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This paper aims to understand how social finance and impact measurement experts include stakeholders' voices in valuations of social and environmental impact.

The paper used the content analysis of an online discussion forum where experts discussed impact valuation approaches.

Many experts seek impact valuations that take into account the experiences of those whose lives are most affected. Ideally, these accounts need to be emic to (in the language of) those stakeholders, and polyvocal (representing many different stakeholders' voices). However, these experts also seek to effect systemic change by encouraging mainstream financial markets to use social and environmental valuations in their decision-making. These experts consider full plurality too complex to be useable by financial markets, so the experts argue in favor of etic valuations (stated in the language of investors), to appeal to mainstream finance, while endeavoring nonetheless to represent multiple stakeholders' voices. The authors identify two discursive strategies used to resolve this tension: effacing of differences between diverse stakeholders, and overstating the universality of money as a common language.

The terms emic and polyvocal provide experts with nuanced ways to understand “stakeholder voice.” The authors hope these nuances inspire new insights and strategies and help the community with their goal of bridging to mainstream finance.

The paper presents a theoretical framework for describing plurality in impact valuations and examines the challenges of bridging from social finance, which seeks to give voice and representation to those whose lives are most affected, to mainstream finance.

Collegiate internships play an important role in the development of professionals. They provide students the opportunity to experience real world expectations embedded within actual vocational environments under the support of their collegiate faculty. Although there are a number of common reasons why internships are utilized in each academic area, the requirements for the experiences are substantially different across disciplines and level of coursework. The purpose of this paper is to explore some of the commonalities and differences that exist for internships across collegiate academic disciplines at both the undergraduate and graduate levels, and identify their salience for programs from an interdisciplinary perspective.

For this conceptual piece, the authors took an introspective qualitative look at both programs and compared and contrasted them based on internally available documentation and information. Although this was theoretical in nature, the authors utilized materials available for certification and accreditation purposes for each of their programs. Multiple data sources were stakeholder interviews and conversations, site visits/observations, and site artifacts/documents.

The authors found a great deal of both similarity and dissimilarity across programs, and these findings were utilized as grounds for programmatic introspection, evaluation, accreditation, and certification to better understand how stakeholder voice is involved in the processes. Table I provides an overview of items identified, and will serve as a guide for the remainder of this paper.

An inclusive awareness will consider the voices of the student, university, employer, and other stakeholders, including co-workers and employers that currently do not offer internships. Given the rising cost of tuition and the wealth of competition in the market, the pressure is on for institutions of higher education to up the ante when it comes to providing quality experiential learning opportunities. The next step should focus on defining expectations and tailoring each internship program, and for that to be accomplished, all stakeholders must be “all in.”

Comparatively, while the voice of customers, employees, and other stakeholders have been identified as key components of corporate and marketing communication, little attention has been paid to how organizations listen to, make sense of, and use the information provided. The research reported in this article examined how a multinational corporation and its subsidiaries listen to their customers, employees, and other stakeholders and explored how corporate listening can be improved for mutual benefits.

This article reports participatory action research within a multinational corporation operating in Europe, Canada and Australia, which set out to become a “listening organization” to improve its relationships and performance. The research was informed by interviews, observation, content analysis of relevant documents, and critical reflection.

This analysis illustrates the need for and benefits of looking beyond statistical data to analyze textual, aural and visual data available from call centers, open-end survey comments, complaints, correspondence, social media and other sources, and it identifies methods, tools and technologies for ethical insightful corporate listening.

This article advocates a “turn” from a focus on voice to focus on listening, noting that expression of the voice of customers, employees and other stakeholders has no value to them or organizations without active listening.

This paper reports an in-depth study of corporate listening to multiple stakeholders and identifies opportunities for increased insights and understanding that can lead to tangible benefits for both organizations and their stakeholders.

The purpose of the paper is to propose that stakeholder scholarship should take its rightful role in the acknowledgement of stakeholder value production, the enhancement of stakeholder voice and public stakeholder advocacy. Its focus is on low‐wage workers particularly, although the analysis holds for dependent stakeholders generally.

This paper analyses and develops extant stakeholder theory with regard to employer treatment of low‐wage workers. A general point is made about the need for stakeholder research, writing and advocacy to take more explicit normative stances. This is achieved in three stages: by explaining why low‐wage workers are dependent stakeholders; by considering the strengths and weakness of stakeholder theory as an explanatory framework for low‐wage workers; and by identifying how stakeholder theory should be developed in order to provide an explicitly normative account of low‐wage workers that leads to pragmatic action.

