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Article
Publication date: 16 November 2015

Flevy Lasrado

The purpose of this paper is to assess the employee suggestion scheme of three organizations based in the United Arab Emirates. A framework that consists of five…

Abstract

Purpose

The purpose of this paper is to assess the employee suggestion scheme of three organizations based in the United Arab Emirates. A framework that consists of five sustainability factors identified based on an empirical study has been applied. The sustainability factors identified through this study include leadership and organizational environment, system capability, system effectiveness, organizational encouragement and system barrier. The paper draws conclusions about the key practices necessary to foster sustainability of the employee suggestion system. The paper then presents a final framework that the organizations can apply to assess their suggestion schemes and to develop potential change strategies. The study findings reveal the importance of five factors, and with more cases, future research can be conducted to identify further practices relevant to specific industry. More levels of maturity for sustainability suggestion system could also be defined with future research.

Design/methodology/approach

The assessment framework was developed drawing on a thorough review of the literature and data collected and analyzed using various statistical tools. The developed assessment framework was validated using case study method. Semi-structured interviews were used to elicit relevant information during the case study.

Findings

An assessment framework comprising five major factors for sustainability of suggestion scheme of has been presented. The five factors include: leadership and work environment, system capability, system effectiveness, organizational encouragement and system barriers. Sustainability of a suggestion system can be understood as a three-stage model comprising three stages: the initial stage, the developmental stage and the advanced stage. The key practices associated for each of these stages are discussed in detail.

Research limitations/implications

The framework has taken into consideration the critical success factors, and critical success factors emerged from the literature review conducted for this study. The framework therefore could be further refined by conducting more case studies and can propose maturity levels.

Originality/value

The paper has developed a framework that can be used to assess the sustainability of the suggestion scheme in an organization. This model has been applied to assess the individual schemes and draw upon potential change strategies.

Details

International Journal of Quality and Service Sciences, vol. 7 no. 4
Type: Research Article
ISSN: 1756-669X

Keywords

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Article
Publication date: 9 May 2016

Flevy Lasrado, Mohammed Arif, Aftab Rizvi and Chris Urdzik

Employee suggestion scheme (ESS) have existed for many years and many articles have been published over the past decades. They have been studied from many perspectives to…

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1392

Abstract

Purpose

Employee suggestion scheme (ESS) have existed for many years and many articles have been published over the past decades. They have been studied from many perspectives to illustrate their objectives, nature, content, process, significance and the benefits. Arguments have also been made with respect to success and failures of the suggestion schemes. Although the corporations widely use the suggestion schemes to elicit the creative ideas of their employees, sustaining a suggestion scheme is still a challenge. The purpose of this paper is to extract the critical success factors and critical success criteria to the suggestion scheme and to discuss the importance of these factors on sustainability of suggestion system. This is a literature review paper.

Design/methodology/approach

This is a literature review paper. The research used the university library to search for the relevant material. The university has an access for 25,000 journals. As the university had the subscription to main databases such as EBASCO, SCIENCE DIRECT, EMERALD, Google Scholar and WILEY, a search was performed on these databases using the key terms. The keywords used in the searches included: Suggestion System, Suggestion Scheme, Employee Participation, Employee Involvement, Innovation, Employee Creativity and Ideas Management. The Google Scholar citation tab was also searched further to identify any related articles. The citations of resulting articles were scrutinized further for further clues.

Findings

This paper identifies 23 critical success factors and 9 critical success criteria for suggestion schemes. It also discusses the interconnection between the critical success factors and the critical success criteria. Further, the frequency of each of the factors is also presented. It recognizes the lack of work on the assessment framework for sustainability of a suggestion scheme.

Practical implications

This paper should be of value to practitioners of suggestion schemes and to academics who are interested in knowing how this program has evolved and where it is today and what future it holds. It offers practical help to an individual starting out on research on the sustainability of suggestion schemes.

Originality/value

The paper attempts to put together many factors discussed in the literature and proposed a definition to define the sustainability of the suggestion system and categorized them as critical success factors and critical success criteria.

