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Article
Publication date: 30 April 2021

Aouag Hichem, Soltani Mohyeddine and Kobi Abdessamed

The purpose of this paper is to develop a model for sustainable manufacturing by adopting a combined approach using AHP, fuzzy TOPSIS and fuzzy EDAS methods. The proposed…

Abstract

Purpose

The purpose of this paper is to develop a model for sustainable manufacturing by adopting a combined approach using AHP, fuzzy TOPSIS and fuzzy EDAS methods. The proposed model aims to identify and prioritize the sustainable factors and technical requirements that help in improving the sustainability of manufacturing processes.

Design/methodology/approach

The proposed approach integrates both AHP, Fuzzy EDAS and Fuzzy TOPSIS. AHP method is used to generate the weights of the sustainable factors. Fuzzy EDAS and Fuzzy TOPSIS are applied to rank and determine the application priority of a set of improvement approaches. The ranks carried out from each MCDM approach is assessed by computing the spearman's correlation coefficient.

Findings

The results reveal the proposed model is efficient in sustainable factors and the technical requirements prioritizing. In addition, the results carried out from this study indicate the high efficiency of AHP, Fuzzy EDAS and Fuzzy TOPSIS in decision making. Besides, the results indicate that the model provides a useable methodology for managers' staff to select the desirable sustainable factors and technical requirements for sustainable manufacturing.

Research limitations/implications

The main limitation of this paper is that the proposed approach investigates an average number of factors and technical requirements.

Originality/value

This paper investigates an integrated MCDM approach for sustainable factors and technical requirements prioritization. In addition, the presented work pointed out that AHP, Fuzzy EDAS and Fuzzy TOPSIS approach can manipulate several conflict attributes in a sustainable manufacturing context.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 13 July 2015

Gjoko Stamenkov and Zamir Dika

Providing high service quality is a necessary but insufficient criterion for success. Service quality must be sustained longitudinally. The purpose of this paper is to…

Abstract

Purpose

Providing high service quality is a necessary but insufficient criterion for success. Service quality must be sustained longitudinally. The purpose of this paper is to propose a sustainable e-service quality model by presenting results from a mixed-method study conducted in the Republic of Macedonia’s banking industry. Sustainable e-service quality is the ability to deliver services continually with sustainable high quality, and the ability to manage and maintain customer satisfaction and loyalty. The authors scrutinized sustainable quality from an e-services perspective.

Design/methodology/approach

Based on interview data, a theoretical model is developed. The model is examined empirically using exploratory factor analysis and structural equation modeling. As a sample, the authors chose one bank, with internal, e-services customers as a unit of analysis.

Findings

Results support a sustainable e-service quality model, confirming that it captures the effect of the internal domain (i.e. quality management system, business/ICT alignment, ICT capabilities, ICT service climate, and e-service quality), and predicts the external domain (satisfaction and loyalty).

Research limitations/implications

This study was conducted in one bank that is among the best in the country. This limitation implies a need for validation across varying contexts, markets, and countries.

Practical implications

Practitioners can deploy the model as a diagnostic tool for organizational root-cause analysis of reduced performance and decreased customer satisfaction. The model answers a question regarding unfulfilled expectations of many companies that implement quality management systems: Why did the system fail to improve organizational performance or service quality?

Originality/value

The result of this research is a sustainable e-service quality model. The model highlights relationships among factors, and provides a research foundation for elaboration in other contexts.

Details

Journal of Service Theory and Practice, vol. 25 no. 4
Type: Research Article
ISSN: 2055-6225

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Article
Publication date: 18 August 2021

Marios Stanitsas and Konstantinos Kirytopoulos

This study aims to investigate the underlying factors that give rise to the set of sustainability indicators which are used for the implementation of sustainable

Abstract

Purpose

This study aims to investigate the underlying factors that give rise to the set of sustainability indicators which are used for the implementation of sustainable construction projects and eventually the production of sustainable built assets.

Design/methodology/approach

To accomplish the purpose of this research, an online questionnaire survey was administered to a sample of 200 experts. By employing the statistical method of exploratory factor analysis (EFA), five distinct dimensions (factors) of stakeholders' attitudes were revealed.

