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Adopting a socio-spatial approach, this study develops a consumer-centric conception of service experience customization. In contrast to existing service customization research, which has focused on company-centric approaches, the purpose of this paper is to examine the practices through which consumers use, abuse, subvert, transform, or complement organizational resources to construct their consumption experiences.

The empirical context for this study is a Meetup group: a consumer network organized around members’ shared interests and activities in theme parks. The research utilized participant observation of members’ face-to-face activities during two years and over 80 events, interviews with key informants, and content analysis of online interactions.

The findings outline how consumers interact across physical and virtual spaces utilizing technologies and material objects. The data are used to propose a new consumer-centric conceptualization of experience customization, distinguishing between three modes: collaborative co-production, cooperative co-creation, and subversive co-creation.

It is argued that the three modes of customization provide a way to understand how consumers mobilize and (re)deploy organizational resources to create experiences that may complement existing service propositions, but may also transform them in ways that challenge the service provider’s original goals and expectations. Furthermore, this study identifies the factors that shape which modes of customization are possible and how they are enacted. Specifically, the discussion examines how experiential complexity, governability, the compatibility of consumer and organizational practices, and the collective mobilization of resources may determine the scope and form of customization.

Traditional architecture and urban form is a harmonious and interrelated blend of social relations, cultural beliefs and religious principles forming coherent spatial organisation living in harmony despite diversity of religious beliefs, social class or cultural practices of different communities. The purpose of this paper is to discuss the theoretical background of social cohesion and solidarity in the everyday life of the Mahalla with reference to its religious background in Islam.

The study of Beit Hadawi and Beit Hammadi el-Hassan as distinct evidences of prominent families within the boundaries of Mahallat El Mahdia in Old Hilla offers an empirical investigation on how values of the past informed and, to some extent, governed the very organic organisation of interlocking residential units in Iraq.

It investigates the architecture of home and the spatial organisation of Mahalla’s social activities through highlighting the effect of previous factors in creating a responsive environment that sustained its operational mechanism and fluidity over centuries.

This paper examines how previous values, traditions and rituals are behind the organic tissue of traditional quarters and thus providing an effective criterion to be considered when discussing sustainable development or creating a responsive environment in societies with exceptional privacy.

The study examines socio-spatial appropriations in dwellings of Cairo, which were undertaken to expand dwellings affordances and accommodate new utilitarian demands during lockdown. The study questions whether those appropriations impacted dwellers' conceptions of dwellers' dwellings and scrutinizes how those appropriations could feedback the design of dwellings post-pandemic.

The research adopted a mixed-method approach and was constructed over two phases as follows: first, in-depth interviews with 20 participants to acquire qualitative data about the adopted appropriation strategies and the subsequent actualized affordances and second, an online quantitative survey answered by 133 respondents to quantify the frequency of the adopted appropriation strategies and test the relationship between appropriations and mental conceptions of dwellings.

The study identifies five main appropriation strategies undertaken by dwellers and builds upon them to recommend favorable design features of dwellings post-pandemic. Those are: securing unscripted spaces, reviving dormant spaces, space compartmentalization, temporal programing of space and space esthetic personalization. The study also affirms a relationship between undertaking appropriations and improved mental conceptions of dwellings. Finally, the study suggests recommendations for space use optimization which could be deployed in existing dwellings and could ultimately be considered for designing post-pandemic dwellings.

The originality of this study lies in the study's opportune documentation and analysis of such an exceptional condition. Thus far, very few studies have tackled socio-spatial practices in dwellings during lockdown, let alone the impact of the pandemic on the design of future dwellings.

