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Purpose: This paper uses performance theory to explore how wine-tourism experiences are orchestrated by wine tour guides to encourage engagement of consumers. It describes how such orchestration is built on material elements such as landscapes, architecture, vineyards, production facilities, and wine tastings.

Design/methodology/approach: A multi-layer ethnographic research on wine-tourism was employed. The interviews, observations, and field notes were analyzed through the lens of performance theory. A constant comparative method was used to identify emergent patterns, and a hermeneutic method was used to interpret the data.

Findings: The paper builds on performance theory and delineates the ways in which guides co-create intense experiences with participants. It portrays how tour guides often adjust their theatrical scripts to consumers’ unique needs through creative variations: surprise treats, activities, and personal stories. When guides take pleasure in tours, participants do as well, resulting in memorable co-created experiences. The tours feature processes such as pitching and relation-building techniques that call upon identity, morality, and materiality scripts, which ultimately build a sense of social obligation among participants toward tour guides and winery staff.

Originality/value: From a theoretical perspective, the paper adds value to the discussion of performance in tourism by suggesting that the service blueprint, architecture, and employee training are only part of the story. This paper shows how consumer engagement and interactions between participants, guides, architecture, and landscapes are essential elements of memorable experiences.

Research limitations: Like other studies, there are limitations to our study as well. Our study only included one-day wine tours. A broader investigation of strategic alliances between tour companies and wineries, and how wine tourists experience and sustain a sense of social obligations to the wineries they visit, will provide further insights into how wine-tourism functions as a co-creative emergent form of consumption involving individuals, products, and processes.

Purpose – Organizational and work studies consistently find an interrelationship between employees' relationships with coworkers to their morale, as indicated by their satisfaction and commitment levels. This same research shows organizational climate, as indicated by levels of trust and shared values and norms in the organization, strongly benefiting from satisfied and committed employees.Methodology/approach – This chapter concretizes workplace relationships using multipanel network data from 15 Indianapolis charter school teachers.Findings – With these data, network traits related to network cohesion, strong ties, and in-group identity identified as central processes undergirding affective relationships are directly tested. A feedback loop between organizational climate and employee morale, where both mutually reinforce the other, is also discussed.Implications – These findings show that affective relationships with coworkers improve employee morale and organizational climate.

This chapter is an overview of herstorical, political and theatrical developments in South Africa. It provides an overview of the background to the herstory of South Africa from 1912–1993.

Dates are included which have relevance to the herstory of South African Women; for example, 1912 was the year of the formation of the African National Congress (ANC); in 1913 Charlotte Maxeke led a march against pass laws for African women; the Native Land Act of 1913 stated that natives were no longer able to buy, sell or lease outside the stipulated reserves; the Influx Control and The Natives Urban Act of 1923 and amendments to the Act in 1937 had devastating consequences for African women as it severely restricted their movements from rural to urban areas. The year 1930 is important because this was when white South African women acquired the vote which gave political activists such as Helen Joseph and Helen Suzman a political voice. In 1948 the ANC Women’s League (ANCWL) was formed. Political events from the 1970s through to 1993, demonstrate how the Black Consciousness Movement (BCM), the African National Congress (ANC), other anti-apartheid organisations and the apartheid government realised the effectiveness of theatre as a political weapon

Strategy Question: How do we successfully manage our product/service improvement projects?

Summary: The executive has a defined improvement need, and a well thought out specification toward a project to address it. Now the project needs to be done on time. The Milestone Project Management Tool is a structured project management format. It is formatted after classic “stage gate” approaches, with some clever additions that allow it to also serve as an overarching management tool. Each stage gate represents a major element of the development process. Individual tasks supporting the major stage gate item are listed within that heading. By defining these line item tasks, the executive can shape the management tool to fit the particular situation. Color coding completed, ongoing, and incomplete tasks provides a great visual management technique for multiple ongoing projects. The user will be given examples of stage gate milestones (such as Milestone 1 — Project Charter, Milestone 2 — Specification Development, Milestone 3 — Prototype Development, Milestone 4 — Proof of Concept, Milestone 5 — Development, Milestone 6 — Commercialization, etc.) as well as numerous task line suggestions for each stage gate. The user will be encouraged to construct the milestone headings and task line items that make the most sense for their individual situation.

Purpose – This chapter analyzes two environmental conflicts in Southeast Michigan. It analyzes how activists in each community framed each conflict and what factors prevented the groups from collaborating.

Design/methodology/approach – This essay uses a multi-method approach. Researchers used participant observation, interviews, and archival information gleaned from government documents and newspapers.

Findings – Both community groups had a common opponent – a corporation that had closed its facilities in a predominantly black, low-income urban community and relocated it to a predominantly white, middle-class, rural community. Both communities had complaints about pollution, yet they did not collaborate with each other in their campaigns against the corporation.

Originality/value – The essay blends two theoretical approaches – social movement and conflict theories – to help in the assessment of how the conflicts unfolded and why collaboration between activists in the two communities did not occur. This is one of the first attempts to analyze environmental justice conflicts from this perspective.

This chapter examines the prisoners’ strike which took place throughout Great Britain in August 1972. The strike, the first of its kind in British penal history, took place against a background of sub-standard conditions in British prisons, with an outdated prison estate, overcrowding, ‘slopping out’, and a prison department preoccupied with secrecy. The strike was not a sporadic protest, rather it occurred during a year of social and political unrest both inside and outside prisons, and was led by an organisation of prisoners and ex-prisoners – the Union for the Preservation of the Rights of Prisoners (PROP). While the government recognised the need for improvements in prison conditions, it refused to recognise the right of prisoners to organise. An analysis of the 1972 strike and the role of PROP can inform contemporary penal reform and abolitionist debates among scholars, practitioners, activists, prisoners and ex-prisoners.

Josh Bendickson is a Ph.D. student at Louisiana State University in the E. J. Ourso College of Business. He teaches principles of management in the Rucks Department of Management and is also involved in the Stephenson Entrepreneurship Institute. His research interests include strategy, entrepreneurship, and management history.