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This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity and its four capabilities of acquisition, assimilation, transformation and exploitation and their impact on effective knowledge management. All of these capabilities are strategies that enable external knowledge to be recognized, imported and integrated into, and further developed within the organization effectively. The research tests the relationships between absorptive capacity and effective knowledge management through analysis of quantitative data (n = 549) drawn from managers and employees in 35 residential aged care organizations in Western Australia. Responses were analysed using Partial Least Square-based Structural Equation Modelling. Additional analysis was conducted to assess if the job role (of manager or employee) and three industry context variables of profit motive, size of business and length of time the organization has been in business, impacted on the hypothesized relationships.

Structural model analysis examines the relationships between variables as hypothesized in the research framework. Analysis found that absorptive capacity and the four capabilities correlated significantly with effective knowledge management, with absorptive capacity explaining 56% of the total variability for effective knowledge management. Findings from this research also show that absorptive capacity and the four capabilities provide a useful framework for examining knowledge management in the service industry. Additionally, there were no significant differences in the perceptions held between managers and employees, nor between respondents in for-profit and not-for-profit organizations. Furthermore, the size of the organization and length of time the organization has been in business did not impact on absorptive capacity, the four capabilities and effective knowledge management.

The research considers implications for business in light of these findings. The role of managers in providing leadership across the knowledge management process was confirmed, as well as the importance of guiding routines and knowledge sharing throughout the organization. Further, the results indicate that within the participating organizations there are discernible differences in the way that some organizations manage their knowledge, compared to others. To achieve effective knowledge management, managers need to provide a supportive workplace culture, facilitate strong employee relationships, encourage employees to seek out new knowledge, continually engage in two-way communication with employees and provide up-to-date policies and procedures that guide employees in doing their work. The implementation of knowledge management strategies has also been shown in this research to enhance the delivery and quality of residential aged care.

This chapter addresses the accountability standards expressed in the 2001 No Child Left Behind Act (NCLB) and the legislative history of this federal statute on education. The author states that the Act recognized that many students are “left behind” and some “way behind” and analyses how this Act will reduce the academic deficit for those students left behind? This review makes it clear that the fiscal equity movement never got off the ground or close to becoming a major part to the legislation. Legal challenges to NCLB is extensively reviewed which raises the question as the amount of support for this legislation. The chapter closes with the note that NCLB is an under-funded mandate placing the fiscal responsibility on the budget-strapped states.

Barriers to adequate healthcare in rural areas remain a grand challenge for local healthcare systems. In addition to patients' travel burdens, lack of health insurance, and lower health literacy, rural healthcare systems also experience significant resource shortages, as well as issues with recruitment and retention of healthcare providers, particularly specialists. These factors combined result in complex change management-focused challenges for rural healthcare systems. Change management initiatives are often resource intensive, and in rural health organizations already strapped for resources, it may be particularly risky to embark on change initiatives. One way to address these change management concerns is by leveraging socio-technical simulation models to estimate techno-economic feasibility (e.g., is it technologically feasible, and is it economical?) as well as socio-utility feasibility (e.g., how will the changes be utilized?). We present a framework for how healthcare systems can integrate modeling and simulation techniques from systems engineering into a change management process. Modeling and simulation are particularly useful for investigating the amount of uncertainty about potential outcomes, guiding decision-making that considers different scenarios, and validating theories to determine if they accurately reflect real-life processes. The results of these simulations can be integrated into critical change management recommendations related to developing readiness for change and addressing resistance to change. As part of our integration, we present a case study showcasing how simulation modeling has been used to determine feasibility and potential resistance to change considerations for implementing a mobile radiation oncology unit. Recommendations and implications are discussed.

The study here examines how business actors adapt to changes in networks by analyzing their perceptions or their network pictures. The study is exploratory or iterative in the sense that revisions occur to the research question, method, theory, and context as an integral part of the research process.

