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Article
Publication date: 10 February 2022

Basel Hammoda and Susanne Durst

Knowledge is a critical factor for health-care organizations’ sustainability in today’s hyperconnected and technology reliant environment, which presents additional…

Abstract

Purpose

Knowledge is a critical factor for health-care organizations’ sustainability in today’s hyperconnected and technology reliant environment, which presents additional challenges and responsibilities for managing knowledge and its risks in medical practices. This paper aims at developing a taxonomy of knowledge risks (KR) within a health-care context, with relevant descriptions and discussion of their possible impact on health-care organizations.

Design/methodology/approach

As KRs have not been discussed yet within a health-care context, the authors reviewed relevant literature on KRs and challenges to knowledge practices in general contexts and in other industries. In addition, the authors reviewed literature on knowledge management (KM) in health care. The authors synthesized their findings and combined it with authors’ insights based on their experience in the health-care and KM fields to develop the taxonomy of KR, with contextual explanations and expounded on their potential effects on health-care organizations.

Findings

The authors propose and explain 25 types of KRs in health-care organizations and organized them into three categories: human, operational and technology.

Practical implications

Proper identification of clinical and administrative KRs plays a critical role in their effective management and remediation, thus improving the quality of care, promoting efficiency savings and ensuring health-care organizations’ sustainability. This paper will raise the awareness of KR among health-care professionals and offer researchers solid ground for more rigorous research in the field of KR and their management, within the health-care context in specific.

Originality/value

To the best of the authors’ knowledge, this paper is the first to comprehensively discuss issues of KRs within a health-care context.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 4 February 2020

Muhammad Saleem Sumbal, Eric Tsui, Susanne Durst, Muhammad Shujahat, Irfan Irfan and Syed Muhammad Ali

The purpose of this study is to develop a conceptual framework on knowledge loss in a manufacturing sector based on three aspects: likelihood of knowledge loss, critical…

Abstract

Purpose

The purpose of this study is to develop a conceptual framework on knowledge loss in a manufacturing sector based on three aspects: likelihood of knowledge loss, critical areas of knowledge loss and relevance of each of these knowledge areas in terms of utilization and alignment with organizational goals and strategy. Such a conceptual framework can be helpful to the practicing managers in understanding the types of knowledge that is lost of a given departing employee and thus deciding on a measure to retain the critical employees or capture their knowledge before they leave.

Design/methodology/approach

Using a case study approach, data has been collected from a multinational battery manufacturing company based in Hong Kong. Semi-structured interviews have been conducted and analyzed through CAQDAS ATLAS.ti to generate the themes which were then used to develop the conceptual framework.

Findings

The findings revealed that the likelihood factors of knowledge loss in the manufacturing sector include layoffs, retirement, immigration and job change. The critical areas of knowledge loss comprise the knowledge of relationships and networks, especially with the customers and suppliers, the technical knowledge (battery and process technology) and knowledge of management, among others. The relevance of each of these knowledge areas needs to be determined through proper analysis whether these knowledge areas are needed in future projects, up to date and aligned with organizational goals and strategy along with other factors.

Research limitations/implications

Using the developed conceptual framework, managers and executives can identify critical employees in the manufacturing sector and accordingly take some appropriate measures to retain their knowledge. Caution should be taken while applying the findings of this study in other industries and context.

Originality/value

This paper is an attempt to reduce the dearth of empirical studies by exploring knowledge retention in the manufacturing sector, especially in the development of proper conceptual frameworks to assess the potential knowledge loss of employees.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 50 no. 4
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 14 September 2018

Susanne Durst, Birgitta Lindvall and Guido Bruns

This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a…

Abstract

Purpose

This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case study conducted in a Swedish municipality.

Design/methodology/approach

A single case study was conducted in a Swedish municipality involving two offices. Data were collected through an online survey, group interviews and group exercises involving members of the offices who represented different functions, roles and age groups.

Findings

The findings underline the need for a systematic approach to KRM for being in a position to continuously deliver the municipality’s products and services, specifically against the knowledge challenges ahead. In addition, the authors identified a number of internal and external factors that are challenging KRM.

Research limitations/implications

Data were collected from a single case study, to generalize the findings future research should study additional local governments.

Practical implications

A holistic KRM framework is proposed intended to help managers tackle present and future challenges in the public sector.

Originality/value

The study contributes to the underdeveloped field of KRM by providing insights into KRM and KRM-related activities found in a Swedish municipality.

Details

Journal of Knowledge Management, vol. 24 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 28 December 2021

M. Saleem Ullah Khan Sumbal, Irfan Irfan, Susanne Durst, Umar Farooq Sahibzada, Muhammad Adnan Waseem and Eric Tsui

The purpose of this article is to investigate how organization retain the knowledge of Contract Workforce (CWF) and to understand the associated challenges in this regard.

