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1 – 10 of 16The case begins in mid-2014 and provides an opportunity for students at the undergraduate and graduate level to complete several strategic assessments of an entrepreneurial…
Abstract
Synopsis
The case begins in mid-2014 and provides an opportunity for students at the undergraduate and graduate level to complete several strategic assessments of an entrepreneurial department within a post-secondary institution. The continuing education department of a university in Canada has been transferred to the dean of an academic faculty. The department has had a history of budget deficits and the new dean and executive director (ED) were tasked to develop and implement a turnaround strategy.
Research methodology
The case is written by the dean who had firsthand experience with the turnaround strategy. The written case was reviewed for accuracy by two principal actors: the ED responsible for implementing the plan, and the vice-president academic who is the dean’s supervisor and was kept apprised of all developments throughout the turnaround. Some of the data were produced by staff within the operation of Professional, Applied, and Continuing Education and acknowledged in the case.
Relevant courses and levels
This case is suitable for courses in business strategy, operations management, and includes various implications for human resource management, organizational behavior, and entrepreneurship suitable for undergraduate and graduate courses. It has a focus on turnaround strategies and strategy implementation.
Theoretical bases
Theoretical underpinnings for this case include strategic visioning and communication: portfolio management and innovation; internal environment analysis and positioning; structuring and resource management; and monitoring and control systems.
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Sylvie R. Albert and Ronald C. Fetzer
The purpose of this research paper is to study the governance of smart/intelligent community projects through an analysis of the level of team effectiveness of collaborative…
Abstract
Purpose
The purpose of this research paper is to study the governance of smart/intelligent community projects through an analysis of the level of team effectiveness of collaborative telecommunication networks.
Design/methodology/approach
The research is based on a census of all Canadian smart community projects. A high‐performance team effectiveness instrument identified, through a performance score, whether smart community teams (board of directors or steering committees) are functioning as high‐performance teams. A total of 76 networks were found and 28 responded. Each network is managed by three to nine board members and therefore the researcher received 72 valid questionnaires.
Findings
Teams, in highly innovative and transformational environments, and involving a variety of community stakeholders, face more challenges in their ability to perform as a high‐performance team. They tend to perform reasonably well in assigning roles and goals, but are having more difficulty managing feedback, establishing a good structure, solving problems and managing relationships.
Practical implications
Smart/intelligent communities are reuniting several organizations to improve their community or region in social and economic terms. Their level of effectiveness could impact the achievement of group goals and thus impact all citizens within their geographic area.
Originality/value
The research provides additional information on the weaknesses that smart/intelligent communities are facing in managing their teams, which could lead to better solutions for network governance and collaboration within a multi‐organizational structure.
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K.P. Singh and Malkeet Singh Gill
The purpose of this paper is to explore the growth and development of periodical literature on Web 2.0 technologies and their other fields.
Abstract
Purpose
The purpose of this paper is to explore the growth and development of periodical literature on Web 2.0 technologies and their other fields.
Design/methodology/approach
Bibliographic data of the articles published in the 13 leading peer‐reviewed journals are obtained from the Emerald database (www.emeraldinsight.com) directly using such keywords as “Web 2.0”, “blogs”, “wikis”, “RSS”, “social networking sites”, “podcasts”, “Mashup”, and multimedia sharing tools, i.e. YouTube and Flickr. The bibliographical surrogates such as author, title, subtitle, source, issue, volume, pages, etc. were recorded in MS‐Excel (2010) sheet for the analysis and interpretation of data. A bibliography of selected articles is provided.
Findings
The study found 206 research articles on the subject published in 13 leading library and information science journals of Emerald for period 2007‐2011. Further, the study found that 2009 was the most productive year with 69 articles. The study observed Online Information Review published 49 articles, and hence can be considered the core journal on the topic. Mike Thelwall from the UK was found to be the most prolific author, having authored or co‐authored five articles.
Research limitations/implications
The study was based on 206 research articles published during the years 2007‐2011. The study was restricted to this period because the Web 2.0 concept was originated during 2004‐2005 and the undertaken period has sufficient published literature on the topic.
Originality/value
The paper provides reliable and authentic information on the subject. This is the first study on this topic.
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The objective of this paper is to provide researchers and practitioners with an understanding of the implications and consequences of changes in customer roles and involvement on…
Abstract
Purpose
The objective of this paper is to provide researchers and practitioners with an understanding of the implications and consequences of changes in customer roles and involvement on human resource management (HRM) within a service context.
Design/methodology/approach
This paper is conceptual and the approach adopted is analytical. Extant research and concepts have been used to analyse customer roles and customer involvement and their effects on employees. Based on these insights, managerial and research implications are discussed.