Changes within networks receive less research attention, although considerable research exists on explaining business network structures in different research traditions. This study analyzes changes in networks in terms of the industrial network approach. This approach sees networks as connected relationships between actors, where interdependent companies interact based on their sensemaking of their relevant network environment. The study develops a concept of network change as well as an operationalization for comparing perceptions of change, where the study introduces a template model of dottograms to systematically analyze differences in perceptions. The study then applies the model to analyze findings from a case study of Norwegian/Japanese seafood distribution, and the chapter provides a rich description of a complex system facing considerable pressure to change. In-depth personal interviews and cognitive mapping techniques are the main research tools applied, in addition to tracer studies and personal observation.

The dottogram method represents a valuable contribution to case study research as it enables systematic within-case and across-case analyses. A further theoretical contribution of the study is the suggestion that network change is about actors seeking to change their network position to gain access to resources. Thereby, the study also implies a close relationship between the concepts network position and the network change that has not been discussed within the network approach in great detail.

Another major contribution of the study is the analysis of the role that network pictures play in actors' efforts to change their network position. The study develops seven propositions in an attempt to describe the role of network pictures in network change. So far, the relevant literature discusses network pictures mainly as a theoretical concept. Finally, the chapter concludes with important implications for management practice.

The drive to improve learning and safety in our nation’s public schools has resulted in the widespread adoption of zero-tolerance disciplinary policies. The practice of punishing any school infraction regardless of extenuating circumstances has been particularly detrimental to students of color. Black and Latino students are more likely to be suspended, expelled, and/or referred to law enforcement for nonviolent and/or minor infractions. Students who are removed from school fall behind academically and have an increased risk of being arrested and thrust into the criminal justice system. This reality has moved the Obama administration to urge school officials to abandon overly zealous disciplinary policies. However, the recommendations set forth by the Obama administration are nonbinding and fail to address the root causes of racially discriminatory school discipline practices.

Any meaningful effort to understand and/or disrupt the pattern of pushing students out of schools and funneling them into the criminal justice system must consider the adverse effects of the following three factors: (1) unchecked racial biases among school personnel, (2) inadequately resourced poor performing schools, and (3) the ever-expanding economic inequality in society. Omitting of any of these items from the guidelines and recommendations represents a glaring limitation of the Supportive School Discipline Initiative as a tool for addressing racial disparities in school discipline and the school to prison pipeline.

We aim to show that students of color would benefit from “need-based” educational reforms, a Presidential Administration that directly addresses racial inequality, and economic policies that target the most financially strapped communities.

This chapter examines the role of stress and emotional well-being as critical antecedents of important outcomes in the military context. In it, we provide a framework for understanding the sources of stress among military personnel. Using this model, we review the risk factors associated with combat and deployment cycles in addition to protective factors, such as personality characteristics and social support, which mitigate the effects of stress on emotional well-being and performance. Finally, we evaluate efforts by military organizations to enhance the emotional well-being of service members through training programs designed to build resiliency.

While horror film is hardly new to Latin America, film scholars have largely emphasized the paradigms of socially engaged, ‘serious cinema’ over exploring how genre, cult or other transgressive film-making modes have developed in and reflect the region (Tierney, 2014). To characterize Latin American horror, it is typified by the supernatural, which indeed contradicts serious cinema. Since about 2010, however, Latin American film-makers have revisited the ‘abduction’ subgenre of horror film. This chapter analyses three such films – Scherzo Diabolico (García Bogliano, 2015), Luna de Miel (Cohen, 2015) and Sudor Frío (García Bogliano, 2010) – to suggest how their representations of gender and class complicate assumptions about everyday life in the region. The chapter also interrogates how this revived mode of horror film-making reconfigures gender ideologies to challenge the Latin American sociopolitical structures of machismo and patriarchy. By integrating conceptualizations of hybridity with transnational views on horror film-making and Freeland’s (1996) reworked feminist strategy for analysing horror texts, this chapter argues that, in tandem with new means of accessing and viewing Latin American horror globally, we should rethink how the abduction subgenre reflects new realities of Latin American society.