South Asian communities have lived in Scotland since the late nineteenth century, experiencing a substantial growth in the post-war period. This paper contributes a new understanding of the spatial practices of South Asian communities in the city of Glasgow based on statistics and surveys. The authors aim to address the gap in literature by analysing patterns of location and trends across the city region over the census period of 2011. The study furthermore integrates a walking tour assessment generated by checklists and a recording scheme. The attributes of cultural identity, economic diversity and socio-spatial practice of six urban spaces within three selected neighbourhoods are examined. Two urban spaces were chosen from each neighbourhood to interpret the diversity of land uses along each case study and the social interaction as well as economic activities of South Asian residents. This suggests that the idea of a coherent 'Asian community' obscures differences and generates assumptions regarding residential behaviour and 'in-group' identities. The research, therefore, provides an enhanced understanding of how these distinctive communities interact with a built environment, which has not been designed to cater certain spatial practices.

In this paper we contribute knowledge to the postgraduate supervision discourses by reflecting on our socio-spatial experiences of being supervised by colleagues, a process that we refer to as colleague postgraduate supervision (CPS).

We followed a duoethnographic research design by dialogically presenting and exploring our lived experiences of CPS and critiquing and questioning the meanings we give to those experiences. The experiences shared arose from two different contexts: a contact university and an open distance learning university.

The reflection suggests that social values of trust, compassion and care in CPS can outrun the spatial constraints for the benefit of the supervisees in the relationship. However, the colleagues in the CPS can also experience some subtle power dynamics and tensions that produce a constraining space, if the CPS process is not well communicated.

While CPS is a common practice in some universities, there is limited research that pays attention to its socio-spatiality, that is, the interaction between the social and the spatial aspects of this practice.

This chapter examines the similarities and differences in ways of life and experiences of residents in Milton Keynes and Cergy-Pontoise. Both New Towns resulted from efforts to create a form of urbanity that combines the attractions of urban and suburban life. In the tension between urbanity and suburbanity, many planners emphasised urbanity. To many new residents, their New Town was attractive precisely because of its suburban character. Using empirical material drawn from interviews with middle-class residents, this chapter looks at socio-spatial practices and experiences in the private domain of the home, in neighbourhoods and in public spaces and in the wider urban region. It is suggested that ways of living are conditioned by the structure and design of a city’s spaces, but people do not automatically conform to them. Their practices deviate from the city as planned and designed because residents will add meanings of their own to it. The chapter also reveals that there are differences in ‘suburban urbanity’ between both New Towns. The planning concepts and the daily lives of residents reflect cultural values attributed to suburbanity and urbanity in England and France. If the suburban middle class’s practices in the two cities reveal similar patterns, there are differences as well. In Milton Keynes, the emphasis is more on the private domain, and this causes residents to utilise and experience this city in a strikingly natural fashion. In Cergy-Pontoise, residents have a strong involvement with both the public domain and their own home.

Post-war Italy faced a transition from industrial reconstruction to a phase of mature capitalism characterised by massive internal migrations towards the north of the country. A rapid urbanisation process created large dysfunctional areas at the periphery of the main re-industrialising cities like Milan, Genoa and Turin. In particular Milan has been defined as the capital of the Italian economic miracle (Foot, 2001). But during the 1950s Milan's extended industrial areas were subjected to main socio-spatial transformations: from being a mix of industrial and rural communities just after the war, the peripheries of Milan turned into deprived areas lacking basic services and infrastructure during the 1970s, when social conflicts were increasingly rising. From 1968 to 1977 Milan was also one of the main stages of a cultural revolution that in Italy uniquely assumed deep political implications by undermining the fundamental institutions of the state (Balestrini & Moroni, 1988).

The purpose of this study is to identify research perspectives/clusters in the field of urban tourism (city tourism) in narrow sense and tourism cities (cities and tourism) in the broader sense to examine the complex relationship through the optics of science mapping. This paper believes that the existing qualitative assessments of this field can be experimentally verified and visualized.

First, the key conceptual dilemmas of research perspectives in urban tourism are highlighted. Based on the Web of Science (WOS) Core Collection and the VOSviewer (computer program for visualizing bibliometric networks), the data will be analyzed. Clustering is used to evaluate information retrieval (inclusivity or selectivity of the search query), publication patterns (journal articles), author keywords, terminology and to identify the respective cities and author collaborations between countries.

