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Several different factors have an influence on the hotel sector in Jordan. Due to the different circumstances and the turbulence in this region, hotels face a competitive and dynamic economic environment, which causes these hotels to seek differentiation. Consequently, hotels need different strategies and support from information technology to achieve a competitive advantage. The purpose of this study is to investigate the extent to which enterprise resource planning ERP system usage affects service differentiation in the hotel sector in Jordan and examine the mediating effect of organizational agility on the aforementioned relationship.

Questionnaires were used to collect data from the hotel sector in Jordan. The response percentage was 75.41%.

The result showed that there is a significant effect of ERP system usage on service differentiation in Jordanian hotels, and this relationship was mediated by organizational agility. Organizational agility and its dimensions have a partial mediating role on the relationship between ERP system usage and service differentiation except for responsiveness which has a full mediating role. So, being an agile hotel will increase the ability to achieve service differentiation by using ERP systems.

This research focuses on investigating the mediating role of organizational agility in the relationship between ERP system usage and service differentiation within hotel sector in Jordan. Moreover, this research investigated the applicability of organizational agility on the hotel sector as it is mainly implemented in the manufacturing sector. The results show that organizational agility and its dimensions have a partial mediating role on the relationship between ERP system usage and service differentiation except responsiveness which has a full mediating role. So, being an agile hotel will increase the ability to achieve service differentiation by using ERP systems. Therefore, hotel practitioners in Jordan should focus on applying the required technologies and achieving organizational agility in order to achieve service differentiation. In addition, this study highlights that ERP usage has a positive impact on achieving organizational agility and service differentiation; hence, using these systems will help hotels in Jordan to implement agility capabilities which, in turn, help to achieve service differentiation. However, there are real challenges in hotel sector as implementation of ERP is expensive and time-consuming. The outcomes of this research can have additional reference that could benefit researchers in the future and bring attention of hotel managers in Jordan to the importance and advantages of this research.

A new model has been developed. An empirical investigation was performed on the hotel sector in Jordan to test the new model.

The purpose of this study is to explore the interaction between information communication technology (ICT) and the school's organizational structure, and propose an analytical model based both on Luhmann's system theory and empirical findings.

The approach of building a theory from a case study research along with an instrumental multi‐case study method were applied to analyzing nine Israeli schools that successfully implemented ICT‐based pedagogical innovation.

The findings suggest that ICT generates three kinds of differentiation within the school's structure: segmentation, stratification and functional differentiation. The type of differentiation correlates with the school's communication and set of contingencies which includes ICT usage types, leadership style, time and space arrangement, source of expertise, and the champions – those who bear the burden. All the differentiation types were found to increase internal complexity and enhance school adaptability, and in a recursive process, affect school communication and its sensitivity toward further ICT integration.

The fact that the chosen schools demonstrated extreme cases of successful ICT integration might limit the generalizability of the findings, but nonetheless it offers a significant contribution to the development of a substantive ICT and school structure theory.

Supporting ICT integration called for intervention at the school's top management level; supporting an initial ICT‐based project enhances the school's control over the implementation process, and provides schools with additional resources.

This study bears a substantive theory regarding ICT and school structure, and fosters new insights and propositions for further research.

Multiteam systems (MTSs) have been employed across numerous organizations and occupations (e.g., healthcare, emergency disaster response, business, and military) to achieve complex goals over time. As MTSs are inherently different than team level and organizational level theories, this chapter highlights the defining features of these dynamic systems through a temporal lens. Thus, the main purpose of our chapter is to address the challenges and issues concerning MTSs over time in order to provide a future agenda to guide researchers and practitioners.

To explore temporality throughout this chapter, we leverage two key MTSs frameworks along with contributions from the literature to produce a review, which demonstrates the extent of MTS theoretical and practical findings. After reviewing the definitional components of MTSs, we highlight various compositional, linkage, and developmental attributes that operate within a system. We then expand upon these attributes to consider the structural features of the system that enhance boundaries between component teams (i.e., differentiation) and may disrupt the system over time (i.e., dynamism).

After reviewing and integrating current MTS literature, we provide a new conceptual framework for MTSs and their temporal complexities. We offer several methodologies that managers and researchers can employ to assess these complex systems and suggest practical recommendations and areas for future research as we continue to study MTSs.

Our original conceptual framework considers MTSs through a dynamic lens developing over time and suggests the need for future research to build upon this perspective.