Findings
The insights from this study provide conceptual support for including customers as a relevant reference and/or extension of HRM beyond the organisational boundaries. Customers can actually significantly influence the success of a company's HRM.
Research limitations/implications
Analysis of the interrelatedness of customer involvement and HRM is limited to services than encompass emotional and communicative aspects. It is argued that an extension of HRM concepts by considering customers' influence provides great potential for future research opportunities.
Practical implications
The paper discusses the contribution of central HRM functions in increasing the customer orientation of employees and companies, reducing role conflicts and role ambiguity, and creating added value for customers. The aspects described here have the potential to contribute to a more sophisticated understanding of HRM and to increase the added value of the HRM function to the organisation.
Originality/value
To date, HRM and customer roles generally have been investigated separately. The analysis of the interrelatedness of these two worlds is likely to trigger and encourage innovative research designs and alternative methodological approaches to new research problems, leading to the added potential of novel research findings with important implications for practice.
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Sylvie Tchumtchoua and Dipak K. Dey
Heterogeneity in choice models is typically assumed to have a normal distribution in both Bayesian and classical setups. In this paper, we propose a semiparametric Bayesian…
Abstract
Heterogeneity in choice models is typically assumed to have a normal distribution in both Bayesian and classical setups. In this paper, we propose a semiparametric Bayesian framework for the analysis of random coefficients discrete choice models that can be applied to both individual as well as aggregate data. Heterogeneity is modeled using a Dirichlet process, which varies with consumers’ characteristics through covariates. We develop a Markov Chain Monte Carlo algorithm for fitting such model, and illustrate the methodology using two different datasets: a household-level panel dataset of peanut butter purchases, and supermarket chain-level data for 31 ready-to-eat breakfast cereal brands.
Celebrate Michael Buckland's impressive legacy to LIS by showing his humanity, generosity and versatility.
Abstract
Purpose
Celebrate Michael Buckland's impressive legacy to LIS by showing his humanity, generosity and versatility.
Design/methodology/approach
This article is walk through a scientific career in LIS. Through personal anecdotes and life history and building upon Michael Buckland's legacy, it summarises the author’s own work seen through the prism of her interactions with Buckland, leading to scholarly contributions articulating significant statements about the field of LIS as well as pointers to past relevant publications.
Findings
Michael Buckland has a unique way of putting an end to thorny LIS issues as well as being a documentator extraordinaire.
Originality/value
It is a personal account, as such cannot be evaluated through the classical norms of empirical research as there is no ground truth. This account shows how chance encounters with fellow scholars can have a lasting influence on one's academic career as well as wider impact in a field.
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Clement Ola Adekoya and Joseph Kehinde Fasae
The purpose of this paper is to investigate the social media application and the spread of COVID-19 infodemic in Nigeria.
Abstract
Purpose
The purpose of this paper is to investigate the social media application and the spread of COVID-19 infodemic in Nigeria.
Design/methodology/approach
A descriptive survey research design was used for this study. A total of 1,200 social media users, regardless of their professions, were randomly selected for the study betweenmid-June and July 2020. Stratified and purposive sampling techniques were used for this study. The questionnaire was designed using Google form and administered using WhatsApp and Telegram to social media users above 18 years old in Nigeria. The data generated was analyzed using descriptive (frequency count) and inferential (mean) statistics, and was presented in tables.
Findings
It was found that people make use of social media during COVID-19 pandemic for diverse reasons such as listening to announcement to be informed, knowing the necessary measures to take by those infected and spreading up-to-date information on the pandemic. Social media tools were highly used during the COVID-19 pandemic, especially WhatsApp and Zoom. Findings reflected that misinformation was spread on social media. This study also showed that the infodemic associated with COVID-19 is managed by confirming the source of the information before sharing it and trusting information from reliable sources.
Research limitations/implications
The result of this research will contribute to the body of knowledge on social media application, fake news and the spread of COVID-19 infodemic in Nigeria and beyond.
Practical implications
Infodemic is a disaster in the health sector. The spread of infodemic is capable of misleading people, losing trust in government, health providers and health regulatory authorities. This study will help social media users to know how to properly manage social media infodemic during a pandemic or any health-related situations.
Originality/value
This study is novel as it approaches fake news from a COVID-19 perspective. Very few articles emanate from the developing countries in this area. This was because most of the narrative around fake news previously centered around the Western occurrences such as the Iraqi invasion by the USA, the US presidential elections and BREXIT. COVID-19 has demonstrated that the developing world is not immune from fake news as well. This study, therefore, assessed the management of infodemic associated with COVID-19 in Nigeria.
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