Details

International Journal of Organizational Analysis, vol. 24 no. 2
Type: Research Article
ISSN: 1934-8835

Keywords

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Article
Publication date: 13 July 2015

Flevy Lasrado, M. Arif and Aftab Rizvi

The purpose of this paper is to propose a sustainability assessment model and to discuss the implications for organizational learning. Paper presents a sustainability…

Abstract

Purpose

The purpose of this paper is to propose a sustainability assessment model and to discuss the implications for organizational learning. Paper presents a sustainability excellence model comprising of three stages and discuss the good practices for sustaining the employee suggestion scheme.

Design/methodology/approach

The assessment framework was developed drawing on a thorough review of the literature and data collected and analyzed using various statistical tools. The developed assessment framework was validated through a case of an organization based in the United Arab Emirates. Semi-structured interviews were used to elicit relevant information during the case study.

Findings

An assessment framework comprising five major factors for sustainability of suggestion scheme of has been presented. The five factors include: leadership and work environment, system capability, system effectiveness, organizational encouragement and system barriers. Sustainability of a suggestion system can be understood as a three-stage model comprising the initial stage, the developmental stage and the advanced stage. The key practices associated for each of these stages are discussed in detail.

Practical implications

The framework has taken into consideration the critical success factors and critical success factors emerged from the literature review conducted for this study. Therefore, the framework could be further refined by conducting more case studies and can propose maturity levels.

Originality/value

The paper has developed a framework that can be used to assess the sustainability of the suggestion scheme in an organization. This model has been applied to assess the individual schemes and draw upon potential change strategies.

Details

International Journal of Organizational Analysis, vol. 23 no. 3
Type: Research Article
ISSN: 1934-8835

Keywords

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Article
Publication date: 2 February 2015

Flevy Lasrado, Mohammed Arif and Aftab Rizvi

Although the corporations widely use the suggestion schemes to elicit the creative ideas of their employee, sustaining a suggestion scheme is still a challenge. Employee…

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1471

Abstract

Purpose

Although the corporations widely use the suggestion schemes to elicit the creative ideas of their employee, sustaining a suggestion scheme is still a challenge. Employee suggestion schemes have been studied from many perspectives to illustrate its objectives, nature, content, process, significance and the benefits. Arguments have also been made with respect to the success and failures of the suggestion schemes. The purpose of this paper is to explore the factors to assess the sustainability of a suggestion system.

Design/methodology/approach

This paper thus explores the critical success factors of suggestion scheme through a literature review and filters the critical determinants for sustainability of suggestion using factor analysis. The data collection was done using a survey technique.

Findings

The results identity the five major factors as determinants to sustainability of a suggestion system as reported in the paper.

Originality/value

This paper has made an attempt to explore the determinants to assess the sustainability of a suggestion system and has contributed toward the new knowledge in terms of sustainability of a suggestion system.

Details

International Journal of Quality & Reliability Management, vol. 32 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 1 May 1995

Eileen Milner, Margaret Kinnell and Bob Usherwood

Quality figures large in the lexicon of today′s management. And soit should. For many, however, the use of buzzwords such as“commitment to quality” can suggest a case of…

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1433

Abstract

Quality figures large in the lexicon of today′s management. And so it should. For many, however, the use of buzzwords such as “commitment to quality” can suggest a case of all form and no content. Suggestion schemes, properly constituted and managed, offer real opportunities to achieve employee involvement and empowerment, key elements of quality management. Rewards need not be large, but the benefits in terms of motivation and increased employee morale can be considerable. Offers a model scheme for consideration, adapted from the commercial sector in both the United Kingdom and South Africa; it is suggested for use in the library and information sector.

Details

Library Management, vol. 16 no. 3
Type: Research Article
ISSN: 0143-5124

Keywords

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Article
Publication date: 29 May 2009

Abdel Moneim M.

There are two main objectives of this exploratory research paper; first is to identify and understand from a management point of view the key success factors in…

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839

Abstract

Purpose

There are two main objectives of this exploratory research paper; first is to identify and understand from a management point of view the key success factors in implementing an effective staff suggestion scheme in an organization based in UAE. The second objective is to develop and recommend a model which can bridge the gap between staff suggestion scheme theories and evidence‐based practices.

