Search results

1 – 10 of over 14000
Article
Publication date: 17 July 2018

Diyawu Rahman Adam, Kwame Simpe Ofori, Abednego Feehi Okoe and Henry Boateng

The purpose of this paper is to ascertain the effects of structural and bonding attachment on brand loyalty. The authors identified network quality, network coverage and mobile…

1082

Abstract

Purpose

The purpose of this paper is to ascertain the effects of structural and bonding attachment on brand loyalty. The authors identified network quality, network coverage and mobile number portability (MNP) as structural elements of attachment that affect brand loyalty. Similarly, the authors identify brand trust and social interaction ties as elements of bonding-based attachment that affects brand loyalty.

Design/methodology/approach

The authors employed a survey as the research design. There were 500 respondents who were customers of telecommunication network brands in Ghana. Data collected were analyzed using the partial least square approach to structural equation modeling (PLS-SEM) on SmartPLS 3.

Findings

The findings indicate that structural and bonding-based attachments affect the brand loyalty. Specifically, the authors found that network coverage, network quality, brand trust and social interaction ties have positive effects on brand loyalty while MNP has a negative effect on brand loyalty.

Originality/value

This study conceptualizes attachment from both structural and bonding perspectives, which are rare in the marketing literature. Thus, this study advances the conceptualization of attachment in the marketing literature.

Details

African Journal of Economic and Management Studies, vol. 9 no. 3
Type: Research Article
ISSN: 2040-0705

Keywords

Article
Publication date: 4 March 2014

Chao-Chin Huang, Shih-Chieh Fang, Shyh-Ming Huang, Shao-Chi Chang and Shyh-Rong Fang

While the literature attends to how customer retention strategies develop relationship quality (e.g. trust), it does not account for the potential mediator (s) in this…

5471

Abstract

Purpose

While the literature attends to how customer retention strategies develop relationship quality (e.g. trust), it does not account for the potential mediator (s) in this relationship. The purpose of this paper is to examine the mediating role of brand relationship quality (BRQ) in the relationship between relational bonds and brand loyalty in retail service contexts.

Design/methodology/approach

A total of 524 valid questionnaires from respondents aged between 15 and 24 are analyzed using structural equation modeling.

Findings

First, BRQ significantly mediates the relationship between relational bonds and brand loyalty. Second, structural bonds are the only driver of attitudinal attachment; social and structural bonds lead to a sense of community. Third, attitudinal attachment is the main influence on both behavioral and attitudinal loyalty.

Research limitations/implications

First, a focus on a single market segment, i.e. 15-24 year olds. Second the dimensions used to measure relational bonds and BRQ might not be applicable to other contexts. Third, does not consider potentially important moderator(s). Fourth, does not distinguish between store and product brands.

Originality/value

This study makes the following contributions to the literature: First, demonstrates the importance of BRQ as a mediator in the relationship between relational bonds and brand loyalty. Second, elucidates the role of BRQ in establishing brand loyalty in three theoretical frameworks applied to retail service contexts. Third, suggests a more comprehensive view of brand loyalty involving both behavioral and attitudinal dimensions. Fourth, proposes the managerial implications of this work for the customer retention strategies of retail service firms.

Details

Managing Service Quality, vol. 24 no. 2
Type: Research Article
ISSN: 0960-4529

Keywords

Article
Publication date: 1 June 1998

Suat Genc, Robert W. Messler and Gary A. Gabriele

Once alternative attachment concepts for a specific application have been generated, an evaluation tool needs to be used to select the “best” attachment concept based on given…

Abstract

Once alternative attachment concepts for a specific application have been generated, an evaluation tool needs to be used to select the “best” attachment concept based on given design objectives. Part 6 of this series presents a quantitative evaluation tool to select the optimal attachment concept based on structural performance, ease of manufacture, or ease of assembly as primary design objectives. Ways to consider secondary objectives in the evaluation process to handle design problems with multiple objectives are also presented.

Details

Assembly Automation, vol. 18 no. 2
Type: Research Article
ISSN: 0144-5154

Keywords

Article
Publication date: 1 April 1999

Raman Muralidharan and Robert D. Hamilton

We present a model of the international joint venture (IJV) restructuring process and discuss, from a single partner firm's perspective, the steps involved in recognizing a need…

1235

Abstract

We present a model of the international joint venture (IJV) restructuring process and discuss, from a single partner firm's perspective, the steps involved in recognizing a need for restructuring and deciding to restructure. In addition, we examine the organizational processes involved in recognizing a need for restructuring and deciding to restructure, and develop propositions about factors that increase the likelihood that a partner firm will decide to restructure its IJV in response to a genuine need for restructuring. We also note the research implications of our work and its contributions to management practice.

