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The global financial meltdown of late 2008 threatened the survival of many banks, insurance companies, automakers, and other institutions, further contributing to the economic slowdown already underway in the United States and abroad. The ensuing recession has negatively impacted on the airline industry in the United States with losses running into billions. In this chapter, we illustrate the use of data envelopment analysis (DEA), an operations research technique, to analyze the operating efficiency of the US airline industry by benchmarking a set of ratios that assess the operating efficiency of a firm against its peers. DEA clearly brings out the airline(s) that is (are) operating more efficiently in comparison to other airlines in the industry, and points out the areas that poorly performing airlines need to improve.

The chapter explores factors that help define ‘socially responsible value chains’, in which firms create and deliver goods and services that provide social and economic value, but minimize negative externalities, operate in environmentally and socially sustainable ways, and address the concerns of all stakeholders. We use the case method to capture nuances of complex value-chain relationships extending into the unfamiliar territory of emerging markets. We chose three cases, involving Apple, Nike and Nestle, which have become landmarks in corporate responsibility policy and practice. We identify fundamental questions pertaining to social responsibility that arise when firms’ value chains extend across countries and deep into the bottom of the pyramid, and discuss how information gaps, institutional environment and socio-political actors affect outcomes. The chapter provides value by defining the role of governments, inter-governmental organizations, NGOs and managers in creating socially responsible value chains, and laying out specific recommendations.

This chapter furnishes empirical evidence on CSR rating used by socially responsible investment (SRI). It analyzes data provided by CSR rating agencies as well as raw data, raw information disclosed. It thus suggests a new definition of CSR, based on the CSR measurement attempts and pitfalls generated for and by socially responsible investors.

This chapter presents two sets of empirical data analysis. The first set of data is drawn from the WBCSD best case studies from 1992 to 2005 and focuses on the good practices of companies. The aim is to analyze the motivations of companies and their set of stakeholders. The second data set is drawn from the Sustainalytics controversy database and focuses on the bad practices of companies. The aim is to analyze the set of stakeholders of companies.

The first empirical research clearly shows that the main strategic target is license to operate, including compliance. The second empirical research shows that the main stakeholder is the government. These empirical works confirm the many examples provided and the philosophical backgrounds reminded in the chapter.

This chapter also draws some conclusions on corporate social responsibility and suggest a reframing of the concept on a set of two agency relationships: shareholder–manager (for private goods) government–manager (for public goods). This enables to define the way to optimize the agency relationship according to the different conditions of information and technology, as described in the case of environmental regulation and corporate strategies (Schneider-Maunoury, 1999).

Practically this chapter incites stakeholders to focus CSR issues on public policy definition (goal setting and implementation) in order to define corporate targets to achieve. Socially responsible investors could therefore define the impact they want to finance (as it already happens for green or “social business” funds).

This scheme enables a better understanding of CSR related issues by focusing on the main players. Other stakeholders, such as NGOs and employees are considered as elements of a political process with government. This scheme identifies more clearly the pitfalls of environmental and social policies.

This chapter is a unique attempt to go beyond usual criticisms of CSR ratings and other socially responsible investment methods. Drawing the consequences of these problematic measurements of CSR enables to reframe and redefine CSR, by identifying the key players and a theoretical framework to analyze their relationships.

Sales and purchases of socially and environmentally responsible festival clothing are a way for festival attendees to engage in ethical consumption and for event organizers to undertake sustainable procurement. Although there have been a number of studies examining willingness-to-pay (WTP), few of them examine this in a festival setting, and there is a gap in existing research regarding the determination of actual behavior. The goal of this study is therefore to explore participants’ willingness-to-pay for apparel based on more external motivations (visible environmental messages) and then ascertain whether this behavior was actually replicated in a natural field setting. This study first collected surveys from 427 festival-goers in 2015, then used a natural field experiment in 2016 to investigate whether attendees at the Mariposa Folk Festival in Ontario, Canada, would actually be prepared to pay a premium for ethical festival T-shirts over a conventional alternative. The findings reveal that attendees not only showed a willingness-to-pay but they also did actually pay a premium for such T-shirts.

This chapter investigates the perceptions of social audit within the context of the garment companies of Bangladesh. The chapter highlights two recent incidents that claimed the lives of about 1,300 garment workers in Bangladesh. Based on the fact that Western clothing brands use social audits before sourcing their products from Bangladesh, this chapter investigates if any real change happens as a result of the information provided in the social audit reports.

The insights were gathered through conducting personal interviews with managers of social audit firms, corporate managers and various stakeholders of the textile and garment companies of Bangladesh. This chapter used the accountability theory to understand the perceptions of social audit.

The chapter finds that different stakeholders have different perspectives regarding social audits. The high-profile catastrophes within the supply chain garment factories of Bangladesh provided evidence that social audits did not help prevent such catastrophes in a different socio-economic context. The results have revealed stakeholder dissatisfaction with the procedures and content of social audits. It also finds that there is an expectation gap between the preparers and users of social audit reports.

The insights provided in this chapter would benefit garment manufacturers of developing countries and relevant stakeholders to demonstrate more accountability while conducting a social audit.

This is the first known chapter investigating stakeholders’ perceptions of social audit within the context of a developing country. More importantly, it focuses on responsible corporate behaviour in a socially sensitive industry.

The increasing interest in economic, social, and ecological sustainability has important implications for the traditional views on organization effectiveness, organization design, and organization development. Managers need to design organizations to achieve a “triple bottom line.” A review of the organization effectiveness literature suggests that no single model seems to provide the necessary guidance, and there is a clear need for creation, revision, and integration. Organization effectiveness criteria in the future require a clearer modeling of the multistakeholder demands so that organization designers can specify appropriate strategies, structures, systems, and processes as well as the changes necessary to develop them. We propose an integration called “responsible progress” and suggest that it represents an important new stream of organization development theory. The relationships between this new criterion of organization effectiveness and the design features necessary to pursue them must be tested.

Previous work has shown that corporate social responsibility (CSR) initiatives can preserve shareholder value after an organization experiences a negative event. I expand on this theory by examining one boundary condition that could lead to the opposite relationship: when the organization has a CSR initiative intended to prevent the type of event that occurs. The author argues that activist pressure will enhance the negative relationship between event-specific CSR and shareholder value. Using an event-study, the author examines the apparel industry after the collapse of Rana Plaza which killed over a thousand apparel supply chain employees.