In this chapter, we argue from a theoretical perspective that globalisation has impacted differentiation within higher education systems. The three propositions about mechanisms affecting diversity distinguished by van Vught (environmental conditions, competition for resources and academic norms) remain the same, but the initial conditions have changed. Governmental policy, in particular, affects the degree of openness of higher education systems (positively or negatively), either through (de-)regulation or by affecting higher education institutions’ strategies for internationalisation. Thus, we add as a fourth proposition that increasing institutional autonomy increases system diversity in the context of globalisation.

The purpose of this paper is to find a leading idea of the mid-twentieth century, demonstrating the pervasive nature of some concepts belonging to second-order systems theory. To achieve this objective, the paper looks at the art and literature of this era, to identify the principles developed by Luhmann in his late works. In particular, Escher’s drawings, Calvino’s stories and Luhmann’s concepts seem to express, in different ways, the same functioning mechanism of the complex social system.

With reference to theoretical approach and methodology, this paper carries out an interdisciplinary demonstration by alternative modes of logos and mythos. Some of the pillars of general systems theory are examined through the logical articulation of concepts developed by Spencer-Brown, von Foerster, and first of all through the late works of Luhmann, as well as through the analysis of Escher’s artworks and Calvino’s literary works. This paper interprets these artistic and literary works using cybernetic principles and systemic concepts, in particular, “two-sided forms,” “system–environment differentiation” and “second-order observation.”

In general, the main finding is the similarity of fascination with paradoxes and forms, with post-ontological reasoning, in twentieth century. The result of the cross-reading of Escher, Calvino and Luhmann reveals the presence of what Simmel called the “hidden king”: a philosophical paradigm of an era. In mid-1900s, this leading idea seems to express itself in the discoveries of biology and cybernetics, such as in Luhmann’s theory, art and literature. Escher’s drawings, Calvino’s stories and the concepts of Luhmann are projections of second-order system theory, in its constructivist value.

The originality of this paper lies mainly in the demonstration of theoretical concepts through the alternative modes of logos and mythos. These reflections can provide a new perspective to investigate social sciences from a cultural angle. This particular approach allows a deep awareness of the theory. The concrete value is to provide a better understanding to manage complexity.

Maturana and Mpodozis (2000) developed a theory of evolution that is based on the concept of autopoiesis and differs paradigmatically from the conventional theory derived from Darwin (1859). The present study aims to show that the authors have not exhausted the explanatory potential that the concept of autopoiesis can offer for the theory of evolution. Based on the critique of Maturana and Mpodozis, a system theoretic-oriented concept for the origin of species will be developed.

To render the explanatory potential of the concept of autopoiesis more fruitful for the theory of evolution, the proposition is made that the application of this concept is not limited to the molecular, or organismal level, as propounded by Maturana and Mpodozis, but should be also related to populations and species. By exempting the design of Maturana and Mpodozis from the rudiments of methodological individualism, a new field of application for the concept of autopoiesis is explored.

The proposed system theoretic concept of evolution theory makes it possible to shed new, constructive light on fundamental problems in the conventional biology of evolution. For example, with regard to the significance of the emergence of sexuality, or how phases of accelerated change in the course of evolution (e.g. the Cambrian explosion) are possible, or regarding the problem of the units of selection.

Although there have been attempts in the social sciences to interpret populations as autopoietic systems (for example by Niklas Luhmann), the proposed approach to evolutionary biology is new. Also original is a system theoretic conception of the evolutionary theory, in a strict renunciation of methodological individualism. This renunciation permits systems theories of evolution in social science and biology to be compared across disciplines.

The purpose of this paper is to contribute to solving the complexity problem as increased complexity is a main reason why projects fail to reach their goals, and it is unclear what complexity is.

Conceptual development integrating theories of materiality, teleology, and complexity, decision-making theory, communication theory, coordination theory, and qualitative, quantitative and participatory approaches are used in this paper.

To understand complexity, it is necessary to develop a material-systemic process approach and to distinguish structured from unstructured complexity. The social actors construct a complex material-systemic process between themselves and nature to handle unwieldy outer nature. The material-systemic approach reveals how materiel life-world arenas are developed through increased complexity and specialization. Handling complexity is possible by materiality in general and structural material in special, the interplay between inner time (planning) and outer time (production), and between human subjects and an underlying coordination mechanism. It is a systematic organizational blockade that reproduces internal complexity as unstructured and incomprehensible complexity.

The practical models of organizing are tested to the highest degree in construction industry. It is a task to try and examine the models in other types of projects.

The paper offers a proposal to a theoretical solution to the complexity problem going back to the roots in Enlightenment and shows at the same time through practical models how increased complexity may be the most important productive force in future projects.