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The purpose of this paper is to demonstrate the importance of undertaking a systemic view of learning management systems (LMSs) evaluation addressing the conceptualization and measurement of e‐learning systems success in higher education.

The paper adopts a quantitative case perspective and derives a conceptual model for e‐learning assessment (Hexagonal e‐learning assessment model – HELAM). The model is empirically tested for validity and reliability in the university setting.

Qualitative and quantitative findings have been presented, which will be valuable for academics and practitioners doing research in e‐learning evaluation. The findings support the flexibility and relevance of HELAM as an e‐learning assessment model. It highlights a number of success measures which are grouped under six dimensions.

Further research efforts should explore new dimensions or test the causal relationships among proposed dimensions within the boundary of e‐learning. In that, the paper is limited contextually where attention should be made not to generalize the findings beyond the empirical findings within the case analysis.

The paper supports a practitioner perspective through a consideration of a holistic approach to e‐learning assessment. E‐learning system developers may find the findings useful when designing and implementing the LMS.

The paper is original as the conceptual model has been derived through both theoretical constructs and empirical analysis. It provides an innovative approach to e‐learning assessment.

The purpose of this paper is to propose an approach for managing relevant factors and activities for implementing data governance in an organization. The process of assessing the establishment of data governance in an organization is intrinsically imprecise, due to the characteristics of new problem settings, particularly in relation to newly generated alternatives or vaguely defined qualitative assessment criteria.

To reject the inherent subjectiveness and imprecision involved in the evaluation process, the authors use the concept of fuzzy logic in this approach for developing the assessment model and analyzing the model for allocating the management efforts in the most efficient way to improve the data governance deployment level.

This paper identifies relevant factors and activities for implementing data governance in an organization and evaluates the state of data governance based on causal relationships between influential factors. In this study, factors are prioritized for effective allocation of limited management efforts in any improvement plan.

The interrelationships among factors are contextual and based on the perceptions of experts who may be biased as per their background and area of expertise. Meanwhile, lack of a data governance plan may cause failure during its implementation in an organization, as the worth of an organization's data will not be determined precisely. The paper has tremendous practical implications for organizations that intend to implement the data governance program and evaluate its state to design an improvement plan.

The paper proposes an approach for implementing data governance in an organization faced with limited resources for improvement.

The purpose of this paper is to draw a picture of the current landscape of library assessment based on the data gathered in interviews. The authors will focus specifically on the continuum between micro and strategic assessment and share the lessons learned from diverse institutions and geographies about how to build a culture of assessment.

Between 2015 and 2017, the researchers have interviewed more than 75 library directors and leaders, library assessment practitioners, and academic experts on four continents about library assessment and its current state in their institutions.

The results reveal a varied landscape, with libraries in widely varying stages of assessment performance and readiness.

This paper presents the results of a large-scale study over more than two years. More than 75 people have been interviewed in five countries. The scale and scope of the work is both significant and unique.

Research into project success (PS) has a long pedigree as has research into the impact of building information modelling (BIM) on projects. Yet, despite the many revealed advantages BIM is known to deliver to projects, the relationship between the level of BIM application within a project, BIM's ability to impact a project at that level and the consequent effectiveness and range of success factors BIM is able to bestow across levels remains unmapped. Given the importance of evaluating the success of BIM-based construction projects (BBCPs) and the necessity to ensure the continual improvement of the BIM process, there is a need to identify the relationship between the level of BIM employed on a project and the specific PS factors that BIM is able to impact at that level.

This study puts forward a conceptual model for evaluating the success of BBCPs. A thematic synthesis approach is taken, using Scopus and other databases, and retrieving relevant articles from some 50 journals.

Eight success criteria for BBCPs were extracted and categorised according to BIM's ability to impact them across four levels of project application. Mapping BIM's variable impact at these four levels against the eight success factors produces a model for evaluating the PS of BBCPs. The model posits that the success of a BBCP is a function of the extent to which BIM is applied to the project. Moreover, the findings indicate that an increase in the number of PS criteria (PSC) for a BBCP is a derivative of BIM effectiveness, and not BIM impact.

This work constitutes seminal research to examine the concept of PS and PSC for BBCPs with the view to developing a model for evaluating the PS of BBCPs.

This paper describes the development of a culture of assessment in an academic library’s information literacy program offered through its Research and Instructional Services department.

