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This paper seeks to show how enterprise resource planning (ERP) could create a competitive advantage for small‐ and medium‐sized enterprises (SMEs).

The main methods used in this study were questionnaires and interviews based on the application of an uncertainty diagnosing business model. Data were collected, using a questionnaire administrated to 126 SMEs, in the form of percentage contributions of the underlying causes of uncertainty (structured in the business model) on product late delivery. Analysis of Variance (ANOVA) was carried out in SPSS to analyse the effects of the underlying causes of uncertainty in SMEs.

ERP could create a competitive advantage in delivery for SMEs by being responsive and agile to change, but not to uncertainty. Results suggested that only a few features in an ERP system were used to deal with change due to uncertainty. It was found that SMEs generally use their ERP system to generate a plan for production and use it as a guideline. SMEs concurrently use a range of buffering or dampening techniques to tackle uncertainty for crating a competitive advantage in delivery.

The application of the business model in SMEs has provided useful knowledge to make‐to‐stock (MTS), make‐to‐order (MTO) and mixed‐mode (MM) manufacturing enterprises in which underlying causes of uncertainty were significantly affecting their product late delivery performance.

This is a highly original application of an uncertainty diagnosing business model to SMEs using ERP systems.

The paper aims to explore the internationalisation decision-making of small- and medium-sized enterprise (SME) owner/managers. Specifically, structural alignment theory (SAT) and regulatory focus theory (RFT) are utilised to examine the concept of opportunity recognition in the context of internationalisation choices.

This paper is conceptual in nature, and an integrative cognitive model of internationalisation choice decisions is developed based on SAT and RFT, underpinned by a critical review of the international entrepreneurship (IE) literature.

Scenarios are identified in which the structure of available information may affect the decision-evaluation process in terms of cognitive resource requirements. Further, the SME owner/manager’s motivational goal orientation is suggested to moderate the role of the information structure in line with IE literature. A conceptual model and propositions are presented.

The conceptual model and the propositions arising from the discussion in this paper offer new directions of research to explore SME internationalisation.

This paper offers a cognitive perspective of SME internationalisation. This paper offers insights for policymakers, SME owner/managers, practitioners and researchers alike. For internationalisation decisions, this paper highlights the potential impact of the structure of information that is made available to SME owner/managers by industry or policy bodies; further, the moderating influence of motivational goal orientation may inform policy on how information should be presented to SME owner/managers to aid their decision-making.

In the light of challenges experienced in cost estimation at the bidding stage of complex engineering services in the defence industry (e.g. contracting for availability), the purpose of this paper is to present a framework to manage the influence of uncertainty on cost estimates.

The research applied the Soft Systems Methodology and benefitted from interaction with four major organisations in the defence industry through document sharing, semi-structured interviews, workshops, and case studies.

The framework is composed of seven stages to plan, identify, prioritise, classify, and manage cost uncertainties. Through the validation of three case studies some of the key benefits of the framework were realised in project planning, uncertainty visualisation, and capability management.

The research has been applied in the defence sector in the UK and focuses on the bidding stage. Further research needs to be applied to confirm that the findings are applicable across industries and across the life cycle.

The paper builds on the theory behind risk and uncertainty management and proposes an innovative framework that avoids the assumption of “perfect” knowledge by raising questions about the validity of the input data.

This article reports on the influence of product type on the purchasing structure within selected phases of the purchasing process by using regression analysis on data from Greek manufacturing and utility enterprises. Our study examined the influence of two different categories of items, namely product incorporated items and MRO (maintenance, repair and operating) items, on various aspects of the purchasing cycle. The results suggested that parameters of purchasing structure varied considerably between the two product types and that their configuration depended on attributes such as product complexity and environmental uncertainty.

The effectiveness of marketing activities in firms with product management is, in part, determined by the extent to which the organizational structure is aligned with the uncertainties in the marketplace. Investigates the relationship between various dimensions of firm′s marketing organizational structure (i.e. centralization, formalization and structural differentiation) and the degree to which the product manager confronts environmental uncertainty. Claims the empirical results indicate that the organizational structure which applies to the product manager is related to uncertainty in the market environment of the firm and that product managers′ authority is not matched to the degree of uncertainty in the environment. Discusses the implications of these results in terms of the product manager′s performance in varying organizational structures.

