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The purpose of this paper is to detail staffing practices of five software companies located in India.

This qualitative research paper uses purposeful sampling to provide rich data on senior‐level staffing practices. The interviews conducted in India are tape‐recorded and notes are also taken diligently. The interviews are coded to identify similar and dissimilar themes.

This research identifies internal recruitment, employer references, succession planning, interviews, personality tests, newspaper recruitment, professional search agencies, and bio‐data as the predominant senior‐level staffing practices.

The paper identifies successful staffing practices adopted by domestic software companies. As multinational companies significantly increase their presence in India, global practitioners can implement successful staffing practices by having a thorough understanding of local staffing practices.

This paper identifies successful staffing practices of the Indian software organizations. This paper further provides a staffing model based on the Lepak and Snell staffing typology and details the main human resource management challenges of the Indian software industry.

This paper aims to conduct an exploratory research of recruitment source and professional staff retention for succession planning, as well as suggests some experiences of keeping qualified staff in Vietnamese libraries. It stems from the context of academic and public libraries in the Mekong Delta region, Vietnam.

This research draws on transformational leadership theory initiated by Burns (1978) and expanded by Bass (1985). It was conducted through a multi-method case study approach at 13 public and 4 academic libraries in the Mekong Delta, Vietnam. Data collection consisted of an online survey with 162 responses and 23 in-depth semi-structured interviews.

Research result indicates that staff recruitment for managerial positions in Vietnamese libraries is mainly from within the organisation. Staff retention relies on differing factors, of which salary was considered the most important by several participants. However, succession planning itself may be a good way to keep qualified employees who would like to be promoted. For those employees attracted by high salaries rather than future managerial positions, supplemental income is believed to be a possible solution.

A larger research coverage will be suggested to further research, so as to get further information about staff recruitment and how to retain qualified staff in Vietnamese library settings.

This study aims to benefit library leaders by providing good insights into which recruitment source is suitable to look for qualified staff for managerial positions in Vietnam. Most importantly, the research would inform library leaders and the local government in the Mekong Delta of the possible reasons for staff turnover. This study also helps to raise library leaders’ awareness of how to retain their qualified professional employees within a highly dynamic environment.

This research contributes to literature about qualified staff recruitment and retention in an Asian country context, which has not been discussed so far. It also helps to raise awareness of library leaders about applying some practical strategies, including succession planning, into retaining managing employees in their organisations.

The purpose of this paper is to examine an empirical model of internal marketing (IM) and internal service quality (ISQ) in tourism restaurants operating in Jordan.

A structured and self‐administered survey was employed targeting managers and employees of tourism restaurants operating in Jordan. A sample of 334 of tourism restaurants managers and employees were involved in the survey. A series of exploratory and confirmatory factor analyses were used to assess the research constructs dimensions, unidimensionality, validity and composite reliability. Structural path model analysis was also used to test the hypothesised interrelationships of the research model.

The empirical findings indicate that IM consists of six dimensions: staff recruitment, staff training, internal communications, staff motivation, job security and staff retention. Staff recruitment, staff training, and internal communications positively and significantly affected staff motivation. Staff recruitment and internal communications positively and significantly affected ISQ. Staff motivation positively and significantly affected job security, and job security positively and significantly affected staff retention. Finally, staff retention has positively and significantly affected ISQ. Staff recruitment exerted the strongest effect on both staff motivation and ISQ.

Theoretically, the authors examined only six components of IM that lead to ISQ; meanwhile other components could affect ISQ. There could also be other factors that affect the practice and components of IM and ISQ. This research has also examined the effect of IM and ISQ only. The potential effect of ISQ on business performance needs to be examined.

Tourism restaurants managers should have a holistic approach for IM and ISQ. Three dimensions of ISQ – reliability, assurance and empathy – loaded on one factor named “interaction quality”. This finding has important implications since it reveals that “internal customers” (employees) have “working needs” that should be met in order to meet and satisfy external customers’ needs. Managers and executives can benefit from the research findings while designing their IM and ISQ strategies to achieve long‐term organisational objectives.

This is the first research effort devoted to examining the interrelationships of IM and ISQ in tourism restaurants. Executives and managers can benefit from the research findings while designing their IM and ISQ strategies to achieve long‐term organisational objectives. International tourism organisations planning to expand their operations Jordan's tourism industry have now valuable empirical evidence regarding two important concepts in this industry – IM and ISQ.

During recent years, the Dutch labour market has developed from a buyers' market into a sellers' market. Consequently employers had to increase their efforts to find suitable staff. This paper aims to analyse the instruments employers use to contact with potential workers. To what extent do employers still rely on traditional means like advertisements in the paper or do they behave more actively, using the world wide web, visiting job fares et cetera.

The authors conducted a survey among more than 1,000 employers in The Netherlands. Factor analyses and regression analyses are carried out to explain different recruitment strategies.

The factor analyses show that the different recruitment methods can be traced back to three recruitment strategies. The first strategy was described as active and informal recruitment. The second strategy was called recruiting via the internet and the third is characterised by formal recruitment. The results suggest that many organisations – not in the least organisations in the local government sector – could gain a great deal from using a wider range of instruments to recruit new personnel.