Findings

The findings indicate that the sustainability indicators are based on five underlying factors, namely (1) sustainable competitiveness; (2) stakeholder engagement; (3) sustainable economic growth; (4) social sustainability; and (5) resource conservation and environmental policy.

Research limitations/implications

More studies would be welcome to verify the underlying factors revealed in this paper.

Practical implications

The knowledge of the underlying factors enables senior management to maintain a balance of choices during the project management (PM) phase in order to implement and deliver sustainable construction projects. Furthermore, the findings deepen the understanding toward sustainable PM practices by providing insights on its core attributes.

Originality/value

As a theoretical contribution to knowledge, this study enhances the body of knowledge by revealing the underlying factors that give rise to the predefined set of the 82 sustainability indicators which are used to enable sustainable construction projects. In practice, the findings aid senior management in adopting strategies that enhance the delivery of sustainable construction projects.

Details

Built Environment Project and Asset Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2044-124X

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Book part
Publication date: 14 May 2018

Edyta Rudawska, Ewa Frąckiewicz and Małgorzata Wiścicka-Fernando

Adopting the concept of sustainable development is connected with the necessity of redefining marketing strategies and, as a consequence, should also be reflected in the…

Abstract

Adopting the concept of sustainable development is connected with the necessity of redefining marketing strategies and, as a consequence, should also be reflected in the policies adopted for the individual tools. In this chapter, the sustainability marketing mix is considered with regard to five instruments: product, price, place, promotion and people (5P). The aim of the chapter is to investigate the current state of knowledge in this matter as well as the scope for the implementation of the sustainability marketing concept in small and medium-sized enterprises (SME) in the food and drink sector from an international perspective. The international approach has been adopted to try and find out whether in more highly developed countries sustainability marketing activities are comprehensive and include all the marketing tools; and, on the other hand, whether in less-developed markets sustainability marketing activities are limited to the tools for which the concept of sustainable development can theoretically be implemented the most easily, namely, promotional activities and those targeted at a company’s own employees.

Each of the analysed instruments was described from two angles: in terms of the results obtained for the whole research sample, indicating the countries whose respondents had the highest and lowest values for the specific variables defining each marketing mix instrument and in terms of a comparison of two groups of countries, indicating similarities and differences in the opinions of managers on the use of marketing mix instruments in a sustainable way. The chapter concludes with the results obtained through factor analysis, which made it possible to identify the ways in which SME managers in the food and drink sector define the individual sustainability marketing tools.

Details

The Sustainable Marketing Concept in European SMEs
Type: Book
ISBN: 978-1-78754-039-2

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Article
Publication date: 2 June 2020

Farhan Muhammad Muneeb, Amir Karbassi Yazdi, P. Wanke, Cao Yiyin and Muhammad Chughtai

This study focuses on the Critical Success Factors (CSF) for developing sustainable entrepreneurship in the Pakistani telecommunication industry. Despite the efforts made…

Abstract

Purpose

This study focuses on the Critical Success Factors (CSF) for developing sustainable entrepreneurship in the Pakistani telecommunication industry. Despite the efforts made by governments and stakeholders to stimulate sustainable entrepreneurship initiatives, contributions in the telecommunications sector are lacking. Therefore, this study has the major objective of identifying a transformation path for these firms. This is done by providing a theoretical framework for sustainable entrepreneurship in the telecommunications industry, focusing on managerial and operational practices that should be modified according to a set of CSFs identified by experts in Pakistani firms.

Design/methodology/approach

This article proposes a novel Multiple Attribute Decision Making (MADM) approach based on Grey Systems Theory (GST) and Best-Worst Method (BWM) while unveiling endogenous relationships among current managerial/operational practices and the CSFs for sustainable entrepreneurship in the telecommunications industry.

Findings

CSFs for achieving sustainable entrepreneurship in the Pakistani telecommunications industry were found to rely on a tripod, based on effectiveness, transparency, and accountability that are embedded within the ambit of managerial and operational practices, such as focusing and reducing digital illiteracy, targeting poor communities, helping the young in structuring start-ups.

Originality/value

This article contributes to the MADM research stream by proposing a novel use of the BWM technique based on GST to promote sustainable entrepreneurship CSFs in Pakistani telecommunications firms.

