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Purpose
The purpose of this study is to investigate when and why supervisor negative feedback is associated with employees' job performance via two different pathways (i.e. emotion-focused coping and problem-focused coping) and to introduce proactive personality as a moderator.
Design/methodology/approach
Time-lagged data were collected using a field survey research design. Participants included 389 dyads of employees and their direct supervisors from five companies in China.
Findings
Supervisor negative feedback can lead to employees' emotion-focused coping, which in turn impairs their job performance. Meanwhile, supervisor negative feedback can trigger employees’ problem-focused coping, which subsequently promotes their job performance. Furthermore, proactive personality moderates the indirect effect of supervisor negative feedback on employee performance through emotion-focused coping.
Originality/value
This study explored the double-edged effects of supervisor negative feedback on employee job performance from a coping strategy perspective and investigated how proactive personality influences the choice of coping strategies.
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Little consideration has been given to the role supervisors play in managing the introduction of new technology. Ignoring their role is shortsighted since supervisors can have a…
Abstract
Little consideration has been given to the role supervisors play in managing the introduction of new technology. Ignoring their role is shortsighted since supervisors can have a significant effect on the success of new systems. Drawing on research conducted in nine engineering companies, little awareness of forward planning in relation to the human dimensions of technical change is found. There is a crucial need for proper training of supervisors, although the exact approach will depend on the position occupied by them.
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Dennis J. Adsit, Steven Crom, Dana Jones and Manuel London
Examines the relationships between subordinates′ ratings ofboss‐subordinate relationships and supervisors′ overall performanceratings. Data were collected from 3,232 managers (499…
Abstract
Examines the relationships between subordinates′ ratings of boss‐subordinate relationships and supervisors′ overall performance ratings. Data were collected from 3,232 managers (499 work groups) in a large North American information systems firm. Shows that supervisor and subordinate performance ratings were significantly, but not highly‐related. Moderators of this relationship included agreement among subordinates, organizational level, and function. The results have implications for the likely value of upward feedback to managers in different units and the need to educate supervisors in broader aspects of subordinate performance.
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Mohammed I. At‐Twaijri, Abdelaziz A. Al‐Dukhayyil and Ibrahim A. Al‐Muhaiza
This article reports the results of a field study that aims to investigate the differences, if any, that exist between Saudi Arabian and U.S. supervisors, as perceived by their…
Abstract
This article reports the results of a field study that aims to investigate the differences, if any, that exist between Saudi Arabian and U.S. supervisors, as perceived by their subordinates. It is assumed that any differences that exist are culturally bound and have a positive or negative effect on subordinates by making the work environment pleasant or unpleasant. The findings point to the existence of differences between Saudi Arabian and U.S. supervisors with regard to the subordinates' welfare, claiming subordinates' original ideas, performance evaluation, control, knowledge of the job, willingness to explain job duties to subordinates and motivation. Suggestions have been provided to reduce these differences in the work climate.
Despite all the changes over the past decade in how organizations aredesigned and managed, the role of the first‐line manager or supervisorremains crucial. Surveys have shown that…
Abstract
Despite all the changes over the past decade in how organizations are designed and managed, the role of the first‐line manager or supervisor remains crucial. Surveys have shown that today, just as 20 years ago, supervisors are regarded as more central to effective organizational performance than anybody else, with the possible exception of the general manager. Especially in manufacturing companies, supervisors are typically felt to have more influence, for both good and bad, than other groups of employees on such outcomes as absenteeism, product quality, cost reduction and labour relations. Despite this, the role of the supervisor has suffered a marked decline over this period. In this article, the reasons for this decline are analysed, and a series of recommendations developed for reversing the trend. What these suggestions for improving the situation have in common is that they involve supervisors being given more chance to employ the “levers of influence” inherent in their position than is typically the case at present.
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Findings of studies on self‐appraisals conducted mainly innon‐educational settings indicate that self‐ratings are generouslyinflated, do not correlate with other sources, and show…
Abstract
Findings of studies on self‐appraisals conducted mainly in non‐educational settings indicate that self‐ratings are generously inflated, do not correlate with other sources, and show less reliability than ratings from counter‐positions. Reports on self‐appraisals in an educational setting using perceptions of teacher interns and their supervisors. Self – and supervisor appraisals were found to be significantly correlated, with self‐appraisals showing less leniency than corresponding supervisor appraisals. In addition, self‐appraisals were a better predictor of job satisfaction than supervisor appraisals.
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Piyali Ghosh, Ragini Chauhan and Alka Rai
Of the various factors directly or indirectly influencing transfer of training, supervisor support as a work environment variable is found to have diverse relationships with…
Abstract
Purpose
Of the various factors directly or indirectly influencing transfer of training, supervisor support as a work environment variable is found to have diverse relationships with transfer, further complicated with the perspective of time. The purpose of this paper is to bring together findings from past research to have a better insight on the impact of supervisor support on training transfer.
Design/methodology/approach
A qualitative approach has been adopted to review existing research on the selected constructs.