Details

The International Journal of Organizational Analysis, vol. 7 no. 4
Type: Research Article
ISSN: 1055-3185

Book part
Publication date: 14 December 2023

An-Na Li, You-De Dai, Tsungpo Tsai, Giun-Ting Yeh and Yuan-Chiu Chen

This study examines the relationship between food experience, emotion, place attachment, and tourists' revisit behavioral intention. A survey questionnaire is conducted on-site in…

Abstract

This study examines the relationship between food experience, emotion, place attachment, and tourists' revisit behavioral intention. A survey questionnaire is conducted on-site in Lukang and distributed to 408 tourists. The dimensions of food experience are established through factor analysis, and a hypothesized model of the relationships between the constructs is tested using structural equation modeling (SEM). The results indicate that tourists' food experiences included local flavor, media recommendation, local learning, life transfer, and interpersonal sharing. In addition, food experience has a significant impact on emotion and place attachment, and emotion has a substantial effect on place attachment. Finally, place attachment significantly impacts tourists' revisit behavioral intention. The study makes a significant theoretical contribution by identifying food experience, emotion, and place attachment as the salient predictors of heritage tourists' revisit intention. Furthermore, the study suggests that food experiences enhance effective bonding at tourism destinations.

Article
Publication date: 13 September 2013

Jing Theng So, Andrew Grant Parsons and Sheau‐Fen Yap

The purpose of this study is to develop and empirically test a theoretical framework that captures the impact of corporate branding on customer emotional attachment and brand…

48003

Abstract

Purpose

The purpose of this study is to develop and empirically test a theoretical framework that captures the impact of corporate branding on customer emotional attachment and brand loyalty in the luxury fashion market.

Design/methodology/approach

Cross‐sectional data were collected from 282 customers who purchased luxury brands. Structural equation modelling was used to test the hypotheses of the framework developed for the study.

Findings

Findings found limited effect of corporate branding on customer emotional attachment and brand loyalty. Among the six corporate branding dimensions examined, only corporate association, functional benefits, and symbolic benefits were found to have a significant impact on emotional attachment. Further, the impact of corporate branding on brand loyalty was only evident through functional benefits and corporate associations.

Practical implications

This study offers new empirical support for the proposition that corporate branding efforts have a role, thought limited, in building customer emotional attachment and loyalty towards luxury brands. As such, findings from this study can provide managers with a guide to managing their branding strategies so that customer emotional attachment and brand loyalty can be built in the most cost‐effective manner.

Originality/value

This is the first study to examine the relationship between corporate branding, emotional attachment, and brand loyalty in the luxury fashion context. The examination of the differential effects of corporate branding dimensions on emotional attachment and loyalty has contributed to a better understanding of the mechanism that underlies the operation of an effective corporate branding strategy.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 17 no. 4
Type: Research Article
ISSN: 1361-2026

Keywords

Book part
Publication date: 25 July 2008

Terry L. Amburgey, Andreas Al-Laham, Danny Tzabbar and Barak Aharonson

Inter-organizational alliances and the networks they generate have been a central topic in organization theory over the last decade. However, network analyses per se have been…

Abstract

Inter-organizational alliances and the networks they generate have been a central topic in organization theory over the last decade. However, network analyses per se have been static. Even when information over time has been available, the temporal component has been set aside or aggregated to the end point of the study. Substantially more research has been conducted on organizations initiating inter-organizational relationships. The organization-level research has been decidedly dynamic in nature. However, organization-level research has largely examined the structural characteristics of the networks generated by organizational actions. Work combining network-level and organization-level phenomena has been rare and, to our knowledge, no research including the effects of organization-level actions on the evolution of network-level phenomena has occurred.

In this chapter we use more than 6000 R&D alliances and more than 6500 M&D alliances initiated by more than 1000 biotech firms in the U.S. over a 30 year period to construct quarterly networks. We test 13 hypotheses linking the actions of the firms to changes in network structure. Utilizing hazard-rate models we test the effects of institutional status, positional status (centrality), and structural status (coreness) of firms on their propensity to form ties with different structural consequences. Our research indicates that both R&D and M&D networks in U.S. biotechnology are developing a distinct core/periphery structure over time. Furthermore, we find support for a process of preferential attachment wherein organizations are more likely to form ties with organizations of similar institutional and structural status. Furthermore, we find evidence for cross effects, for example attachment processes that enfold across the two networks.

