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Article
Publication date: 11 February 2021

Masoud Rahiminezhad Galankashi and Farimah Mokhatab Rafiei

This study provides a systematic review on performance measurement of supply chains from a financial perspective.

Abstract

Purpose

This study provides a systematic review on performance measurement of supply chains from a financial perspective.

Design/methodology/approach

This study systematically reviews the financial performance measures of supply chains. More specifically, this research reviews a total of 100 papers published in more than 50 peer-reviewed journals. The reviewed papers are categorized into three major areas of engineering, business and management. Additionally, the papers are investigated based on country, journal frequency, applied methods, publication date and research type (application or developmental).

Findings

According to the obtained results, cost, return on assets (ROA), sales, asset turnover, return on investment (ROI), market share, inventory turnover, profit margin, revenue growth, economic value added (EVA) and cash-to-cash cycle are the most common metrics of financial performance measurement. Next, a framework is developed based on different categories of performance measurement and decision levels of the supply chain. Finally, some research directions are suggested to be further investigated by other scholars.

Originality/value

Although available studies on supply chain performance measurement are very vast and comprehensive, the majority of the studies have neglected to highlight the importance of financial measures. In other words, with the advent of nonfinancial measures, however, the majority of supply chain managers still prefer to consider financial issues in their performance assessment process.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 16 April 2020

Hella Abidi, Sander de Leeuw and Wout Dullaert

We examine how design and implementation practices for supply chain performance management that have proven successful in commercial organisations apply to humanitarian…

Abstract

Purpose

We examine how design and implementation practices for supply chain performance management that have proven successful in commercial organisations apply to humanitarian organisations (HOs) to guide the process of designing and implementing performance management in humanitarian organisations.

Design/methodology/approach

We identify from the literature ten successful practices regarding the design and implementation of supply chain performance management in commercial businesses. We apply these, using action research over a four-year period, at Médecins sans Frontières (MSF) Belgium and draw conclusions from this.

Findings

We find that tools and techniques, such as workshops and technical sheets, are essential in designing and implementing supply chain performance measurement projects at HOs. Furthermore, making a link to an IT project is crucial when implementing performance measurement systems at HOs. Overall, our case study shows that performance management practices used in business can be applied and are relevant for humanitarian supply chains.

Originality/value

Previous research has argued that there are few empirical studies in the domain of performance management at humanitarian organisations. To the best of our knowledge, this paper is the first to provide a longitudinal understanding of the design and implementation of supply chain performance measurement at HOs.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 10 no. 2
Type: Research Article
ISSN: 2042-6747

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Article
Publication date: 14 September 2015

Philip Beske-Janssen, Matthew Phillip Johnson and Stefan Schaltegger

The purpose of this paper is to systematically review the academic literature on sustainability performance measurement for sustainable supply chain management (SSCM…

Abstract

Purpose

The purpose of this paper is to systematically review the academic literature on sustainability performance measurement for sustainable supply chain management (SSCM) published over the past 20 years. The development and current state of instruments, concepts and systems to measure and manage sustainability performance are examined and research gaps are identified.

Design/methodology/approach

A systematic literature review is conducted spanning two decades of publications in peer-reviewed academic journals. The publications are analyzed with regard to frequency and bibliometrical metrics and research content.

Findings

The research examines the development of the field over 20 years, which has witnessed a steep rise in related publications only for the past five years, indicating a late interest in the area compared to other sustainability topics. Social performance measures entered the discussion particularly late, whereas economic and environmental measurement almost exclusively dominated the field for the first few years.

Research limitations/implications

The authors identify research gaps and discuss future directions for research. The analysis shows how the research area develops from a topic dealt with by a small group of interested researchers into a broader research field acknowledged in the scientific community.

Practical implications

Findings underline the importance of measuring performance for sustainability management of supply chains. The review identifies what measurement and management tools are discussed in the literature over time.

Originality/value

This is the first literature review on sustainability performance measurement for SSCM summarizing the development over the time span of 20 years.

