Search results

1 – 4 of 4
To view the access options for this content please click here
Article
Publication date: 11 November 2014

Cinzia Dessi, Wilson Ng, Michela Floris and Stefano Cabras

The purpose of this paper is to explore the “perceptive concordance” – the proximity of perceptions of the business- between key managers and customers of two small…

Abstract

Purpose

The purpose of this paper is to explore the “perceptive concordance” – the proximity of perceptions of the business- between key managers and customers of two small family-owned and managed businesses (“FBs”) and two larger non-FBs in Cagliari, Italy as a preliminary basis for understanding how small retail businesses that are typically family owned have continued to compete and thrive in many Western European cities.

Design/methodology/approach

The authors asked how small FBs have been able to compete in an advanced European economy despite apparent competitive disadvantages relative to large superstores selling the same products. In addressing this question the authors drew on a qualitative research methodology in which the authors interviewed senior managers and surveyed customers of the four businesses and applied an original statistical model to assess the degree of their perceptive concordance with over 100 customers of each business.

Findings

The study's findings suggest a significant difference between key managers and customers of the sampled FBs and non-FBs in the perceptive concordance of the respective businesses held by those managers and customers.

Research limitations/implications

Based on the research in this study the authors have developed a number of scholarly and managerial implications in the way that both FBs and non-FBs may retain old customers and gain new ones by anticipating and not merely responding to their product and service preferences.

Originality/value

This paper extends the literature on customer relations management (“CRM”) in FBs by explaining how small High Street FBs in competitive retail businesses have continued to thrive in Western Europe where owner-managers have developed and successfully leveraged their tacit knowledge of the requirements of repeat customers.

Details

Journal of Small Business and Enterprise Development, vol. 21 no. 4
Type: Research Article
ISSN: 1462-6004

Keywords

To view the access options for this content please click here
Article
Publication date: 28 May 2021

Cristina Cabras, Roberta Tumatis, Marina Mondo and Cristina Sechi

The purpose of this study was to investigate the influence of sexual objectification on the attribution processes of the guilt of a defendant – and also on the level of…

Abstract

Purpose

The purpose of this study was to investigate the influence of sexual objectification on the attribution processes of the guilt of a defendant – and also on the level of guilt. It was also hypothesized that legal expertise could be a protective factor in countering the influence of sexual objectification.

Design/methodology/approach

Sexual objectification can be defined as the perspective in which a person is evaluated solely in terms of his or her body parts or sexual function. As yet, no studies have assessed the influence of sexual objectification on guilt assessment in the legal system; this paper aims to explore whether sexual objectification has an influence on the attribution processes of a defendant's guilt.

Findings

The statistical analysis revealed that the sexually objectified defendant received a guilty verdict more often than a non-sexually objectified defendant; additionally, legal experts were more likely to identify the defendant as not guilty than non-legal experts. The findings support the hypothesis that sexual objectification is indeed one of the common stereotypes that lead to discrimination.

Originality/value

The present study provides novel findings regarding sexual objectification in the forensic context in which the defendant is viewed and evaluated.

Details

Journal of Criminal Psychology, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2009-3829

Keywords

To view the access options for this content please click here
Article
Publication date: 17 July 2017

Reinaldo Belickas Manzini and Luiz Carlos Di Serio

This paper offers an approach for outlining the main dimensions surrounding clusters in three areas of knowledge: economic geography, strategic management and operations…

Abstract

Purpose

This paper offers an approach for outlining the main dimensions surrounding clusters in three areas of knowledge: economic geography, strategic management and operations management, the first being considered its natural field of knowledge.

Design/methodology/approach

The work was developed using the citation analysis technique as applied to a database of 627 articles and 22,980 citations, taken from 15 important journals in the areas selected.

Findings

The results proved that the theoretical and conceptual bases are unique to each of the areas studied and that they have few topics in common between them. They are complementary, however, and this facilitates their reconciliation.

Research limitations/implications

The sample base, despite considering fairly influential periodicals in the areas of knowledge selected, can be considered to be a limitation.

Originality/value

Common themes and different areas of knowledge surrounding the cluster concept were identified; despite being considered “common”, a more detailed examination of their content reveals very different, but certainly complementary emphases, which makes it possible to reconcile the areas of knowledge.

Details

Competitiveness Review: An International Business Journal, vol. 27 no. 4
Type: Research Article
ISSN: 1059-5422

Keywords

To view the access options for this content please click here
Article
Publication date: 25 March 2020

Temidayo O. Akenroye, Jonathan D. Owens, Jamal Elbaz and Olatunde A. Durowoju

Although small- and medium-sized enterprises (SMEs) play major roles in most economies in terms of job creation, innovation and contribution to national income, they are…

Abstract

Purpose

Although small- and medium-sized enterprises (SMEs) play major roles in most economies in terms of job creation, innovation and contribution to national income, they are often underrepresented in public procurement markets. This paper aims to explore how the dynamic capabilities theory can improve SME participation in public procurement.

Design/methodology/approach

Through a systematic literature review, the paper identifies common barriers to the effective participation of SMEs in public procurement and explores the applicability of the dynamic capabilities theory in addressing these barriers.

Findings

A theoretical analysis was conducted to identify possible relationships between the factors reported in the literature as barriers to SME participation in public procurement and different components of the dynamic capabilities of firms (i.e. sensing, seizing, reconfiguring and learning). Seven key propositions were generated to guide future research.

Research limitations/implications

Despite its contributions, this paper is based solely on a systematic literature review and theoretical analysis. Future studies could use meta-analysis to review multiple studies relating to the nexus between SMEs and public procurement, hence improving methodological rigour.

Practical implications

The paper contributes to the ongoing debate about whether and how SMEs can leverage their resources and capabilities to develop self-help strategies to improve participation in public procurement, an area yet underexplored in the literature.

Originality/value

This is one of the few studies examining the implications of firm-level capabilities of SME activity in public procurement markets. The findings may be beneficial to SME managers/owners, particularly regarding firms' ability to leverage resources and capabilities to participate effectively in public procurement.

Details

Business Process Management Journal, vol. 26 no. 4
Type: Research Article
ISSN: 1463-7154

Keywords

1 – 4 of 4