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The purpose of this paper is to conduct a dual-level (organizational and individual user) analysis of development related to the Internet of Medical Things (IoMT). It examines the organizational dynamics of IoMT and develops a conceptual model for quality of experience (QoE) in user acceptance.

This study uses the information systems success model of quality factor as an analytical framework and extends it beyond the individual user experience (UX) to include an organization-level perspective. Interviews are conducted with relevant stakeholders for sociotechnical inquiries; a survey identifies user factors in IoMT.

The sociotechnical analysis sheds light on how IoMT has been accepted and stabilized in the healthcare sector. It shows the complex interaction between the social and technical aspects of IoMT by highlighting the co-evolution, interaction, and interface of devices that constitute the next-generation network environment. The UX model conceptualizes QoE specific to medical informatics.

Given the sociotechnical nature of this investigation, another approach to adoption of IoMT innovations was worth investigating to determine effective integration.

IoMT needs to be meaningful if they are to be sustainable and they need to offer quality of services and QoE no matter the location or demographic in which they are used.

With a dual-level analysis, the study provides a comprehensive view of the IoMT development process by investigating the organizational dynamics, in addition to the UX, of IoMT. The results provide a basis for developing future IoMT services with QoE requirements, as well as for clarifying sociotechnical dynamics.

Organizations use innovations and respond to external pressures, creating a transition to the sociotechnical system. In their transitions, they interact with the environment and undergo adaptation-selection. The extant literature used a multilevel perspective (MLP) with a structural view and examined dynamics and transitions (phenomena) in a noninterventionistic setting. This study aims to examine the dynamics and phenomena with a microstructural or functional view and expand the MLP; this paper uses neo-institutionalism and human values as part of the functional view. Moreover, when the authors examine the phenomena in an interventionistic setting, they can obtain certain unique dynamics and their influence on the phenomena.

The authors need to examine the phenomena in its setting, so this paper selected a case study, Indian electricity generation. For diverse heuristic and analytic views, it selected two Indian states.

The findings from the functional view showed that organizations exhibit certain traits of neo-institutionalism and human values, which mediate their responses (behavior) to external pressures. Additionally, due to the interventionist state, their dynamics use shaping instead of selection logic for innovations, which decides the transition pathway selection (technology adoption). It further decided the extent to which innovations cumulate as stable designs. As a result, the responses and the transition provide benefits in the short term while invariably failing in the long term.

By selecting cases with higher investments in renewable energies and combustible fuels, the authors can expand the functional view to include user typologies such as producers, intermediaries and citizen groups and obtain further insights into transitions.

The study highlights the generation dynamics specific to Indian electricity generation and its transition pathways. The study’s outcome provides insights to researchers and practitioners in formulating policy changes and transforming electricity generation.

The study uses a functional view comprising neo-institutionalism and human values and expands the sociotechnical transition theory. In addition, selecting an interventionist setting provided insights into dynamics specific to organizational behavior and associated services. Finally, the obtained insights offer suggestions for technology development to better manage transitions with adaptation-selection.

Theories of sociotechnical change seek to understand technology as both material and social artifacts. Actor‐network theory (ANT) offers an approach to sociotechnical change that has been criticized for emphasizing a micro‐level analysis of political strategies at the expense of larger social and cultural processes. This paper presents an approach to sociotechnical change that links the enrollment process of ANT with broader social practices, through the concept of inclusion in multiple technological frames. Inclusion in different technological frames is used to explain the sources of enrollment strategies in the early personal digital assistant (PDA) industry. Two case studies of PDA evolution (Psion, led by David Potter, and Palm, led by Jeff Hawkins) are used to illustrate the link between enrollment strategies and inclusion.

This conceptual article aims to discuss how the concept of a document and documentation along with a general document model could inform us in the design and engineering of information or rather documentation systems.

This paper presents a broad and complementary document model, derived from the last couple of decades' discussion on what is a document and what is documentation. This model is used as a basis for a method, a conceptual tool or a template for analysis of socio‐technical systems.

The authors contend that the document systems analysis is a holistic approach compared to the traditional systems design and engineering reductionist approach, and also in the context of sociotechnical systems design. The document model is a taxonomy of the constituents of the document and, the authors argue, a potential communication tool in systems design.

The document model presented in this article is discussed more or less solely in the context of information systems design, specifically sociotechnical systems. Moreover, the authors have tried to fit the theory and model within this context here, even though the concepts and thoughts can have much more general implications.

This presentation of a novel document model and framework is presented as a potential tool for systems analysis and design. The authors regard this as a realistic vision for the framework, but at the current stage of development for the model it is probably more useful as draft for such a tool or framework; a point of departure for the discussion of practical – and theoretical – implications of a broad and holistic document model.

A novel, unpublished document model, derived from theoretical discourses of document ontology in the “neo‐documentalist” movement spawned from a particular research community in Tromsø, Norway, is presented and discussed in the light of information systems design.

Turnover of managerial employees at junior and middle levels has been widely recognized as a critical organizational concern. The problem happens to be more intensified for organizations belonging to the service sector as the services provided to client/customer groups get directly affected. A number of studies have shown that compensation factor alone does not explain the retention of managerial employees in the organization. This paper aims to focus on designing and balancing the organizational social and technical subsystems elements in order to moderate the turnover of junior and middle level managers in the company.

