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Dominant quality standards are present in all industries. Implicit in their use is the assumption that once adopted, there is little or no reason to replace them. However, there is evidence that, under certain circumstances, such standards do get replaced. The reasons for this action are not well-understood, either as they pertain to the displacement decision or to the selection and adoption of the alternative standard. The purpose of this study is to identify and explore these two issues (displacement and replacement) by drawing on data from the American healthcare system. This study is viewed through the theoretical lens of legitimacy theory. In addition, the process is viewed from a temporal perspective. The resulting findings are used to better understand how this displacement process takes place and to identify directions for interesting and meaningful future research.

This is an explanatory study that draws on data gathered from quality managers in 89 hospitals that had adopted a new healthcare quality standard (of these, some fifty percent had displaced the dominant quality standard – the Joint Commission – with a different standard – DNV Healthcare.

The combined literature review and case study data provide insights into the displacement process. This is a process that evolves over time. Initially, the process is driven by the need to meet customer demands. However, over time, as the organizations try to integrate the guidelines contained within the standards into the organization, gaps in the quality standard emerge. It is these gaps that motivate the need to displace standards. The legitimacy perspective is highly effective at explaining this displacement process. In addition, the study uncovers some critical issues, namely the important role played by the individual auditors in the certification process and the importance of fit between the standard and the context in which it is deployed.

The data for the propositions in this case study were derived from interviews and survey data from 89 healthcare organizations. It would be interesting to examine similar relationships with other quality standards and industries.

Our findings provide new insights related to motivations to decouple from a dominant quality standard. Results provide a cautionary tale for standards that hold a dominant market share such that perceived legitimacy of such standards is not as stable as originally thought.

This study illuminates the fragile nature of the stability of dominant standards and emphasizes the linkages between legitimacy concerns and divestiture of such standards.

The purpose of this paper is to provide insight into quality management for business education. The paper provides business schools and Association to Advance Collegiate Schools of Business (AACSB) with information about two different quality standards and suggests how the AACSB accreditation process might be strengthened – thereby improving the quality of the education process and product.

The authors compare two prevalent but different approaches to quality management: the AACSB accreditation standards and ISO 9001, a set of quality requirements developed by the International Organization for Standardization (ISO). For this comparison, the authors review the literature in the field, including published quality standards, organization examples documenting implementation of AACSB or ISO 9001 standards, and existing empirical research results on the two approaches.

Both quality approaches have their merits and followers. It seems feasible that AACSB might be able to borrow some elements from the ISO 9001 components and process to improve their accreditation process. For example, they might wish to consider more standardized auditor training, the use of a third party auditing body, incorporation of a process orientation and a system of continuous improvement, as well as more overall reliance on the quality principles in ISO 9001.

This paper is a conceptual one without empirical data. As such, it has limitations. Further research is needed to gather empirical data to continue the investigation between these two approaches to quality management in education.

It is hoped that, with awareness and integration of some of the ISO 9001 components, AACSB and educational administrators are able to improve the accreditation process for business schools, thereby improving the overall education process and product.

The paper provides a comparison of two different but prevalent approaches to quality management within educational organizations. It presents insight for business schools seeking to adopt either of these approaches and provides suggestions for improvement of the AACSB standards. This discussion is valuable as it seeks to improve the quality of business education while it operates in an environment with increasingly limited resources.

Standards are written by practitioners for practitioners. It is therefore logical that project managers should comply with project management standards. Benefits management is a domain within programme management. The focus of benefits management is to deliver benefits of initiatives beyond the closure of a normal programme or project. This is not the case with projects within the information systems (IS) discipline, implying that IS programme and project managers are not adhering to standards. The purpose of this paper is to determine whether the best practices associated with benefits management are applied to IS initiatives in order to maximise the benefits of these initiatives.

Senior and middle managers in South African organisations were interviewed to determine how benefits are managed within their various projects. The purpose of the interviews was to determine adherence to standards and especially benefits management and, second, to determine whether these organisations are achieving any benefits and ultimately value.

There is an overwhelming non-adherence to benefits management best practices within the IS discipline, and IS programme and project managers do not have the slightest idea how to perform benefits management. Irrespective of this, organisations do believe that they are receiving benefits and value from these IS projects.

The research was only done in South Africa with the specific focus of IS. The results are thus very specific and opens the door for more comprehensive research that focusses on various industries, countries and standards.

The results have several implications ranging from how standards are written to the professionalism of IS programmes and project managers. Organisations are not achieving the optimal benefits from investments. The fact that organisations do realise benefits from a broken process, implies that more benefits can be realised when the entire benefits realisation process is followed. Governance controls should also be put in place to ensure that programme and project managers are adhering to standards.

Standards are dominating the project management discipline and there is a general assumption that programme and project managers are adhering these standards. This research queries the value of standards as the results indicate that there is limited adherence to standards and best practices.

Over the last several decades, the question of the import of firms’ social and environmental responsibilities has taken center stage. While once companies’ obligations to stakeholders and to sustainability were framed as normative issues, these criteria are taking on instrumental worth. Most recently, advocates of Responsible Investment have suggested that firms’ environmental, social, and governance (ESG) performance possesses critical implications for companies’ creation and capture of long-term economic value. Employing textual analysis, this chapter analyzes the accounting, rating, and reporting standards that have been developed by which companies are expected to measure, communicate, and be evaluated for their ESG performance. Drawing from literature on organizational imprinting, this chapter finds significant differences across these standards, in terms of the determination of materiality and firms’ desired stakeholder relations. The divergence present in the meaning and measure of Responsible Investment across these standards possesses important strategic implications for managers in this field who must consider the implications of each guideline for internal and external purposes.

