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The purpose of this paper is to assess statistically the shared cultural values scale that incorporates Malaysia’s multi-ethnic cultural values.

This study involved three phase statistical testing. In the first phase, the authors evaluated the 152 items for the affiliation, community embeddedness, respecting elders, harmony, faith, brotherhood, morality, future orientation, conformity and survival cultural dimensions with a sample of 270 employees from three organizations. In the second phase, 355 employees from two organizations completed a survey test-retest reliability and a factor analysis consisting of community embeddedness, focus on respect, conformity and future orientation as a four-factors solution with 22 items. Confirmatory factor analysis based on data from 310 employees in two organizations verified that the four dimensions correlated with affective commitment.

The results suggest that shared cultural characteristics is a multidimensional construct and at the individual level makes a unique contribution in explaining employees’ affective commitment. Managers from multinational corporations operating in this emerging market will benefit from this new scale because they can use it to identify specific individual cultural characteristics within their organization and develop a strategy to target employees’ affective commitment.

The new shared cultural characteristics scale for Malaysia’s multi-ethnic society demonstrates adequate reliability, validity and across-organization generalizability for this specific cross-cultural communication setting.

This study provides a systematic testing of ethical leadership and organizational citizenship behavior (OCB) by examining the underlying mechanisms of leader motivation language on ethics through which ethical leadership influences followers’ OCB at the team level.

A multilevel model was validated via with structural equation modeling (SEM) from hierarchical linear modeling (HLM) based on data collected in a Malaysian organization.

The perceived leader–member ethical communication at the team-level makes a unique contribution beyond the ethical leadership in explaining OCBs.

Perceived leader–member ethical communication mediates the relationship between ethical leadership and OCB.

Geographically dispersed teams have become common in many industries and organizations. Yet previous research on distanced leadership often is done from the perspective of the leader, not the team members. This study examines identification with team leader among distanced and proximate employees in geographically dispersed teams. Through survey research, the study examines the relationship between members' identification with their team leader and four other relevant variables – trust, isolation, accessibility, and information equity. Specifically, the study finds that identification and trust are closely related constructs in both distanced and proximate settings; that perceived isolation is inversely related with leader identification in proximate settings, but not in distanced ones; that accessibility is positively related to identification with leader in both distanced and proximate settings; and that perceived information equity is positively related with leader identification in distanced and proximate settings. Implications for leadership in distanced settings are discussed.

The purpose of this paper is to summarize a series of studies conducted by the Center for Organizational Development and Leadership at Rutgers University from 2003‐2005. Motivating these studies is the recognition that organizational self‐assessment programs such as the Malcolm Baldrige program have achieved prominence and popularity. The paper seeks to focus on the value of the Baldrige program, and, more specifically, the impact of the Excellence in Higher Education (EHE) approach, an adaptation of the Malcolm Baldrige framework tailored specifically for colleges and universities.

This paper reports on a two‐phase investigation of six independent university departments that participated in separate Baldrige/EHE assessment workshops. Through a web‐based survey and in‐person interviews we were interested to discover participants' perceptions of the assessment process, the extent of knowledge acquisition, and extent of organizational change.

Findings suggest that self‐assessment does result in the acquisition of a knowledge and theory base; and leads to the identification of strengths and improvement needs. Results also indicate that in a majority of the departments, the assessment program initiated a genuine commitment to organizational change, one that led to a number of tangible improvements.

Enhancing our understanding of the relationship between knowledge acquisition and change is one of the most fundamental and enduring pursuits of social science – one that is absolutely central to organizational development. This study provides an empirical investigation of how these dynamics operate during organizational self‐assessment, an increasingly popular leadership tool for advancing institutions of all kinds.

This chapter first describes the essential aspects of a currently changing world, which is characterised by digitalisation, globalisation and politically unstable situations. Based on this transformation context, key concepts such as leadership, innovation, innovation leadership and leadership competences are introduced, along with a new definition and framework for innovation leadership. The chapter discusses the distinction between innovation leadership and innovation management, and the connecting lines between these two concepts. The innovation leadership framework is described and related to the individual contributions of the authors in the book. The chapter frames these contributions along the dimensions of self-leadership, team leadership, organisational leadership and ecosystem leadership.

