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The topic of visitor consumption is of great interest to international organizations and scientific research because of its particular significance. The analysis of tourism activity's economic impact on the host country might be carried out by implementing ex post methods and approaches based mainly on the System of National Accounts. These methods refer to the tourism contribution to the national economy and the analysis of direct and indirect economic effects. The aim of this kind of tourism expenditure's analysis is to obtain the necessary information and to acquire the knowledge needed to formulate and implement the appropriate economic policy, as well as to elaborate the adequate planning and rational tourism management. Tourism activity has specific characteristics rendering its economic analysis a difficult task. In the present paper the main methods attempting to estimate the tourism's economic impact are reviewed, with emphasis on those allowed to obtain the most reliable results; tourism satellite accounts and input‐output analysis. This review is followed by a presentation of the evaluation criteria permitting to estimate their value. In the second section we summarise the scientific debate on tourism economic impact, which primarily focuses on two main issues — the theoretical approach and the adequate methodological instrument. The paper concludes by highlighting the actual state of art in this research field.

The scope of this chapter is to present in a simple and synoptic way the main components of tourism as a consumer-driven business field. The main purpose of this chapter is to discuss the tourism system and tourism value chain as the analytical frameworks for tourism businesses.

A literature review was conducted on conceptual issues and managerial aspects of tourism system and value chain.

This chapter highlights the fact that tourism is not a science or a scientific discipline; it is just a body of knowledge. It presents, in a synoptic and clear way, the building blocks of the tourism, that is, the approaches of tourism system and tourism value chain, as well as the concept of tourism experience.

This chapter is explorative in nature, because the discussion is mostly based on a literature review.

Tourism is a multifaceted activity, which touches upon many different economic activities that are connected as a system. Thus, tourism must be understood as a system that includes interrelated elements working together. The model of a value chain can be applied in tourism, both at business and destination levels. Tourists are the focal point of the global value chain in international tourism.

This chapter analyses analytical frameworks, models and concepts in an integrated way. This analysis is very useful in creating a better understanding of the tourism industries and the business ventures in this field.

In this chapter we aim to consider human resources (HR) within the context of tourism experiences. Specifically, our intention is to analyze and highlight the importance of a strategic approach to human resources management (HRM) and suggest suitable tools and strategies.

Extensive literature reviews were conducted on issues and aspects of HRM. Micro-cases and examples are used to illustrate efficient HRM tools and practices.

(i) HR have a significant contribution to make in overcoming the challenge of creating and managing experiences to meet customer expectations and achieve tourism business aims. (ii) The strategic management approach to HR is indispensable because consumption experience has shifted from the servicescape to the experiencescape environment. (iii) This evolution implies that tourism staff need to develop a new skills set.

This study is explorative in nature, based on a literature review. Thus, more research-based knowledge and more empirical studies are needed to fully validate the chapter’s suggestions.

Strategic HRM is a requirement for tourism businesses that aim to provide valuable tourism experiences. There is a need for experiential intelligence and a bundle of skills to fulfill the customized requirements and personal aspirations of contemporary tourists. The related strategies are also discussed.

The study offers insights into aspects of HRM in the context of tourism experiences and highlights the necessity of developing an extended bundle of skills.