Design/methodology/approach

A literature‐based study that examine the theories related to staff motivation, rewards and recognition, top management involvement, and communication. A qualitative, exploratory research was then conducted using in‐depth and semi‐structured interviews with two leading organizations and five key informants in the field of staff involvement.

Findings

The study indicates that many factors have been considered in establishing the staff suggestion schemes by both organizations, issues pertaining to the increasing participation and suggestions implementation were detected. The research has recommended action plans to enhance the performance.

Research limitations/implications

This paper presents a focused literature study and does not contain the first‐hand empirical analysis for individual organizations. It does, however, provide the basis for future research.

Originality/value

This paper will be useful information for managers and researchers seeking to gain further understanding of the different issues related to the staff suggestion scheme.

Details

Education, Business and Society: Contemporary Middle Eastern Issues, vol. 2 no. 2
Type: Research Article
ISSN: 1753-7983

Keywords

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Article
Publication date: 1 June 2002

Máire Kerrin and Nick Oliver

Mechanisms for increasing participation of employees in problem‐solving activities such as continuous improvement (CI) programmes often include the use of problem‐solving…

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16609

Abstract

Mechanisms for increasing participation of employees in problem‐solving activities such as continuous improvement (CI) programmes often include the use of problem‐solving teams. Teams can support problem solving by emphasizing accountability for the production process within the work unit, thereby increasing the sense of responsibility for (local) problems. However, it is unclear how effort within these organisational forms should be rewarded. This article describes the use of problem‐solving teams within a UK automotive component company, and examines the implications for human resource policy, in particular for the reward and recognition systems. The article outlines the outcomes that ensued when two reward systems existed, one for team‐based activities and another for individual suggestions. The contradictions of the two systems are considered in the context of the organisation’s historical individualistic approach to reward systems.

Details

Personnel Review, vol. 31 no. 3
Type: Research Article
ISSN: 0048-3486

Keywords

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Article
Publication date: 1 October 1996

Geoffrey C. Lloyd

Contends that as techniques to motivate, empower and reward staff become ever more sophisticated and expensive, one of the most obvious, though overlooked, ways of tapping…

Downloads
1099

Abstract

Contends that as techniques to motivate, empower and reward staff become ever more sophisticated and expensive, one of the most obvious, though overlooked, ways of tapping the creativity of employees is the suggestion scheme. A staff suggestion scheme may well be dismissed as a simplistic and outdated vehicle by proponents of modern management methods, but to its owners it can be like a classic model ‐ needing just a little care and attention in order for it to run smoothly and at a very low cost. Proposes that readers should spare some time to consider introducing a suggestion scheme as an entry level initiative and a precursor to more sophisticated, elaborate and costly change management mechanisms.

Details

Health Manpower Management, vol. 22 no. 5
Type: Research Article
ISSN: 0955-2065

Keywords

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Article
Publication date: 1 May 1990

James McConville

Suggestion schemes in the West are alive and well, thanks to a new impetus provided by total quality initiatives. Investment in performance systems designed to encourage…

Abstract

Suggestion schemes in the West are alive and well, thanks to a new impetus provided by total quality initiatives. Investment in performance systems designed to encourage and reward good ideas from employees is paying off with major contributions to every area of corporate health.

Details

The TQM Magazine, vol. 2 no. 5
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 1 March 1990

Stephen McClelland

Reports on the use of suggestion schemes in Japan. Considers whether it is a productivity aid or a morale booster. Asserts that the suggestion scheme which enables every…

Abstract

Reports on the use of suggestion schemes in Japan. Considers whether it is a productivity aid or a morale booster. Asserts that the suggestion scheme which enables every employee to contribute ideas to his company, is ubiquitous in Japan. Concludes that the notion that a company will appreciate employees′ input still seems way ahead of many Western businesses.

Details

The TQM Magazine, vol. 2 no. 3
Type: Research Article
ISSN: 0954-478X

Keywords

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