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Article
Publication date: 2 September 2019

Terence Y.M. Lam

Outsourcing architectural and engineering services is a trend for public-sector construction projects. This study aims to examine what tender selection criteria should be…

Abstract

Purpose

Outsourcing architectural and engineering services is a trend for public-sector construction projects. This study aims to examine what tender selection criteria should be considered when assessing the performance outcomes of consultants in relation to sustainable design, construction and management of buildings within the context of property and facilities management of existing building portfolios.

Design/methodology/approach

Combined qualitative-quantitative methods are adopted to examine the causal relationship between sustainable performance outcomes and influencing factors, using primary data collected from the estate offices of the UK universities, which form a unique public sector. The performance factors identified form the basis of selection criteria.

Findings

The qualitative multiple-case interviews identify economic, environmental, social and functional sustainability measures as the attributes of performance outcome. The quantitative hierarchical regression analysis generalises that sustainable performance outcomes can be significantly influenced by task and contextual performance factors.

Research limitations/implications

The scope of the study is limited to university estates. Further research should be conducted on other property and facilities management and construction-related organisations so that the sustainable procurement approach developed by this research can become more robust and applicable to the wider public sector.

Practical implications

At the tender stage, estate managers should adopt a sustainable procurement approach for selection of construction consultants: focussing on the significant task performance (project staff and execution approach) and contextual performance (collaborative consultant frameworks) influencing factors to optimise the project sustainability outcomes in relation to economic, environmental, social and functional values.

Originality/value

The sustainable procurement approach developed by this research benefits property and facilities management, as well as construction disciplines within the wider public sector, thus contributing to the government construction policy on promoting sustainability to the built environment.

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Article
Publication date: 6 July 2015

Joanne Meehan and David J Bryde

The purpose of this paper is to report on a field-level examination of the adoption of sustainable procurement in social housing. It explores the role of regulation and…

Abstract

Purpose

The purpose of this paper is to report on a field-level examination of the adoption of sustainable procurement in social housing. It explores the role of regulation and procurement consortia in sustainable procurement.

Design/methodology/approach

The study employs a case study of the UK social housing sector and uses an online survey (n=116) of UK Housing Associations. Factor analysis identifies three parsimonious dimensions of sustainable procurement. Attitudinal data are analysed to explore the field-level adoption of sustainable procurement and the role of consortia.

Findings

The results delineate sustainable procurement activities into three factors; direction setting, supplier-centric assurance and local socially oriented supply. High yet sup-optimal levels of sustainable procurement activity are revealed. Prevailing attitudes identify positive commitments to sustainable procurement at individual, organisational and sector levels. The value of network collaboration is identified. Tenants as critical stakeholders do not prioritise sustainable procurement creating challenge for inclusivity. Regulators are seen to a have low level of sustainable procurement knowledge and procurement consortia a high perceived knowledge.

Research limitations/implications

Results provide insight into the effect of sustainable procurement policy, the role of regulators and network structures and consortia, raising issues around legitimacy, coopetition, stakeholder engagement, performance measurement, and functional/sectoral maturity.

Social implications

The identification of the potential exclusion of tenants in sustainability debates is particularly significant to deliver social value.

Originality/value

The relative newness of the social housing sector and its quasi-public sector status provides an original contribution to the consortia and sustainable procurement literatures.

Details

International Journal of Operations & Production Management, vol. 35 no. 7
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 16 July 2019

Rohit Agrawal and Vinodh S.

The purpose of this study is to develop a structural model based on total interpretive structural modelling (TISM) approach for analysis of factors influencing sustainable

Abstract

Purpose

The purpose of this study is to develop a structural model based on total interpretive structural modelling (TISM) approach for analysis of factors influencing sustainable additive manufacturing (AM).

Design/methodology/approach

A total of 20 factors influencing sustainable AM are identified on the basis of literature review. Appropriate inputs from experts are obtained and TISM model is developed. Also, cross-impact Matrix multiplication applied to classification (MICMAC) analysis is carried out to categorize the factors.

Findings

Based on TISM model, “Flexibility in manufacturing”, “Time to develop new product” and “Local availability of technology” are found to be the dominant factors. MICMAC analysis indicates that 10 factors belong to driving and 10 factors belong to dependent category.

