During the period of growth of e‐commerce, e‐business and online life in general, trust has been identified by a number of authors as a key factor, the absence of which…
Many authors have identified fears about a lack of personal privacy online as a major disincentive to the take‐up of e‐commerce by private consumers. The publication of a…
The electronic library is emerging as the library of the foreseeable future but its user aspect, particularly the usability, requires more research. This article describes the ELINOR (Electronic Library and Information Online Retrieval) developments at De Montfort University from the user's perspective. It firstly shows the main features of the ELINOR user interface which illustrates how a user can find a document in the Electronic Library and subsequently read the retrieved document on the screen. This is then followed by a discussion of the methodology and findings of a user study based on a random sample of eight ELINOR users conducted in the Autumn term of 1993. The user study included searching/reading/browsing tasks and a questionnaire. The former is a controlled experiment designed to gauge objectively the usability of ELINOR by comparing the use of the electronic books with that of printed books. The questionnaire shows the user's subjective reaction to ELINOR. Future work on the user study will expand the sample to include all the first‐ and second‐year students doing the Business Information Systems Course at the University's Milton Keynes campus.