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Teacher effectiveness has been a matter of concern not only for the parents and students but also for the policy makers, researchers, and educationists. Drawing from the “self-efficacy” theory (Bandura, 1977), the purpose of this paper is to explore the relationship between teacher self-efficacy and teacher effectiveness. In addition, it explores the role of collaboration among teachers and principal leadership in explaining the above relationship.

Data were collected from 575 secondary school teachers and 6,020 students representing grade 6-12th from 25 privately owned schools in India. Teacher self-efficacy, collaboration and principal leadership were reported by the teachers whereas effectiveness of each teacher was captured from around ten students each who were taught by the corresponding teacher. Data were analyzed using SEM-PLS.

Results confirmed a positive association between teacher self-efficacy and the three dimensions of teacher effectiveness, namely, teacher’s delivery of course information, teacher’s role in facilitating teacher-student interactions, and teacher’s role in regulating students’ learning. Results also confirmed that both collaboration and principal leadership are positively related to teacher self-efficacy.

The results of the study indicate that schools need to focus on enhancing self-efficacy of their teachers and give importance to teacher collaboration and principal leadership in order to improve their effectiveness in terms of delivery of instruction, teacher-student interactions, and regulating student learning.

The present study is based on two samples from two occupational groups (one among medical representatives in pharmaceutical industry and other among frontline employees in hospitality industry). The study found support for the moderation effect of perceived organizational support (POS) on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. In addition, the purpose of this paper is to examine the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship. The study concludes with the contributions to the literature and to the practice.

Following the survey research method the study collected the data from two occupational groups.

The study found support for the moderation effect of POS on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships.

The study argued the negative effects of dissonance can be minimized if the organization can take actions to ensure employees perceive the organization as supportive.

Based on two studies on different occupational groups, the purpose of this paper is to examine the relationship between perceived organizational support (POS) and different forms of emotional labor. Drawing from social identity theory, the present study extends the social exchange theory to provide an alternate explanation to the above relationships.

The survey design following questionnaire in English language was physically administered among medical sales employees and subsequently among employees in the hospitality industry.

The study found that POS is positively related to deep acting and negatively related to surface acting. The study further found that organizational identification mediates the relationship between POS and deep acting where as there was no mediation effect of organizational identification on the relationship between POS and surface acting.

The research relies on a cross-sectional design with a single source of data collected from two sources at different time periods.

With the emergence of service economy there is an increasing emphasis on the performance of emotional labor. The present study suggests that organizations need to focus on organizational practices as employees’ perception of organizational support is related to the way they express their emotions during customer interactions. The finding of the study suggests that on what the organizations should do to motivate employees to perform expected emotional labor.

The literature is relatively silent on the relationship between POS and different forms of emotional labor. The present study adds to the existing body of knowledge by explaining POS as an important antecedent of emotional labor. Further, the study contributes by exploring the mediation effect of organizational identification on the relationship between POS and different forms of emotional labor.

The purpose of this paper is to explore the process in which the software engineering students construct their professional identities.

The study followed the qualitative method using grounded theory methodology to examine the process of identity construction. Data were collected from final year software engineering students in an iterative manner.

Based on the present study, the study argues that entry-level identities of students are modified and adjusted in response to their experience of identity violations over the course of their academic program. These violations were caused by their unmet expectations from the academic program. The magnitude of these violations is influenced by their perceived value derived from the training they were receiving.

This paper explains the process of “identity morphing” as a mechanism by which students resolve the conflict/violation of their identities. The emergence and adaptation of different types of identities were examined. This study can be extended to the employees of IT organizations to draw a holistic picture.

The understanding of identity morphing process might enable organizations to enrich their interaction with their employees and thus provide avenues to improve their work-related outcomes.

Previous studies have explored professional identity construction among individuals. However, how software professionals construct their professional identity, during their education years, is relatively unexplored. The present study asserts that professional identities are formed among the students even before they join the organization.

In order to enhance the performance of R&D in manufacturing organizations, the R&D managers need to identify the internal as well as the external factors that affect the R&D performance of manufacturing organizations in India. They need to understand the inter‐dependencies of these factors. This paper seeks to identify the critical success factors for R&D in Indian manufacturing firms.

There may be a number of factors that are critical for achieving acceptable R&D performance and these factors have been identified by a number of instruments or means, such as questionnaire surveys, brainstorming, and consolidation by Principal Component Analysis (PCA). A total of 14 factors have been identified by using principal component analysis and finally we have developed a structure of interrelationship among the identified critical success factors using an interpretive structural model.

The results show that R&D vision and direction and R&D oriented culture are the most important critical success factors (CSFs) and they have a great influence on the other CSFs. Though R&D vision and direction and R&D oriented culture are the short‐term objectives, Indian manufacturing firms should be equipped with proper R&D management strategy to achieve the long‐term objectives, such as achievement of revenue and profitability within a quick time frame.

Although R&D managers of Indian manufacturing firms are aware of various critical success factors, a systematic approach is required for identifying them, and as these factors may have complex interrelations between them for analyzing R&D performance in a manufacturing firm, it is essential that such an approach is in place. The hierarchy based ISM further defines those factors which are really critical and need more focus on the root causes of the success. In addition to that, the proposed ISM model acts as a good guideline in order to improve the performance of the manufacturing R&D organizations in India.

The paper provides an interpretive structural model to develop a map of the complex relationships and magnitude among identified critical success factors.