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Article
Publication date: 1 June 2006

Yonca Hürol, Fernando Julia Koschinsky, Stephen Graham and Ayona Datta

TIME-BASED ARCHITECTURE

METHODOLOGIES IN HOUSING RESEARCH

AT WAR WITH THE CITY

DESIGNING SOCIAL INNOVATION-PLANNING-BUILDING-EVALUATING

Abstract

TIME-BASED ARCHITECTURE

METHODOLOGIES IN HOUSING RESEARCH

AT WAR WITH THE CITY

DESIGNING SOCIAL INNOVATION-PLANNING-BUILDING-EVALUATING

Details

Open House International, vol. 31 no. 2
Type: Research Article
ISSN: 0168-2601

Article
Publication date: 26 November 2018

V. Dao Truong, Stephen Graham Saunders and X. Dam Dong

Social marketing has gained widespread recognition as a means of motivating behaviour change in individuals for societal good. Many opinions have been shared regarding its…

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Abstract

Purpose

Social marketing has gained widespread recognition as a means of motivating behaviour change in individuals for societal good. Many opinions have been shared regarding its potential to affect society or systems-wide change, leading to the macro-or systems social marketing (SSM) concepts and ideas. This paper aims to critically appraise the SSM literature, identify key features and highlight gaps for future research.

Design/methodology/approach

A search was conducted of peer-reviewed SSM articles published from 2000 to March 2018 inclusive. A number of online databases were mined, including but not limited to Google, Google Scholar, Scopus, PubMed, Cochrane and Medline. Key social marketing outlets (Social Marketing Quarterly and Journal of Social Marketing) were browsed manually. In total, 28 SSM articles were identified.

Findings

SSM adopts a dynamic systems thinking approach; it is an orientation, not a theory or model; it is multi-method; and it recognises that intervention can occur on multiple levels. Yet, greater attention should be given to the complexities of the systems context and the power structures and relations that exist between stakeholders. Significant issues also include stakeholder voice and participation, the use and reporting of theories and models, the measurement of long-term intervention outcomes and the undesirable impacts of SSM.

Originality/value

This paper identifies issues that need to be addressed if social marketing is to become a more system-oriented means to positively influence societal change. Implications for theoretical and practical development of the social marketing field are provided.

Details

Journal of Social Marketing, vol. 9 no. 2
Type: Research Article
ISSN: 2042-6763

Keywords

Article
Publication date: 27 May 2021

V. Dao Truong, X. Dam Dong, Stephen Graham Saunders, Quynh Pham, Hanh Nguyen and Ngoc Anh Tran

This paper aims to examine how social marketing intervention programmes to measure, evaluate and document social marketing impact.

Abstract

Purpose

This paper aims to examine how social marketing intervention programmes to measure, evaluate and document social marketing impact.

Design/methodology/approach

A systematic review of 49 nutritional behaviour intervention programmes (2006–2020) was conducted. To examine the social marketing impact of the programmes, a logic model of social impact was used. The model comprises inputs (the resources used for an intervention programme), outputs (the direct products resulting from the use of resources), outcomes (short- to medium-term programme effects) and impacts (long-term programme effects on the individual, community or societal levels).

Findings

Most intervention programmes set the goal of encouraging their target audience to increase fruit and vegetable intake, choose healthy food items, drink less sugary beverages or consume low-fat diaries, while few others sought policy or systems change. Multiple criteria were used for impact evaluation (e.g. exposure and reach, changes in knowledge, awareness, attitudes, behaviours and body mass index). (Quasi) experiments were the most popular method used for impact measurement, followed by the pre-post model of impact. Positive changes were found in 33 programmes, often reported in terms of short-term outputs or outcomes. Long-term impact particularly on the broader societal level was not indicated.

Originality/value

This research offers a systematic review of how social marketing impact is measured, evaluated and documented. It also provides some guidance for social marketers on how to shift from a reductionist, behavioural outcome-focussed approach towards an “expansionist” impact approach that explicitly considers social marketing impacts on the quality of life of individuals, communities and societies.

Details

Journal of Social Marketing, vol. 11 no. 3
Type: Research Article
ISSN: 2042-6763

Keywords

Article
Publication date: 18 January 2021

Stephen Graham Anthony and Jiju Antony

The purpose of this paper is to present a maturity model for academic leadership teams to benchmark their ability to deliver a culture of continuous improvement through the use of…

Abstract

Purpose

The purpose of this paper is to present a maturity model for academic leadership teams to benchmark their ability to deliver a culture of continuous improvement through the use of Lean Six Sigma. Teams will also be able to use this model to develop strategic action plans to improve the culture of continuous improvement within their institution. In addition, this paper explains the journey the authors have taken in creating this model by using a mixture of literature review, questionnaires and case studies to build the model and the use of test cases to refine and improve the model.

