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Leadership is always important but is especially important at times of rapid and even fundamental change. The purpose of this paper is to discuss and evidence the changes and decisions facing librarians in our world against the backdrop of international disrupted business models for libraries. The traditional mode of operation for libraries is changing dramatically in order to stay relevant and connected to our library users. This paper will aim to explore future leadership styles which will be required for special librarians. This will be set in the context of the NextGen Leadership program which this author established and conducted across Hong Kong, Singapore and Shanghai. The paper will also seek to draw on the author's experiences seeking new scenario futures for special libraries in Australia.

This paper will explore future leadership styles which will be required for special librarians. This will be set in the context of the NextGen Leadership program which this author established and conducted across Hong Kong, Singapore and Shanghai. It will also draw on the author's experiences seeking new scenario futures for special libraries in Australia.

The evaluation of the Next Gen Leadership program is reviewed in this paper.

The implications are that librarians need programs such as Next Gen in order to be able to test new ways of adopting management behaviours. These new ways of operating can be tested through programs such as Next Gen which operate over a lengthy period of time.

It is crucial that existing managers of academic libraries establish these leadership programs into the future as a means of ensuring good succession planning.

This is a genuinely original program spanning three countries/cities; Hong Kong, Singapore and Shanghai. The opportunity for participants in this course to meet, inter-mingle and network into the future with similar colleagues is unique. The opportunities to test new modes of management in such a course, remote from the work environment, are of value to the management styles of each individual into the future.

In an experience economy, the alternative options for higher education are varied; resulting in competition and a deliberate focus on student experience to create competitive advantage. In this regard, the various constituents of the university, including the library, are required to transform the organisational culture, specifically, the service culture, to engage students in a way that creates a memorable experience. In response, The UWI, Mona Library re-launched its Customer Service programme: using an in-house inspired 10 element service model, with initiatives aimed at realising each element, the library purposed to build a service culture. This paper seeks to assess employees' perception of the impact of the initiatives of this model.

This survey research employed individual interviews to assess employees' perception of the impact of the initiatives of the service model, with the objective of refining the model, where needed, for continued use in the Mona Library, and for use in libraries desirous of implementing the model.

The initiatives of the service model are creating the desired customer service culture and aspects have been identified for refinement.

The model is based on the needs, experiences, history, culture and strategic priorities of one Caribbean university library. It centres on the employees and their perception. As such, it focuses less on the product, space and the external customer; but it is hoped that by focusing on the employees (specifically creating a service culture amongst them) that this will ultimately impact product, space and the overall customer experience.

Provides the top priorities and considerations for a practicing Caribbean / developing country academic library manger, with an interest in a model for nurturing service culture amongst the employees.

This paper is of value as it centres on creating a service culture, rather than on the usual customer service satisfaction survey, offers a service model and adds to the literature on customer service in academic libraries.

To introduce the papers presented at the 2nd International Conference on Repository Libraries, organised by the Finnish National Repository Library and sponsored by IFLA, with many leading institutions participating in programme planning.

Provides a brief outline of each paper, discussing the state of health of repository libraries of any kind: national, academic, shared, etc.

Participating librarians presented a feasible future model, which has been called “URL” (“Universal Repository Library”), which encompassed the following characteristics: digital delivery 24/7 to end‐users; information for free (or support of minimal charges); performance and retention of public agreements; focus on existing strengths with multilingual approaches; virtual union catalogue linking repository catalogues; strong local support of regional repositories; international focal points; and the development of local support to bridge into URL.

The creation of a model of repository libraries for today, the near future and the distant future.

To describe the international conference and promote conference proceedings.

Taking advantage of the 2006 IFLA Meeting in Seoul immediately after, this 3rd Shanghai International Library Forum drawing a large number of international participants was deemed a great success.

Describes the 3rd Shanghai International Library Foum.

Gives an interview of the conference.

This paper aims to provide a case study of the CARM (CAVAL Archival and Research Materials Centre) Centre, a print repository owned and managed by CAVAL, an Australian consortium of academic libraries, based in Melbourne, Australia. The history, business models and operations of the initial module, CARM1, which commenced operations in 1996 and the recently completed module, CARM2 are described. This is preceded by a review of literature addressing the issue of retained or ceded ownership of stored items, and is followed by a discussion of the trend from a shared collection to shared storage within a shared facility.

The approach is descriptive and explanatory. CARM1 was designed for both operations and space utilisation to be managed as economically as possible. This was achieved by storing items in a high density configuration and the collection, now known as the CARM Shared Collection, being owned by the CAVAL consortium. In exploring options for an expanded facility in 2007, a shared storage facility was determined to best meet the qualitative needs of member libraries. This option minimised the set-up and operational costs and required the lowest initial capital. CAVAL constructed a second storage facility, CARM2 which began operations in late 2010.

The CARM Centre demonstrates that variant models for storage configurations and collection ownership can co-exist and meet the differing needs of member libraries within one facility. The need for off-site storage and the terms and conditions under which member libraries are willing to accept it differ widely. CAVAL's approach has been, and continues to be, that each member library makes its own decision and that CAVAL's role to facilitate those decisions while retaining an approach that supports broad-based solutions, be this in the form of a fully integrated shared collection, or a co-ordinated and carefully managed shared storage facility.

This paper will be of interest and value to other organisations or consortia with an interest in the development, business models, implementation and management of shared print repositories that respond to the needs and circumstances of their member libraries.