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This chapter analyzes the link between the digital divide, infrastructure regulation, and disaster planning and relief through a case study of the flood in San Jose, California triggered by the Anderson dam’s overtopping in February 2017 and an examination of communication failures during the 2018 wildfire in Paradise, California. This chapter theorizes that regulatory decisions construct social and disaster vulnerability. Rooted in the Whole Community approach to disaster planning and relief espoused by the United Nations and the Federal Emergency Management Agency, this chapter calls for leadership to end the digital divide. It highlights the imperative of understanding community information needs and argues for linking strategies to close the digital divide with infrastructure and emergency planning. As the Internet’s integration into society increases, the digital divide diminishes access to societal resources including disaster aid, and exacerbates wildfire, flood, pandemic, and other risks. To mitigate climate change, climate-induced disaster, protect access to social services and the economy, and safeguard democracy, it argues for digital inclusion strategies as a centerpiece of community-centered infrastructure regulation and disaster relief.

This study proposes targeted modernization of the Department of Defense (DoD's) Joint Forces Ammunition Logistics information system by implementing the optimized innovative information technology open architecture design and integrating Radio Frequency Identification Device data technologies and real-time optimization and control mechanisms as the critical technology components of the solution. The innovative information technology, which pursues the focused logistics, will be deployed in 36 months at the estimated cost of $568 million in constant dollars. We estimate that the Systems, Applications, Products (SAP)-based enterprise integration solution that the Army currently pursues will cost another $1.5 billion through the year 2014; however, it is unlikely to deliver the intended technical capabilities.

Modern emergency management policy is built around the concepts of shared responsibility and the development of resilient communities. Drawing on the Australian context, this chapter argues that giving effect to these policy directions will require negotiation between stakeholders and an inevitable trade in values, interests, and resources. The chapter identifies an apparent contradiction at the heart of modern disaster management: that improvements in establishing professional emergency and risk management services may have reduced the capacity of individuals and local communities to take responsibility for disaster preparation and response.

Almost every year the nation was shocked by the fire incident at school and hostel. The Fire and Rescue Department of Malaysia (2020) recorded 216 fires that have occurred at the private Islamic religious schools from 2015 until 2019, where several fires have killed many students, such as accidents in 1985, 1998, 2013, 2014 and 2017. As a result, the public began questioning the level of awareness among the school administrators. Addressing these issues, a survey has been conducted on the private Islamic religious schools that had experienced fire incidents in order to identify the awareness level among the administrators and students and to investigate whether aspects of compliance with fire safety procedures are enhanced. Four groups of respondents were selected, in which the Department of Fire and Rescue acts as a focus group. The other three groups are the victims who have faced the fire itself in their respective schools. The findings highlighted that the awareness level among victims towards the fire prevention practices is very low. Evidence has revealed there is no periodic supervision towards fire safety equipment, and only 35% comply with the standard procedure. Experts suggest sustainable school building should introduce to meet the criteria in performance-based fire management solutions. This reflects the fact that building continuity and fire safety can be complementary, not contradictory, if the two disciplines engage in meaningful dialogue at the beginning of the design process.

To examine and account for an innovative project bid and delivery partnership by a fire and rescue service in an area (Eastern European migrant integration) usually thought to be beyond its remit. An interpretation of the findings will be based on public value theory.

The study examines three sets of conditions: national and local political and economic environments facilitating the grant bid and its success; a history of safety and safeguarding work by a specific fire and rescue service that made the bid plausible and leadership of the FRS in constructing both bid (for funding) and turning that into a delivery partnership. Methods included a focused analysis of existing academic work and government reports, observation of partnership meetings, interviews and a focus group.

That the success of the funding bid and delivery of objectives can be explained in terms of national government funding decisions relating to migrant integration; the recognition both locally and nationally that the specific FRS had the capacity, because of previous innovative partnership work, to manage all aspects of a sub-regional partnership; the ability of the FRS to manage the delivery of partnership objectives over a two year period; that the project realised a range of public value outcomes. It generated a range of public value outcomes. Individual managers took risks and worked ‘beyond authority’ but the partnership that they built and maintained was the principal entrepreneurial agent.

The findings may have implications for the reconfiguration of sub-regional public service delivery.

The chapter is a study of a successful innovative, fire and rescue service led public sector partnership creating public value outcomes.

With confidence in the British Political system in decline, it is more important than ever that the top-down approach to decision-making and service strategy in public services is challenged. In this chapter, we examine how coproduction of services can be achieved using Get Talking, an approach to participatory action research that utilizes creative consultation techniques to engage with publics. We explain how the approach enabled Staffordshire Fire and Rescue Service (SFRS) to involve young people in the development of a Children and Young People’s Strategy. The case study approach, building on qualitative methods including focus groups and semi-structured interviews, demonstrates how creative approaches were used by public sector staff to engage young people and partners in strategy development. Creative consultation techniques were used to facilitate the focus group activity. While using Get Talking as an approach to policy development required a resource investment in terms of staff time, it provided SFRS with insight into the needs of service users. This resulted in a more relevant strategy being developed and a cultural shift in how the organization works with young people. Engagement with the Get Talking process had a positive effect on staff, providing them with a sense of ownership over the resulting strategy, enhanced the reputation of SFRS with partners, and improved relationships with young people through demonstrating that they were valued partners in coproduction. While the approach was well received by all parties, challenges of using Get Talking in a public service setting resulted in pragmatic adaptations to a traditional PAR approach.

This chapter investigates the history, antecedents and drivers for the latest Fire and Rescue National Framework for England, published in 2018. It reviews the previous five national frameworks published since the first was introduced in 2004 and evaluates them against the model outline in Chapter 2. The authors suggest that that political expediency and speed of delivery have played a greater role in their development than improving services, increasing public safety and providing assurance to the public. It therefore highlights some key areas for improvement in both the national framework and in its implementation.