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Corporate governance is built on the responsibility of members towards other stakeholders inside and outside the organization. Through the testing of hypotheses on the interconnections between corporate governance and its precursors, this research aims to substantiate that emotional intelligence (EI) is the first layer of bricks, trust the second layer, and corporate social responsibility (CSR) the third layer of the entire architecture of corporate governance.

A total of 382 responses in completed form returned from self‐administered structured questionnaires relayed to 640 middle level managers underwent an analysis based on structural equation modeling (SEM).

Emotional intelligence, as the data divulges, is a rich network of social synapses among members for knowledge‐based or identity‐based trust to grow in their souls, which can activate ethical CSR deeds as levers for corporate governance.

The journey to test research hypotheses has built, layer by layer, an EI‐based model of corporate governance in which a high concentration of emotional intelligence among members in the organization catalyzes knowledge‐based or identity‐based trust, without which CSR initiatives to cultivate ethical values cannot be implemented successfully to optimize corporate governance effectiveness in Vietnamese organizations.

To explore the feasibility of utilizing the Bar-On mixed model of emotional–social intelligence as a framework for the competencies and traits needed for reference and information services librarians. Through a survey of the literature, the author created a baseline list of competencies, which was compared and contrasted with the abilities, traits, and competencies that comprise the Bar-On model of emotional–social intelligence. The author conducted a pilot study with a small group (n = 10) of reference and user services librarians who took the EQ-i 2.0. The competencies and traits of reference and user services librarians identified in the literature compare favorably with those measured by the EQ-i 2.0. Overall, a majority of the participants (70%) obtained a total score on the EQ-i 2.0 in the mid or high range. Composite scales with the highest overall mean scores were decision-making and self-perception. Subscales with the highest scores included the following: impulse control, self-actualization, social responsibility, problem solving, and reality testing. As a pilot study, it was conducted using a small population of academic reference and user services librarians. Further research should be conducted utilizing a larger population of reference and user services librarians or librarians who have been recognized as exemplary in reference librarianship. The findings of this study could assist pre-service and in-service reference and user services librarians in further developing their emotional–social intelligence competencies and abilities by identifying areas where improvements could occur.

As faculty, we often hear conversations and perceptions on student performance from our colleagues. The topic of student success, or lack of it, is generally framed with the assumptions that students today are too entitled (wanting high grades for substandard work), are looking for shortcuts (and not interested in learning), cannot be trusted (and must be monitored), and are not well positioned to provide reliable and valid evaluations of faculty teaching (as they are not our customers). It is a common set of assumptions about students that we have heard too often in our interactions with colleagues. But what if the problem is not our students, but us? What if it is our own lack of self-awareness, consideration of others, relationship building, and influence orientation that results in an increase in dysfunctional conflicts, and a reduction of meaningful communication with our students? This chapter leverages the model of personal–interpersonal capacity to provide a constructive lens to unpack our assumptions about our students and shift our focus to what we can control, us.

This study investigated the relationships of emotional intelligence—empathy and social skills—of supervisors to the effectiveness of their leader role. Questionnaire data on emotional intelligence were collected in four countries (U.S., Greece, China, and Bangladesh, N = 1,184 dyads) from employed MBA students (observers), but the data on the effectiveness of leader role were collected from the colleagues of MBA students who had the same supervisor. Responses from each dyad were matched. Data analysis showed that empathy was a mediator of the relationship between social skills and the effectiveness of leader role in the U.S., Greece, and Bangladesh, but not in China. Implications for management, directions for future research, and limitations of the study are discussed.

Entrepreneurial intentions have traditionally been linked to an entrepreneur's personal ability to take advantage of opportunities. Yet, entrepreneurs' perceptions of contextual factors, which extend beyond one's control, deserve equal attention. This paper looks at the role played by cultural intelligence and the institutional environment in shaping entrepreneurial intentions.

The role played by cultural intelligence in entrepreneurial intentions and the mediating role played by the institutional environment were studied quantitatively by analyzing 224 young potential entrepreneurs who had participated in a business plan competition. This study used cross-sectional data, developing an original full collinearity assessment approach to check for any common method bias.

This study reveals a positive relationship between cultural intelligence and entrepreneurial intentions. Likewise, any favorable perceptions of the institutional environment tend to increase the probability of engaging in entrepreneurship and further strengthen the positive effect of cultural intelligence on entrepreneurial intentions.

This study provides a holistic view of the relationship between the entrepreneur and the context in which ventures are created, explaining the role played by cultural intelligence in entrepreneurship based on evidence drawn from a developing country. This contributes to a critical reflection on personal and environmental factors and the antecedents of entrepreneurial intentions.

This article provides a commentary on the article “Emotional intelligence, leadership effectiveness, and team outcomes” by Prati, Douglas, Ferris, Ammeter, and Buckley (2003). The role of emotional intelligence (EI) as a construct in organizational behavior is addressed by discussing (a) the boundary conditions of theories in organizational behavior; (b) the relative importance of EI, g and personality in leadership effectiveness; (c) whether EI is needed for leadership effectiveness; (d) the degree EI is a unique construct versus a part of normal psychological functioning; (e) the relationship between EI and levels of analyses in organizations; and (f) whether EI is important for charismatic leadership. This discussion concludes with a cautionary note about premature excitement over the use of EI in the workplace.

