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The purpose of this paper is to discuss the development of high‐tech industry and the dynamics of technological learning, innovation, entrepreneurship in China through the telecom‐equipment industry.

The paper derives a number of research propositions from the literature and then uses four case studies to show how domestic firms narrow their technological gap in different stages of catch‐up and how these firms have been influenced by their innovation capabilities to catch up to the multinationals.

The major findings of the paper may be summarized as follows. First, the innovation capability and self‐developed technologies have been the key to leading domestic firms in catching‐up with the MNCs. Second, leading domestic firms mainly depend on in‐house R&D development, supplemented with external alliance to build their innovation capability. Third, there are two different catching‐up patterns in China's telecom‐equipment industry. One is “path‐following” catching‐up in global system for mobile communication driven by using new technology in low‐end market. The other is “leapfrogging” catching‐up in the development of phone digital switches and China's own 3G standard (time division – synchronous code division multiple access). However, it seems that the leapfrogging strategy will meet more challenges and problems than the path‐following strategy.

Based on the previous researches about technological learning, innovation and catch‐up in the newly industrializing economies, the paper provides a comprehensive elaboration in Chinese telecommunication industry by using case study approach in an original way.

The purpose of this paper is to describe, as a case study, the recent developments in high‐speed rail (HSR) technological development and economic and business development in China.

The authors use a descriptive case study design examining the factors behind the importation of foreign HSR technology and its development within the Chinese context. Various secondary sourced data are used to build the case that educational development in transportation technologies and strategic focus at the national level have created the ability to pursue the development and creation of a national strategic competency in HSR technology for the Chinese.

The authors find that a major factor behind HSR development in China appears to be the result of a need for the Chinese Government to build the competencies of strategic technologies at the national level. Given present usage levels of HSR, the internal development of HSR systems is not justified by the economic rationales of cheaper and more efficient transportation for the Chinese. However, the case does point out the importance of technological leapfrogging (or “hopping” over the competition, to use the analogy in the title). It is apparent in the case that Chinese engineering has advanced in such a way that it is not inconceivable that China may lead advanced technological state‐of‐the‐art designs in the near future. This building of national core competencies appears to be related to the increase in world‐class educational efforts. As such, the authors argue that the Chinese efforts in HSR are now described by fact‐based education and derivational innovation practices as illustrated in the staged model of innovation by Johnson and Weiss.

The case study is one of the first published in the academic management literature. It demonstrates the process of development of HSR in China and provides preliminary evidence of the importance of the educational and innovation practices in China on the development of an indigenous technological industry in the country.

The purpose of this article is to integrate existing theoretical explanations for innovation diffusion across the disciplines of marketing, innovation and sociology research.

Literature reviews and historical case analysis were used to support an integrative model.

Innovation diffusion is affected by technological, social and learning “conditions” while operating in the contextual “domain” of the individual, community or market/industry.

The model is drawn from new product development and marketing theory. Both fields are dominated by the assumption that users adopt new technology to maximise their utility. Also, the model does not integrate the overlapping effects of the different contexts and domains.

The article provides a sound model for orienting new product development strategy, since it may reduce the risk of low and slow user adoption of radical innovations due, for instance, to their technological, social, and cognitive differences with former products. A second critical managerial implication is that technological, social and learning conditions clearly have an effect on marketing actions and competitive strategies.

The article provides a literature review of resistance to technology adoption through a multidisciplinary lens.

The purpose of this paper is to examine, through the lenses of the Fourth Industrial Revolution, the imperative of curricular re-structuring in maritime education and training (MET) and the use of market needs analysis to prevent misalignment between training and ultimate job market need.

Peer-reviewed material was analyzed, and this examination was undertaken by looking at the literature on curriculum design, curriculum planning and curriculum evaluation. Attention was then given as to how these elements of curriculum should be applied to the discipline of MET and its didactics. This was twinned with an examination of the industry needs met by the delivery of the MET content.

The study found that the MET sector must respond to change to remain relevant and viable. This imperative of evolution in response to change is equally a truism for the business of shipping (to include the merchant marine industry, cruise tourism and hospitality) as it is for the business of higher education (HE), specifically MET.

The review saw where in 2017 the President of Rolls Royce Marine declared that “Autonomous shipping is the future of the maritime industry”. With this innovation, market needs for skills will shift from the able-bodied seafarer to a robust knowledge base in cyber-physical systems (CPSs). Just as the internet transformed how humans interact with one another, CPSs will transform how we interact with the physical world around us. This reality will necessitate change in instruction, curriculum planning and outcome in MET.

Many educational institutions which are stuck in traditional didactics are on the cusp of closure because technology-enhanced learning has overtaken and outstripped the old ways. Indeed, technology and innovation are sounding the death knell for traditional didactics in MET.

The paper examines the discipline of MET as unique and robust area of specialized HE. MET focuses on the equipping of the human element in shipping. It is the engine behind a multi-billion-dollar industry that is driven by the global trade that is facilitated by ships and ports. This trade extends to the maritime tourism and hospitality business. This paper is of value to maritime educators and trainers in the cruise and hospitality industry. Herein is the significance of this review.

Robotic Process Automation (RPA) is a digital transformation tool that demonstrated tremendous growth in research output as well as its application in the past decade. This study attempts to identify essential research gaps and proposes future research agendas in the field by analyzing publishing trends, major stakeholders (authors, countries, affiliations, journals), key clusters and evolving themes by mapping the most recent research (2016–2022) in the field.

Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) was used to retrieve a total of 244 publications from the Web of Science (WOS) database for this analysis. The study then uses the open-source R program bibliometrix to conduct bibliometric analysis. A variety of tools and methods including collaboration network, word dynamics, co-occurrence network, thematic map and strategy map were utilized.

