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Article
Publication date: 16 April 2019

Syahrul Nizam Kamaruzzaman and Ainur Mardiha Azmal

This paper aims to identify the indoor environmental quality in an affordable housing, as well as the health condition of users. Furthermore, it aims to find the…

Abstract

Purpose

This paper aims to identify the indoor environmental quality in an affordable housing, as well as the health condition of users. Furthermore, it aims to find the relationship between quality of the indoor environment (IEQ) and sick building syndrome (SBS) and the satisfaction level of the occupants towards the IEQ factor, as well as the importance of the factors in the occupants’ view. Additionally, the purpose of this pilot study is to validate the questionnaire and identify the possible outcome of this research for the main study.

Design/methodology/approach

There are a few methods to achieve the objective of this paper: first is by literature review and second is by a survey. There are two types of survey made: observation survey and questionnaire survey. The purpose of observation survey is to survey the surrounding and the condition of the apartments, while questionnaire survey was distributed to the respondents in the affordable housing area. Next, is analysis and discussion of the survey, and finally, summary.

Findings

Aside from achieving the validity of the questionnaire survey, the results of the survey have found that the respondents are dissatisfied with the noise and glare level, as well as the amount of artificial lighting in their unit. Additionally, they have rated health, ventilation and amount of air movement as the most important IEQ factors. More importantly, the occupants have experienced the symptoms of SBS and the health condition of the building occupants. The results show that the most frequent symptoms affected the respondents are fatigue, dizziness and a headache.

Originality/value

This paper has indicated the IEQ in the affordable housing and identifies the health risk of occupants, specifically in Malaysia.

Details

Journal of Facilities Management , vol. 17 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 8 May 2018

Syahrul Nizam Kamaruzzaman, Nik Elyna Myeda, Emma Marinie Ahmad Zawawi and Rozita Mohamed Ramli

The purpose of this paper is to investigate the significance of facilities management (FM) competency levels from three different stages, namely, strategic, tactical and…

Abstract

Purpose

The purpose of this paper is to investigate the significance of facilities management (FM) competency levels from three different stages, namely, strategic, tactical and operational levels, to propose a set of FM competencies for an enhanced FM industry in Malaysia.

Design/methodology/approach

The overall focus for this paper is to discuss on the area for each level of competencies for asset and facilities management (AFM). This is done through a questionnaire survey focusing on the competency areas posed by FM companies in Malaysia and a comparison review of all FM levels as outlined by the international professional bodies, namely, International Facility Management Association, British Institute of Facilities Management and Royal Institute of Chartered Surveyors. This paper also looks at formulating a holistic framework for an effective AFM for the benefit of FM industry in general and Malaysian FM industry specifically.

Findings

The findings indicate that among the significant factors for the respective strategic, tactical and operational practice of FM are strategic: managing change, benchmarking and strategic facilities planning; tactical: risk management, emergency preparedness, FM technology, service-level agreement and supply management; and operational: space planning and management. This study also proposes a set of holistic FM competency areas which can be implemented by the FM industry in Malaysia.

Originality/value

This research sets a baseline for a set of FM competencies, an area of FM which has not been regulated in the FM practice in Malaysia.

Details

Journal of Facilities Management, vol. 16 no. 2
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 1 February 2016

Natasha Khalil, Syahrul Nizam Kamaruzzaman, Mohamad Rizal Baharum and Husrul Nizam Husin

The purpose of this paper is to develop a building performance (BP) rating tool concerning the health and safety risk of building users in higher educational buildings…

Abstract

Purpose

The purpose of this paper is to develop a building performance (BP) rating tool concerning the health and safety risk of building users in higher educational buildings (HEB). This paper presents the findings of a preliminary survey, which is the establishment of performance-risk indicators (PRIs) as an initial construct for the development of BP rating tool. The construct items consist of three criteria as the main focus, namely performance element, risk frames and the indicators.

Design/methodology/approach

This paper adopts a qualitative approach to achieve the outcome for the preliminary survey. The determinants of the indicators were preliminarily compiled from literature and previous established BP evaluation (BPE) schemes. The initial construct of indicators are then further confirmed through semi-structured interviews involving 18 building operators in Malaysia’s public university buildings. Their views are needed to obtain suitability of the listed indicators for BP rating assessment to be used in the local HEB. The transcription and interpretation from the interview findings are carried out using Atlas.ti© qualitative software.

Findings

The interpretation of the interview findings has supported the justification for this paper that there is no proactive action in executing BP assessment to mitigate risk towards users’ health and safety. The findings also revealed that there are 26 indicators that are rated as suitable to be used for the local context of Malaysia’s HEBs. The indicators are categorised under three performance elements, which are functional performance (FP), technical performance (TP) and indoor environmental performance (IEP).

Research limitations/implications

Because the chosen building sample is HEBs, the indicators may not be generalised as the suitability of the items were determined from the respective operators. Therefore, it is recommended that further research is carried out for other types of buildings.

Practical implications

The proposed PRIs have a significant role in the building maintenance and management in HEBs. The result is able to suggest methods for the management to improve and optimise the BP aspects by focusing occupants’ health and safety risk as a reactive process.

Originality/value

This paper highlights the benefits of integrating two previously separate fields: BP and risk management (RM) and, thus, helps providing opportunities for improvement of BP and the relationships with risk and satisfaction of the users. It may initiate a new perspective in optimising the BP and mitigating the health, safety and environmental risk by sensitivity to changing needs of occupants in HEB.