A number of selective junior and middle level managers were interviewed in‐depth and content analysis was made for categorization of level‐wise qualitative responses. The situation actor process‐learning action performance (SAP‐LAP) framework has been adopted as the diagnostic instrument of organizational analysis.

The findings from the paper shows that the organizational sociotechnical factors have an impact on managerial retention and the suggestive actions from the paper attempt to find solutions to the problem of managerial turnover faced by the company.

The SAP‐LAP framework as an instrument to the diagnosis of organizational sociotechnical system provides useful inputs to the management for future course of actions. Maintaining the balance between the social and technical subsystem factors is a critical prerequisite to managerial retention.

Business support programmes are characterised by the combined efforts of government, industry, universities and businesses, among other institutions, as interventions intended to contribute to the regions’ growth and economic development. In England, these programmes have been promoted by different governments under different names, the most recent historical incarnation being the regional Business link programmes which used an IDBT – information, diagnostic, brokerage and transaction – model under the auspices of the Regional Development Agencies (RDA) for over a decade. When the RDAs were replaced in 2010 by the establishment of 39 Local Enterprise Partnerships (LEPs) in England, a new programme for Business Support was initiated – Business Growth Hubs. This chapter briefly reviews the literature related with business support and an analysis of the Business Growth hub programme and the initial responses of LEPs across England. It then reports on a project the authors were engaged in which applied a sociotechnical system framing of the problem utilising a Living Lab model approach to change. This new approach was aimed at engaging the stakeholders in a co-creation process, with the LEP, to work with the ‘installed base’ of business support activities in a northern region of England, UK. This new approach allows for long-term planning based on the interests of the member of the network, rather than on often narrow, short-term prescriptive understandings and interests of the policy-makers or the organisations enacting such programmes. The implications of the model proposed contributes to the current debate on regional economic development about business support by proposing a change in the role of the businesses from merely customers, to potential co-producers of advice and services, based on developing a shared vision and better infrastructure for development of the region.

The decades‐old paradox of great software promise and its disappointing practice in organizations has been recently increased by the appearance of “enterprise‐wide” systems (often called “enterprise resource planning” or ERP). Obtaining effective user involvement has been problematic in the past and it promises to become worse in the future with larger, more comprehensive software applications. Business process re‐engineering (BPR) adds to this significant problem by exhorting managers to undertake massive change ‐ including new information systems ‐ using autocratic methods. The confluence of management interest in organization change and in new technology has excited the global industrial community, but it has also disappointed in delivering on its promise. Sociotechnical systems (STS) design combines user‐involvement in design with structural change and the effective use of technology. The present paper explores the successful application of STS, with its local participation in organization design, to a centralized and autocratic application of BPR and SAP enterprise‐wide software.

This article aims to introduce a guide to improving hospital bed setup by combining lean technical practices (LTPs), such as kaizen and value stream mapping (VSM) and lean social practices (LSPs), such as employee empowerment.

Action research approach was employed to analyze the process of reconfiguration of bed setup management in a Brazilian public hospital.

The study introduces three contributions: (1) presents the use of VSM focused specifically on bed setup, while the current literature presents studies mainly focused on patient flow management, (2) combines the use of LSPs and LTPs in the context of bed management, expanding current studies that are focused either on mathematical models or on social and human aspects of work, (3) introduces a practical guide based on six steps that combine LSPs and LSPs to improve bed setup management.

The research focused on the analysis of patient beds. Surgical beds, delivery, emergency care and intensive care unit (ICU) were not considered in this study. In addition, the process indicators analyzed after the implementation of the improvements did not contemplate the moment of the COVID-19 pandemic. Finally, this research focused on the implementation of the improvement in the context of only one Brazilian public hospital.

The combined use of LSPs and LTPs can generate considerable gains in bed setup efficiency and consequently increase the capacity of a hospital to admit new patients, without the ampliation of the physical space and workforce.

The improvement of bed setup has an important social character, whereas it can generate important social benefits such as the improvement of the admission service to patients, reducing the waiting time, reducing hospitalization costs and improving the hospital capacity without additional physical resources. All these results are crucial for populations, their countries and regions.

While the current literature on bed management is more focused on formal models or pure human and social perspectives, this article brings these two perspectives together in a single, holistic framework. As a result, this article points out that the complex bed management problem can be efficiently solved by combining LSPs and LTPs to present theoretical and practical contributions to the important social problem of hospital bed management.

The essence of new product development is the creation, utilization and exploitation of new knowledge. Business sustainability is embedded in the firm’s ability to manage its new product development (NPD) processes. This paper explores the complex relationship between organizational context, NPD and knowledge management. A design‐based framework is proposed and utilized in the investigation of two NPD units in telecommunication and software development organizations. Directions for future research are identified and briefly discussed.

This work aims to develop a process model for the migration of the traditional firm to an appropriate e‐business strategy and architecture.

The work is based on a range of published works and professional experience, combining narrative with analysis.

This complex model addresses the multiplicity of factors that must be included in effective e‐business migration. The model addresses technology, business processes, strategy and the consequent organizational change.

Focuses on a model that can serve as a basis for dispelling a number of myths reflected in current e‐business migration and implementation efforts.