The analysis reveals the most influential stakeholders (country: the USA, author: Arai K, affiliation: Christ Deemed University), main clusters of intellectual structure (process mining, digital transformation, blockchain, information systems) and the evolution of themes (model innovation, artificial intelligence, big-data, design science and user acceptance) in the subject.

This study uses bibliometric analysis to provide a comprehensive overview of RPA literature which unravels the conceptual structure of the stream and proposes a research agenda for the future. Based on the growth of themes and the strategy map, this study may assist entrepreneurs and practitioners in determining field priorities for strategizing process innovation.

The various quality improvement (QI) frameworks and maturity models described in the health services literature consider some aspects of QI while excluding others. This paper aims to present a concerted attempt to create a quality improvement maturity model (QIMM) derived from holistic principles underlying the successful implementation of system-wide QI programmes.

A hybrid methodology involving a systematic review (Phase 1) of over 270 empirical research articles and books developed the basis for the proposed QIMM. It was followed by expert interviews to refine the core constructs and ground the proposed QIMM in contemporary QI practice (Phase 2). The experts included academics in two academic conferences and 59 QI managers from the New Zealand health-care system. In-depth interviews were conducted with QI managers to ascertain their views on the QIMM and its applicability in their respective health organisations (HOs).

The QIMM consists of four dimensions of organisational maturity, namely, strategic, process, supply chain and philosophical maturity. These dimensions progress through six stages, namely, identification, ad-hoc, formal, process-driven, optimised enterprise and finally a way of life. The application of the QIMM by the QI managers revealed that the scope of QI and the breadth of the principles adopted by the QI managers and their HOs in New Zealand is limited.

The importance of QI in health systems cannot be overstated. The proposed QIMM can help HOs diagnose their current state and provide a guide to action achieving a desirable state of quality improvement maturity. This QIMM avoids reliance on any single QI methodology. HOs – using the QIMM – should retain full control over the process of selecting any QI methodology or may even cherry-pick principles to suit their needs as long as they understand and appreciate the true nature and scope of quality overstated. The proposed QIMM can help HOs diagnose their current state and provide a guide to action achieving a desirable state of quality improvement maturity. This QIMM avoids reliance on any single QI methodology. HOs – using the QIMM – should retain full control over the process of selecting any QI methodology or may even cherry-pick principles to suit their needs as long as they understand and appreciate the true nature and scope of quality.

This paper contributes new knowledge by presenting a maturity model with an integrated set of quality principles for HOs and their extended supply networks.

The purpose of the present article is to highlight the role of Artificial Intelligence (AI) and Robotics in the tourism industry. The various technologies being integrated to improve the service and customer experience in tourism. The expected changes and challenges in tourism in the future are focused in this paper.

A systematic study on the emerging technologies of AI and Robotics applied in the tourism sector is presented in the form of a viewpoint.

AI certainly enhances tourism experiential services however cannot surpass the human touch which is an essential determinant of experiential tourism. AI acts as an effective complementary dimension to the future of tourism. With the emergence of artificial travel intelligence, it is simpler to make travel arrangements. AI offers travel services that are automated, customized and insightful. AI allows travelers to learn about their behaviors, interests to inclinations and provide a personalized experience. Gone are the days to consult a travel agent, meet him physically and indulge in an endless chain of troubling phone calls to inquire about travel arrangements.

Tourism marketing to see a positive and improved change that will enhance the tourists’ overall experience due to the application of AI and Robotics. New emerging technologies like chatbots, virtual reality, language translators, etc. can be effectively applied in Travel, Tourism & Hospitality industry.

The present viewpoint discusses the application and role of AI and Robotics with the help of relevant industry examples and theory. The present paper highlights the different technologies being used and will be used in the future.

This purpose of this paper it to examine the historical forces shaping the new paradigm and the possible directions in which the new commercial Internet might evolve.

The Internet is undergoing a major paradigm shift. The factors influencing this shift, the commercial models that are emerging, and the resulting constraints that accompany these models are deeply rooted in the history of the Internet.

The Internet has been the incubator for new network technologies, far surpassing the expectations of worldwide network suppliers. Its growth has been the steepest shortly after new technology has been deployed and new applications executed. Two basic reasons underlie the Internet's success: the Internet satisfies the needs of its users and its technologies were developed by solving real problems.

The Internet is unique, and concepts cannot be readily borrowed from other business situations and applied to the Internet without risking adverse consequences on its effectiveness and utility. The key issues of the commercial Internet's future, such as management of the boundaries between networks, the establishment of an environment that fosters continued rapid technological progress, and the “carrots‐and‐sticks” imposed by the funding sources will be critical factors in its success.

The purpose of this study is to examine how technology overload (system feature, information, and communication overload) influences salespeople’s role stress (role conflict and role ambiguity), effort to use technology and performance. This research examines whether these relationships are linear or quadratic. It also examines the moderating effect of salespeople’s technology self-efficacy.

Salespeople at a national company providing services to small and medium companies were surveyed via an online instrument to measure key constructs and control variables. Over 200 usable responses resulted; structural equation model was used to analyze the data.

Results show that dimensions of technology overload had linear and/or quadratic relationships with role stress, effort to use technology and performance. Salesperson’s technology self-efficacy moderated the relationship between technology overload, effort to use the technology and performance.

The benefits from new technology are not always linear. Managers should regulate the timing of technology improvements, as well as the availability of information, communication and system features, to reduce role stress and enhance efforts to use technologies.

Drawing on the job demand and resource model, this research demonstrates that technology used as a job resource will aid the salesperson and company; however, when technology overload exists, it becomes a job demand with the potential to enhance role stress and decrease salesperson performance.