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This paper aims to investigate whether the sustainable livelihoods approach (SLA) enables an analysis of the complex interrelations and interdependencies between social entrepreneurs (SEs), destination communities’ livelihood assets and related transforming structures and processes. SEs in tourism are regarded as drivers for linking destination communities with enterprises, aiming to create economic benefits and livelihoods.

Data were gathered through participatory action research at a tourism lodge and its foundation, which facilitated agricultural training, and by conducting in-depth interviews with ten key stakeholders. The sustainable livelihoods framework (SLF) served as the theoretical framework.

The SLA enables an analysis of interrelations and interdependencies between various stakeholders and to visualise the way SEs forge the impacts tourism has on livelihoods. The agricultural project did not reach its full potential because of, amongst other factors, competing aims between the profit and non-profit business, resulting in the lack of a clear vision and strategy. Additional challenges were dependency on external funding and a lack of reciprocal communication between the stakeholders involved.

This research is based on one case study, and findings cannot be generalised. Future studies should develop the SLF further, possibly through adaptation and integration of other tools.

The SLF enables researchers to integrate local knowledge and participatory research methods, thus facilitating engagement and learning between different stakeholders.

Through empirical research, this paper adds valuable insights into the applicability of the SLF in the context of social entrepreneurship in tourism.

The American National Red Cross is in many ways the iconic symbol for disaster response and recovery. The organization, founded in 1881, has a long track record for coming to the aid of those in need in the wake of wars, natural disasters, and other crises. However, in the wake of recent disasters, the Red Cross has been criticized for underperforming. By combining the literature on bureaucracy in Austrian economics and the literature on monocentricity in the work of Vincent Ostrom and Elinor Ostrom, we provide an analysis of the Red Cross that helps explain the organization’s evolution over time and that also yields implications for disaster management more broadly. Specifically, the Red Cross is a bureaucracy that has become increasingly centralized and rigid as it has become further enmeshed with governmental responsibilities.

Austrian insights on the limits of central planning, the pervasiveness of knowledge problems, and the importance of the entrepreneur in coordinating social change have yielded substantive contributions to the literature on how individuals and communities respond to both natural and unnatural, or manmade, disasters. Austrian economists have examined the political economy of natural disasters, disaster relief and recovery efforts, the economic effects of extended wars, post-conflict societal reconstitution, and the effectiveness of humanitarian aid. This literature advances two main findings: (1) that centralized governments are likely to be ineffective at providing the goods and services that are necessary for community recovery and (2) that decentralized efforts are better suited to address the needs of society, to discover the best course of action for producing and distributing these goods and services, and to adapt to changing needs, circumstances, and technology. This paper examines the Austrian theories utilized to examine disasters, provides a summary of the recent research on both natural and unnatural disasters, and proposes areas for future research.

In the era of digital disruption and customer loyalty loss, it has become even more important to shape the experience journey of a firm’s stakeholders. The benefits of experience data (XD) analysis for a competitive advantage and firm performance are well proven in the business-to-customer context. Therefore, this study aims to explore the limited exploitation of XD in the business-to-business (B2B) context.

The data of 338 B2B firms is generated through computer-assisted telephone interviewing using a structured interview guideline. A Mann–Whitney U test and binary linear regression are applied to test hypotheses derived from literature.

The results suggest that XD non-collectors see XD increase efficiency, whereas XD collectors view XD strategically beyond customer data. Additionally, the successful application of XD in firms can be fostered by connecting XD with operational data through digitalised processes, strategic usage and data collection at certain defined points of time.

This study contributes to the understanding of XD perception between collectors and non-collectors and develops determinants for the successful application of XD management. Based on the results, B2B marketing executives from academics and practice can foster the implementation of XD management to improve all firm’s stakeholders’ experiences. In this way, this study contributes to the understanding of managing not only customers’ but other stakeholders’ experiences.

The article discusses findings from a research project on the communication history of the League of Nations. It departs from the League's normative goal of “open diplomacy”, which, from an analytical standpoint, can be framed as an “epistemic project” in the sense of a non-linear and ambivalent negotiation by communication of what “open diplomacy” should and could be. The notion of the “epistemic project” serves as an analytical concept to understand this negotiation of open diplomacy across co-evolving actors' constellations from journalism, PR and diplomacy.

The study employs a mixed-method approach, including hermeneutic document analysis of UN archival sources and collective biography/prosopography of 799 individual journalists and information officers.

It finds that the League's conceptualisations of the public sphere and open diplomacy were fluent and ambivalent. They developed in the interplay of diverse actors' collectives in Geneva. The involved roles of information officers, journalists and diplomats were permeable, heterogenous and – not least from a normative perspective – conflictive.

The subject remains under-researched, especially from the perspective of communication studies. The study is the first to approach it with the described research framework.

Across the world, the concept of social entrepreneurship is taking off. It is globally called as unconventional economic institutions in the era of neoliberalism. But, as everyone celebrates the advent of social entrepreneurship, there's an important question that must be answered: why the sudden spotlight upon it? Over the last two decades, there has been growing focus on social entrepreneurship. Social entrepreneurship is an attempt to re-embed social and ethical dimensions within the neoliberal paradigm. As a neoliberal actor par excellence, the social entrepreneur is reoriented to confidently mediate in society, to do good for those at the bottom of pyramid. The term ‘entrepreneurship’, in the capitalist model, signifies the capacity for wealth creation, the ability to maximize profit for the self and, for shareholders, an extremely competitive market. However, the prefix ‘social’ indicates responsibility towards the collective, and values of solidarity and cooperation. Social entrepreneurs invariably carry the weight of the economic and political predicaments of the modern world; they are the descendants of neoliberal entrepreneurship, yet at the same time they confront some of its foundational pillars. In this chapter, the authors attempt to understand how a social entrepreneur mobilizes a series of values that articulate an alternate imagining of the neoliberal global order.

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.