Innovative firms are generally more successful in both industrial and consumer markets. However, factors that make firms innovative are often elusive and complex. Looks at how strategic posture, organization structure, environmental hostility and uncertainty interact and how each factor contributes to an explanation of firm innovativeness. Suggests that strategic posture is a major factor determining the innovativeness of firms while organization structure mediates the effects of strategic posture, uncertainty, and hostility. Hence, for managers striving to make their firms more innovative, a prerequisite is to adopt a proactive strategic posture which gradually leads to a flexible organizations structure ‐ the two factors that have a direct effect in making firms more innovative.

This study aims to develop a model which incorporates the impact of both aleatory and epistemic uncertainties into construction duration predictions, in a manner that is consistent with the nature/quality of information available about various factors which bring about uncertainties.

Data relating to 178 completed Tertiary Education Trust Fund (TETfund) building construction projects were obtained from construction firms via questionnaire survey. Using 90% of the data, the model was developed in the form of a hybrid-based algorithm implemented through a suitable user-friendly graphical user interface (GUI) using MATLAB programming language. Bayesian model averaging, Monte Carlo simulation and fuzzy logic were the statistical methods used for the algorithm development, prior to its GUI implementation in MATLAB. Using the remaining 10% data, the model's predictive accuracy was assessed via the independent samples t-test and the mean absolute percentage error (MAPE).

The developed model's predictions were found not statistically different from those of actual duration estimates in the 10% test data, with a MAPE of just 2%. This suggests that the model's ability to incorporate both aleatory and epistemic uncertainties improves accuracy of duration predictions made using it.

The model was developed using a particular type of building projects (TETfund building construction projects), and so its use is limited to projects with characteristics similar to those used for its development.

The developed model's predictions are expected to serve as a useful basis for consultancy firms and contractor organisations to make more realistic schedules and benchmark measures of construction period, thereby facilitating effective planning and successful execution of construction projects.

The study presented a model which permits combined manipulation of aleatory and epistemic uncertainties, hence ensuring a more realistic incorporation of uncertainty into construction duration predictions.

Building social capital within buyer‐supplier relationships is often associated with high performing supply chains. However, little research has examined the mechanisms by which social capital is formed. The purpose of this paper is to examine the effects of relational and contractual governance mechanisms on the formation of social capital under varying levels of demand and supply uncertainty.

A conceptual framework is developed, grounded in the literature on supply chain management and social capital theory (SCT).

A series of propositions showed that relational governance leads to the formation of social capital under conditions of supply uncertainty, but is subject to opportunism when customer product demand is uncertain. By contrast, in conditions of high demand uncertainty, contractual governance is associated with social capital formation.

The paper illustrates the need for managers to consider both the way in which their choice of governance mechanisms (contractual and relational) contributes to social capital, as well as highlighting the contingent nature of these mechanisms depending on the environmental context.

This paper is a novel contribution, applying SCT to the literature on supply chain management.

This paper aims to explore uncertainties in the interaction between Basel II and banking practices.

The research setting is a centralized bank’s risk control organization and its commercial lending operations. The bank, despite its early adoption of the Basel II Accord, experienced severe credit losses during the global financial crisis. The data consist of interviews with twelve decision-makers and risk specialists at the bank and interviews with four professionals outside the bank after the global financial crisis.

This paper finds that there are three types of uncertainties in the interaction between Basel II and banking practices. The paper also describes corroborative examples of efforts to reduce such uncertainties. Among such efforts, the decision-makers excluded the risk specialists from decision-making and decentralized decision-making to branch offices.

Although the literature generally portrays bank decision-makers and risk specialists as opposing groups, this research finds that the bank interviewees present complementary and confirmatory accounts on three types of uncertainties.

The findings suggest that increased regulatory pressure have operational implications for banking practices.

The paper has contemporary relevance with its sole focus on credit risk after the transition period provided for Basel II Accord.