This article aims to report on original empirical research on the comprehensive corporate social responsibility (CSR) standards International Organization for Standardization (ISO) 26000 and the CSR Performance Ladder and identifies determinants for the adoption of CSR standards. In addition, it reviews and adds to literature on CSR standards adoption.

The empirical data were derived from interviews with CSR experts in The Netherlands.

The findings of our research show that the demands and wishes of customers, the attitude of a company’s management, the market position of the standard-developing organization and several tangible and intangible characteristics of the standard itself are particularly relevant for the adoption of CSR standards.

The article aimed at reaching analytical generalization instead of statistical generalization and was focused on The Netherlands. Differences across industries and sectors were not taken into account in this exploratory study. Having said this, we still think the article provides valuable insights.

Our research identifies “buttons” for policymakers trying to stimulate business to engage with CSR. It may help predict which CSR standards may surface as dominant and can also be used to inform the design and development of new CSR standards. Finally, it may also serve as input for (marketing) strategies by standardization organizations worldwide and other organizations that have taken CSR standardization initiatives as well as non-governmental organizations and even consultancies to spur the adoption of CSR standards as a means of CSR implementation.

The article presents original empirical material on CSR standards adoption and contributes to the literature on this topic with insights on determinants’ CSR standards adoption.

Describes a model based on empirical research which provides the details of an integrated management system and takes into account existing and accepted definitions of quality management, environmental management, and occupational health and safety management systems. Claims that the model addresses the issues of scope and culture which none of the existing integrated management system models address. The model has been tested with a sample of members of the British Standards Society. Among the main findings of this testing is that the model addresses the problems of implementing a second standard (e.g. environmental) other than a quality management system or an integrated management system; compatibly and alignment are not crucial issues in implementing standards; and an integrated standard is favored.

The purpose of this paper is to analyze how the order of management system standards (MSSs) implementation in an organization and its level of integration are changed during the time of the standard implementation.

Survey was send to 885 organizations located in Poland which registered at least two MSSs selected from popular international standards, e.g.: ISO 9001, ISO 14001, OHSAS 18001, ISO/IEC 27001, ISO 22000 or other international management standard. There were 81 valid questioners obtained. Studied organizations where classify into a three different groups with similar level of MS integration.

Different standards can be implemented simultaneously, and this tendency is more popular nowadays than few years ago. In most cases time of implementation of MSSs in second and further round of implementation is shorter than during the implementation of first standards. The group of organizations with a higher level of MSSs integration is the group where the integrated systems operates for a shorter period of time, than in the other groups. While in a group of organizations where MSSs are on the lowest level of integration, the average period of time of MSS operating is the longest.

The paper analyses order and time of systems implementation that allow organizations to achieve higher levels of integration and presents a possible pattern for the companies initiating the integration process.

The purpose of this paper is to identify whether, through the eyes of standard skilled employees and job applicants, differences exist between different types of non‐standard skilled workers.

Data were taken from a large survey of US‐based companies measuring the amount of work being completed by skilled independent contractors and outsourcing agencies. These data were then used in regression models predicting employee turnover and the time needed to fill vacancies in these positions.

The results suggest that different types of non‐standard workers will have differing effects on skilled standard employees' and job applicants' behaviors. Organisations using independent contractors appear to achieve short‐term staffing flexibility, but these organisations may have more difficulty filling job vacancies. Organisations using outsourcing arrangements may not see any changes in their skilled standard employees' or job applicants' behaviors.

The study specifically measures the differences between diverse non‐standard work arrangements. It adds to the literature on the effects these work arrangements have on standard employees. It is the first to consider the job applicants' interpretations of potential employers using non‐standard workers in their field of work.

This study aims to empirically examine the factors that affect the adoption of RosettaNet standards. The four factors examined in this study are partners' power, trust, products' characteristics, and government influence.

Original research using a self‐administered questionnaire that was distributed to 400 Malaysian electrical and electronics (E&E) organizations. The hypotheses were tested by employing binary logistic regression analysis.

The results show that partners' power, trust, and products' characteristics have significant and positive effects on the adoption of RosettaNet standards.

The generalisability of the findings is limited as the study focuses only on E&E industry in Malaysia.

Organizations planning to adopt RosettaNet standards will be able to make managerial decisions based on the findings from this research.

The findings made a contribution in terms of creating an understanding of the influence of the adoption of RosettaNet standards. This study has filled previous research gap by advancing the understanding between the association of adoption factors and RosettaNet standards adoption.

In 2016, the International Organization for Standardization (ISO) introduced new standards for human resource management (HRM). The purpose of this paper is to describe and explain the significance that human resource (HR) professionals attribute to global HRM standards, what outcomes they envisage for the profession and organizations, and what influences engagement in the standardization project.

The analyses interpret the relationship between standards, professions, and organizations by combining theories of professions with concepts from institutional theory. The study is ethnographic and consists of observations of meetings and interviews with eight participants from the Swedish committee participating in the ISO project.

HR professionals consider HRM standards positive for the profession’s legitimacy, status, and development, which are also considered beneficial for organizations. However, difficulties in recruiting participants and organizations to the standardization project may prevent positive exchanges for the profession, and point to a weak interest in HRM issues from the HR professionals themselves.

The generalizability of the results is somewhat limited due to the small sample size. Nevertheless, the study provides insights into how HR professionals reason about their profession and professionalization.

Gaining insights into the forthcoming global standards for HRM is important for HR professionals. These standards may be implemented in organizations worldwide and affect how HRM is conducted, and therefore also have a profound effect on the profession.

The ISO’s targeting of a specific occupation is unique. The paper contributes with the knowledge on how professionals relates to standardization of the given field.