Details

Supply Chain Management: An International Journal, vol. 20 no. 6
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 25 January 2008

Benita M. Beamon and Burcu Balcik

The purpose of this paper is to compare performance measurement in the humanitarian relief chain with performance measurement in the commercial supply chain, develop…

Abstract

Purpose

The purpose of this paper is to compare performance measurement in the humanitarian relief chain with performance measurement in the commercial supply chain, develop performance metrics for the humanitarian relief chain, and present a framework that can be used as a basis for a performance measurement system in the relief sector.

Design/methodology/approach

The performance measurement analysis is developed through extensions on an existing performance measurement framework. Details regarding relief chain system were obtained through off‐site and on‐site interviews with relief professionals from World Vision International.

Findings

The paper finds that this work yielded: a comparison of performance measurement in the humanitarian relief chain with performance measurement in the commercial supply chain, new performance metrics for the humanitarian relief chain, and a performance measurement framework for the relief chain.

Research limitations/implications

The paper shows that future work includes performance measurement in community involvement and empowerment, performance measurement in community development, performance measurement in the combined relief and development mission, and understanding the role and impacts of cooperation and coordination in the relief chain.

Practical implications

This paper provides a practical procedure for developing effective performance measurement systems for relief logistics processes.

Originality/value

The paper presents to humanitarian relief professionals a new approach to performance measurement for relief logistics and to researchers in supply chain performance a comparison and contrast between performance measurement for relief and performance measurement in the commercial chain, new performance metrics for the relief chain, and implications for modern, quick‐response supply chains.

Details

International Journal of Public Sector Management, vol. 21 no. 1
Type: Research Article
ISSN: 0951-3558

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Article
Publication date: 20 January 2012

Maria Björklund, Uni Martinsen and Mats Abrahamsson

In response to increasing demands on improved environmental performance, companies need to develop their capabilities in assessing the environmental performance of their…

Abstract

Purpose

In response to increasing demands on improved environmental performance, companies need to develop their capabilities in assessing the environmental performance of their operations. Knowledge among practitioners as well as solid research results in this area is lacking. This paper aims to present a framework of dimensions, which are important to consider regarding environmental measurement in supply chain management. The paper also aims to present a practical example on how environmental performance measurements can be a success by applying these dimensions.

Design/methodology/approach

Literature regarding logistics management and performance measurement is coupled with theories regarding environmental logistics and green supply chain management. A framework is developed. A case study based on four actors in a reverse supply chain is used to illustrate the framework.

Findings

The paper outlines important aspects to consider in the design of environmental performance measurements in supply chain management and identifies shortcomings in existing research. The case presents successful examples of how environmental performance measurements can be applied across managerial levels as well as company borders in a supply chain.

Practical implications

The literature review shows shortcomings in the measuring tools applied today. The case provides examples of how these shortcomings can be addressed.

Originality/value

This paper addresses the intersection between environmental logistics and performance measurements. The case shows how environmental performance measurements can be applied over a single company's borders by including four different actors in the supply chain.

Details

Supply Chain Management: An International Journal, vol. 17 no. 1
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 1 August 2005

Aref A. Hervani, Marilyn M. Helms and Joseph Sarkis

To introduce and provide an overview of the various issues related to environmental (green) supply chain management performance measurement.

Abstract

Purpose

To introduce and provide an overview of the various issues related to environmental (green) supply chain management performance measurement.

Design/methodology/approach

The work relies on experiences, case studies and other literature related to performance measurement in environmental supply chains. It seeks to integrate works in supply chain management, environmental management, and performance management into one framework. A systems framework forms the discussion outline with a focus on controls/pressures, inputs, tools, and outputs as major categories for evaluation and review.

Findings

Provides an integrative framework for study, design and evaluation of green supply chain management performance tools. The findings also identify a number of issues that need to still be addressed.

Research limitations/implications

We have only one design of the issues in which numerous categorizations could be provided. There is limited research in this area and new and current models/developments can provide additional insight. Implications of the work is that these gaps exist and that significantly more work needs to be completed in this field.

