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Article
Publication date: 11 March 2021

Gurmeet Singh, Neale Slack, Shavneet Sharma, Karishma Mudaliar, Suman Narayan, Rajini Kaur and Keshmi Upashna Sharma

This study aims to simultaneously examine the interrelated influence of antecedents involved in developing fast-food restaurant customer loyalty. A conceptual model which…

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Abstract

Purpose

This study aims to simultaneously examine the interrelated influence of antecedents involved in developing fast-food restaurant customer loyalty. A conceptual model which incorporates service quality attributes, price fairness, customer satisfaction, brand image and trust and the resultant effect on customer loyalty is proposed to better understand how fast-food restaurant customer loyalty can be optimized.

Design/methodology/approach

A quantitative research methodology adopting structural equation modelling was used to understand the interrelatedness and influence of antecedents involved in optimizing fast-food restaurant customer loyalty.

Findings

The findings indicate that service quality attributes (food quality and employee service quality) and price fairness significantly influence customer satisfaction and brand image, while physical environment quality has no significant influence. Additionally, customer satisfaction was found to influence brand trust and customer loyalty, while the brand image does not influence customer satisfaction but does influence brand trust and customer loyalty.

Practical implications

Understanding the interrelatedness and influence of antecedents involved in developing fast-food restaurant customer loyalty would enable academics and practitioners to formulate honed marketing and operational strategies to optimize customer loyalty and fast-food restaurant profitability.

Originality/value

This research addresses the paucity of research and marketing gaps regarding the interrelatedness and influence of antecedents involved in optimizing fast-food restaurant customer loyalty in Small Island Developing States (SIDS).

Details

The TQM Journal, vol. 33 no. 8
Type: Research Article
ISSN: 1754-2731

Keywords

Article
Publication date: 9 February 2022

S. Hemalatha, Nripendra Narayan Das, Jayanthy Ramasamy, Suman Madan and P.C. Senthil Mahesh

Internet of Things (IoT) involves connecting physical objects to the internet to provide opportunities to build smart systems or applications. IoT paradigm assumes many…

Abstract

Purpose

Internet of Things (IoT) involves connecting physical objects to the internet to provide opportunities to build smart systems or applications. IoT paradigm assumes many devices connected over a conventional intent network. These devices usually have restricted resources, so moving part of the service implementation to a cloud infrastructure is a prominent solution. This study aims to proposes in this project human voice as a potential interface for one or more devices in IoT ecosystem enabling issuing commands and receiving information.

Design/methodology/approach

System design is the process of defining the elements of a system such as the architecture, modules and components, the different interfaces of those components and the data that goes through that system. It is meant to satisfy specific needs and requirements of a business or organization through the engineering of a coherent and well-running system.

Findings

The main aim of this proposed work is to develop a ticket booking application that performs all the operations by speech recognition. Hence, visually impaired people can make use of this application. There are several applications that help visually impaired people. This application adds extra features to those available soft wares. Using this, visually impaired people can book the tickets without the help of personal assistants. For future research, this study hopes to extend this application to perform various other operations that will help visually impaired people to do their daily activities like normal people without the help of personal assistants. For example, making a phone call, sending text messages, booking a taxi, easy navigation, etc.

Originality/value

System design involves the identification of classes, their relationship as well as their collaboration. In objector, classes are divided into entity classes and control classes.

Details

World Journal of Engineering, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1708-5284

Keywords

Open Access
Article
Publication date: 30 May 2022

Narayana Maharana and Suman Kalyan Chaudhury

The purpose of this study is to explore the relationship between educational qualification and entrepreneurial intent (EI) of the students of private and government…

Abstract

Purpose

The purpose of this study is to explore the relationship between educational qualification and entrepreneurial intent (EI) of the students of private and government universities located in the state of Odisha, India.

Design/methodology/approach

The study is based on the responses of 485 students of selected private and government universities in Odisha, India. A multistage random sampling approach has been adopted to collect the data and was tested for the role of different elements relating to education in explaining EI.

Findings

The findings suggest that the private universities are superior to the government universities in their Quality of Entrepreneurship Education (QEE), students' Exposure to Entrepreneurship Education (EEE) and their EI. Business Management and Commerce students have more inclination toward entrepreneurship compared to the students of professional streams like Law, Pharmacy, Engineering etc. Self-employed parents, EEE and Extra-Curricular Activities (ECA) are the significant determinants of EI among the university students; whereas, Academic Achievement (AA) and Socio-economic Status (SES) do not significantly explain their EI. Finally, gender also plays a vital role where male students show higher EI compared to their female counterparts.

Practical implications

The research provides an understanding of the significance of entrepreneurship education along with ECA in developing EI among government and private university students.

Originality/value

The paper not only empirically presents the major differences between private and government-owned universities while dealing with entrepreneurship development at the university level but also highlights the impact of demographic and socio-economic characteristics of the students on their EI.

