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Information and communications technology (ICT) offers enormous opportunities for individuals, businesses and society. The application of ICT is equally important to economic and non-economic activities. Researchers have increasingly focused on the adoption and use of ICT by small and medium enterprises (SMEs) as the economic development of a country is largely dependent on them. Following the success of ICT utilisation in SMEs in developed countries, many developing countries are looking to utilise the potential of the technology to develop SMEs. Past studies have shown that the contribution of ICT to the performance of SMEs is not clear and certain. Thus, it is crucial to determine the effectiveness of ICT in generating firm performance since this has implications for SMEs’ expenditure on the technology. This research examines the diffusion of ICT among SMEs with respect to the typical stages from innovation adoption to post-adoption, by analysing the actual usage of ICT and value creation. The mediating effects of integration and utilisation on SME performance are also studied. Grounded in the innovation diffusion literature, institutional theory and resource-based theory, this study has developed a comprehensive integrated research model focused on the research objectives. Following a positivist research paradigm, this study employs a mixed-method research approach. A preliminary conceptual framework is developed through an extensive literature review and is refined by results from an in-depth field study. During the field study, a total of 11 SME owners or decision-makers were interviewed. The recorded interviews were transcribed and analysed using NVivo 10 to refine the model to develop the research hypotheses. The final research model is composed of 30 first-order and five higher-order constructs which involve both reflective and formative measures. Partial least squares-based structural equation modelling (PLS-SEM) is employed to test the theoretical model with a cross-sectional data set of 282 SMEs in Bangladesh. Survey data were collected using a structured questionnaire issued to SMEs selected by applying a stratified random sampling technique. The structural equation modelling utilises a two-step procedure of data analysis. Prior to estimating the structural model, the measurement model is examined for construct validity of the study variables (i.e. convergent and discriminant validity).

The estimates show cognitive evaluation as an important antecedent for expectation which is shaped primarily by the entrepreneurs’ beliefs (perception) and also influenced by the owners’ innovativeness and culture. Culture further influences expectation. The study finds that facilitating condition, environmental pressure and country readiness are important antecedents of expectation and ICT use. The results also reveal that integration and the degree of ICT utilisation significantly affect SMEs’ performance. Surprisingly, the findings do not reveal any significant impact of ICT usage on performance which apparently suggests the possibility of the ICT productivity paradox. However, the analysis finally proves the non-existence of the paradox by demonstrating the mediating role of ICT integration and degree of utilisation explain the influence of information technology (IT) usage on firm performance which is consistent with the resource-based theory. The results suggest that the use of ICT can enhance SMEs’ performance if the technology is integrated and properly utilised. SME owners or managers, interested stakeholders and policy makers may follow the study’s outcomes and focus on ICT integration and degree of utilisation with a view to attaining superior organisational performance.

This study urges concerned business enterprises and government to look at the environmental and cultural factors with a view to achieving ICT usage success in terms of enhanced firm performance. In particular, improving organisational practices and procedures by eliminating the traditional power distance inside organisations and implementing necessary rules and regulations are important actions for managing environmental and cultural uncertainties. The application of a Bengali user interface may help to ensure the productivity of ICT use by SMEs in Bangladesh. Establishing a favourable national technology infrastructure and legal environment may contribute positively to improving the overall situation. This study also suggests some changes and modifications in the country’s existing policies and strategies. The government and policy makers should undertake mass promotional programs to disseminate information about the various uses of computers and their contribution in developing better organisational performance. Organising specialised training programs for SME capacity building may succeed in attaining the motivation for SMEs to use ICT. Ensuring easy access to the technology by providing loans, grants and subsidies is important. Various stakeholders, partners and related organisations should come forward to support government policies and priorities in order to ensure the productive use of ICT among SMEs which finally will help to foster Bangladesh’s economic development.

This study proposes targeted modernization of the Department of Defense (DoD's) Joint Forces Ammunition Logistics information system by implementing the optimized innovative information technology open architecture design and integrating Radio Frequency Identification Device data technologies and real-time optimization and control mechanisms as the critical technology components of the solution. The innovative information technology, which pursues the focused logistics, will be deployed in 36 months at the estimated cost of $568 million in constant dollars. We estimate that the Systems, Applications, Products (SAP)-based enterprise integration solution that the Army currently pursues will cost another $1.5 billion through the year 2014; however, it is unlikely to deliver the intended technical capabilities.

The purpose of this paper is to explore the joint effects of different types of IT resources and top management support. Especially, the authors attempt to mainly examine a negative synergy or substitution relationship between IT infrastructure resources and CEO support, and a positive synergy or complementary relationship between IT human resources and CEO support among the large-sized enterprises.

A research model that integrates IT infrastructure resources, IT human resources, CEO support and the degree of usage of IT for business objectives (i.e. IT business spanning capability) is developed. Based on a sample of 112 large-sized enterprises, partial least squares is used to analyze the research model.

