulting process, as well as the effects of these factors on ERP system effective implementation.
Design/methodology/approach
The examination of the proposed conceptual framework was made with the use of a newly developed questionnaire. The questionnaire was distributed to a group of 361 Greek companies that have implemented an ERP system. Information technology (IT) managers were selected as the key respondents of the questionnaire. After the completion of the four month research period (September to December 2008), 108 usable questionnaires were returned (response rate=31 percent approximately). The empirical data were analyzed using the structural equation modelling technique (Lisrel 8.74).
Findings
The main findings of the empirical study can be summarized in the following categories: the assistance provided by external consultants during the ERP implementation process is essential; knowledge transfer is an extremely significant factor for ERP system success; knowledge transfer concerning technical aspects of ERP systems is more important than effective handling of communication, as well as conflict resolution among organizational members; the role of top management support seems to be of less importance that the one provided by users.
Research limitations/implications
The present study is limited by the poor definition of its population (due to lack of available data) and the relatively small size of the sample.
Practical implications
The paper points out areas that adopting companies should emphasize in order to successfully implement an ERP system and, therefore, harvest its potential benefits.
Originality/value
The paper proposes an enhanced conceptual framework that examines vital issues concerning ERP system effective implementation, thus, providing valuable outcomes for decision makers and academics. The originality of the paper lies in its three dimensional approach.
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Dara Schniederjans and Surya Yadav
The paper aims to present a conceptual model that better defines critical success factors to ERP implementation organized with the technology, organization and environment (TOE…
Abstract
Purpose
The paper aims to present a conceptual model that better defines critical success factors to ERP implementation organized with the technology, organization and environment (TOE) framework. The paper also adds to current literature the critical success factor of trust with the vendor, system and consultant which has largely been ignored in the past.
Design/methodology/approach
The paper uses past literature and theoretical and conceptual framework development to illustrate a new conceptual model that incorporates critical success factors that have both been empirically tied to ERP implementation success in the past and new insights into how trust impacts ERP implementation success.
Findings
The paper finds a lack of research depicted in how trust impacts ERP implementation success and likewise a lack of a greater conceptual model organized to provide insight into ERP implementation success.
Originality/value
The paper proposes a holistic conceptual framework for ERP implementation success and discusses the impact that trust with the vendor, system and consultant has on ERP implementation success.
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Christos Tsinopoulos and Keith Bell
The purpose of this paper is to develop a model for overcoming the key barriers to the implementation of supply chain integration systems by small engineering to order (ETO…
Abstract
Purpose
The purpose of this paper is to develop a model for overcoming the key barriers to the implementation of supply chain integration systems by small engineering to order (ETO) companies.
Design/methodology/approach
Qualitative data from three in‐depth case studies are collected. The three case studies are small UK ETO companies, i.e. manufacturing companies that customise generic product types to meet specific customer requirements and only make these to order.
Findings
The paper identifies three key barriers: management awareness of the benefits and implementation challenges of these systems, perceived risk to the business and to information security and intensity of skills needed for their successful implementation. The paper proposes an iterative model that aims at overcoming these barriers.
Research limitations/implications
The authors apply the knowledge on technology adoption in the context of small ETO companies to explain the apparent lack of implementation of supply chain integration systems by small ETO organisations; and propose a model to overcome these barriers. The main limitation is the lack of full validation of our model. Although this model has been presented and discussed the with case study companies, it has not been fully implemented yet. A full implementation and subsequent review would provide unequivocal validation.
Practical implications
The paper presents a model for overcoming the key barriers of implementation of supply chain integration systems by small ETO companies. Managers and consultants that aim at implementing such systems can use this model prior to implementation to reduce the potential impact of these barriers on the implementation.
Originality/value
There are two contributions of this paper. The first is the explanation of the barriers that inhibit the implementations of supply chain integration systems by small ETO companies. The second is the development of the model for overcoming these.
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Farzaneh Amani and Adam Fadlalla
The purpose of this paper is to gain insight into enterprise resource planning (ERP) research by framing ERP intellectual contributions using a knowledge-centric taxonomy that was…
Abstract
Purpose
The purpose of this paper is to gain insight into enterprise resource planning (ERP) research by framing ERP intellectual contributions using a knowledge-centric taxonomy that was originally proposed as an organizing framework for classifying conceptual contributions in marketing. Thus the paper provides a better understanding of existing gaps and future opportunities in ERP research.
Design/methodology/approach
Using MacInnis framework, the authors classified a sample of 300 ERP articles published during the period 2000-2014 into a topology of four generic contributions types and eight sub-types.
Findings
The findings indicate that whereas the explicating type received the most attention by researches, the debating type received the least. It also seems that there is a temporal dimension to the different types of conceptual contributions. Identification of usefulness of the ERP systems to business was not addressed as would have been predicted by the build-evaluate lens of March and Smith framework.
