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Teachers play a vital role in the structure of their classrooms. Part of this structure is having a clear understanding of the importance of not only supporting their students, but also the teacher assistants/support staff with whom they collaborate. Providing teacher assistants/support staff with guidance, information on student needs and classroom structures, team-building strategies, training, and supervision sets the stage for a positive climate for collaboration, teamwork, and learning. Consequently, teachers should be proactive and diligent to ensure high-quality training and supervision for teacher assistants/support staff, as this will have a direct impact on the services and learning opportunities being provided to the students.

Several years ago, North Carolina State (NC State) University Libraries technical services department, Acquisitions & Discovery (A&D), merged acquisitions, cataloging, and electronic resources management functions and staff. One intended outcome for the merger included integrating and distributing electronic resources management across all staff positions whereby staff would be trained to manage a larger portion of the life cycle for print and electronic resources. The benefits of a life cycle approach for both print and electronic resources included better staff understanding of resources; staff ownership of packages; and improved staff follow-through, consistency, and ability to troubleshoot. Key positions were reimagined to support this effort. This included the creation of a staff package manager role in the serials unit to provide oversight of e-journal packages, distribute work to staff, and create and maintain an information dashboard (the Electronic Resources Hub) for staff as well as for other stakeholder departments across the libraries. The monographs unit has recently adopted a similar integrated approach to manage NC State's growing collection of e-books. This chapter will outline A&D implementation of two package management models, one for serials and one for monographs; describe the associated tools and technologies used for support; and discuss lessons learned. Benefits will be discussed to illustrate how other libraries might transform their electronic resource management operations by using a package management strategy.

This is a case study on the opportunities provided by Open Source library systems and the experience of delivering these systems through a shared service.

This chapter derives from desk research, interviews, and direct involvement in the project. The format is a case study, setting out a detailed timeline of events with information that can be applied in other settings.

This chapter presents reflections on the value and limitations of collaboration amongst libraries and librarians on an innovative approach to library systems and technologies. It also presents reflections on lessons learned from the processes and detailed discussion of the success factors for shared services and the reasons why such initiatives may not result in the outcomes predicted at the start.

Libraries and IT services considering Open Source and shared service approaches to provision will find material in this study useful when planning their projects.

The nature of collaboration and collaborative working is studied and observations made about the way that outcomes cannot always be predicted or controlled. In a genuine collaboration, the outcome is determined by the interactions between the partners and is unique to the specifics of that collaboration.

The case study derives from interviews, written material and direct observation not generally in the public domain, providing a strong insider’s view of the activity.

Increasing numbers of support staff are employed in schools to provide services for students identified as requiring extra support. The roles of these staff have changed as a result of a variety of factors, foremost the increased inclusion of students with disabilities in mainstream settings. Compounding this increase is a re-evaluation of roles of staff in schools, shortages of qualified special education teachers, an increasing requirement of teachers to complete large quantities of administrative tasks, including paperwork (Lee, 2003), and the use of support staff, particularly teacher assistants (TAs) to relieve some of the work of teachers (Webster et al., 2010). This chapter will examine these factors and explore the resulting changes in roles and considerations for teachers when working with support staff.

Planning for transition to a new educational setting, such as changing grades or moving from primary to high school, is important for all students but particularly for those who may require additional support for their individual needs. Research shows that transition planning and implementation for students with disability are best supported through collaboration and information sharing among all stakeholders. In Australia, the Disability Standards for Education (DSE) (2005) mandate consultation between education providers, students with disability, and their carers as part of the process of enrollment so that reasonable adjustments to support a student's progress can be identified and implemented. This chapter reports on two innovative approaches to the organization of transition and support systems for students with disability. The findings reveal that effective transition “doesn't just happen” and that school leaders need to establish effective mechanisms for consultation and collaboration.

The following is an introductory profile of the fastest growing firms over the three-year period of the study listed by corporate reputation ranking order. The business activities in which the firms are engaged are outlined to provide background information for the reader.

To examine the use of student workers in libraries, and to outline how a student worker training program can be designed and implemented. A review of published works (1978–2014), which aims to provide information on training and using student workers for more advanced tasks. A description of the history of student workers in the reference department of the Earl K. Long Library, along with a detailed account of the training used to transform the Student Reference Assistant positions. Finally, a survey sent electronically to all Louisiana academic libraries to gather information on how other libraries use student workers. Many libraries rely on student workers for staff-level tasks. Libraries can use student workers to fill in staffing gaps, to a certain extent, as long as a proper training program is implemented. Research was limited to Louisiana academic libraries, so it is not a comprehensive view of student workers throughout the country. While there were a good number of respondents, the survey was not answered by representatives of each Louisiana academic library. A broader study of how student workers are used in libraries should be conducted in the future. Many libraries still rely on staff to do everything. This chapter will provide libraries with options for using student workers in more advanced ways. It also offers key guidelines to follow when forming a training program. Most research in this area focuses on training or assessing student workers and not on finding ways to use them to fill in staffing gaps.

Small branch libraries are found in many academic institutions. The purpose of this study was to look at specific aspects of management of these branches and in particular the librarians in these branches from an organizational perspective. The organizational structure and support for branches and librarians was looked at in two institutions, Lund University in Sweden, and Cape Peninsula University of Technology in South Africa. An analysis was made through observation, documentary analysis and semi-structured interviews with affected staff at both institutions, and the input compared to determine commonalities as well as differences. The small branch academic librarian is a vital part of the organizational landscape. Although needing strong support from the central organization in terms of mentoring and staff development, they provide a unique contribution to the profession as a whole as they fill the role of specialist generalist – a breed of librarian capable of working with the specialist in their own field, but at the same time covering all the specialized fields that users would expect in an academic library. Although a lot has been written about centralization and decentralization and the subsequent place of small branch libraries, the actual role of the librarians as a unique one within academic institutions has not been highlighted in the literature. This study aims to highlight this and assist libraries in assessing and improving the working relationship between the central organization and the small branch librarians.

This chapter reports on teachers’ views working with support staff to include students with disabilities in Australian schools. To ensure students with disabilities are engaging in educational activities best suited to their needs it is imperative that the classroom teacher is at the forefront of the student’s education. In order for teachers to achieve inclusive practices they need to be confident in their capabilities. Research by Boyle, Topping, Jindal-Snape, and Norwich (2011) identified that teachers viewed the support of their ‘peers and colleagues’ (p. 178) as being the most important aspect in assisting them to gain an understanding of working with students with disabilities. Therefore, it is beneficial to identify the efficacy of the interactions between teachers and others to ensure inclusion is successful.