Design/methodology/approach

This paper uses a structured approach, focussing first on assessing the state of UK Lean Six Sigma (LSS) implementation and the, through the use of the case study method, the authors have designed a maturity model based on the classic capability maturity matrix approach. The final model has then been tested to refine the model into an improved version.

Findings

Key findings from interviewing the academic institutions that make up this paper highlight the current best practice in the UK and how far they still have to travel to become truly continuous improving organisations.

Research limitations/implications

This paper is limited to only focussing on UK institutions in the design and development of the maturity model. Future research should benchmark UK institutions more formally with international universities from North America and the Far East.

Practical implications

This paper present a final maturity model which can be used by academic leadership teams to both map their maturity at delivering continuous improvement projects and to act as an action plan to move the culture towards a quality-based, continuously improving institution.

Originality/value

To the best of the authors’ knowledge, this is the first such model to be produced focussing on the leadership and sustainability of deploying LSS in academic institutions.

Details

International Journal of Lean Six Sigma, vol. 12 no. 3
Type: Research Article
ISSN: 2040-4166

Keywords

Article
Publication date: 25 July 2019

Stephen Graham Saunders and V. Dao Truong

The purpose of this paper is to explore the dynamic nature of behaviour change over time and to gain insights into the effectiveness of social marketing efforts at three different…

Abstract

Purpose

The purpose of this paper is to explore the dynamic nature of behaviour change over time and to gain insights into the effectiveness of social marketing efforts at three different intervention points under three different delay time conditions.

Design/methodology/approach

A system dynamics simulation modelling approach was used.

Findings

The findings showed that the effectiveness of social marketing interventions at different points of intervention and delay times is dependent on complex dynamic system interactions and feedback loops.

Research limitations/implications

As the dynamic simulation model was an abstraction or simplified representation, it was only useful to gain insights into generalised patterns of behaviour over time.

Practical implications

The paper provided practical guidance to social marketers’ intent on gaining insights into “where to do” and “when to do” social marketing rather than “how to do” social marketing.

Originality/value

The paper provided theoretical and practical insights into the temporal nature of behaviour change and the effectiveness of social marketing interventions in influencing behaviour over time.

Details

Journal of Social Marketing, vol. 9 no. 3
Type: Research Article
ISSN: 2042-6763

Keywords

Article
Publication date: 29 October 2021

Estelle van Tonder, Stephen Graham Saunders, Mwarumba Mwavita and Sohee Kim

This study aims to examine customer helping and advocacy behaviours within dyadic financial service relationships involving customers and fellow customer helpers.

Abstract

Purpose

This study aims to examine customer helping and advocacy behaviours within dyadic financial service relationships involving customers and fellow customer helpers.

Design/methodology/approach

The gift-giving literature was used to propose a customer-to-customer interaction model, which was tested and cross-validated among electronic banking customers in South Africa (n = 404) and Australia (n = 244). Self-administered questionnaires were distributed to respondents who are users of electronic banking services and who previously received help with the service from a fellow customer. Data analysis included multi-group structural equation modelling.

Findings

The findings support the view that selected source credibility dimensions may influence greater affective commitment towards fellow customer helpers at various levels. Subsequently, further altruistic gift-giving in the form of customer helping and advocacy behaviours may result from higher levels of affective commitment. Feeling secure in their relationships with fellow customer helpers, customer recipients of help are likely to further socialise other customers who may share a common interest in the service category (e.g. electronic banking), but do not necessarily support the financial service provider of the customer.

Originality/value

The findings extend the conceptual domain of affective commitment and shed light on the factors contributing to the development of strengthened bonds between customers and fellow customer helpers within dyadic financial service relationships. Additionally, greater financial service socialisation and use may be achieved when the helping and advocacy behaviours of customer helpers are not restricted to a specific service provider. Subsequently, the current investigation advances knowledge of the underlying processes involved in motivating these desired service outcomes and behaviours.

