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The Ministry of Agriculture, Fisheries and Food funded a two‐year project on “Constraints on freedom of dietary choice and their implications for the adoption and maintenance of healthy diets”. Part of this work included a study on the impact of changing income on dietary patterns, food intake and food preferences. Results suggest that alterations in food choices relevant to health promotion occur in people who have experienced a change in income although further study is necessary to explore the longer‐term results of these actions.

Explains how companies such as Milliken, have turned their minds to quality. Discusses how the inability to change basic assumptions guiding a company, helps explain why so many quality initiatives fail. Asserts the mindset challenge is to shift the focus of change from the manipulation of systems and structures to seeing the world from the customer′s perspective, and implementing programmes to meet these new requirements. Describes one organization that is meeting the challenge and how the company has changed. Concludes that everyone working for the company understands that their success in business depends on totally satisfying the customers.

Reviews the strengths and weaknesses of quality control, quality assurance, total quality control and total quality management and shows how you can choose the quality management style which best fits your organisation′s needs. Compares approaches to quality management and articulates the differences between total quality management and the rest of the field. Argues that the choice of QM should fit an organization′s business strategy. Contends quality is a strategic issue, central to which is the management of change, which requires a diagnosis of where the organization is now. Suggests managers should look at what competitive advantage a particular approach will deliver for their organization and not at what has been delivered to other organizations.

This article draws on the experience of conducting an effectiveness review of community responses to drug concerns and supplementary interviews with key informants. Despite accessing nearly 300 publications relating to initiatives, there is a paucity of published evaluative evidence. The literature does provide a greater amount of information about initiatives that are delivered into the community as opposed to initiated by the community. Community‐led responses have taken a number of approaches. To assess the current evidence on ‘what works?’ we have defined community responses to drug problems under five banners: self‐help groups; parents' groups, residents' groups, community development groups and diversionary activity groups for ease of discussion. There are a number of commonly identified elements that exist in successful and sustainable initiatives which are discussed.

Describes a research study implementing TQM in the employment services using it on an organisation‐wide basis, for internal as well as external customers. Suggests a customer profile model. Asserts that the implementation has produced astonishing results and that, by recognising service providers as experts with intimate knowledge of their customers, TQM enables them to contribute directly to the improvement of the quality of their service provision.

The authors have constructed a model which breaks down customer contact in consuming a service into six steps: search, arrival, pre‐contact, contact, withdrawal, follow‐up. They argue that this “journey” should be mapped out by service organisations and the key points carefully managed.

This article focuses on self‐reported child neglect and abuse in residential drug treatment drawing on data from clients in Scotland collected 1996‐1999. The authors' findings suggest that the prevalence of childhood abuse histories are higher in female drug users than male drug users but argues that diversity of abuse experiences in drug users negate broad treatment plans for those traumatised by such experiences.

Purpose – To examine corporate social responsibility in cyberspace within the context of the experience of Google Corporation in China in order to provide greater understanding of the complexities that corporations encounter when operating across cyber borders.Design/methodology/approach – The research is grounded in the theoretical debate: The Internet as democratic and universal space versus the Internet as autocratic and sovereign space. Historical analysis is drawn from the case of Google Corporation in China.Findings – Freedom in cyberspace is more likely to be advanced universally with a collective commitment to corporate social responsibility in the information technology sector.Research limitations/implications – The study provides insights into the appropriate balance between the ethical responsibilities of the firm and its need to compete and survive in the highly competitive information age.Originality/value of chapter – The case of Google Corporation in China offers a venue for further discussion on the ethical role of transnational information technology corporations and their improvements in fostering human rights and free enterprise in cyberspace.

Can one describe the ‘natural’ process of pregnancy as ‘harm’, even when negligently brought about? What does that harm consist of? Offering a contextual analysis of the English judiciary's characterisation of wrongful pregnancy, this paper demonstrates from a feminist perspective that the current construction of pregnancy as a ‘personal injury’ is deeply problematic. Forwarding an alternative account, this paper argues for law to embrace a richer notion of autonomy that will better resonate with women's diverse experiences of reproduction, and articulate the importance of autonomy in the reproductive domain: notably, women gaining control over their moral, relational and social lives.