Details

Journal of Facilities Management, vol. 14 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 1 February 2016

Syahrul Nizam Kamaruzzaman, Emma Marinie Ahmad Zawawi, Muhaimin Ooyub Shafie and Siti Nur Aishah Mohd Noor

– This paper aims to assess the readiness of Malaysian facilities management (FM) organizations in implementing knowledge management (KM) systems.

Abstract

Purpose

This paper aims to assess the readiness of Malaysian facilities management (FM) organizations in implementing knowledge management (KM) systems.

Design/methodology/approach

The questionnaire survey was used to retrieve information on the readiness of FM organizations in Malaysia.

Findings

The findings reveal that, although many FM organizations were capable and ready in terms of information technology, lack of human behaviour and organizational policy is still seen. Technology, policy and human behaviour are the factors that have a strong influence on the successful outcome of KM.

Originality/value

This paper fulfils an identified need to study in implementing KM systems.

Details

Journal of Facilities Management, vol. 14 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 23 February 2010

Syahrul Nizam Kamaruzzaman and Emma Marinie Ahmad Zawawi

This paper aims to provide better understanding of the practices and experiences of facilities management (FM) in Malaysia.

Abstract

Purpose

This paper aims to provide better understanding of the practices and experiences of facilities management (FM) in Malaysia.

Design/methodology/approach

The paper discusses contemporary roles, issues and future challenges facing FM in Malaysia. It also reviews other western countries where FM is better and more effectively managed. In addition, the paper generates ideas on the future plans and strategies for the development of FM in Malaysia.

Findings

The paper finds that Malaysia still lacks a maintenance and facilities culture. Many things need to be established in order to satisfy both the public and private sectors. Out‐sourcing is identified as one of the best options for FM in Malaysia, which may involve more companies, with more contracts being tendered out.

Originality/value

This literature review offers insight into FM in Malaysia. It is suggests that more technical expertise in this field should be encouraged in order to improve the status of FM in the country.

Details

Journal of Facilities Management, vol. 8 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 30 January 2009

Azlan Shah Ali, Syahrul Nizam Kamaruzzaman and Hafez Salleh

The main objectives of this paper are to identify general characteristics of refurbishment projects and problems arise in Malaysian context.

Abstract

Purpose

The main objectives of this paper are to identify general characteristics of refurbishment projects and problems arise in Malaysian context.

Design/methodology/approach

Quantitative and qualitative approaches using postal questionnaire survey and semi‐structured interviews were used in data collection. A total of 1,552 questionnaire sets sent to professional architects.

Findings

The results show that the majority of refurbishment projects in Malaysia involved residential and office types of building with contract value less than RM500,000.00 (USD 150,000.00). Some of major problem in refurbishment projects are inconsistence in client's needs, refurbishment projects exceed targeted costs and times.

Research limitations/implications

The literature search and survey results showed that systematic studies into the refurbishment were relatively sparse. Therefore, more detail study gear towards refurbishment area is needed for Malaysian construction industry in the future. The findings provide general overview of refurbishment projects in Malaysia, which could help intrested researchers to have indications on the refurbishment activities.

Originality/value

Survey results provided important information about the general profiles of refurbishment projects in Malaysia. This will helps other researchers who are interested to identify focus area that needs further investigation in refurbishment works.

Details

Facilities, vol. 27 no. 1/2
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 28 September 2010

Azlan‐Shah Ali, SyahrulNizam Kamaruzzaman, Raha Sulaiman and Yong Cheong Peng

It has been found that the cost for housing maintenance is relatively high due to poor maintenance practices. This paper aims to determine and identify the factors…

Abstract

Purpose

It has been found that the cost for housing maintenance is relatively high due to poor maintenance practices. This paper aims to determine and identify the factors contributing to rising maintenance costs.

Design/methodology/approach

A quantitative approach was adopted that sought to gather factual data using the approach taken by El‐Haram and Horner. The research first identified the critical factors through a literature review. A total of Eighty questionnaires were then distributed to relevant respondents such as building managers or supervisors, maintenance management staff and others. In total, 31 completed questionnaires formed a database for descriptive and ranking analysis.

Findings

The research concluded that five of the most dominant factors were expectation of tenants, building materials, building services, building age and failure to execute maintenance at the right time. Meanwhile, it was found that two of the most influential impacts were outstanding maintenance charges and over‐budget.

Originality/value

Measures to minimise the housing maintenance cost were obtained, such as participation of tenants and residents in housing management works and allows their acceptance of a lower standard expectation.

Details

Journal of Facilities Management, vol. 8 no. 4
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 12 July 2011

Nik Elyna Myeda, Syahrul Nizam Kamaruzzaman and Michael Pitt

The purpose of this paper is to identify the key aspects of performance measurement for maintenance management of office buildings, in order to enhance maintenance service…

Abstract

Purpose

The purpose of this paper is to identify the key aspects of performance measurement for maintenance management of office buildings, in order to enhance maintenance service delivery.

Design/methodology/approach

A mixed method was adopted with the selection of five buildings as the case studies. In total, 1,230 questionnaires were distributed to the end‐users of the buildings.

Findings

This paper proposes a performance measurement system that is proved to be practical and suitable to measure the effectiveness of maintenance service delivery of office buildings.

Research limitations/implications

Future research could focus on developing a performance measurement system from a strategic approach.

Practical implications

The proposed performance measurement system is anticipated to facilitate the evaluation process for maintenance providers, as it has taken into account the key elements of a maintenance management system.

Originality/value

The outcomes of this research are significant in their own right but also serve as a platform for future research in this area.

Details

Journal of Facilities Management, vol. 9 no. 3
Type: Research Article
ISSN: 1472-5967

Keywords

Content available
Article
Publication date: 17 February 2012

Abstract

Details

Journal of Facilities Management, vol. 10 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

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