Labour and industrial relations scholarship would benefit from the integration of stakeholder language and scholarship, as the stakeholder concept has gained currency and legitimacy among academics in a variety of fields. Stakeholder theory scholarship would benefit from explicit consideration of power, which is common to work in labour and industrial relations scholarship.

Stakeholder theory can benefit from labour and industrial relations scholarship and practice. Likewise, industrial relations can benefit from understanding and integration of the increasingly ubiquitous stakeholder concept. It is believed that the integration of stakeholder theory with insights from labour and industrial relations scholarship helps further work in both fields.

Governance initiatives based on rankings are predicated on the possibility of making companies compete for the achievement of social goals by means of public comparisons of performance. The public of such performance – the ranker and various stakeholders in whose name the ranker speaks – thus fulfills the role of a “third party” whose favor is sought by competitors in what Simmel analyzed as “pure” or “indirect” competition. Yet little is known about how rankers seek to produce or entice such favor in order to enact competition. Through the case of the Access to Medicine Index, we examine the process of selective foregrounding, enticing and orchestration of different stakeholders through the gearing of the ranking’s information infrastructure aimed at optimizing the type and intensity of the competitive pressure exercised on the ranked. We illustrate how the ranker segments the public into different third parties, some well-identified stakeholders alongside a more anonymous audience. We find that stakeholders perceived as wielding legitimate power in the eyes of companies (such as investors) are actively equipped with the tools to witness competition, whereas stakeholders seen as powerful but involved in an agonistic relation with the companies (such as radical Non-Governmental Organizations) are discretely groomed at a distance, while those stakeholders with no perceived power over companies tend to remain unequipped. Whilst the gaze of stakeholders as third parties is differentiated along the lines of a hierarchy of observations, the voice of stakeholders as representatives of different interests is equalized and unified so as to adhere to an ideal of consensus. We reflect on how the needs of competition and those of stakeholder representation come to intersect in the particular governance space of access to medicine. Competition, far from being the automatic consequence of rankings, emerges as a contrived and laborious enactment requiring painstaking attention to publics and their selective equipment as third parties. Understanding the modes of such enactment is thus crucial for appreciating rankings’ governance outcomes.

Addresses three related, though not entirely congruent, aims. Seeks, first, to initiate moves towards a “normative theory” ‐ a conceptual framework ‐ for the developing of social accounting by organizations. Second, aims inductively to draw out best practice from a range of social accounting experiments, illustrated, in particular, by reference to two short cases from Traidcraft plc and Traidcraft Exchange. Third, draws from the conclusions reached in the exploration of the first two aims and attempts to identify any clear “social accounting standards” or “generally acceptable social accounting principles” which can be used to guide the new and emerging social accounting practice. Presents a number of subtexts which attempt to link back to the accounting literature’s more trenchant critiques of social accounting; to address the tension between academic theorizing and engaging with practice; to synthesize different approaches to social accounting practice; and to respond to the urgency that the recent upsurge in interest in social accounting places on the newly formed Institute of Social and Ethical Accountability. An ambitious paper which means that coverage of issues must be thinner than might typically be expected ‐ exploratory, rather than providing answer, offers a collective view from experience and encourage engagement with the rapidly evolving social accounting agenda.

The transformative potential of CSR is a far-reaching question. It has been analysed through the lens of the inclusion of stakeholders concerned by social and environmental issues in political CSR fora such as multi-stakeholder initiatives or, on the contrary, their exclusion from these processes. This paper aims to highlight the transformation or status quo produced by political corporate social responsibility (PCSR) initiatives, the extent of transformation being a function of the degree of inclusiveness, or conversely of exclusion, of these initiatives. From a promise of inclusion to the inability of corporate-society fora to act on the actual levers of marginalisation, PCSR scholars have developed contrasted views on these initiatives.

This led us to elaborate a hypothesis that such initiatives intrinsically act as levers in the recurring marginalisation of directly affected stakeholders. Drawing on an empirical study of the CSR discourses of mining industry stakeholders – both corporations and civil society – involved in an informal multi-stakeholder initiative, this paper discusses the disconnect between its representatives and the needs of the directly affected stakeholders.