Details

Network Strategy
Type: Book
ISBN: 978-0-7623-1442-3

Book part
Publication date: 16 August 2007

Edward J. Lawler

This paper theorizes the role of shared responsibility in the development of affective group attachments, interweaving ideas from social exchange and social identity theories. The…

Abstract

This paper theorizes the role of shared responsibility in the development of affective group attachments, interweaving ideas from social exchange and social identity theories. The main arguments are that (1) people engaged in task interaction experience positive or negative emotions from those interactions; (2) tasks that promote more sense of shared responsibility across members lead people to attribute their individual emotions to groups or organizations; and (3) group attributions of own emotions are the basis for stronger or weaker group attachments. The paper suggests that social categorization and structural interdependence promote group attachments by producing task interactions that have positive emotional effects on those involved.

Details

Affect and Groups
Type: Book
ISBN: 978-0-7623-1413-3

Article
Publication date: 2 March 2022

Sharareh Farhad, Mohammad Javad Maghsoodi Tilaki and Massoomeh Hedayati Marzbali

The study aims to evaluate the relationship among architectural identity, physical identity and neighborhood attachment in a residential neighborhood in the core of Sanandaj, Iran.

Abstract

Purpose

The study aims to evaluate the relationship among architectural identity, physical identity and neighborhood attachment in a residential neighborhood in the core of Sanandaj, Iran.

Design/methodology/approach

This quantitative study conducted a survey of 208 residents in a historic neighborhood. The study hypothesized the mediating role of physical identity on the relationship between architectural identity and neighborhood attachment. Structural equation modeling using analysis of a moment structures (AMOS) software was used to test the research hypotheses.

Findings

Research findings show the reliability and validity of the proposed model. The results indicate a significant relationship between architectural and physical identity and a significant direct relationship between physical identity and neighborhood attachment. However, no significant direct relationship is found between architectural identity and neighborhood attachment, and only a significant indirect effect is found through physical identity. Therefore, architectural identity elements contribute to increasing physical identity and subsequently attach to the neighborhood.

Originality/value

Given the necessity for revitalizing the neighborhoods in the historical core of the cities to prevent the migration from old neighborhoods and the destruction of the valuable fabrics, establishing emotional relationships between residents and the place and improving interactions among residents is required. The mental values of residents change over time. Although the identification and use of identity elements in residential buildings is a significant way to revitalize the historic residential fabrics, only a few studies have experimentally assessed the impact of architectural identity elements in the creation of physical identity on the residents’ attachment to the historic neighborhood.

Details

Housing, Care and Support, vol. 25 no. 2
Type: Research Article
ISSN: 1460-8790

Keywords

Article
Publication date: 10 May 2019

Tao Wen, Tong Qin and Raymond R. Liu

The purpose of this paper is to make up the deficiency of theoretical research in nostalgic marketing and is helpful for the original theories of brand marketing and experiential…

2973

Abstract

Purpose

The purpose of this paper is to make up the deficiency of theoretical research in nostalgic marketing and is helpful for the original theories of brand marketing and experiential marketing to deepen further.

Design/methodology/approach

The paper uses the approach of the empirical study. Based on the literature review, a theoretical model of the impact of nostalgic emotion (NE) on brand trust and brand attachment is constructed and corresponding research hypotheses are proposed. Then nostalgia-themed restaurants are selected to complete a questionnaire survey, and SPSS22.0 and LISREL8.70 are used for data analysis and hypothesis testing.

Findings

The results of the paper show that NE consists of four dimensions in the context of China: atmosphere nostalgia, interpersonal nostalgia, family nostalgia and personal nostalgia. Among these, NE has a significant positive impact on brand trust and brand attachment; further, brand trust has a significant positive impact on brand attachment and plays a partial mediating role in the impact of NE on the latter.

Research limitations/implications

As the nostalgic restaurant industry is the research object, the theoretical model described here may be limited to this specific industry. The potential applicability of the theoretical model to other service industries requires further study.

Practical implications

The results of the paper are helpful in building a good nostalgic experience, increasing consumer trust in restaurant brands, and strengthening the connection between NE and restaurant brand reconstruction.

Social implications

The results of the paper on the impact of NE on brand trust and brand attachment provide a referential basis and guide for services’ companies (e.g. restaurants) to revitalize the services’ brands.

Originality/value

The first contribution is that NE scale is constructed for the nostalgia-themed restaurants. The second contribution is that the paper reveals the mechanism of the impact of NE on brand trust and brand attachment.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 31 no. 4
Type: Research Article
ISSN: 1355-5855

Keywords

1 – 10 of over 14000