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Article

Manzoor Hassan Malik and Nirmala Velan

The purpose of this paper is to investigate both long-run and short-run dynamics among the software and services export, investment in information technology (IT) and GDP…

Abstract

Purpose

The purpose of this paper is to investigate both long-run and short-run dynamics among the software and services export, investment in information technology (IT) and GDP in India and to investigate the direction of the relationship among the given three macro-economic variables.

Design/methodology/approach

The time series data have been taken to investigate the long-run relationship exists among the variables. Annual data were collected from the NASSCOM Annual Reports, Planning Commission of India and Reserve Bank of India during the period 1980–2016. Cointegration and vector error correction model have been used for analyzing the causal relationship among investment in IT, software exports and GDP in India.

Findings

Cointegration results confirm that software and services export, investment in IT and GDP are cointegrated, implying that there exists the long-run equilibrium relationship among the given three macro-economic variables. Similarly, vector error correction mechanism Granger causality results hold that there is uni-directional long-run causality running from software and services export and investment in IT to GDP, implying that software and services export is an important determinant of economic growth in India.

Research limitations/implications

The limitations of the paper are generalization of the results and proxy variable for IT investments.

Practical implications

The paper has implications for the expansion of market concentration, diversification of software and service exports, and investments in R&D for increasing competitiveness of the industry in the global market.

Originality/value

This paper focuses on originality in the analysis of the relationship among the given variables software exports, investment in the IT sector and GDP in India. All the work has been done in original by the authors and the work used have been acknowledged properly.

Details

International Trade, Politics and Development, vol. 3 no. 2
Type: Research Article
ISSN: 2586-3932

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Article

Giustina Secundo, Donato Magarielli, Emilio Esposito and Giuseppina Passiante

Service supplier selection is a multi-criteria decision-making (MCDM) problem assuming a strategic role for the competitiveness of high-tech manufacturing companies…

Abstract

Purpose

Service supplier selection is a multi-criteria decision-making (MCDM) problem assuming a strategic role for the competitiveness of high-tech manufacturing companies. Nevertheless, especially for service quality evaluation, there is little empirical evidence of the practical usefulness of MCDM methodologies. Aiming to cover this gap between theoretical approaches and empirical applications, the purpose of this paper is to propose a fuzzy extended analytic hierarchy process (FEAHP) approach for service supplier evaluation.

Design/methodology/approach

A hybrid approach which combines some of the strengths of the analytic hierarchy process (AHP) and of the fuzzy set theory is presented, as organized into five steps. A case study is used to evaluate the applicability in a real company context.

Findings

The usability of the approach is demonstrated in an aerospace company for solving the supplier selection problem of a business software whose applications are still in infancy: a Test Data Management System (TDMS). The illustrative application contains both “general” criteria to be used for other service supplier selection contexts as well as service-specific criteria related to software selection.

Research limitations/implications

Even if the application regards the selection of a software supplier, the methodology can be generically extended to other services’ selection in complex manufacturing industries through the personalization of some criteria.

Practical implications

Implications can be derived both for business managers involved into the decision-making process and for suppliers identifying the most promising features of software quality.

Originality/value

The originality consists in the combination into a hybrid approach of the strong points of the AHP with the fuzzy set; the inclusion of multiple perspectives of decision criteria for service supplier selection, basically the “software product” and “supplier” ones; a real empirical application to test and demonstrate the efficacy and the practical utility of the proposed approach.

Details

Business Process Management Journal, vol. 23 no. 1
Type: Research Article
ISSN: 1463-7154

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Article

Neda Barqawi, Kamran Syed and Lars Mathiassen

Fierce competition drives software vendors to rely on Software-as-a-Service (SaaS) strategies and to continuously match new releases with customers’ needs and competitors…

Abstract

Purpose

Fierce competition drives software vendors to rely on Software-as-a-Service (SaaS) strategies and to continuously match new releases with customers’ needs and competitors’ moves. Such recurrent release practices pose specific challenges for software vendors which shape how they service customers. To address these challenges, this paper aims to apply service science to innovate strategies for SaaS release management.

Design/methodology/approach

Based on action research methodology, the authors collaborated closely with Software Inc., an alias for a large multinational software provider, to apply service-dominant logic systematically, to analyze and improve its SaaS release management process and to support ongoing value co-creation with its customers.

Findings

The authors provide a detailed account of how Software Inc. improved its SaaS release management practices; they extend current understanding of service innovation dynamics in SaaS environments and offer a model of value co-creation in SaaS release management grounded in the findings from Software Inc.

Research limitations/implications

The research draws on a single case study with particular characteristics. Still, it allows for analytical generalizations with both theoretical and practical implications for how SaaS managers can improve recurrent release practices based on foundational service-dominant logic principles.