To explore this disconnect, the authors draw on the voices and causes framework developed by Boltanski et al. (1984), which provided us with a relational system involving victims, guilty parties, complainants and judges.

Accordingly, the authors highlight a set of three interrelated marginalisation mechanisms (i.e. the capture of the role of the judge by PCSR initiatives, the side-lining of victims’ needs by complainants, the intertwining of the guilty party and the judge), which empirically support the lack-of-inclusiveness hypothesis.

The debate on corporate social responsibility (CSR) as shared value creation is trapped between management scholars and business ethics scholars, focusing merely on the distribution of values from an outcome-oriented perspective. The result is a juxtaposition of shared value from either a corporate or a societal perspective, providing only little attention to the actual communication processes supporting the creation of shared value. The purpose of this paper is to re-conceptualize shared value creation from a communicative approach as an alternative to the current situation caught between the management and societal perspectives.

Building upon recent constitutive models of CSR communication, this conceptual paper explores the potentials and implications of re-conceptualizing shared value creation as an alternative approach that recognizes the tensional interaction processes related to shared value creation.

The paper suggests a new conceptualization of shared value creation, which is sensitive to and able to advance the understanding of the tensional and conflictual interaction processes in which the continuous negotiation of corporate and stakeholder interests, values and agendas may facilitate a new understanding of shared value creation.

In order to succeed with the shared purpose of creating shared value (CSV), the company and the multiple stakeholders should neither disregard nor idealize the interaction processes related to shared value creation; rather, they should acknowledge that processes filled with tensions and conflicts are prerequisites for CSV.

A re-conceptualization of shared value creation that provides an alternative approach that is sensitive toward the tensions and conflicts occurring between corporate voice and multiple stakeholder voices.

This conceptual paper aims to respond to the dearth of theory and mechanisms for handling the inherent ethereality, multiplicity and mutability of organisational identity and organisational image.

This study considers existing approaches to organisational identity noting the diverse understandings of the paradoxical nature of identity. The authors suggest that identity is still essentially perceived as what is core and enduring about the character of an organisation with changes of identity being viewed as occurrences effectuated by events. In contrast, the authors argue that, because of the fluid interrelationships between identity and image, organisational identity is better viewed as an unstable construct.

Departing from Bakhtin’s logic of dialogism, this study proposes that identity–image result from dialogic relationships which in turn construct a system of polyphony. This study devises a preliminary polyphonic model which has the capacity to incorporate diverse stakeholder associations and fluctuating interpretations as well as situational understandings of organisational messages.

This study’s proposed model allows to trace how organisational identity–image is continually co-constructed recursively and cyclically and to systematise the various voices that are important for an organisation’s strategic objectives.

The purpose of this paper is to illustrate, through an example taken from a recent research project, how rich pictures could be used to more effectively evaluate the delivery of projects. It has as its focus a detailed account of the process of identifying, interviewing and co-developing rich pictures with research respondents.

The paper reports on research that undertook a soft systems methodology (SSM) combined with an action learning approach.

The authors provided, one of eight rich pictures developed as part of a PhD study that used rich pictures as part of wider SSM study into understanding project management best practice. Key findings pertaining to this paper are summarised as follows: rich pictures provide a sound and holistic means to capture context, meaning and impact of situations that are often very difficult to document; use of the more use of artistic and cultural flow of colour, diagrams and symbols in the rich pictures presented a significantly improved resolution of such intangible aspects on a physical artefact such as a picture simply because colour, flow, models and symbols can act as suitable proxy to understanding and resolution; and researcher needs to have an open mind and be rigorous in questioning and interacting with interviewees.

This was based on one study only and serves to illustrate the value of an approach rather than a template to be generally used.

This provides practical “how to” guidance on developing rich pictures within a SSM research approach.

The paper illustrates how to portray participants in a particularly sensitive case resulting from a natural disaster. This approach may help people to better express their experiences and to give them a clearer voice in telling their story.

The major new contribution that the paper stress this paper makes is one of not only demonstrating that rich picture development is a powerful sensemaking tool but the paper also illustrates how it can be implemented and the authors demonstrated how it allows stakeholders to have a strong and influential voice in project conception and delivery. In reflecting on the use of this tool the paper suggests that it can be effectively applied or adapted for use in a range of disaster recovery situations and even wider in the resolution of purposeful programme development for all range of challenging projects.