Abstract

Purpose

The purpose of this article is to investigate how organization retain the knowledge of Contract Workforce (CWF) and to understand the associated challenges in this regard.

Design/methodology/approach

Adopting an inductive approach, 15 semi-structured interviews were conducted with senior managers, project heads and consultants working in leading oil and gas companies across eight countries (USA, Australia, UAE, KSA, Pakistan, UK, Thailand and Russia). Thematic analysis was carried out to analyze the data collected.

Findings

CWF appears to be a significant source of knowledge attrition and even knowledge loss in the oil and gas sector. There are various risks associated with hiring of CWF, such as hallowing of organizational memory, repeated training of contractors, no knowledge base, workforce shortage among others which can impede the knowledge retention capability of O&G companies in the context of contract workforce. Various knowledge retention strategies for CWF have been revealed, however, there is interplay of various factors such as proportion of CWF deployed, proper resource utilization, cross-functional multi-level teams' involvement and strength of transactional ties. Maintaining strong relationships (Transactional ties) is crucial to maintain a virtual organizational memory (partial knowledge retention) and to follow a adopting a rehired when required policy.

Originality/value

The knowledge retention issue in the context of CWF has not be addressed in past researches. This article attempts to fill this gap.

Details

Kybernetes, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 14 May 2018

Susanne Durst and Pietro Evangelista

This paper aims to explore knowledge management (KM) practices implemented by third-party logistics service companies (3PLs) and the main barriers slowing down the…

Abstract

Purpose

This paper aims to explore knowledge management (KM) practices implemented by third-party logistics service companies (3PLs) and the main barriers slowing down the adoption of such practices.

Design/methodology/approach

The methodological approach used in this paper is based on a multiple case study analysis involving a set of 3PLs operating in Italy and Sweden. The empirical analysis has explored the KM practices used by 3PLs and the main barrier hindering their adoption.

Findings

In spite of some adoption, the findings suggest that 3PLs are not sufficiently realizing the full potential of KM. The evidence also indicates that there is a link between the type of 3PL company (in terms of the breadth and complexity of the services supplied) and the sophistication of KM tools adopted.

Research limitations/implications

From a research point of view, further research should focus on the validation of the link between the number and sophistication of KM tools used and the breadth of services supplied. Further research should also focus on exploring how KM can support 3PL companies in enhancing their performance.

Practical implications

From a practical point of view, the findings may help the management of 3PL companies to take a more strategic approach to KM and thus its contribution to the firms’ overall goals. Additionally, it is critical to conduct a careful analysis of current and future KM needs to identify the most suitable KM solutions linked to the specific characteristics of the business in which 3PLs operate.

Originality/value

This study provides fresh insights into the adoption of KM practices in logistics service organizations. The findings advance the limited body of knowledge regarding this topic and contribute to the further development of the study of KM.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 48 no. 2
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 27 June 2020

Serdal Temel and Susanne Durst

The purpose of this conceptual paper is to name and categorize risks related to emerging technological innovations and to propose a number of countermeasures. The emphasis…

Abstract

Purpose

The purpose of this conceptual paper is to name and categorize risks related to emerging technological innovations and to propose a number of countermeasures. The emphasis is placed on knowledge risks that are grouped under human, organizational and technological spheres and are presented from a small business perspective.

Design/methodology/approach

The presented paper takes into account the prior literature and the authors’ thoughts and experiences to identify potential knowledge risks and countermeasures.

Findings

Having a better overview of possible knowledge risks that may emerge in conjunction with the adoption and application of emerging technological innovations can help small businesses to better assess these new developments and their possible upsides and downsides. The proposed risks and countermeasures can also help policymakers as well as other organizations working for or together with smaller businesses to help them maintain and even increase their competitiveness.

Practical implications

Different implications are suggested for not only managers and employees in small businesses but also other stakeholders working for or with small businesses.

Originality/value

To the best of the authors’ knowledge, this paper is the first one that focuses on how small businesses can improve their decision-making regarding the adoption of new emerging technological innovation from a knowledge risk perspective.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 51 no. 4
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 14 January 2019

Susanne Durst

This paper aims to review research on the topic of knowledge risks to establish the current body of knowledge and, on this basis, to suggest some promising avenues for…

Abstract

Purpose

This paper aims to review research on the topic of knowledge risks to establish the current body of knowledge and, on this basis, to suggest some promising avenues for future research.

Design/methodology/approach

This study consists of a systematic review of 52 refereed articles on knowledge risks.

Findings

The findings contribute to a more holistic view of the topic and related aspects and, thus, complement the study of knowledge management. Additionally, a number of research questions are proposed, aimed at guiding and informing future research activities.

Research limitations/implications

This study may not have enabled a complete coverage of all articles in the field of knowledge risks. Yet, based on the chosen research methodology, it seems reasonable to assume that the review process covered a large share of studies available.