Whereas the positive moderating role of CEO support in the effectiveness of IT human resources is insignificant, CEO support and IT infrastructure resources have a substitution relationship in predicting IT business spanning capability. Furthermore, the results can explain under which conditions IT infrastructure resources insignificantly or significantly affect IT business spanning capability in large-sized enterprises. Specially, IT infrastructure resources significantly affect IT business spanning capability only when CEO support is low. Thus, in the presence of high CEO support, IT executives in large-sized enterprises should prioritize developing highly effective IT resources, such as IT human resources.

This paper highlights the joint effects of two critical IT resource types (i.e. IT infrastructure and IT human resources) and CEO support in the IT assimilation process among the large-sized enterprises, ultimately contributing to information systems theories and practices.

Information infrastructures can enable or constrain how companies pursue their visions of sustainability reporting and help address the urgent need to understand how corporate activity affects sustainability outcomes and how socio-ecological challenges affect corporate activity. The paper examines the relationship between sustainability reporting information infrastructures and sustainability reporting practice.

The paper mobilises a socio-technical perspective and the conception of infrastructure, the socio-technical arrangement of technical artifacts and social routines, to engage with a qualitative dataset comprised of interview and documentary evidence on the development and construction of sustainability reporting information.

The results detail how sustainability reporting information infrastructures are used by companies and depict the difficulties faced in generating reliable sustainability data. The findings illustrate the challenges and measures undertaken by entities to embed automation and integration, and to enhance sustainability data quality. The findings provide insight into how infrastructures constrain and support sustainability reporting practices.

The paper explains how infrastructures shape sustainability reporting practices, and how infrastructures are shaped by regulatory demands and costs. Companies have developed “uneven” infrastructures supporting legislative requirements, whilst infrastructures supporting non-legislative sustainability reporting remain underdeveloped. Consequently, infrastructures supporting specific legislation have developed along unitary pathways and are often poorly integrated with infrastructures supporting other sustainability reporting areas. Infrastructures developed around legislative requirements are not necessarily constrained by financial reporting norms and do not preclude specific sustainability reporting visions. On the contrary, due to regulation, infrastructure supporting disclosures that offer an “inside out” perspective on sustainability reporting is often comparatively well developed.

Health tourism is a relatively new branch of international tourism that has developed more rapidly than other tourism sectors in recent years. This study aimed to investigate the effect of government supports on health tourism development by considering the mediating role of internal and external infrastructures.

The study population consisted of all experts of two hospitals in Iran, which are frequently visited by foreign tourists (N = 151). A questionnaire, developed by combining standard and researcher-made questionnaires, was used to collect the data. The confirmatory factor analysis (CFA) model was developed in SmartPLS 3 to test the hypotheses.

The main hypothesis test results indicated that government supports positively affect the development of health tourism. Internal and external infrastructures were also found to mediate the relationship between government supports and health tourism development. In addition, the sub-hypothesis test results showed that internal and external infrastructures are positively affected by government supports, which puts forth the development of health tourism. As the results explained, the most important aspects of internal infrastructures affected by government support were health service quality, cost of health services and applying advanced medical technologies, respectively. Also, different aspects of external infrastructures affected by government supports are as follows: economic, infrastructures and cultural factors.

This study is the first of its kind to examine the impact of both medical and non-medical factors on health tourism and signifies the crucial role of governments in the development of health tourism.

The purpose of this paper is to assess the severity of social and economic impact of floods on the communities and industries with respect to their reliance on the flood impacted critical infrastructure. This paper illustrates a severity assessment tool to determine the reduced serviceability level of critical infrastructure after a disaster, how the change in serviceability impacts activities of associated communities and industries, and the resulting social and economic impact.

The results presented in this paper are a part of a larger research designed to develop a decision support system for disaster impact mitigation. This research evaluated the impact of floods as a natural hazard on infrastructure and the related industries and communities in terms of criticality and vulnerability of infrastructure and the severity of social and economic impact if the critical infrastructure were to be affected. The overall research focused on the 2008 Midwest floods for the required data collection (including the cities of Cedar Rapids, Iowa, Terre Haute, Indiana, St Louis, Missouri, Gulfport and Des Plaines, Illinois). Relevant data were collected through questionnaire surveys, personal interviews, and site visits.

The data collected through this research highlighted the importance of relationship between infrastructure, communities and industries with respect to technical, social and economic aspects. While the overall research resulted in a Decision Support System with three modules, to assess criticality, vulnerability and severity, this paper only elaborates the Severity Assessment Tool (SAT). Serviceability of an infrastructure plays an important role in post disaster recovery and response. Reduction in the serviceability of an infrastructure also affects the functionality of the activities that depend on the affected infrastructure resulting in social and economic impact. The tool presented in this paper determines the severity of social and economic impact by evaluating the reduction in the functionality of the affected activities.

The model (SAT) presented in this paper determines the social and economic impact on communities and industries due to natural disaster when the serviceability of disaster impacted critical infrastructure is impaired. This tool can be effectively used by city managers as well as emergency planners for industries and communities in developing mitigation strategies based on the severity of social and economic impact due to the affected critical infrastructure. The results would also help the decision makers in arriving at more effective investment decisions to repair/rehabilitate certain critical infrastructure.