Practical implications

The authors suggest that SaaS managers concentrate on knowledge-sharing with customers, ensure continuous communication among teams supporting the service, re-organize release management to enhance the value co-creation process, use technology to improve customer service experiences and use service mapping to improve release management and service quality.

Originality/value

The authors bridge service-dominant logic principles and SaaS knowledge by demonstrating how service-dominant logic can be used to improve SaaS release practices and by offering conceptual and practical knowledge about value co-creation between customers and suppliers in SaaS contexts.

Details

Journal of Business & Industrial Marketing, vol. 31 no. 7
Type: Research Article
ISSN: 0885-8624

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Article

Sébastien Truchat, Gerhard Fuchs, Falko Dressler and Steffen Meyer

The importance of mobile services in our everyday life is growing while at the same time new interoperability issues arise due to hardware and software heterogeneity…

Abstract

The importance of mobile services in our everyday life is growing while at the same time new interoperability issues arise due to hardware and software heterogeneity. Therefore, new architectural paradigms and models are needed to enhance software engineering methodologies with regard to platform independence and interoperability. This paper describes an UML pattern based approach for developing reconfigurable autonomous mobile services. Through the analysis of an mcommerce project, the relevance of our proposed architecture will be explained. Our focus lays on a generic reconfiguration mechanism based on profile matching from software modules. This profiling part will be further described and discussed. Finally, the applicability of our approach is investigated within a project about reconfigurable indoor navigation computers and a project about robot assisted sensor networks.

Details

International Journal of Pervasive Computing and Communications, vol. 2 no. 3
Type: Research Article
ISSN: 1742-7371

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Article

Choon Seong Leem and YongKi Yoon

The importance of software has been growing rapidly owing to the development of various Internet and e‐business applications. One of the active research areas in software

Abstract

The importance of software has been growing rapidly owing to the development of various Internet and e‐business applications. One of the active research areas in software involves its evaluation methods or models. The traditional approaches to software evaluation are based on the development process point of view, and their major concerns are not strongly related to user or customer‐oriented evaluation of software. In this paper, a maturity model and a corresponding evaluation system are suggested that focuses on software customer satisfaction. As a case study, they are applied to 18 software companies and their 180 customers in Korea to prove their practical values.

Details

Industrial Management & Data Systems, vol. 104 no. 4
Type: Research Article
ISSN: 0263-5577

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Article

Manzoor Hassan Malik and Nirmala Velan

The purpose of this paper is to present an overview of trends of Indian information technology and business processing management (IT-BPM) sector and to analyse the…

Abstract

Purpose

The purpose of this paper is to present an overview of trends of Indian information technology and business processing management (IT-BPM) sector and to analyse the determinants of IT-BPM sector during the period 1991-2014.

Design/methodology/approach

The study is based on annual data collected from National Association of Software and Service Companies and Department of Electronic and Information Technology for the period 1991 to 2014. The methodology adopted for studying the objectives are simple averages, percentages, ratios, growth rates, graphs prepared on the basis of data from the IT-BPM sector and regression analysis. Trends and patterns in key variables, such as total revenue, domestic revenue, export revenue, employment and exports of the IT-BPM sector have been examined. Factors influencing IT-BPM export growth have been analysed using ordinary least square multiple regression model, with growth rates of gross domestic product (GDP), labour productivity, exchange rate and previous year’s export, as the explanatory variables.

Findings

The export revenue from IT-BPM sector increased continuously over the years, at an average growth rate of 36.60 per cent during the period 1991 to 2014. Similarly, domestic revenue of IT-BPM sector also increased, but at a lower growth rate. This is because domestic market in India is captured by multinational giants against Indian firms, which do not possess full comparative advantage in the case of IT-BPM sector. Indian firms are producing low skill activities required for production, mainly concentrated only in the export sector. Direct employment, excluding hardware from IT-BPM sector, has grown at an average rate of 18.08 per cent over the study period. The determinants of IT-BPM exports indicated previous year’s export demand to be significantly contributing the highest to export growth rate. This was followed by GDP growth rate, implying that overall growth of the economy leads to significant increase in export growth. Increased labour productivity followed next in significantly encouraging export growth.

Research limitations/implications

Generalization of the results may not be possible, as Indian conditions and policies vary.

Practical implications

The paper has implications for the expansion of domestic market, diversification of trade and products, innovations for increasing competitiveness and sustainability in the global market in the wake of stiff competitions from new competitors.

Originality/value

This paper focuses on originality in analysis of determinants of export growth.

