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To date knowledge management within learning organizations has focussed upon maximizing possibilities to create knowledge while minimizing the chances of losing knowledge. However, knowledge management needs to consider a third option: dealing with orphan knowledge. There are situations where organizations forget things and repeat past mistakes. Do organizations really “unlearn” or just merely forget? In answering in the affirmative to this question, various scenarios are presented which may lead to creating orphan knowledge, knowledge forgotten, separated, or isolated within the organization. Orphan knowledge management needs to consider different knowledge types and their ease or otherwise of becoming orphaned. Orphan knowledge management should begin with a status assessment of the organization’s true “knowledge position”. Processes of orphan knowledge recovery or the development of strategies to minimize orphan knowledge should play a significant part in any organization’s strategic knowledge management plan. Within this context the role of the chief knowledge officer is seen as an important part of this strategic knowledge management plan.

This paper aims to develop a conceptual framework on interfirm conflicts in tourism value chains. The framework includes types of conflict, triggers of conflict and their preconditions, consequences of conflict and measures for preventing conflict.

The framework is developed from a review of literature that is focused largely on tourism value chains, interfirm conflicts and interorganizational relations. It draws on the ideas, concepts and empirical evidence offered in the literature.

Conflicts can be distinguished by their level of explicitness and by the motives on which they are grounded. They may be triggered by opportunistic behaviours, coercive demands, perceptions of unfairness or dissatisfaction with partner’s performance. Preconditions include exogenous events, asymmetrical power distribution, antagonism of goals and differences in perceptions of reality and serve as a breeding ground for the triggers. Consequences are typically destructive but may also offer opportunities for constructive outcomes. Joint implementation of formal contracting and relational governance may be used to prevent conflicts.

This paper provides a conceptual framework that can be used by scholars wishing to conduct more detailed empirical research on the subject. It can also be used by practitioners to assess interorganizational relations within their tourism value chains and to develop appropriate measures for preventing interfirm conflicts.

The purpose of this paper is to assess the extent of empathy in paramedic students across seven Australian universities.

A cross‐sectional study was carried out using a paper‐based questionnaire employing a convenience sample of first, second, and third year undergraduate paramedic students. Student empathy levels were measured using a standardised self‐reporting instrument: the Jefferson Scale of Physician Empathy‐Health Profession Students (JSPE‐HPS).

A total of 783 students participated in the study, of which 57 per cent were females. The overall JSPE‐HPS mean score was 106.74 (SD=14.8). Females had greater mean empathy scores than males 108.69 v 103.58 (p=0.042). First year undergraduate paramedic mean empathy levels were the lowest, 106.29 (SD=15.40) with second year's the highest at 107.17 (SD=14.90).

The overall findings provide a framework for educators to begin constructing guidelines focusing on the need to incorporate, promote and instil empathy into paramedic students in order to better prepare them for future out‐of‐hospital healthcare practice.

This paper aims to present recently published resources on information literacy and library instruction providing an introductory overview and a selected annotated bibliography of publications covering all library types.

This paper introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2016.

The paper provides information about each source, describes the characteristics of current scholarship and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Recent figures show that half the world’s refugees are children, with young people now representing more than 50 percent of victims of global armed conflict and displaced persons. Increasing numbers of refugee youth are entering their host nations’ compulsory and postcompulsory educational systems having experienced frequent resettlements and disrupted education, which in turn, pose major barriers for educational and future employment. The consequences of these experiences raise pressing equity implications for educators and educational systems. However, the picture is not uniformly bleak. Employing Bourdieu’s thinking tools of habitus, field and capital, Yosso’s concepts of community cultural wealth and photovoice methods, this chapter draws on studies of refugee youth of both genders from diverse ethnic and faith backgrounds, conducted in regional Australia. It examines how everyday spaces for learning, for example, church, faith-based and sporting groups and family can play a crucial role in enabling young people to build powerful forms of social and cultural capital necessary to successfully access and negotiate formal education and training settings. Its findings suggest first that everyday spaces can act as rich sites of informal learning, which young refugee people draw upon to advance their life chances, employability, and social inclusion. Second, they suggest that how one’s gender and “race” intersect may have important implications for how refugee youth access social and cultural capital in these everyday spaces as they navigate between informal learning and formal educational settings.

This paper aims to problematise the notions of both “corporate social responsibility” and “stakeholder theory”. In particular, it seeks to challenge the promises it claims to hold regarding social responsibility and community engagement.

The paper provides a discussion of indigenous stakeholders’ activism in Sarawak, Malaysia.

It is shown that despite the rhetoric of corporate social responsibility and stakeholderism, there is a clear failure of the state government and corporations to actively involve local affected communities. In so doing, both the state and corporations have rendered the local indigenous peoples, a significant and legitimate stakeholder, powerless, redundant and inevitably compromised both the development and management process. The paper also suggests that community engagement can be problematic for indigenous peoples and for it and stakeholderism to be efficacious, they need to involve the discourse of rights and activism within Sarawak and Malaysia.

The paper offers insight into the indigenous peoples at Sarawak resistance against the state Government and corporations, Focusing on stakeholder activism.