Practical implications

A very useful source of information for practitioners that seek to implement these systems within and between organizations. Also, the paper provides numerous areas which researchers could complete additional research and develop research agendas.

Originality/value

This paper provides some of the very first insights into development of a green supply chain management performance measurement system. Typically performance measurement systems are internally and business focused, we expand on these issues by considering inter‐organizational and environmental issues within a business context.

Details

Benchmarking: An International Journal, vol. 12 no. 4
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 2 September 2014

Hella Abidi, Sander de Leeuw and Matthias Klumpp

This paper aims to identify the state of the art of performance measurement and management in humanitarian supply chains; to categorize performance measurement indicators…

Abstract

Purpose

This paper aims to identify the state of the art of performance measurement and management in humanitarian supply chains; to categorize performance measurement indicators in the five supply chain phases of Gunasekaran and Kobu (2007) and evaluate them based on the evaluation criteria of Caplice and Sheffi (1995); and to define gaps and challenges in this field and give insights for future research in this domain.

Design/methodology/approach

A literature review has been conducted using a structured method based on Denyer and Tranfield (2009) and Rousseau et al. (2008). The state of the art on humanitarian supply chain performance management with a focus on measurement frameworks and indicators and their applications in practice is classified in three categories. The first category is the definition and measurement of success in humanitarian supply chains. The second category is managing performance, which focuses on describing and analyzing the actual practice of managing performance. The third category shows the challenges in performance management that humanitarian supply chain actors deal with.

Findings

Findings reveal that performance measurement and management in humanitarian supply chains is still an open area of research, especially compared to the commercial supply chain sector. Furthermore, the research indicates that performance measurement and management in humanitarian supply chains has to be developed in support of the supply chain strategy. Based on the findings of the literature review on performance measurement and management in the commercial and humanitarian field, a first classification of 94 performance measurement indicators in humanitarian supply chains is presented. Furthermore, the paper shows key problems why performance measurement and management systems have not been widely developed and systematically implemented in humanitarian supply chains and are not part of the supply chain strategy. The authors propose performance measurement guidelines that include input and output criteria. They develop a research agenda that focuses on four research questions for designing, deploying and disseminating performance measurement and management in humanitarian supply chains.

Practical implications

The result helps the humanitarian supply chain community to conduct further research in this area and to develop performance measurement frameworks and indicators that suit humanitarian supply chains.

Originality/value

It is the first systematic approach to categorize research output regarding performance measurement and management in humanitarian supply chains. The paper shows the state of the art in performance measurement and management in humanitarian supply chains and develops a research agenda.

Details

Supply Chain Management: An International Journal, vol. 19 no. 5/6
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 6 May 2020

Guilherme Francisco Frederico, Jose Arturo Garza-Reyes, Anil Kumar and Vikas Kumar

The purpose of this paper is to present a theoretical approach based on the balanced scorecard (BSC) with regard to performance measurement – PM in supply chains for the…

Abstract

Purpose

The purpose of this paper is to present a theoretical approach based on the balanced scorecard (BSC) with regard to performance measurement – PM in supply chains for the Industry 4.0 era.

Design/methodology/approach

This paper combines the literature of PM and specifically the BSC with the literature related to the dimensions of supply chain in the context of Industry 4.0.

Findings

Dimensions extracted from the literature based on supply chains within the context of Industry 4.0 showed a strong alignment with the four perspectives of the BSC, which make it suitable to be considered as a performance measurement system (PMS) for supply chains in this new context.

Research limitations/implications

From theoretical perspective, this study contributes to the limited literature on PM for supply chains in Industry 4.0 era. The study proposes a supply chain 4.0 Scorecard and strongly support researchers to conduct future empirical researches in order to get a deeper understanding about PM in supply chains in the Industry 4.0 era. As limitations, the theoretical framework proposed needs further empirical research in other to validate it and obtain new insights over the investigation conducted and presented into this paper.

Practical implications

Practitioners can use this study as a guide to develop more effective performance measurement systems – PMSs in their organizations.

