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National and local policy supports the involvement of patients at all levels in the design, delivery and improvement of health services. Whilst existing approaches to support involvement have been described and disseminated, including the 4Pi National Involvement Standards, their application in quality improvement is rarely reported. The paper aims to discuss this issue.

A quality improvement initiative within a mental health trust was developed with a multi-disciplinary team, including those with professional experience of delivering or improving care and those with lived experience. The aim of the initiative was to improve the physical health of inpatients within an acute mental health unit. This case study aims to describe how the integration of concepts from the 4Pi National Involvement Standards (Principles, Purpose, Presence, Process and Impact) provided a framework for engaging and involving service users. The case study also aims to describe how co-design was included within the 4Pi approach and supported the development of a tool to aid improving physical healthcare.

The 4Pi National Involvement Standards provided a guiding framework for the involvement of service users within a quality improvement initiative. Value of the approach was realised through the co-design of a tool developed by service users, along with healthcare professionals, to facilitate discussion and support shared-decision making about inpatients’ physical health.

Identifying “ways that work” for service user involvement is crucial to move beyond the policy rhetoric or tokenistic involvement. Involvement in quality improvement initiatives can bring benefits both to services and the service users themselves.

Whilst the 4PI approach is recognised as a useful framework for involvement, few examples exist of its practical applications within a quality improvement setting.

Social Entrepreneurship, Organizational Behavior.

This case is suitable to be used in advanced undergraduate and MBA/MSc level.

This case teaches about green organization, its opportunity, challenges, and attitude toward sustainable agriculture. The Babylon Vertical Farms (BVF) is an agricultural and technological company that grew high-quality hydroponic vegetables and herbs with minimum use of sunlight, soil, and pesticides. BVF used recycled water through reverse osmosis process with the target to decrease cultivated time to less than six hours, when compared to the typical 18 hours, apart from minimizing water usage up to 90%. Knowing its potential, Stuart Thomas, the founder and his team planned to increase the farm production to 2,000–3,000 kg a month from 1,000 kg a month. The farm required RM150,000 to acquire resources and to extend its farm infrastructure. Stuart and his team had to make feasible and practical decision in gaining their funds to execute the business to be one that is sustainable and green. As a social entrepreneur, Stuart also wanted to address poverty-related hunger. A group of investors was ready to invest and asked for 30% equity. Stuart was tempted to take the offer. If he rejected the offer, the farm could lose the opportunity to scale-up its operation. At the same time, if he accepted the offer, he might lose control over the business one day.

The learning outcomes are as follows:

• to expose students to the various forms of urban farming that a social entrepreneur can venture into;

• to expose students to the benefits of green business;

• to evaluate potential opportunities and threats of a green organization using SWOT analysis; and

• to recommend a possible strategy to build a sustainable agriculture farm that is economically viable, environmentally sound, and socially responsible.

to expose students to the various forms of urban farming that a social entrepreneur can venture into;

to expose students to the benefits of green business;

to evaluate potential opportunities and threats of a green organization using SWOT analysis; and

to recommend a possible strategy to build a sustainable agriculture farm that is economically viable, environmentally sound, and socially responsible.

To bring together different takes on Marks & Spencer's turnaround since 2004, offering comments from CEO Stuart Rose and a comparison to the current fortunes of Philip Green's rival store Bhs.

This briefing is prepared by an independent writer who adds their own impartial comments.

Though Stuart Rose may well claim that there are no hard feelings between him and Philip Green, there's a reasonable chance that Green may not find himself feeling quite so amicable. In 2004, Rose moved from Green's retailing group Arcadia to head up Marks & Spencer, knowing full well of Green's takeover plans. He resisted the approach and has spent the time since then successfully rebuilding trust in the longstanding M&S's brand. Meanwhile, Green's declaration of war on M&S has thus far got him nowhere fast. His rival store Bhs has failed to even approach the targets he set for the company, and as M&S has grown, Bhs has fumbled. Whether or not Rose and Green are friends in private, in business they remain rivals. So where might Green do well to notice his opponent's recent strategy?

Suggests a very simple approach to retail strategy and illustrates its potential success with a case study of M&S.

The paper illustrates how a longstanding but threatened brand resisted a hostile takeover and won back its fans by returning to simple and traditional business values. It offers direct comments from top staff at M&S and considers the position of M&S's rivals and analysts.

Sustainable construction is widely considered to be the best practice in construction, helping to create a healthy built environment. Social media is identified as a valuable data source for research on sustainable construction, and Twitter is a popular social media platform in relation to the construction. Green Building construction is identified as one of the methods that promotes sustainable construction. The purpose of this study is to characterise “Green Building” as a topic in Twitter.

Social network analysis methods were applied to a large set of Twitter data related to “green building”. Time sequence analysis and network visualisation were used to characterise Twitter activity and to identify influential users. Text analytics and visualisation methods were applied to the same data set to visualise the text content of Twitter posts relating to green building.

Peaks in Twitter activity were associated with physical “green building” events. The network visualisation of the Twitter data revealed a complex structure and a range of types of interactions. The most “influential” users depended on the ranking method used; however, a number of users had high influence in all measures used. The tweet text visualisation showed evidence of a global and interactive audience on Twitter engaged in conversations about green building. Also, it was found that external links, emoji and popular terms related to a particular topic can be used to increase the engagement of Twitter users on that topic.

Certain Green Building events were observed to be associated with high levels of Twitter activity. The virtual was found to be closely linked to the physical, and for the promotion of green building construction, their respective impact is potentially the most powerful when used in conjunction. The most influential Twitter accounts did not belong to one class of user, including both individuals and organisations. Twitter offers a platform for a range of stakeholders in the area of green building construction to reach a substantial audience and to be influential in the public sphere. The findings of this research provide a valuable reference for industry practitioners and researchers to deepen their understanding of the application of Twitter to green building construction, and the methods of using Twitter to promote important information related to sustainable construction.

This paper seeks to provide an interview with Professor Stuart Hart discussing how multinational corporations can be a catalyst for a truly sustainable form of global development, solving social and environmental problems while prospering in the process.

This paper uses an interview technique to reveal Stuart L. Hart's views on how multinational corporations can be a catalyst for a truly sustainable form of global development.

Explains the focus of the base of the pyramid or BOP protocol which emphasizes the need for multinational corporations (MNCs) to acquire a “native capability” in order to understand developing markets and identify and respond to local needs and requirements. Puts forward an argument for forging unconventional partnerships in developing countries and stresses the importance of finding the right local partners and building businesses from the ground up.

This paper provides some useful views on multinational corporations.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Index by subjects, compiled by K.G.B. Bakewell covering the following journals: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.