Research limitations/implications
The main limitation of this research is that only used articles from scholarly journals, and did not include conference proceedings, books, and other outlets. Another limitation is that the search criteria was title-based, which may have missed some relevant papers. Research implications include highlighting the importance of a knowledge-centric view of ERP research, and practical implications include the call for robust measurement criteria for ERP benefits and rigorous ERP comparison schemes.
Originality/value
The main contribution is providing an alternative approach to framing the ERP intellectual contributions. The proposed taxonomy revealed major areas of focus and opportunities for future ERP research emphasis. To the best of the authors’ knowledge, this is the first instantiation of MacInnis framework into ERP research.
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Ming‐Ling Chuang and Wade H. Shaw
The purpose of this paper is to determine the significant variables leading to successful implementation of enterprise resource management (ERM) and its predecessor concepts of…
Abstract
Purpose
The purpose of this paper is to determine the significant variables leading to successful implementation of enterprise resource management (ERM) and its predecessor concepts of enterprise resource planning, supply chain planning, electronic commerce, and radio frequency identification systems. An implementation roadmap is presented using four stages for implementing ERM systems: planning, development, implementation, and testing. The roadmap indicates when and where the significant success variables would appear and how a firm might manage the implementation process.
Design/methodology/approach
In the research, the key success criteria and key implementation drivers uncovered by literature, case studies, and interviews were used. A survey instrument was constructed and the survey hosted on a web site where practitioners from industry were invited to supply opinions. The data were analyzed by using correlation models and one‐way analysis of variance (ANOVA) to develop cause‐effect diagrams (CE) for overall ERM systems and each component of ERM. Based on the controlled error of the ANOVA process, the CE diagram was used to depict the degree to which variables influence implementation success.
Findings
The research results have helped uncover the key significant variables that contribute to successful ERM implementation.
Originality/value
The proposed implementation roadmap indicates when and where the significant success variables would appear and how a firm might manage the implementation process.
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Kalinga Jagoda and Premaratne Samaranayake
The purpose of this paper is to propose an alternative integrated approach based on the stage-gate method to implement enterprise resource planning (ERP) systems which will…
Abstract
Purpose
The purpose of this paper is to propose an alternative integrated approach based on the stage-gate method to implement enterprise resource planning (ERP) systems which will enhance the effectiveness of ERP projects.
Design/methodology/approach
A literature review was conducted on ERP system implementation and its effectiveness. The need for improving implementation approaches and methodologies was examined. Based on the insights gained, a conceptual framework for ERP system implementation is presented by combining the state-gate approach with the pre-implementation roadmap.
Findings
The proposed framework aims to enhance the overall ERP implementation outcomes, ensuring critical success factors and eliminating common causes of failures. A pre-implementation roadmap is identified as a key element for eliminating many causes of failure including lack of organisations’ readiness for ERP. The post-implementation stage can be used for further improvements to the system through internal research and development.
Research limitations/implications
The development of the framework is an attempt to contribute to improving ERP implementation. This research is expected to motivate researchers to work in this area, and it will be beneficial to practicing managers in the identification of opportunities for improvements in ERP systems. Case studies will be valuable to refine and validate the proposed model.
Originality/value
This paper explores research in a needy area and offers a framework to help researchers and practitioners in improving ERP implementation. This framework is expected to reduce the implementation project duration, strengthen critical success factors and minimise common problems of ERP implementation projects.
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Nikolaos A. Panayiotou, Sotiris P. Gayialis, Nikolaos P. Evangelopoulos and Petros K. Katimertzoglou
The purpose of this paper is to describe and analyze the benefits of the application of a requirements engineering framework to assist Enterprise Resource Planning (ERP…
Abstract
Purpose
The purpose of this paper is to describe and analyze the benefits of the application of a requirements engineering framework to assist Enterprise Resource Planning (ERP) development. This framework combines the technology-driven and the process-driven approaches for requirements analysis and implementation. Specific business process modeling methods enhance the framework and assist the formulation of the functional specifications of the ERP system and the management of requirements.
Design/methodology/approach
A case study strategy was chosen as the most appropriate method to answer the research question and test the theoretical propositions. The case study’s unit of analysis is a Greek manufacturing company and its ERP implementation project. A requirements engineering framework enhanced with business process modeling methods was applied and the results were evaluated using metrics for ERP implementation success. Data were collected using multiple sources of evidences, including interviews with various stakeholders, structured questionnaires, direct observations, vendors’ functionality papers and company’s documentation.
Findings
This study proves that the configuration of ERP’s reference models together with the adjustments of organization’s processes, provided through a structured requirements engineering framework can lead to reliable functional specifications, a smooth transition to an ERP system and, eventually, to successful ERP implementation, concerning its alignment with requirements.
Research limitations/implications
A single case study is conducted in a typical manufacturing company, providing opportunities for further research in other industries, testing in parallel well-defined requirements and other success factors for ERP implementation.
Originality/value
The paper fulfils the identified needs for applied methodologies and frameworks for requirements engineering which can assist successful ERP implementations.
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