Originality/value

This research is unique as it addresses a significant knowledge gap related to PM in supply chains in the Industry 4.0 era. It brings a significant contribution in terms of understanding how to measure performance in supply chains in this new era.

Details

International Journal of Productivity and Performance Management, vol. 70 no. 4
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 16 March 2012

Amik Garg and S.G. Deshmukh

A number of approaches have been suggested in the literature for maintenance performance measurement, including use of the balanced scorecard (BSC). However, its…

Abstract

Purpose

A number of approaches have been suggested in the literature for maintenance performance measurement, including use of the balanced scorecard (BSC). However, its application towards assessing maintenance contribution to business objectives is limited. Currently, a framework integrating maintenance activities in a supply chain environment is lacking in the literature. The purpose of this paper is to develop a maintenance performance measurement framework using BSC for multi echelon repair inventory systems (MERIS) comprising of modular electronic equipment. The paper also suggests a large number of performance measures/indicators (PMs/PIs) pertaining to both maintenance and supply chain components including a few BSC implementation issues for such types of supply chains.

Design/methodology/approach

The paper analyses a base model of a large maintenance organization and after carrying out SWOT analysis, identifies strategic themes/objectives for performance measurement. Performance measures for various objectives are identified for MERIS and implementation strategy including cascading of BSC is suggested. The developed performance measurement model is also validated using an action research (AR) based approach.

Findings

A performance measurement system (PMS) for MERIS using BSC approach has been developed and an implementation strategy suggested. AR methodology is used for developing BSC for an organization using the selected performance measures. The importance of cause‐effect relationships between various performance objectives and measures is also established.

Research limitations/implications

Quantification of each of the developed PMs/PIs and establishing an effective information system for MERIS are the limitations of the present work and may be taken up for more research.

Practical implications

The paper will be useful for practitioners in the field of MERIS of electronic repairables wherein relevant PMs/PIs can be selected for implementation as per the requirement of the application.

Originality/value

The paper is of value by being original, as no work towards performance measurement of MERIS using BSC concept (as applicable for non‐profit organizations like military, government, NGOs etc) is reported in literature so far. The paper is relevant in this context and its contribution lies in the area of performance measurement.

Details

Journal of Modelling in Management, vol. 7 no. 1
Type: Research Article
ISSN: 1746-5664

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Article
Publication date: 16 April 2018

Andrea Tuni, Athanasios Rentizelas and Alex Duffy

The majority of the environmental impacts in a typical supply chain can arise beyond the focal firm boundaries. However, no standardised method to quantify these impacts…

Abstract

Purpose

The majority of the environmental impacts in a typical supply chain can arise beyond the focal firm boundaries. However, no standardised method to quantify these impacts at the supply chain level currently exists. The purpose of this paper is to identify the quantitative methods developed to measure the environmental performance of supply chains and evaluate their key features.

Design/methodology/approach

A systematic literature review is conducted at the intersection of performance measurement and green supply chain management (GSCM) fields, covering 78 publications in peer-reviewed academic journals. The literature is reviewed according to several perspectives, including the environmental aspects considered, the main purpose of measurement, model types and the extent of supply chain covered by performance measurements.

Findings

Adopted environmental metrics show a low degree of standardisation and focus on natural resources, energy and emissions to air. The visibility and traceability of environmental aspects are still limited; the assessment of environmental impacts does not span in most cases beyond the direct business partners of the focal firms. A trade-off was observed between the range of environmental aspects and the extent of the supply chain considered with no method suitable for a holistic evaluation of the environmental supply chain performance identified. Three major streams of research developing in the field are identified, based on different scope.

Originality/value

This paper is the first attempt to examine in detail what tiers of the supply chain are actually involved in green performance assessment, ultimately contributing to clarify the scope of the supply chain dimension in GSCM performance measurement research. The work also recognises which methods are applicable to extended supply chains and explores how different methodologies perform in terms of supply chain extent covered.

Details

International Journal of Physical Distribution & Logistics Management, vol. 48 no. 8
Type: Research Article
ISSN: 0960-0035

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