Details

Journal of Science and Technology Policy Management, vol. 7 no. 2
Type: Research Article
ISSN: 2053-4620

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Book part

Charles F. Hofacker

Given that value exchange in virtually every sector of the economy is increasingly dominated by software, the goals of this chapter are to bring software to the attention…

Abstract

Given that value exchange in virtually every sector of the economy is increasingly dominated by software, the goals of this chapter are to bring software to the attention of the academic marketing community, to discuss the unusual product attributes of software, and to therefore suggest some research topics related to software as a product attribute. Software allows service to be physically stored and allows physical objects to perform services. Managing products that have evolved into software products creates difficult challenges for managers as software does not resemble either tangible goods or intangible services in terms of production, operations, cost structure, or prescribed strategy. Every time a business replaces an employee with an e-service interaction, and every time a business adds a line of code to a previously inert object, the nature of that business changes. And as software gets more capable, its nature as a product changes as well by adding unique product characteristics summarized as complexity, intelligence, autonomy, and agency.

Details

Marketing in a Digital World
Type: Book
ISBN: 978-1-78756-339-1

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Article

Daniel Bachlechner, Stefan Thalmann and Markus Manhart

The purpose of this paper is to shed light on the particular information needs of external auditors performing information technology (IT) audits at service providers in…

Abstract

Purpose

The purpose of this paper is to shed light on the particular information needs of external auditors performing information technology (IT) audits at service providers in cross-organizational settings and to promote a software-based approach towards their satisfaction. The approach is intended to supplement the manual approaches currently adopted by auditors to procure information in such settings.

Design/methodology/approach

The authors analyzed data collected by means of a series of 16 interviews and four think-aloud sessions with experienced professionals.

Findings

Information procurement is perceived as tedious by auditors and largely relies on repeat interviews and perusal of documents. Given the growing complexity of cross-organizational settings, manual approaches to information procurement are reaching their limits. A considerable portion of the information required is often stored by service providers using software that is inaccessible to auditors. The authors argue that a software-based approach providing an interface for auditors to access relevant information held by such software presents an avenue worth exploring.

Practical implications

The authors outline how the information stored by service providers using software can be made accessible with reasonable effort. Complementing manual approaches to information procurement with an audit interface would reduce workload and increase quality.

Originality/value

The concept of an audit interface represents a novel and promising approach to meeting the information needs of auditors performing IT audits in cross-organizational settings more effectively. Both auditors and service providers would benefit from its implementation.

Details

Managerial Auditing Journal, vol. 29 no. 4
Type: Research Article
ISSN: 0268-6902

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Book part

Naveen Kumar Jain, Nitin Pangarkar and Yuan Lin

Research on international experience notes its positive influence on subsequent international expansion by firms. We test this relationship in the context of the Indian…

Abstract

Purpose

Research on international experience notes its positive influence on subsequent international expansion by firms. We test this relationship in the context of the Indian software industry whose offerings, unlike many other services, are storable implying that delivery can be separated from production.

Design/methodology/approach

We analyzed the domestic expansion of a sample of publicly listed Indian software firms over the period 2000–2009 with help of Poisson regression.

Findings

We find that even internationally experienced Indian software firms might prefer to expand domestically because of limited financial and managerial resources and concerns about diluting their cost advantage. The storable and separable nature of software services will support this strategy of serving clients remotely. The domestic expansion of assets will, however, be slower for firms with the highest level of industry accreditation. It will also be slower if there are institutional pressures in the form of rivals locating development centers near clients in developed countries.

Originality/value

Our results demonstrate that international experience alone is not sufficient for firms to expand overseas.

Details

Emerging Market Firms in the Global Economy
Type: Book
ISBN: 978-1-78441-066-7

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Article

Louise L. Rutherford

The purpose of this paper is to examine the adoption of social software in public libraries and to explore its impact.

Abstract

Purpose

The purpose of this paper is to examine the adoption of social software in public libraries and to explore its impact.

Design/methodology/approach

This research uses a qualitative methodology and took the form of open‐ended interview questions using an e‐mail format. The research uses Rogers' diffusion of innovations theory as a framework.

Findings

This research found that participants consistently described social software as a means to deliver a library service that truly reflected their users' wants and needs. Participants indicated that social software would help achieve this goal in two ways. Firstly, participants felt that social software enabled users to interact with the library in the ways they wanted to. Secondly, the participative elements of social software made it easier for users to provide feedback on all aspects of the library service. The study also revealed that while social software is not currently being used to its fullest extent in public libraries, public librarians are exploring the meaning and potential of this new technology.

Originality/value

This paper advances the discussion on social software by providing concrete examples of its impact in practice. It is a resource for public librarians considering the potential impact of implementing social software in their own library which will allow them to learn from the experiences of others.

Details

Library Hi Tech, vol. 26 no. 3
Type: Research Article
ISSN: 0737-8831

Keywords

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