Incorporating components from change management, adult learning and organizational authority approaches offers opportunities for those without managerial duties to encourage others to incorporate student learning assessment into their work. Over a three-year period, instruction assessment was refreshed and renewed in an information literacy program and individual sessions through workshops, new assessment techniques and reflective activities.

Approaching cultural change through small, incremental activities can be a useful method for encouraging buy-in and engagement from library workers. Efforts at one academic library resulted in increased rates of assessment in instruction sessions and self-reported willingness to use assessment techniques in the future.

This paper is limited to the analysis and building of an assessment culture within a single academic library department.

Changing organizational culture is a complex undertaking, particularly for those without supervisory duties. This paper applies approaches of change leadership and assessment from existing literature to an instruction program through the lens of “coordinator syndrome.” Librarians from institutions where assessment is dispersed throughout an organization or where assessment has been seen in a negative light may find a similar incremental approach useful in their own context.

To continue to develop and improve cloud e-bookcases, the purpose of this paper is to implement a cloud e-bookcase and modifies the information systems (ISs) success model to make it capable of assessing this system. It also provides suggestions for future systems development.

This study implements a cloud bookcase and uses the IS success model to evaluate user intention and satisfaction with the system. It also develops a success model for the cloud bookcase.

The results of study indicate that user satisfaction and intention with regard to using the system are positively related to net benefits. In other words, increasing user satisfaction and intention with regard to using the system will have a positive effect on the benefits users receive from doing so.

Users think the functions and services of the cloud bookcase can indeed help them search for and organize information about electronic books. However, they are not satisfied with the information quality. Therefore, further work is needed to identify any important factors that this study did not investigate. This study suggests that the quality of a system’s functions and guide service have to be upgraded in order to increase user satisfaction with and intention to use the system.

This study implements a cloud bookcase and uses the IS success model for verification. An overall explanatory power of 77.9 percent is achieved with this approach. User satisfaction with and intention to use the system are independent from each other, and the results caused by various factors can be separately identified. The findings of this study have considerable practical value.

In this research, we investigate the capability level of technological construction for power plant equipment industries in Iran based on the development of a domestic model. In which we identify the strengths and weaknesses of technological capabilities and work to improve them.

In this research, we investigate the capability level of technological construction for power plant equipment industries in Iran based on the development of a domestic model. In this study, more than 80 industry experts have filled the questionnaire that was designed based on the AHP method to measure the technological level of the industry. The result has shown the overall technology level about 63.26%. Based on this investigation, the technical capability in this industry is in the “C” class. However, the strategic, R&D and innovation capabilities of the industry have ranked the highest in the dimensions of technological capabilities.

Because overall level of technological innovation capabilities in the industry is 63.50%, construction of power plant equipment industries in Iran is among the industries that are on the way to being strategic or class C industries. Industries in class C (strategic class) have proper insight into the way of promoting their technological capabilities. They are highly ability in project implementation and a strategic view of capability-building. Owing to a transparent priority attitude, these industries are able to formulate strategies and increase their internal capabilities in management and technical areas. Although industries in class C are able to react to new environment-orientated technological regulations quickly and effectively, they need a new policy for increasing innovation in leadership sections, and they need better access to capital and service goods. Class C industries take advantage of strategic awareness focused on the latest technologies required for mid and long term, and they need the support of other industries and institutions for development of technology among small- and medium-scale and other less-developed industries. These industries transcend technological boundaries in most areas and are able to turn into class D (innovative and creative) industries gradually. To this end, considering the ranking, strategic and R&D capabilities, as well as learning and innovation capabilities, rank the highest among other aspects of technological innovation capabilities for industries. Thus, the improvement projects of industries should be of a higher priority and implemented quickly.

This article can be used as a model developed for technology-based companies in the field of power plant and energy supply in developing countries.

Contactless shopping concepts meet the needs of those consumers who want to minimise social interactions, especially due to COVID-19; they also offer added value by combining the advantages of traditional shopping with digital features that stem from online shopping. The development of digitalised retail concepts has been made possible through digitisation and the use of new technologies. To date, the concepts have been created with various formats through the application of the most advanced Industry 4.0 technologies. This paper aims to provide a deepened understanding of the latest trends and draws attention to the various classes, including shopping functionalities and features.

This paper performs a review of current disruptive and new business retail concepts within the grocery retail industry in Germany. Therefore, a secondary research methodology and observations were performed to create an overview and a categorization. This categorization has been used to identify the related cases.