Terminological specificities and their contextuality (authors’ preferences) are elaborated, as the topic is studied by authors from different disciplinary fields. Compared to other specific tourisms, urban tourism includes geographic terms (variations of city names) and terms with different connotations (travelers, visitors). Recent Spanish (also Portuguese) linguistic/geographic contexts are noticeable and a strong presence of WOS Emerging Sources Citation Index papers. Research perspectives are represented in the network of clusters of connected terms. If the search is based on a narrower sense of strict urban tourism, then tourism-business topics predominate. If tourism and cities are less closely linked, socio-cultural and environmental-spatial perspectives emerge, as does tourism/cities vulnerability (climate change and health issues).

The construction of a search syntax for the purpose of retrieval is always marked by compromises, given different terminological usages. A narrow search query will miss many relevant documents. On the other hand, if the query is too general, it returns less relevant documents. To this end, this paper tested queries on three different levels of inclusivity or selectivity. More consistent use of terms would benefit authors in the field of urban tourism when searching for references (information retrieval) and, as a consequence, would allow better integration of the field.

This study provides a practical method for evaluating cities and tourism in combining the expertise of an information scientist and a sociologist. It points out numerous caveats in information retrieval. It offers an overview of publishing just prior to the outbreak of Covid-19, thus providing an opportunity for further comparative studies.

This study is the first to examine urban tourism using such a method and can serve as a complement to the existing systematization of qualitative approaches. The findings are consistent with numerous qualitative assessments of weak the research interconnection between the specifics of cities and tourism in terms of broader socio-spatial processes. However, the study suggests that such research linkage is increasing, which is noticeable in relation to issues of social sustainability (e.g. overtourism, Airbnb and touristification).

A dominant belief is that the continuing encroachment of the market economy into everyday life is inevitable, unstoppable and irreversible. Over the past decade, however, a small stream of thought has started to question this commercialization thesis. This paper seeks to contribute to this emergent body of thought by developing a “whole economy” approach for capturing the multifarious economic practices in community economies and then applying this to an English locality.

A survey conducted of the economic practices used by 120 households in a North Nottinghamshire locality in the UK is reported here, comprising face‐to‐face interviews in an affluent, middle‐ranking and deprived neighborhood.

This reveals the limited commercialization of everyday life and the persistence of a multitude of economic practices in all neighborhood‐types. Participation rates in all economic practices (except one‐to‐one unpaid work and “off‐the‐radar” unpaid work) are higher in relatively affluent populations. Uneven development is marked by affluent populations that are “work busy”, engaging in a diverse spectrum of economic practices conducted more commonly out of choice, and disadvantaged populations that are more “work deprived”, conducting a narrower array of activities usually out of necessity.

This snapshot survey only displays that commercialization is not hegemonic. It does not display whether there is a shift towards commercialization.

Recognition of the limited encroachment of the market opens up the future to alternative possibilities beyond an inevitable commercialization of everyday life, intimating that the future will be characterized by the continuing persistence of multifarious economic practices rather than market hegemony.

The paper provides evidence from a western nation of the limited commercialization of daily life.

This paper interrogates the notion of “New Capital” in the context of the hegemony of neoliberal urbanism in the Arabcities in the Middle East from historical, socioeconomic, and spatial perspectives. It reviews the historical narratives of new centres and districts in Cairo, Beirut, and evolving capitalist urbanism and architecture in the Arabian Peninsula in search of the elitist dream of neoliberal urbanism. It offers a comprehensive analysis to the notions of neoliberal ideology and urban policies, neo-Capital city as catalyst for nation-building, and neo-Capitalist architecture as the reproduction of clone structures of western models. The paper focuses its critical analysis on the aspects of liveability in the contemporary Arab City and its socio-spatial structures and everyday urban reality. It reports on urban narratives based on archival records, urban projects, and investigations of governmental accounts to determine aspects of success and failure in projects of new capital cities and districts. It argues that cities are essentially social-spatial systems in which hierarchy is a fundamental element, the lack of which determines abject failure of their anticipated vision.