Details

IIM Ranchi journal of management studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2754-0138

Keywords

Content available
Book part
Publication date: 30 May 2022

Abstract

Details

Systemic Inequality, Sustainability and COVID-19
Type: Book
ISBN: 978-1-80117-733-7

Article
Publication date: 4 July 2019

Vaseem Akram and Badri Narayan Rath

The purpose of this study is to examine the fiscal sustainability issue by dividing the fiscal deficit into high and low regimes using the quarterly data from 1997: Q1 to…

Abstract

Purpose

The purpose of this study is to examine the fiscal sustainability issue by dividing the fiscal deficit into high and low regimes using the quarterly data from 1997: Q1 to 2013: Q3. Further, we obtain the optimum level of public debt at which fiscal sustainability can be achieved.

Design/methodology/approach

This study uses the Markov Switching-Vector Error Correction Model (MS-VECM) for examining fiscal sustainability and threshold regression model to obtain the optimum level of debt.

Findings

The results derived from MS-VECM reveal the evidence in favor of fiscal sustainability during low fiscal deficit periods. Similarly, using a threshold regression model, the optimum public debt as a percentage to GDP seems to be around 21 per cent on a quarterly basis, beyond this level, public debt hurts economic growth.

Practical implications

From the policy front, the government of India should cut down the fiscal deficit only if debt reaches beyond a threshold level.

Originality/value

Noting that the vast literature has focused on examining the fiscal sustainability in India, the novelty of this study is to examine the fiscal sustainability by considering high and low deficits regimes using a non-linear approach.

Details

Studies in Economics and Finance, vol. 38 no. 2
Type: Research Article
ISSN: 1086-7376

Keywords

Article
Publication date: 31 May 2022

Mohammad Nazim and Mohammad Ashar

The present study aims to examine the use of open access (OA) scholarly communication in India and investigate the factors affecting the adoption and use of OA scholarly…

Abstract

Purpose

The present study aims to examine the use of open access (OA) scholarly communication in India and investigate the factors affecting the adoption and use of OA scholarly communication among researchers.

Design/methodology/approach

The study adopted a quantitative research approach using a survey method. Science Citation Index Expanded (SCI-EXPANDED) of Web of Science database was selected as a source for identifying potential researchers and researchers' contact details. A web-based questionnaire was designed using Google Forms, and a link to the questionnaire was sent by email to 4,237 researchers belonging to Science and Technology. Unified theory of acceptance and use of technology (UTAUT) is the primary basis for formulating the present study's conceptual model. Hierarchical multiple regression (HMR) was applied for identifying the factors that influence the adoption and use of OA scholarly communication.

Findings

The study found that researchers have limited knowledge of different OA concepts, initiatives and resources, resulting in a deficient level of participation in OA publishing. The HMR analysis authenticates that attitude, facilitating conditions, Internet usage self-efficacy, article processing charge (APC) and researchers' working experience significantly influence the adoption and use of OA scholarly communication. Based on the findings, the study proposed a validated model to investigate the adoption and use of OA scholarly communication in different institutions, research disciplines and developing countries with similar conditions.

Practical implications

The findings have several practical and policy implications for improving OA publishing in India, formulating OA policies and providing directions for further research.

Originality/value

This is the first study focusing on adopting and using OA scholarly communication in India. Findings may be helpful in planning and implementing OA initiatives. The influencing factors and the relative importance identified in the present study offered empirical evidence to demonstrate the researchers' attitudes and perceptions for adopting and using OA scholarly communication.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-05-2021-0265.

Details

Online Information Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1468-4527

Keywords

Article
Publication date: 1 June 2015

I Gede Mahatma Yuda Bakti and Sik Sumaedi

– The purpose of this paper is to test a model of service quality of public land transport services, especially paratransit services.

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Abstract

Purpose

The purpose of this paper is to test a model of service quality of public land transport services, especially paratransit services.

Design/methodology/approach

This study used quantitative approach. Data were collected through a survey method using questionnaire. The respondents of the study are 880 passengers of paratransit services in Indonesia. Exploratory factor analysis and confirmatory factor analysis were performed in order to identify the dimensions of service quality and test the convergent and discriminant validity of the dimensions. Cronbach’s α analysis was carried out to test the reliability of the dimensions. In addition, criterion-based validity and the stability of the service quality model were also tested.

Findings

A model of service quality of public land transport, namely P-TRANSQUAL, was tested. P-TRANSQUAL consists of four dimensions, which are comfort, tangible, personnel, and reliability. The model has been proven to have good validity, reliability, and stability for measuring service quality of paratransit services in Indonesia.

Research limitations/implications

This research was carried out in a single developing country, namely Indonesia. Hence, the stability of the model needs to be tested in different cultures.

Practical implications

Public transport managers can use P-TRANSQUAL to monitor, measure, and improve the service quality of the public transport they manage.

Originality/value

This paper has tested a new model of service quality for public transport services, especially paratransit services.

Details

International Journal of Quality & Reliability Management, vol. 32 no. 6
Type: Research Article
ISSN: 0265-671X

Keywords

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