Search results
1 – 2 of 2Ruman Thapa, Niranjan Devkota, Krishna Dhakal, Vaibhav Puri, Surendra Mahato and Udaya Raj Paudel
Obtaining building permit certificate is an essential component of construction endeavors, but it can be cumbersome sometimes. The process is frequently beset with obstacles…
Abstract
Purpose
Obtaining building permit certificate is an essential component of construction endeavors, but it can be cumbersome sometimes. The process is frequently beset with obstacles, including bureaucratic impediments, red-tapism, prolonged authorization protocols and insufficient inter-agency collaboration which result in project timeline extension, cost escalation and applicant dissatisfaction. Therefore, this study aims to examine customer satisfaction with the assessment of building construction permit certificates in Lalitpur, Nepal.
Design/methodology/approach
Following the notion of evaluation model theory, this study adopts an explanatory research design to determine the causal relationship between latent and observed variables. People who have recently completed the construction of their building and those people whose construction work is pending make up the population for the study. A total of 198 samples were collected by following the convenience sampling method from Lalitpur, Nepal. The primary data are collected by using the structured questionnaire with the interview process where the data are statistically evaluated using descriptive and inferential analysis using the KOBO toolbox, SPSS and AMOS. The connection between variables was examined using structural equation modeling (SEM).
Findings
Results indicate that the negligence of the employees, the attitude of the employees, the need for additional costs and the hiring of the agent are the most significant obstacles encountered by customers during the process of getting construction permit. Regarding the whole assessment system, the general population expresses displeasure. SEM results indicate that environment and quality are significantly related to customer satisfaction.
Originality/value
This paper's novelty lies in its Nepal-specific inquiry into the relationship between building permit acquisition procedures and customer contentment. The study provides a distinctive viewpoint on this context by combining evaluation model theory and SEM. The localized approach emphasizes the importance of customized strategies to improve customer satisfaction, adding to the current literature on the subject. The study's use of SEM as a quantitative analysis tool enhances its methodological rigor. This interdisciplinary research offers valuable insights for academics, practitioners and policymakers in Nepal and contributes to the wider field of construction and customer satisfaction.
Details
Keywords
Smriti Prasad and Manesh Choubey
Our paper empirically evaluates the impact of livelihood training programmes on entrepreneurial skills of the women Self-Help Group (SHG) members.
Abstract
Purpose
Our paper empirically evaluates the impact of livelihood training programmes on entrepreneurial skills of the women Self-Help Group (SHG) members.
Design/methodology/approach
The study is based on primary data collected from a sample of 416 SHG women of Sikkim, India, using a multi-stage cluster sampling. A multiple linear regression model is used to assess the impact of training participation on entrepreneurial skill. We correct for the potential self-selection bias associated with training participation using Propensity Score Matching (PSM) method and estimate the Average Treatment effect on the Treated (ATT) using 1:1 Nearest neighbour matching without replacement (caliper = 0.06) and full matching algorithm. The robustness of the result is validated using Rosenbaum bounds sensitivity analysis.
Findings
The findings suggest a significant and positive relation between livelihood training programme participation and entrepreneurial skills of the SHG members which relates to Human Capital Theory.
Originality/value
Our paper contributes to the existing literature by empirically evaluating the impact of livelihood training on entrepreneurial skills of the SHG members. Further, our study not only corrects the problem of self-selection bias associated with training participation but also studies the influence of unobserved confounders on the estimated results ensuring generalisability of the findings. Additionally, the study is conducted across all four districts of Sikkim, a north-eastern state of India which has received less academic attention in the context of SHGs and its activities.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-01-2024-0100
Details