The purpose of this paper is to explore the competencies of leadership used and the reasons behind their use in an attempt to understand the nature of leadership competencies in non-profit sports organisations, and guide the experts to focus on specific competencies for general purposes.

The current study adopts a qualitative method to achieve the aim of the study.

The results revealed that four groups of competencies, namely, understanding the whole,communication, general management relation, and change tend to be specific competencies for general purposes in different leadership positions. The findings demonstrate the value of the approach in discoveringinsights that would not have emerged from more commonly utilised methodologies.

Overall, these findings suggest that individuals, in different sport leadership positions, need four groups of competencies to overcome internal and external challenges effectively. Implications of this research may exist in business and other domains. Specifically, several competency frameworks are suggested in business for leaders to meet their internal and external challenges.

This research represents the first attempt to understand and explore the nature of leadership competencies in non-profit sports organisations in the Middle East.

The purpose of this study is to examine the direct impact of social intelligence and collective self- efficacy on two components of service providers’ performance: extra-role performance and intra-role one. The study also investigates the indirect effect of social intelligence on service providers’ performance and its components via the mediating role of collective self-efficacy.

This study was undertaken to develop a conceptual framework that integrates social intelligence, collective self-efficacy and service provider’s performance constructs in one framework. Data was collected from 220 physicians in the Egyptian governmental hospitals. Confirmatory factor analysis explored the latent structure of the research constructs. The current study used structural equation modelling to test the research model hypotheses.

The study finds that social intelligence was positively associated with service providers’ performance. The results also support the significant effect of social intelligence on the two main dimensions of service provider’s performance: extra-role (contextual) performance and intra-role (task) performance. Moreover, the results indicate that social intelligence competences provide a basis for collective self-efficacy and service providers’ performance for physicians in the Egyptian governmental hospitals.

This study collected data based on a cross-sectional design, so further studies could test the theoretical model by using longitudinal studies’ data, which give the study results more accuracy of results and support generalizing the results. This study considers the synergistic effects between social intelligence and collective self-efficacy on service providers’ performance and sheds new light on bringing new drivers for developing extra- and intra-role dimensions of service provider performance in service literature.

This study is one of the first studies that integrate social intelligence and collective self-efficacy with service providers’ performance and its dimensions in one framework. This study contributes to knowledge by integrating the social exchange theory with the cognitive theory in one study.

Principal leadership is an important external environmental factor that affects and alleviates teachers' job burnout. The purpose of this paper is to explore the deep internal mechanisms of the influence of principal transformational leadership on teacher job burnout in the context of Chinese teachers.

A cluster sampling method was used to conduct a questionnaire survey on 990 elementary school teachers in 14 primary schools in Beijing. This study uses a structural equation model to analyze the chain intermediary effect of social-emotional competence and the student-teacher relationship between transformational leadership and teachers' job burnout.

The results reveal that transformational leadership has a significant negative predictive effect on teachers' job burnout; this kind of leadership affects teachers' job burnout through a chain intermediary effect of social and emotional competence and student-teacher relationship.

This research has discovered that teacher burnout is the result of the interaction of external environmental and individual internal factors. Transformational leadership, as an external environmental factor, positively predicts the internal social-emotional competence of the teacher, and then the teacher's internal social-emotional competence positively predicts the external student-teacher relationship. Finally, the teacher-student relationship of the external environment negatively predicts the job burnout of internal individual teachers.

The purpose of this paper is to identify the factors related to entrepreneurs’ emotional intelligence that trigger the choice of venture internationalization after locally suffering the shock of an economic recession in a developing economy.

The primary survey data were collected from 226 Uruguayan entrepreneurs and included their psychological traits and human capital characteristics after the most recent global financial crash of 2008. Personal interviews were conducted, and a “Trait Meta-Mood Scale” instrument (i.e. TMMS-12) was specifically designed for the measurement of emotional intelligence. Logistic regression analyses were conducted to test the hypotheses.

This study demonstrates that in disadvantaged environments, such as developing regions suffering from a severe global crisis, the early internationalization process of a new firm is mainly triggered by entrepreneurs’ emotional intelligence attributes rather than conventional human capital-related attributes. Moreover, social–emotional competences are more significant than personal–emotional competences to explain entrepreneurs’ exporting behaviour in such an adverse context.

The effect of emotional intelligence on venture internationalization is investigated in situations in which entrepreneurs are pressured to pursue risk-bearing strategies, pushed by a disrupting shock that weakens the national economic condition (e.g. an economic recession). While previous findings have highlighted the importance of entrepreneurs’ human capital attributes in their entering foreign markets, few studies have analysed how the emotional intelligence competences of entrepreneurs lead them to internationalize. This study fills this gap in the literature on entrepreneurial behaviour by focussing on the emotional, cognitive and psychological qualities of entrepreneurs to explain their exporting business decisions.