Originality/value

To the best of the author’s knowledge, no systematic literature review on knowledge risks and related issues has previously been published in academic journals.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 49 no. 1
Type: Research Article
ISSN: 2059-5891

Keywords

Open Access
Article
Publication date: 30 December 2021

Susanne Durst

This essay aims to draw attention to the idea of a new research approach to knowledge management (KM) labelled responsible KM (rKM) as a possible answer to not only…

Abstract

Purpose

This essay aims to draw attention to the idea of a new research approach to knowledge management (KM) labelled responsible KM (rKM) as a possible answer to not only address the consequences of the pandemic but also other present and upcoming societal challenges.

Design/methodology/approach

This essay has been prepared by a KM researcher who shares their own personal views and opinion regarding past and current societal developments and based on that offers a potentially new KM direction.

Findings

Switching the focus to rKM may help address current and upcoming social challenges that can only be addressed jointly by the global community and which would also involve a new consideration of the “knowledge” resource.

Originality/value

The essay proposes a new alternative approach to KM called rKM that is based on ideas that to the author’s knowledge have not been discussed in this way in the contemporary literature on KM.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 5 February 2020

Ingi Runar Edvardsson, Guðmundur Kristján Óskarsson and Susanne Durst

This paper aims to present findings on outsourcing practices in small service firms in Iceland, where the prime focus is on knowledge-intensive service firms.

Abstract

Purpose

This paper aims to present findings on outsourcing practices in small service firms in Iceland, where the prime focus is on knowledge-intensive service firms.

Design/methodology/approach

To gain information on the scope and reason for outsourcing, telephone and online surveys were used. In total, 802 firms participated in the surveys, which were conducted in the period 2009-2018.

Findings

The results show that knowledge-intensive firms outsource far more than other service firms and are also more likely to have an outsourcing strategy. The grounds for increased outsourcing are cost reduction and strategic reasons, such as a focus on core competency and the search for external knowledge. In comparison with other firms, knowledge-intensive firms are increasingly outsourcing cleaning, security services, canteen and transportation, IT processes, human resource management, training and consulting. Additionally, managers of these firms select suppliers more on the basis of cost and quality. They also realize more cost savings as a consequence of outsourcing. Outsourcing had a very limited effect on employment in the firms, while cost reduction was achieved in 48.3 per cent of the firms involved.

Research limitations/implications

The findings are in line with the resource-based theory and, interestingly, this is not limited to knowledge-based firms, but to a large portion of service firms as well.

Originality/value

This is the first in-depth study on outsourcing patterns in knowledge-intensive firms, which uses theoretical classification in empirical analysis.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 51 no. 1
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 21 September 2020

Muhammad Shujahat, Minhong Wang, Murad Ali, Anum Bibi, Shahid Razzaq and Susanne Durst

The high turnover rate of knowledge workers presents a challenge to both organizational and personal knowledge management. Although personal knowledge management plays an…

Abstract

Purpose

The high turnover rate of knowledge workers presents a challenge to both organizational and personal knowledge management. Although personal knowledge management plays an important role in organizational knowledge management, empirical research on the practices for its application is underdeveloped. This study aims to examine the role of idiosyncratic job-design practices (i.e. job definition, job autonomy, innovation as a job requirement and lifelong learning orientation) in cultivating personal knowledge management among knowledge workers in organizations, to increase their productivity and safeguard the organization against knowledge loss arising from knowledge workers’ interfirm mobility.

Design/methodology/approach

Data were collected from 221 knowledge workers pursuing various knowledge-intensive jobs through a questionnaire survey and were analysed using partial least squares modelling.

Findings

The results demonstrated that three job-design practices (job definition, innovation as a job requirement and lifelong learning orientation) have a positive impact on personal knowledge management among knowledge workers and thus improve their productivity. However, job autonomy can affect personal knowledge management negatively.

Research limitations/implications

The findings are confined to a specific context and should be replicated across different contexts for better generalizability in future research.

Practical implications

Organizational managers should pay attention to (re)designing knowledge-intensive jobs to cultivate personal knowledge management by clearly outlining job responsibilities, offering opportunities to add relevant job activities and drop irrelevant ones, and making innovation and lifelong learning a formal job requirement. In addition, job autonomy should be judiciously provided along with sufficient social and network support to avoid lost opportunities in knowledge creation and sharing, and should be linked to job responsibilities and performance appraisals to avoid negative effects.

Originality/value

The high turnover rate of knowledge workers presents a challenge to both organizational and personal knowledge management. This study contributes to the literature by addressing the research gap in two aspects. Firstly, based on Drucker’s theory, this study identifies four idiosyncratic job-design practices (job definition, job autonomy, innovation as a job requirement and lifelong learning orientation) that reflect the distinctive characteristics of knowledge-intensive work. Secondly, this study examines whether and how these practices can cultivate personal knowledge management among knowledge workers, which can support their productivity.

Details

Journal of Knowledge Management, vol. 25 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

1 – 10 of 41