The presence of digital learning space is widely seen as there is an active engagement between educators and learners. However, the challenge raised mainly amidst the pandemic age, which is potentially leading to the interference on the active engagement in education process. The necessary act to have a critical response from the student’s feedback towards the online learning services should be taken into consideration in ensuring the continuance of teacher education in enabling to grab the potential chance to advance the assessment of strategic approach in online learning. This paper aims to examine the digital access during the pandemic age through elaborating the extensive value of better learning service or adaptation for the online learning achievement amidst the pandemic age.

This study is conducted with a qualitative approach through the particular method of data collection, namely, structured interview. This qualitative approach was selected to enable obtaining the richness of information and related data. The insightful feedback will be coming from 27 higher education learners.

The finding revealed that better design of achievement pathway on the digital access could be enhanced in supporting the online learning performance through the online services. The main point refers to look into detail about digital online infrastructure insufficiency for online access support and improvements on digital online infrastructure for accessibility of learning service. The main occupations are clearly pointed in the following phase. Those are empowering digital access for learning service support and enhancing digital-adaptation for online learning achievement.

This study is supposed to contribute in assisting the value contribution with an extensive point to continue the digital access during pandemic age through the adaptation empowerment of higher learner’s online learning services.

The purpose of this paper is to describe the design and implementation of policies, digital infrastructures and hands-on support for eResearch at the University of Göttingen. Core elements of this activity are to provide support for research data management to researchers of all disciplines and to coordinate on-campus activities. These activities are actively aligned with disciplinary, national and international policies and e-infrastructures.

The process of setting up and implementing an institutional data policy and its necessary communications and workflows are described and analysed. A first assessment of service development and uptake is provided in the area of embedded research data support.

A coordination unit for eResearch brings together knowledge about methods and tools that are otherwise scattered across disciplinary units. This provides a framework for policy implementation and improves the quality of institutional research environments.

The study provides information about an institutional implementation strategy for infrastructure and services related to research data. The lessons learned allow insights into current challenges and work ahead.

With a cross-cutting, “horizontal” approach, in the Göttingen eResearch Alliance, two research-orientated infrastructure providers, a library and an IT service, combine their services and expertise to develop an eResearch service and support portfolio for the Göttingen Campus.

The focus of this chapter is assessment of effectiveness of support infrastructure for technology-based businesses. The chapter aims to examine the effects of physical infrastructure including incubators and science parks on the level of innovation activity and performance of new technology-based firms. It reviews evidence from Western countries comparing various assessments of the impact of science parks on the firms. The chapter is set to examine the development of the science park movement in Russia; it explores the empirical evidence from a case-study university in an attempt to analyse the shortcomings in present state of the support infrastructure in Russia from point of view of technology-based companies.

DRIVER embodies a bold vision – that of worldwide networks of scientific data repositories. This paper seeks to examine the aims of the European Union funded project, to explore the development of a distributed infrastructure that enables enhanced interoperability of data, resulting in a global knowledge infrastructure supporting the scholarly communication of the future.

The primary objective of DRIVER was to establish a flexible, robust, and scalable infrastructure for all European and world‐wide digital repositories, managing scientific information in an open access model increasingly demanded by researchers, funding organisations and other stakeholders. Adopting a result‐driven approach, activities focused on the expansion of the content base with high quality research outputs, including textual research papers, data sets and other scholarly publications.

The release of the D‐NET v1.0 open source software proved a successful basis for a distributed service‐oriented architecture, enabling enhanced interoperability of data and service‐providers, and offering wide‐ranging functionality including search; recommendation; collection building, and personal profiling as innovative tools for repository managers. In addition, it was found that in building a robust network of voluntary content providers, known as the DRIVER Confederation, the infrastructure came to support a durable organisational structure, now formally constituted as the Confederation of Open Access Repositories (COAR). The international repository organisation enables further collaboration between research communities in a co‐ordinated network comprising a growing number of institutional repositories, national federations and research institutions and data aggregators.

The development of COAR is the extension of the EU‐based infrastructure to global research communities in China, India, Africa and Latin America, deploying a vigorous awareness and advocacy programme. Evolving from the DRIVER Confederation, COAR aims to provide an ongoing support service for repository managers, in a dynamic set of guidelines aimed at data interoperability, and to provide the strategic support required to implement new forms of scholarly communication. These issues are addressed in terms of technical infrastructure developments but will focus on strategic issues of policy development, improved services and additional functionality offered to the scholarly community.

This paper outlines DRIVER's unique response to the changing global information environment. Concepts of strategic international collaboration are pursued in COAR, based on the scientific and technical collaboration achieved in DRIVER. The paper addresses significant repository development goals that currently challenge repository managers, librarians, scholars and funders and that indicate the future of Open Access publication – in the ultimate goal of a global and interactive representation of human knowledge.