Findings
Literature reveals divergent influences of supervisor support on transfer: some researchers have established a direct-indirect relationship, some opine a positive-negative relationship and few show mixed results. Usually the relation is found to be indirect when trainee characteristics have been used as mediators. The authors may infer that the influence of supervisor support on transfer is contextual and nothing can be said affirmatively on their relation.
Practical implications
Supervisors can harness trainee characteristics by enhancing their motivation to learn and motivation to transfer. They can familiarize trainees with the programme, discuss how to apply newly learnt skills to jobs, set goals and provide timely feedback. Trainers should train supervisors about how to support trainees before, during and after training. Overall, organizations must structure the role of supervisors in a way that would ensure maximized training transfer and effective management of a training programme.
Originality/value
This study provides a better understanding of the association between supervisor support and training transfer, taking into consideration all dimensions, namely positive or negative, direct or indirect and even mixed.
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Sarah Moore, Leon Grunberg and Edward Greenberg
Aims to investigate managers’ reports of their job experiences, wellbeing, and health outcomes as a function of whether they had either a male or a female supervisor.
Abstract
Purpose
Aims to investigate managers’ reports of their job experiences, wellbeing, and health outcomes as a function of whether they had either a male or a female supervisor.
Design/methodology/approach
Self‐report survey data were collected from male (n =328) and female (n =222) managers; these managers, in turn, had either a male or a female supervisor.
Findings
Consistent with the hypothesis, two (gender of participant) by two (gender of supervisor) analyses of covariance revealed that all managers with female supervisors reported significantly higher levels of mastery and social support at work, and lower levels of work to family conflict and depression. Women with female supervisors also reported significantly higher levels of job autonomy and work absences than did women with male supervisors or men with either male or female supervisors. In an effort to explain these outcomes, the mediational role of work‐based social support was explored as well as the gender ratio of the subordinate's work environment. Findings suggest that, for both men and women, there are some modest benefits associated with having a female supervisor and with working in a more female‐dominated environment.
Originality/value
The study is one of the few to focus on possible work‐related outcomes associated with the gender of the supervisor and the first to examine if there are any associated health and well‐being effects for their subordinates.
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Mansik Yun, Nga Do and Terry Beehr
The purpose of the current research is to examine the crucial role of employees' perception of an incivility norm in predicting supervisors' incivility behaviors, which in turn…
Abstract
Purpose
The purpose of the current research is to examine the crucial role of employees' perception of an incivility norm in predicting supervisors' incivility behaviors, which in turn, results in employees enacting incivility toward their coworkers and employees' emotional exhaustion.
Design/methodology/approach
In Study 1, an experience sampling method (a daily-diary approach) in which 143 male participants from several construction sites completed a total of 1,144 questionnaires was used . In Study 2, cross-sectional data from 156 male employees working in a manufacturing organization was collected. In Study 3, a quasi-experiment was conducted in which 33 and 36 employees were assigned to the intervention and control groups, respectively.
Findings
In Studies 1 and 2, it was revealed that employees are likely to experience their supervisor’s incivility behaviors when perceiving such incivility behaviors are more acceptable within the organization (incivility norm). Further, once employees experience incivility from their supervisor, they are more likely to enact incivility toward their coworkers and experience emotional exhaustion. In Study 3, changing organizational policies via implementing grievance procedures was effective in improving the study’s outcome variables.
Originality/value
Incivility norms predict some negative work outcomes such as incivility behaviors as both a victim and instigator, and emotional exhaustion. Further, reducing an adverse organizational norm (i.e. incivility norm) via instituting grievance procedures was effective in reducing incivility behaviors and emotional exhaustion.
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Ernest Kissi, Matthew Osivue Ikuabe, Clinton Ohis Aigbavboa, Eugene Danquah Smith and Prosper Babon-Ayeng
While existing research has explored the association between supervisor support and turnover intention among construction workers, there is a notable gap in the literature…
Abstract
Purpose
While existing research has explored the association between supervisor support and turnover intention among construction workers, there is a notable gap in the literature concerning the potential mediating role of work engagement in elucidating this relationship, warranting further investigation. The paper, hence, aims to examine the mediating role of work engagement in the relationship between supervisor support and turnover intention among construction workers.
Design/methodology/approach
Based on the quantitative research method, the hypothesis was tested. The data were collected from 144 construction professionals using a structured questionnaire. Observed variables were tested using confirmatory factor analysis, and the mediating role relationship was validated using hierarchical regression.
Findings
The outcome of this study shows a significant positive impact of work engagement and supervisor support on employee turnover intention. The study further showed that work engagement plays a mediating role in the connection between supervisory support and the intention to turnover and improve project and business performance. Turnover intention, on the other hand, negatively affects project and organizational performance.
Practical implications
By enhancing employee work engagement and perceptions of supervisor support, the findings of this study may aid construction organizations in making better judgments regarding the likelihood of employee turnover. The effectiveness of the project and the organization will likely be greatly impacted.
Originality/value
The results of this study provide supporting evidence and advance efforts at reducing employee turnover intention through work engagement and supervisor support in improving project and organizational performance.
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