Details

International Journal of Bank Marketing, vol. 40 no. 2
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 12 June 2017

Stephen Graham Anthony and Jiju Antony

Is academic leadership unique? Is it special? Do academic leaders require certain knowledge, skills and behaviours that only a career in academic can develop – or is it…

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Abstract

Purpose

Is academic leadership unique? Is it special? Do academic leaders require certain knowledge, skills and behaviours that only a career in academic can develop – or is it fundamentally the same as traditional leadership? This paper explores whether or not academic leadership is special or simple. It starts by defining the context and environment academic leaders find themselves in, moving onto explore characteristics and the overlap with traditional leadership thinking and finally concludes with current trends and a working definition of what academic leadership really is. The purpose of this paper is to explore the uniqueness of academic institutions and whether or not they require certain leadership characteristics which can only be found in academic career progression or could an exceptional individual from outside academia lead academics, researchers, administrators and support staff?

Design/methodology/approach

Based around a literature review of current thinking on academic leadership and then the production of a Venn diagram to compares these current trends with more traditional definitions of leadership.

Findings

The key findings of this paper include a definition of academic leadership, and how it is similar in many ways to traditional leadership thinking. However, there is a uniqueness centred on the culture and politics of an academic institution which many traditional leaders would not need to work within.

Research limitations/implications

This paper is part of a wider research project relating to academic leadership and Lean Six Sigma and thus the author has searched out papers which support both areas of the author’s interest.

Practical implications

Anyone in a position of academic leadership may be interested in how it relates to traditional leadership concepts and where their field differs from others.

Originality/value

No research current exists which overlaps academic leadership with traditional definitions and characteristics and thus this paper is a new view of academic leadership.

Details

International Journal of Productivity and Performance Management, vol. 66 no. 5
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 8 May 2009

Jeanine Parolini, Kathleen Patterson and Bruce Winston

Although transformational and servant leadership has been in existence since the 1970s and theoretical assumptions about the differences began in the 1990s, this paper seeks to…

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Abstract

Purpose

Although transformational and servant leadership has been in existence since the 1970s and theoretical assumptions about the differences began in the 1990s, this paper seeks to relate the first empirical investigation distinguishing between the two leaders, which was conducted recently by the first author.

Design/methodology/approach

Through a review of the literature, the first author established 19 semantic differential scales and two self‐typing paragraphs to differentiate between the two leaders. The scales and paragraphs were formed into an online survey, reviewed by an expert panel, and distributed to 56 randomly selected contacts where 514 participants responded.

Findings

Through discriminant analysis, five statistically significant (p=0.000) discriminant items were found that differentiated between transformational and servant leadership.

Research limitations/implications

The paper proposes that the five statistically significant items revealed by the first author's research be brought into future definitions, discussions, and research on transformational and/or servant leadership.

Practical implications

The five items proposed should also be integrated into leadership and organizational development practices, the literature, and future research.

Originality/value

The paper discusses the first empirical research study investigating the distinctions between transformational and servant leaders, two leadership styles that have existed and been discussed by scholars and theorists since the 1970s.

Details

Leadership & Organization Development Journal, vol. 30 no. 3
Type: Research Article
ISSN: 0143-7739

Keywords

Article
Publication date: 1 April 1999

Stephen Graham

This article provides an explanation of the HeadLine Resource Data Model, which is being implemented and tested in a relational SQL database. The article primarily deals with the…

Abstract

This article provides an explanation of the HeadLine Resource Data Model, which is being implemented and tested in a relational SQL database. The article primarily deals with the idiosyncratic elements of the model, and how HeadLine has addressed the problem of multiple resource layers and solved the issue for the HeadLine personal information environment. This includes the “instances of availability” concept and the various access type values that services and resources can have.

Details

VINE, vol. 29 no. 4
Type: Research Article
ISSN: 0305-5728

Article
Publication date: 1 February 1915

The danger of damage to buildings and their contents that might be caused by German air‐craft and warships has been seriously exercising the thoughts of owners, trustees and…

Abstract

The danger of damage to buildings and their contents that might be caused by German air‐craft and warships has been seriously exercising the thoughts of owners, trustees and occupiers, and strong representations have been made to the Board of Trade, urging upon the Government that the State should accept liability in respect of same. This seems only reasonable at a time like the present. The danger is a national one, while any damage done would naturally be local, and we believe the whole nation would be willing to bear the loss for the localities attacked. Mr. Runciman has intimated that the Government is only prepared to consider the matter on the lines of a modified scheme of State Insurance, and while we do not think this satisfactory, it is better than nothing, and some scheme should undoubtedly be arranged by which the local authorities could cover their risks so far as the Municipal Buildings and the Public Libraries are concerned. The Libraries, in many cases, particularly when holding in trust or through bequest or gift the collections of individuals, contain books and articles of great value, and the matter should be in the mind of all librarians, and not be allowed to drop.

Details

New Library World, vol. 17 no. 8
Type: Research Article
ISSN: 0307-4803

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