The results add to the literature as follows. First, a matching of contactless shopping to innovative business models is made. Second, a status-quo analysis of contactless shopping solutions in Germany is carried out with defined set of criteria. This study created a list of all major available contactless shopping solutions. Third, this study examines two new business models, namely, automated vending machines and walk-in stores, which meet the changes in consumer behaviour and needs in times of the COVID-19 pandemic.

This paper provides a deeper understanding of the latest trends within the retail industry and draws attention to disruptive business models as well as the functionalities and features of shopping solutions. New store concepts launched during the COVID-19 pandemic have resulted in unique selling propositions of 24-h everyday shopping and contactless shopping.

Today, knowledge extraction and sharing in the organizations have been positioned as one of the most significant managers’ priorities. However, despite huge investments in knowledge management (KM) area, the failure rates of these projects are high. One of the main reasons for these failures is the lack of a roadmap and a methodology for KM strategic planning which assist organizations to develop an integrated and aligned plan with business strategies which eventually reduces project’s failure rate. Yet, despite the extension of KM domain, little studies were conducted on strategic topics and especially KM strategic planning. Therefore, the purpose of this study is to offer an integrated methodology for KM strategic planning.

This study introduces a methodology for KM strategic planning by using the mixed methods. At the first stage, along with a comprehensive literature review, some semi-structured interviews with KM experts were conducted and the obtained data have been analyzed using the thematic analysis. After that, a survey is conducted to validate the extracted dimensions and activities of the proposed methodology via experts’ viewpoints.

The results of this study indicate that the main phases of the KM strategic planning methodology are as follows: strategic review, strategic orientation, implementation and evaluation. In the proposed methodology, main phases along with their related activities and their implementation order are presented as a roadmap for applying KM initiatives strategically.

In KM planning strategically, all phases of strategic management along with their related activities must be considered simultaneously. The proposed methodology can assist KM policy-makers to identify and guide KM initiatives as well as to perform appropriate actions for progress. This study tries to develop a coherent roadmap for knowledge initiatives by a strategic approach.

One of the major reasons for the failure of many KM projects is the absence of a strategic planning methodology. A review of the KM literature shows that there are few studies, which adequately integrate strategic KM planning process, yet most researchers view KM planning as the most difficult and complex part of KM implementation process. This study aims to introduce a novel methodology to KM strategic planning comprehensively. The main contribution of this study is to develop a new integrated methodology for strategic planning that considers the strategy formulation aspects along with strategy execution and control aspects, synchronously.

Citizens are substantial stakeholders in every e-government system, thus their willingness to use and ability to access the system are critical. Unequal access and information and communication technology usage, which is known as digital divide, however has been identified as one of the major obstacles to the implementation of e-government system. As digital divide inhibits citizen’s acceptance to e-government, it should be overcome despite the lack of deep theoretical understanding on this issue. This research aimed to investigate the digital divide and its direct impact on e-government system success of local governments in Indonesia as well as indirect impact through the mediation role of trust. In order to get a comprehensive understanding of digital divide, this study introduced a new type of digital divide, the innovativeness divide.

The research problems were approached by applying two-stage sequential mixed method research approach comprising of both qualitative and quantitative studies. In the first phase, an initial research model was proposed based on a literature review. Semi-structured interview with 12 users of e-government systems was then conducted to explore and enhance this initial research model. Data collected in this phase were analyzed with a two-stage content analysis approach and the initial model was then amended based on the findings. As a result, a comprehensive research model with 16 hypotheses was proposed for examination in the second phase.

In the second phase, quantitative method was applied. A questionnaire was developed based on findings in the first phase. A pilot study was conducted to refine the questionnaire, which was then distributed in a national survey resulting in 237 useable responses. Data collected in this phase were analyzed using Partial Least Square based Structural Equation Modeling.

The results of quantitative analysis confirmed 13 hypotheses. All direct influences of the variables of digital divide on e-government system success were supported. The mediating effects of trust in e-government in the relationship between capability divide and e-government system success as well as in the relationship between innovativeness divide and e-government system success were supported, but was rejected in the relationship between access divide and e-government system success. Furthermore, the results supported the moderating effects of demographic variables of age, residential place, and education.

This research has both theoretical and practical contributions. The study contributes to the developments of literature on digital divide and e-government by providing a more comprehensive framework, and also to the implementation of e-government by local governments and the improvement of e-government Readiness Index of Indonesia.