The paper analyses the instruments used by employers in search for potential workers.

This article reports and evaluates how a traditional approach to recruitment and selection in the Social Services Department of West Sussex County Council was superseded by a competency‐based approach. The authors discuss the impacts of external and internal changes on the local authority and the need to develop less subjective and more effective methods of recruitment and selection, at all levels. After describing and reviewing existing practices, they outline the results of an internal research investigation involving managers and personnel and training specialists. The research participants acknowledged the limitations of the existing recruitment and selection practices and recognised the need for a more competence‐based approach. This was clearly an important stage in the change process which the authors proceed to describe. Here, they highlight the key role of training and relationship‐building between line managers and personnel specialists. Examples are provided of traditional and competence‐based job descriptions, person specifications and forms of assessment. The authors conclude that the new system fits well into the department’s overall human resources strategy for improving workplace performance and reducing workplace conflict.

This paper presents the findings of a qualitative study, based on interviews with over 130 nurses and midwives in four London Trust hospitals on: the main factors influencing nurse satisfaction and retention; empirical support for the robustness of a conceptual framework or model “the nurse satisfaction, service quality and nurse retention chain”; and some managerial considerations for recruitment and retention. The three main factors influencing job satisfaction were patients, the inherent characteristics of nursing and the nursing team; the two main sources of job dissatisfaction were staff shortages and poor management and amongst nurse retention strategies improving working conditions was more important than increased pay. For recruitment, as well as retention, improving the image and reputation of nursing along with improvements in work‐life balance were pre‐requisites for meeting the challenging target of an additional 20,000 nurses on the wards by 2004.

Effective human resource planning allows management to recruit, develop and deploy the right people at the right place at the right time, to meet organizational internal and external service level commitments. Firms are constantly looking out for strategies to cope with skill shortages that are particularly acute in the “knowledge intense” industries due to high staff turnover. The purpose of this paper is to describe how system dynamics modeling allows management to plan to hire and develop right level of skills and competencies in the organizational inventory to meet desired service level targets.

An integrated system dynamics framework is used to develop various feedbacks and feed forward paths in the context of competence planning and development. The model is mapped onto an overseas process industry company's recruitment and attrition situations and tested using real data.

Strategies for human resource planning are developed by conducting time‐based dynamic analysis. Optimum design guidelines are provided to reduce the unwanted scenario of competence surplus and/or shortage, and therefore, to reduce disparity in between service level needs and availability of right competencies.

System dynamics type of modeling is usually suited for medium to long range timescale (two to five years scenarios). There is a need for the model to be tested in a high turnover industry such as IT to test its efficacy in short‐term time scale, where shortage in required talent is more acute. Also this model is tested for measuring the generic skill‐sets in here. There is a need to test the model for a mixture of generic and specialized skills‐set in a specific business operation.

The authors anticipate that system dynamics modeling would help the decision makers and HR professionals to devise medium to long‐term human resource planning strategies to anticipate and meet the service level expectations from the internal and external customers.

Such planning exercise will avoid the situation of customer dissatisfaction due to right competence shortages. Also this will reduce the staff surplus scenario that usually leads to knee‐jerk reaction to lay‐off unwanted skills, which is usually a costly exercise and impacts negatively on staff morale.

Use of the systems dynamics model introduced here is a novel way to analyze human resource planning function to meet the target service level demands. The idea that an organization can estimate the service level requirements for medium to long‐term situations, and conduct what‐if scenarios in a dynamic sense, can provide valuable information in strategic planning purposes.

Explores the application of segmentation in this market and compares state with private provisions in the UK, states the state service cannot hope to match private provision. Accepts there is general acceptance that the concepts of marketing are as applicable to industrial as to consumer products. Reveals that the labour market suffers from lack of knowledge about vacancies, job opportunities and prospects, and about the differences in wages and salaries offered by employers. Proposes that in monetary terms, if people can be placed in work just one day earlier than at present this would save £21/2 million annually in unemployment benefits and raise national output by £10 million. Concludes that if sufficient finance could be provided by charging employers for the services of the state employment exchanges, then the introduction of necessary marketing techniques could take place much sooner.

To ascertain whether any relationship exists between the main processes of human resource management involved in the internal labour market (training and internal recruitment) and the use of temporary help workers (THW) in Spain.

Take into account the perspective complementary between internal and external employment systems, a questionnaire was sending by mail to a selected sample of companies to get information.

The results confirm that a relationship does exist between the use of THW and training and internal recruitment. Also reveal the effects of the size upon these processes and the use of THW.

The main drawbacks are that of not using a wider sample. The findings will not be fully extrapolable to other countries. Future works could be directed towards testing a model of the relationship between the use of THW and a greater number of parameters, and a wider sample of miscellaneous countries.

The training effort (TE) per employee and internal recruitment may be positively influenced by the employment of THW, which may be a source of motivation and increased productivity on the part of the regular staff.

This paper shows that the use of THW could favour the appearance and development of an internal labour market, supporting the perspective that internal and external employment systems are complements.