Research limitations/implications

In the present study, 20 factors have been considered. In future, additional factors can be considered to deal with technological advancements.

Practical implications

The conduct of the study will enable AM experts to systematically analyze the factors influencing sustainable AM.

Originality/value

The development of structural model for analysis of factors influencing sustainable AM manufacturing is the original contribution of authors.

Details

Rapid Prototyping Journal, vol. 25 no. 7
Type: Research Article
ISSN: 1355-2546

Keywords

Content available
Article
Publication date: 4 October 2019

Michael C. Ottenbacher, Graciela Kuechle, Robert James Harrington and Woo-Hyuk Kim

The purpose of this paper is to investigate the effect of consumer sustainability attitudes and quick service restaurants (QSRs) practices along with the willingness of…

Abstract

Purpose

The purpose of this paper is to investigate the effect of consumer sustainability attitudes and quick service restaurants (QSRs) practices along with the willingness of consumers to pay a premium for sustainability efforts.

Design/methodology/approach

A random sample of QSR customers in Germany resulted in 428 completed surveys. First, common factor analysis was conducted to assess the summated scales related to the sustainable behavior of customers, the importance attached by them to the different dimensions of sustainability and the extent to which customers perceive that QSR implement such practices. Second, the effect of these summated scales on the willingness to pay a premium (WTPP) for sustainability practices were assessed by means of a logistic regression.

Findings

The findings indicated that WTPP for sustainability efforts is primarily driven by internal beliefs and behaviors of consumers themselves rather than actions by QSR firms. Furthermore, when comparing five major QSRs, QSR brands did not appear to create a strong point of differentiation in their sustainability practices in the minds of frequent QSR consumers in the context of this study.

Practical implications

Implications of these results suggest that a growing number of consumers place high importance on sustainability and engage in personal sustainability practices that impact behaviors such as QSR selection and a WTPP for QSR brands and products that are perceived as implementing sustainable practices.

Originality/value

This paper addresses a gap by assessing drivers of willingness of QSR customers to pay a premium for sustainable practices and if QSR brands sustainability practices differ in the minds of consumers.

Details

International Hospitality Review, vol. 33 no. 2
Type: Research Article
ISSN: 2516-8142

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Article
Publication date: 17 May 2019

Edyta Rudawska

The paper aims to make a contribution by providing a comprehensive understanding of the scope of the implementation of sustainable marketing tools in SMEs operating in the…

Abstract

Purpose

The paper aims to make a contribution by providing a comprehensive understanding of the scope of the implementation of sustainable marketing tools in SMEs operating in the food and drink industry in Europe. The focus will be put on the identification of differences between companies operating in business-to-business (B2B) and business-to-customer (B2C) context.

Design/methodology/approach

The empirical basis is a survey of 770 European SMEs, of which 369 operate in Western European countries (including UK, Germany and Spain) and 401 in Central and Eastern Europe (including Poland, Croatia and Russia). The respondents in the particular countries were stratified according to company size, measured by the number of employees. The research covered 316 micro companies, 5 small companies and 209 medium ones. The questionnaire was completed by the managing directors of the enterprises (CEOs) or heads of the marketing departments (CMOs). The research was conducted between April 2016 and January 2017. An in-depth analysis of the findings helped to identify differences between the two groups of SMEs, i.e. operating in the B2B and B2C context, in terms of the extent of sustainable marketing implementation. The non-parametric U Mann–Whitney test was used to examine the significance of the differences between the two groups of companies.

Findings

The research results suggest that both groups of B2B and B2C companies implement sustainable marketing tools to some extent. However, in most cases, B2B organizations do it to a significantly greater extent. Nevertheless, these activities relate mainly to those tools, which are directly visible to customers, both institutional and individual, such as packaging, product ingredients or certificates. To a lesser extent, they involve marketing activities of an internal nature, such as production process and the level of energy, water or resources used.

Originality/value

To the best knowledge of the author, this is the first empirical research study on the implementation of the sustainable marketing concept in SMEs operating in European countries. The study is a comparative analysis of the phenomenon between B2B and B2C companies, which has not been previously researched.

Details

Journal of Business & Industrial Marketing, vol. 34 no. 4
Type: Research Article
ISSN: 0885-8624

Keywords

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