The application of leadership theory to training and development in international leadership contexts is burdened by the idealistic, western-centric, prescriptive nature of many leadership theories. Consequently, theories are needed that are culturally neutral, descriptive and practically applicable to the culturally diverse contexts in which leadership interaction takes place. To this end, the cognitive process model of (Denis et al., 2012) leadership was developed to facilitate leadership development study in a variety of cultural contexts. The model is based on how the human brain functions at its most basic level in leadership situations across cultures and outlines basic principles of leadership associated with these functions. These principles include awareness, decision-making, attention, relationship building, communication and action. This study aims to discuss this model and how it can be used as a framework for doing leadership training and development study in international settings.

This paper is conceptual in nature and uses psychological studies on brain function as a foundation for developing a process model of leadership.

In contrast the cognitive process model of leadership provides a foundation for understanding what is truly universal when it comes to leadership activities by examining what happens in the brain in any given leadership moment. It then provides a framework for promoting the development of leadership competencies that are essential to practicing the principles and competencies and applying them as one takes action in specific leadership moments at the self, interpersonal, group and team, organizational and social and political community levels.

The paper has implications for the content, structure and process of leadership development study in relation to training and coaching.

This model makes it possible to identify how to provide training and education in relation to leadership competencies by identifying which aspects of the competencies are universal and which are situational or culture dependent.

This study is an original paper exploring the application of this model in the context of global leadership training and development.

Within the emotional labor (EL) literature, the paper's aim is to test for additional scale distinctions in surface acting and deep acting, using a “difficult client” referent.

Working with existing definitions and operationalizations across prior EL studies, an on‐line sample of 1,975 massage therapists and bodywork practitioners (M&Bs) was used to test the hypotheses. Hinkin's recommended three steps for scale development: item development, scale development and scale evaluation were applied. The M&B sample was randomly split to carry out exploratory factor analysis (EFA) and then confirmatory factor analysis (CFA). A smaller validation sample of 203 working adults was also tested using EFA.

Convergent support was found for EFA between the M&B and validation samples, as well as between EFA and CFA for the M&B sample. Two types of surface acting could be distinguished, basic surface acting (BSA) and challenged surface acting (CSA), while three types of deep acting could be distinguished, basic deep acting (BDA), perspective taking deep acting (PTDA) and positive refocus deep acting (PRDA).

This paper studies a unique sample, massage and body therapists, and the “difficult client” stimulus has not been formally tested in prior EL scale work.

From a complexity leadership theory perspective, leadership stops being seen as residing in an individual, and come to be conceived as emergent from the myriad interactions among organizational members. However, in spite of this reconceptualization, organizations still have senior managers (e.g. the CEO) who are supposed to be leading, and thus, the purpose of this paper is to explore, then, who are these senior managers and what challenges emerge for them under a complexity leadership perspective.

This paper reviews first the literature on complexity theory and leadership, and then, conceptually develops an understanding of the challenges that senior managers might face under complexity.

The main finding and focus of the paper is that, from a complexity perspective, a paradox emerges regarding senior managers. On the one hand, senior managers might need to make sense of their limitations and the unowned essence of the processes that surround them. On the other hand, their subordinates might still insist on portraying senior managers as final causes of all success or failure.

This paper presents a novel way to re-conceptualize senior managers, under a complexity perspective, where they come to be perceived as trapped in a paradox of contradictory sensemaking processes: as they come to find out all that is outside of their control their subordinates insist on making them responsible for everything as if they had control.

The purpose of this paper is to discuss the challenges facing corporate communication professionals and researchers, and to introduce the issues presented in the papers from the CCI Conference on Corporate Communication 2008 published in this special issue.

This paper presents a discussion of the issues raised in the special issue papers.

Discussion of the future of the corporate communication profession in the wake of the global fiscal crisis.

This paper implies several areas for further research.

This paper implies strategic knowledge of business processes and practice for effective corporate communication.

This paper articulates complex challenges facing corporate communicators.